Receptie

Beoordelingen van Best Western Harrisburg North Hotel

2.5 out of 5
Best Western Harrisburg North Hotel
150 Nationwide Dr, Harrisburg, PA

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 335 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 308 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 188 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 105 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 66 van 1002 beoordelingen" "

7,6/10

Netheid

8,2/10

Personeel en service

7,2/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Linda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in mei 2024

4/10 – Matig

Jose

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
The room smelled weird, the shower was dirty, and the toilet would not flush.
1 nacht verbleven in april 2024
Reactie van Manager op 17 mei 2024
Hello Jose, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address these issues to ensure a better experience for our future guests.

6/10 – Redelijk

Zarinah

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service
Good customer service Breakfast not so good
2 nachten verbleven in mei 2024
Reactie van Manager op 15 mei 2024
Hello Zarinah, We appreciate your feedback on the customer service provided. We regret to hear that the breakfast did not meet your expectations. Your comments are valuable for us to improve our services for future guests.

10/10 – Uitstekend

Leslie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I was very happy with this hotel. The woman at the front desk was very friendly and helpful. The breakfast was delicious.
1 nacht verbleven in mei 2024
Reactie van Manager op 7 mei 2024
Hello Leslie,We are thrilled to hear that you enjoyed your stay with us! Our team strives to provide excellent service to all our guests. We are delighted that you found our breakfast delicious. Your kind words will be shared with our staff to continue to motivate them. Thank you for your feedback, and we hope to welcome you back again soon.

8/10 – Goed

Nathan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

TEMITOPE

3 nachten verbleven in april 2024
Reactie van Manager op 14 mei 2024
Hello TEMITOPE, We appreciate you choosing our hotel for your stay! If you have any further feedback to share, please do not hesitate to reach out to us. We hope to welcome you back soon for another enjoyable experience!

6/10 – Redelijk

Shawn, Rochester

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Clean, good price, big room. The phone and TV remote did not work in our room.
3 nachten verbleven in april 2024
Reactie van Manager op 25 apr 2024
Hello Shawn, We appreciate your positive feedback on our clean, spacious rooms at a good value. We apologize for any inconveniences with the phone and TV remote and recommend future guests contact us directly for prompt assistance.

8/10 – Goed

Crystal

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van Manager op 25 apr 2024
Hello Crystal, We appreciate you staying with us and look forward to welcoming you back on your next visit.

10/10 – Uitstekend

Justina

Reisde met een groep, Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The tub doesn’t drain on its own and our toilet over flowed. But the service was great.
1 nacht verbleven in april 2024
Reactie van Manager op 23 apr 2024
Hello Justina, We appreciate your feedback on the service provided during your stay. For any future concerns, please feel free to reach out to our management team directly so they can assist you promptly and ensure a more satisfying experience.

10/10 – Uitstekend

Donna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean hotel with friendly staff.. easy on/easy off access to the highway
1 nacht verbleven in april 2024
Reactie van Manager op 19 apr 2024
Hello Donna,We are delighted to hear you appreciated our cleanliness and the friendliness of our staff. Our convenient location near the highway aims to make your travels hassle-free. Your positive feedback is truly appreciated and we hope to welcome you back soon.

10/10 – Uitstekend

James

1 nacht verbleven in april 2024
Reactie van Manager op 1 mei 2024
Hello James,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was a lovely stopover. Staff were welcoming and room clean and quiet, although you could hear highway trucks through the night.
1 nacht verbleven in maart 2024
Reactie van Manager op 31 mrt 2024
Hello Mary,We appreciate your kind words about our welcoming staff and clean rooms. Your feedback about noise level is duly noted for future improvements and we recommend reaching out to management directly for any further concerns.

8/10 – Goed

Ron

1 nacht verbleven in maart 2024
Reactie van Manager op 16 apr 2024
Hello Ron, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 – Uitstekend

Melissa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and quiet.
1 nacht verbleven in maart 2024
Reactie van Manager op 24 mrt 2024
Hello Melissa,We are delighted to hear that you found our hotel clean and quiet. Your positive feedback is greatly appreciated, and we hope to welcome you back again soon.

10/10 – Uitstekend

Thomas

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place to stay and they offer a pretty good free breakfast
3 nachten verbleven in maart 2024
Reactie van Manager op 19 mrt 2024
Hello Thomas,We appreciate your positive feedback regarding our hotel's complimentary breakfast. Guest satisfaction is our top priority, and we're delighted to hear you enjoyed your stay with us. Should you have any other comments or need further assistance, please don't hesitate to reach out to our management team.

