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Beoordelingen van Best Western Plus Harrisburg East Inn & Suites

2.5 out of 5
Best Western Plus Harrisburg East Inn & Suites
1344 Eisenhower Blvd, Harrisburg, PA

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 263 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 275 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 175 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 153 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 137 van 1003 beoordelingen" "

6,8/10

Netheid

7,4/10

Personeel en service

6,6/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Johnny

Reisde met partner
Ice machine didn’t work, vending machine took my money, curtains were falling down, the room was infested with ants, and the walls were dirty.
2 nachten verbleven in mei 2024
Reactie van General Manager op 10 mei 2024
Thank you for your review. Our apologies for the experience you've had here. We will try our very best to fix all the issues mentioned.

10/10 – Uitstekend

Irene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van General Manager op 6 mei 2024
Thank you for your good rating.

6/10 – Redelijk

Suhatai

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The AC in room was not working. There was no handyman to fix. The front desk had to do it himself. However, I had to move to a new room that AC is working well.
1 nacht verbleven in april 2024
Reactie van General Manager op 3 mei 2024
Thank you for your review. We are very sorry about the experience you've had during your stay here with us. The main issue mentioned here will be carefully looked at and we'll try our very best to improve.

6/10 – Redelijk

ruby

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service en voorzieningen
reservation cancelled by expedia even though I called property and explained that I wouldn't show up until day 2 of reservation. I spoke to desk staff by phone and explained that I needed to book extra day since 2nd day check in conflicted with event timing. hotel took off room availability (even though they charged me for the room) and then made it available to walk ins. my reservation was gone when I showed up on day 2 and jeopardized my attending an event for which I made the reservation. Quite unhappy
1 nacht verbleven in april 2024
Reactie van General Manager op 3 mei 2024
Thank you for your review. We are very sorry about the experience.

6/10 – Redelijk

william

Reisde met partner
Exceptionally average.
1 nacht verbleven in april 2024
Reactie van General Manager op 10 mei 2024
Thank you for your review.

2/10 – Ontzettend slecht

Lisa

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Thecrooms are old
2 nachten verbleven in april 2024
Reactie van General Manager op 3 mei 2024
Thank you for your review. We are very sorry about your expectations haven't been met during your stay here with us. However, we are planning to do a full renovating of the hotel by the end of this year.

2/10 – Ontzettend slecht

Daniel

2 nachten verbleven in april 2024
Reactie van General Manager op 13 mei 2024
Thank you for your review. Please let us know why you weren't satisfied with your stay.

4/10 – Matig

Jennie

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Mattress cover had large yellow stain, couch had stains all over, Picture frames worn, bathroom door stapled together, molding scuffed, ceiling in bathroom repaired and spackle never sanded rough and sloppy, garbage in hallway, the only coffee available in any room in hotel was decaf, hot water in lobby for tea tinged brown and tasted like coffee,female refilling breakfast items had an attitude,weeds growing in flower pots outside of entrance,old double sided foam torn and dirty on top of dresser,debris in multiple halls. Very disappointing for a Best Western. Desk staff was very friendly.
4 nachten verbleven in april 2024
Reactie van General Manager op 22 apr 2024
Thank you for your review. We are very sorry about the experience you've had here during your stay. All issues mentioned will be looked at and we will definitely prevent it from occurring again.

8/10 – Goed

Harish

Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Free breakfast was not edible.
3 nachten verbleven in april 2024
Reactie van General Manager op 19 apr 2024
Thank you for your review. Our apologies that you weren't satisfied with the breakfast. We will try our best to improve.

10/10 – Uitstekend

rupesh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van General Manager op 17 apr 2024
Thank you for your great rating.

2/10 – Ontzettend slecht

Thierry

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are not friendly, the AC in the room wasn’t working . The room never ready when you check in . I book a standard king size room , I got there at 2:30pm they told that the room is not ready , I have to wait for 4 pm to check in mind you I drove 4 hrs , they made me get a suite king size room and charged me $30 more .
1 nacht verbleven in april 2024
Reactie van General Manager op 15 apr 2024
Thank you for your review. Check In time is at 4:00 PM hence if there is an early check in and the room booked is not ready, it would not be possible for check in. It also showed on file you were checked in around 2:00 PM and not 2:30 PM. If you changed your room type the price would change as there are different room types and different prices.

