I do apologise for the issues of your stay. If had you had been forthcoming before your stay we could have accommodated you a bit better if we had known in advance that you would have you service dog with you. We are a pet friendly hotel and do have pet friendly rooms that are assigned to pet owners only. We are very cautious to our guest that might have various allergies and can not allow animals even service dogs in rooms not assigned for pets. The room I showed you was a non smoking room that was pet friendly. That was your issue, ( you wanted a King room that no pets had been in). I rented that room to someone a few minutes after you left and they had no issues and I even asked them if they smelled any type of cigarette smell. They didn't! We didn't charge expedia for your stay so the refund will be on them. Depending on the package you got with them will determine if its refundable. However, we didn't charge for the stay. I would suggest for your future bookings to call ahead and let the hotel know before arriving that you have a service dog so that you won't have any further issues.

THANK YOU AURORA FOR LETTING US KNOW HOW YOUR STAY WITH US WAS.

Thank you Kandy for letting us know how your stay was. We hope to see you again.

Thank you Doris for letting us know how your stay was.

Thank you Jeremy for taking the time to let us know how your stay was.

Thank you Kevin for taking the time to let us know how your stay was.

Thank you Charles for choosing to stay with us and letting us know how we are doing.

Thank you Rick for letting us know how we are doing.

Thank you for taking the time to let us know how your stay was.

Thank you for taking the time to give us your feedback.

Thank you Connie for letting us know how we are doing.

Thank you Donna for letting us know how your stay with us was. We look forward to seeing you for future stays.

Thank you Doug for taking the time to let us know how your stay was! We look forward to seeing you again.

So sorry your stay wasn't what you expected. We have all new furniture in all rooms, hardwood flooring and a new new paint job in almost every room now. We have been in renovation mode for the past year and each room will be fully renovated very soon.

Thank you for taking the time to let us know how your stay with us was. W look forward to seeing you in future.

Thank you Charles for your feedback we are delighted to hear that your stay was pleasing. We hope to have you stay with us in the future.

Thank you for taking the time to let us know how your stay was. This is very important for us to be able to be sure each guest is taken care of! Thank you for staying with us!

Thank you for letting us know where we can improve. We aren't under new ownership however we are constantly making up- grades to the property. In the fall we should have all new furniture as well as a few other things for the rooms. Once again thank you for your feedback.

Thanks For your feedback and letting us know how we are doing. We look forward to having you stay with us again.

Thank you Keith for your feedback. I'm sorry that the breakfast was poor. We will definitely look into that. Thanks for letting us know where we can improve.

Thank you Anna for letting us know how your stay was. Thanks for choosing to stay with us.

Steve, I am so sorry that things were not 100% here. We are short staffed and try to meet every need. I at any point and time can be reached and if I had known of your inconveniences I would have personally taken care of anything needed. Our desk clerks also help in housekeeping and laundry so that is most likely where he was or if it was really early he might have worked the night before and was trying to get a nap before starting the day.(because we are severally short staffed) I do hope that in the future if your in the area you at least stop in so we can chat. Thank you again for your feedback.

Thank you Roland for letting us know how your stay was. We look forward to having you stay with us again.

Thank you for your feedback.

Thank you Samantha for your feedback. We hope to see you again for future stays.

Hi, I am very sorry that you were unhappy with your stay. I would have loved to opportunity to have fixed any issues that you had and or given you a different room.

Thank you Maria for sharing your feedback with us. I hope you will choose to stay with us again if your in the area.

Thank you Leah for choosing to stay with us and giving us feedback to know how we are doing.

Thank you for taking the time to let us know how we are doing.

Thank you so very much for your kind words and for letting us know how we are doing. We look forward to having you stay with us in the future.

Thank you Peggy for letting us know how we are doing your feedback is very important and appreciated.

Thank you for taking the time to let us know where we need improvement. We are in a small town so we are basic. I would however have changed or even upgraded you room if I had known this during your stay that the faucet handle had these issues. Thank you for your feed back.

I do apologise for the inconveniences during your stay. I did act right away and upgraded your room at no cost. However we has a snow storm and due to that the power went out. This we had no control over.

I do apologize for any inconveniences during your stay. We will check into everything and make sure these things don't happen again. The breakfast is located in the refrigerator and is self serve so once again i do apologise for the misunderstanding. Thank you for your feedback.

I do apologize for the inconveniences during your stay. Regarding the spot on the sheet I did upgrade you to a king room at no cost and told you if there were any issues I would make sure that it was taking right away. However the power outage we had no control of and cant help those things. We got several inches of snow and sometimes these things happen. Thank you for your feedback and letting us know where we can improve.

Thank you your feedback. I do apologize for any inconveniences during your stay. The owner does not mail things left behind to guest so if a staff member offered to mail this to you they would be doing this on their personal time with their personal money the hotel doesn't cover any expense's for these things. So if was offer to you please be patient and hopefully they will get back to you.

I do apologise that this was an uppleasing experience for you. These issues will be addressed and action will be taken to ensure things are running smoother. Thank you for your feedback and letting us know where we can do better for future guest.

Thank you so much for letting us know how we are doing we look forward to having you stay with us again.

Thank you so much for choosing to stay with us.

Thank you so much for choosing to stay with us.

Thank you Leah it always a pleasure to have you and your father.

I do apologize for the conditions of your stay. We will get these things addressed and taken care of. Thank you for letting us know where we are needing improvement.

Thank you so very much for taking the time to let us know how we are doing and we look forward to having you stay with us in the future.

We enjoyed having you stay with us and thank you for your kind words! We look forward to having you stay with us again.