10/10 – Uitstekend

Ted

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy
1 nacht verbleven in maart 2024
Reactie van Manager op 19 mrt 2024
Hello Ted,Thank you for sharing your feedback with us. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 – Ontzettend slecht

Stephanie

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
So much was disgusting about this hotel I cannot list it all. A brief list is: the air conditioning did not work, there was a drawer full of dirty bottles with milk residue in a drawer, the toilet flush stuck, the shower leaked, and many many other issues. It was sickening stay. Would have switched if it wasn’t just one night and too late to find another place
1 nacht verbleven in maart 2024
Reactie van Manager op 18 mrt 2024
Hello Stephanie, We are concerned to hear about your recent experience at our hotel. We value your feedback and regret that you encountered challenges during your stay. For future visits, we recommend reaching out to our management team directly with any issues for prompt assistance and resolution. Your comments have been noted for internal review. Thank you for bringing this to our attention.

8/10 – Goed

Roy

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Manager op 16 mrt 2024
Hello Roy, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

4/10 – Matig

Santiago, Nutley

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Manager op 14 mrt 2024
Hello Santiago, We appreciate you choosing to stay with us and regret to hear your experience did not meet your expectations. Please feel free to contact us directly with any specific feedback you may have so we can address your concerns and ensure a better stay in the future.

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Checked in early with no difficulty. Staff very polite and helpful. I would stay here again. Very close to Cracker Barrel restaurant with short drive. Very close to I81.
1 nacht verbleven in maart 2024
Reactie van Manager op 12 mrt 2024
Hello James,We appreciate your glowing review! It's wonderful to hear that you found our staff polite and helpful. Being conveniently located near I81 and close to dining options like Cracker Barrel adds to the overall experience. We look forward to welcoming you back in the future.

6/10 – Redelijk

Jacqueline

Reisde met familie en kleine kinderen
Positief: Personeel en service
Lovely staff. Noisy (right off the highway) and the blinds didn’t close all the way so tough to sleep.
1 nacht verbleven in maart 2024
Reactie van Manager op 12 mrt 2024
Hello Jacqueline, We appreciate your kind words about our staff. We regret any inconvenience caused by external noise and the blinds in your room. Your feedback is valuable and will be shared with our team for future improvements.

8/10 – Goed

Travis

1 nacht verbleven in maart 2024
Reactie van Manager op 29 mrt 2024
Hello Travis,We're thrilled to hear you had a pleasant stay with us! If you have any suggestions or concerns, please don't hesitate to get in touch. We look forward to welcoming you back soon!

6/10 – Redelijk

Joseph

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Every room we rented (5) has broken light fixtures. A friend had to move her room at midnight bc the heat was broken. The place was not well maintained. Staff was kind.
3 nachten verbleven in februari 2024
Reactie van JMD op 8 mrt 2024
We apologize for your experience and will resolve it promptly. If we become aware of any such issue while guest is still in-house, we always resolve the issue to guest's satisfaction. Our staff is always mindful of guest comfort and responds promptly and courteously.Thank you for letting us know.

8/10 – Goed

Mario

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bon rapport qualité-prix.
1 nacht verbleven in maart 2024
Reactie van Manager op 9 mrt 2024
Hello Mario,Merci d'avoir pris le temps de partager vos commentaires positifs avec nous. Nous sommes ravis de savoir que vous avez trouvé notre hôtel à un bon rapport qualité-prix. Nous espérons vous revoir bientôt parmi nous pour une autre expérience plaisante.

10/10 – Uitstekend

Diana

Could use some updates
1 nacht verbleven in maart 2024
Reactie van Manager op 3 mrt 2024
Hello Diana,We appreciate your feedback and will share your suggestions with our team for consideration.

10/10 – Uitstekend

Elizabeth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient, off highway. Toilet didn’t flush well,on first use, had to get a plunger from maintenance. Staff at front desk good
1 nacht verbleven in februari 2024
Reactie van Manager op 2 mrt 2024
Hello Elizabeth,We appreciate your feedback and apologize for any inconvenience experienced during your stay. Your comments have been noted, and we will address them with our team. We're delighted to hear that you found our front desk staff to be helpful. Thank you for sharing your thoughts with us.

10/10 – Uitstekend

MALINDA, PORT ALLEGANY

3 nachten verbleven in februari 2024
Reactie van Manager op 22 mrt 2024
Hello MALINDA,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 – Uitstekend

Wesley

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Check in clerk was very professional and the room was nice and clean.
1 nacht verbleven in februari 2024
Reactie van Manager op 20 feb 2024
Hello Wesley,We appreciate your positive feedback on our professional staff and clean rooms. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay.

4/10 – Matig

Ephraim

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rude evening staff, no shower door or basin, hair in drain, icy parking lot not salted.
1 nacht verbleven in februari 2024
Reactie van Manager op 17 feb 2024
Hello Ephraim,We regret to hear about the issues you encountered during your stay and apologize for any inconvenience caused. Your feedback is appreciated as it helps us improve our services for future guests. For any further assistance or feedback, please feel free to reach out to our management team. Thank you for sharing your experience with us.

8/10 – Goed

Stevan W.

2 nachten verbleven in februari 2024
Reactie van Manager op 8 feb 2024
Hello Stevan W., Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

6/10 – Redelijk

Pierre

Positief: Netheid, personeel en service en voorzieningen
Nil
1 nacht verbleven in januari 2024
Reactie van Manager op 6 feb 2024
Hello Pierre, We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will look into the issues you mentioned. Thank you for bringing this to our attention and we hope to have the opportunity to welcome you back in the future.

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Got there early and they were gracious to let me check in . That night I was sick with laryngitis . The young woman behind the desk was so nice to go into the kitchen and brought out some honey to mix with my tea to soothe my throat. What a kind thing to do. Thank you.
1 nacht verbleven in januari 2024
Reactie van Manager op 1 feb 2024
Hello David,Thank you for taking the time to share your recent experience with us. We are delighted to hear that our team members provided exceptional service by allowing an early check-in and assisting with your laryngitis by offering honey for your tea. It is our utmost priority to ensure our guests feel well taken care of during their stay. We hope to welcome you back in the future for another enjoyable experience.

6/10 – Redelijk

mark

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Manager op 17 jan 2024
Hello mark, Thank you for choosing our hotel for your stay. We appreciate your business and hope you had a pleasant experience. If you have any further feedback, please don't hesitate to reach out to us directly. We value your input and would like to address any concerns you may have had.

10/10 – Uitstekend

Crystal

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Manager op 10 jan 2024
Hello Crystal,We are delighted to hear that you had an excellent experience during your stay with us. It would be a pleasure to welcome you back in the future and provide you with another wonderful stay.

2/10 – Ontzettend slecht

Stephen

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Manager op 24 dec 2023
Hello Stephen,We're sorry to hear that your experience with us did not meet your expectations. We value your feedback and would appreciate it if you could reach out to our hotel directly to share any specific concerns you may have had during your stay. We hope to have the opportunity to make it right for you in the future.

10/10 – Uitstekend

Brooke

3 nachten verbleven in december 2023
Reactie van Manager op 8 jan 2024
Hello Brooke,We're thrilled to hear that you had an excellent stay with us! We strive to provide exceptional experiences for all our guests. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We can't wait to welcome you back for another amazing stay!

10/10 – Uitstekend

Michelle

1 nacht verbleven in december 2023
Reactie van Manager op 19 dec 2023
Hello Michelle,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a fantastic experience with us. We strive to provide exceptional service and ensure our guests have a memorable stay. We look forward to welcoming you back in the future.

6/10 – Redelijk

Denis

Un hôtel qui est plus vieux….
1 nacht verbleven in december 2023
Reactie van Manager op 17 dec 2023
Hello Denis,Nous sommes désolés que vous n'ayez pas apprécié notre hôtel qui a une certaine histoire et une architecture plus ancienne. Nous nous efforçons de préserver son charme et son caractère authentique pour offrir une expérience unique à nos clients. Nous espérons néanmoins que vous avez tout de même apprécié votre séjour parmi nous.

8/10 – Goed

Donna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy to get to off the highway.
1 nacht verbleven in december 2023
Reactie van Manager op 16 dec 2023
Hello Donna,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and are glad to hear that our convenient location off the highway was beneficial for your travels. We hope to welcome you back in the future for another great stay.

8/10 – Goed

Mike

Positief: Netheid, voorzieningen
1 nacht verbleven in december 2023
Reactie van Manager op 16 dec 2023
Hello Mike, We apologize for any inconveniences you may have experienced during your stay. We value your feedback and encourage you to reach out to our hotel directly so we can address any concerns you may have had. We appreciate your choosing our hotel and hope to welcome you back soon for an even better experience.

8/10 – Goed

Darcy

1 nacht verbleven in december 2023
Reactie van Manager op 13 dec 2023
Hello Darcy,We appreciate your rating and are glad to hear that you had a positive experience during your stay. If you have any specific feedback or suggestions, please do not hesitate to reach out to our hotel directly so that we can further improve our services. We look forward to welcoming you back in the future!

8/10 – Goed

John

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The curtain in the room didn’t close. You can’t black out the room from light. After travelling around the last thing I wanted was light.
Reactie van Manager op 9 feb 2024
Hello John, We apologize for the inconvenience caused by the issue with the curtain in your room. Thank you for bringing this to our attention, as it allows us to make improvements to enhance the comfort of our guests. Please note that we will share your feedback with the appropriate team for further evaluation. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

8/10 – Goed

Dawn

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in was easy, however the elevators were out of service and I had two seniors with me, so thank goodness we didn't have to do too many flights to get to our rooms. The heaters are controlled by a wall unit, not the unit you would think so that through us a bit. Rooms were clean and comfortable. Breakfast was decent with a variety of items. The second room tub had a slow drain and it was kind of hard finding the right water temperature - either really hot or not. One room was in the back and very quiet - the other was in the front and they heard traffic all night. Super convenient to stores, restaurants and the farm show complex.
2 nachten verbleven in december 2023
Reactie van Manager op 6 dec 2023
Hello Dawn, We are delighted to hear that your check-in experience was smooth and that you found our rooms clean and comfortable. We apologize for any inconvenience caused by the out-of-service elevators, but are glad to hear that it did not pose too much difficulty for you and your seniors. Thank you for bringing the issue with the heaters to our attention, we will make sure to provide clearer instructions in the future. We appreciate your feedback regarding the slow drain and water temperature in the second room, and will address this with our maintenance team. We are pleased that you enjoyed the variety of items at breakfast. It's wonderful to know that one of your rooms was quiet, but we apologize for the traffic noise in the other room. We hope you had a pleasant stay overall and enjoyed the convenience of our location.

6/10 – Redelijk

Ryan

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Not to bad for just a place to stay one night. Lots of visible repairs in the rooms and bent lamp shades. Elevator was not working our whole stay. Stairs smell like stale cigarettes smoke.
1 nacht verbleven in december 2023
Reactie van Manager op 6 dec 2023
Hello Ryan, Thank you for sharing your feedback with us. We appreciate your choice to stay with us for a night. We apologize for any inconvenience caused by the visible repairs in the rooms and the bent lamp shades. Regarding the elevator, we apologize for the inconvenience caused during your stay. We appreciate your understanding and hope to welcome you back in the future for an improved experience.

8/10 – Goed

Mary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Manager op 7 dec 2023
Hello Mary,We appreciate you choosing our hotel for your stay! If there is anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out to us directly. We value your feedback and look forward to welcoming you back in the future.

8/10 – Goed

Alfred

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Elevator was not working, we were not offered a room on the main floor. We were fine using the stairs, but it should not be assumed we are ok with stairs. We took it as a compliment and that your desk clerk perceived us to be fit elderlies. A very friendly person. Did not like the perfumed scent in common areas.
1 nacht verbleven in november 2023
Reactie van Manager op 28 nov 2023
Hello Alfred,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the temporary elevator issue. Our staff always aims to accommodate our guests' preferences, but room allocations are based on availability. We appreciate your kind words about our desk clerk. As for the scented common areas, we will pass your comments along to the relevant team for their review. We appreciate your valuable input and hope to welcome you back for a more enjoyable stay.

10/10 – Uitstekend

Michael

3 nachten verbleven in oktober 2023
Reactie van Manager op 18 nov 2023
Hello Michael,Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your feedback and are delighted to hear that you enjoyed your stay with us. We strive to provide exceptional service and a comfortable experience for all our guests. We hope to have the pleasure of welcoming you back in the future.

8/10 – Goed

Jeffrey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Manager op 16 nov 2023
Hello Jeffrey,Thank you for taking the time to leave a rating. We apologize if your experience did not meet your full expectations. We are always striving to improve and would appreciate your feedback. If you have any specific concerns, please reach out to our management team and we'd be glad to listen and irmprove further.

10/10 – Uitstekend

Zachary

2 nachten verbleven in november 2023
Reactie van Manager op 30 nov 2023
Hello Zachary,We are thrilled to hear that you had such a wonderful experience with us! We truly appreciate your choice to stay at our hotel and hope to have the opportunity to welcome you back in the future.

6/10 – Redelijk

Cynthia, Tyler Hill

Positief: Personeel en service
Breakfast was very poor quality. The rooms are cramped and small but basically clean. Check in lady was a gem and accommodating to my needs.
2 nachten verbleven in oktober 2023
Reactie van Manager op 1 nov 2023
Hello Cynthia, Thank you for your feedback regarding the breakfast, we appreciate your input. We are glad to hear that you found the rooms to be clean and that our check-in staff provided excellent service. Guest satisfaction is important to us, and we will continue to work on improving our breakfast offerings. We hope to have the opportunity to welcome you back in the future.