10/10 – Uitstekend

Birgit

1 nacht verbleven in april 2024
Reactie van General Manager op 4 mei 2024
Thank you for your great rating.

2/10 – Ontzettend slecht

ahmad

Zakenreiziger, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is the worst property I have ever stayed at. 1) you have to go to the front desk and request house keeping 2) house keeping shifts ends at 4pm so if you need something after that you are out of luck 3) Breakfast; found a bug on the biscuits which were hard like a rock. Drink machine doesn’t work, yogurt machine doesn’t work and no one seems to care 4) Good Parking 5) it looks run down. Bed sheet seem really cheap. 6) we found old coffee cups in the coffee machine in the room 7) there was some sticky material by the door that was not cleaned for 3 days 8) Not all are English speaking 9) not worth the money 10) It gives Best Western a bad reputation. We stayed in few and were great.
2 nachten verbleven in april 2024
Reactie van General Manager op 14 apr 2024
Thank you for your review. We are very sorry that your stay here wasn't good with us. All points you've mentioned will be looked at and be prevented.

6/10 – Redelijk

Judith

Reisde met partner, Reisde met familie
Positief: Voorzieningen
Noisy room. Heard every word spoken by people next door. And barking dogs!!!
1 nacht verbleven in april 2024
Reactie van General Manager op 12 apr 2024
Thank you for your review. Our apologies for the experience you've had here during your stay. With the noise, it is a very difficult issue to control. However, we try our best to solve this issue.

4/10 – Matig

Madlyn

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Worst experience ever! I had two queen beds. One bed was hard. The other had coils that poked. We could not rest. The only chair in the room had a broken armrest. The bathtub had pealing paint; which we had to try and remove from our feet and legs after showering.
1 nacht verbleven in maart 2024
Reactie van General Manager op 26 mrt 2024
Thank you for your review. Our apologies for the experience you've had here with us. All of the issues mentioned will be looked at and be prevented.

4/10 – Matig

Lara

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Omg I really did not expect the poor conditions of the room! Bathroom door did not close, random stains in the shower as well as rusty fixtures! The breakfast was old dry potatoes and sausage sitting in grease with the fruit being apples. Had to ask for milk to be filled for cereal (sugar cereal) hot water lukewarm etc etc. but worst of all a young man came in to case the tables, asked for $$, helped himself to food do no controls. One room card did not work, waited 10 minutes for front desk staff who didn’t show do gave up. Hallways ice cold, heaters unplugged. Window drapes have holes. You name it, awful.
1 nacht verbleven in maart 2024
Reactie van General Manager op 12 mrt 2024
Thank you for your review. We are very sorry that you weren't satisfy with your stay here with us. All the points you've mentioned will be looked at and be taken care of and be prevented.

2/10 – Ontzettend slecht

Thierry

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff are not friendly at all, I drove 4 hours to Pa when I got there it was 2:40 pm , I had my reservation I go to check in , there was no room ready , I had to wait for 1 hour and half to get a clean room . One of the staff said to me it’s not her problem that I got there before check in time . Mind you the parking was empty everybody check out at 12pm, at 2:40 there’s was no room clean for customers. Bad service , nasty people ,
1 nacht verbleven in maart 2024
Reactie van General Manager op 4 mrt 2024
Thank you for your review. Check in time is at 4 PM and its also displayed on all websites. If rooms are not available before our check in time it would be impossible to check a guest in. Our apologies for the misunderstanding.

6/10 – Redelijk

sue

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Shower did not drain. some kind of bug in our room biting us. Hallway freezing. Breakfast was less than fresh and only fruit was old apples and brown bananas. $50 deposit seems like a bait and switch.
1 nacht verbleven in maart 2024
Reactie van General Manager op 4 mrt 2024
Thank you for your review. Our apologies for the bad experience you've had here with us. All the points you have mentioned will be investigated and be prevented from happening again.

8/10 – Goed

Cheryl

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was a good option. Mattress not very comfortable though.
1 nacht verbleven in maart 2024
Reactie van General Manager op 3 mrt 2024
Thank you for your review. We apologize that your stay was not very comfortable with us here. We will try our very best to prevent this issue.

2/10 – Ontzettend slecht

tanira, Philadelphia

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nasty smelly with bugs in heating system.
1 nacht verbleven in februari 2024
Reactie van General Manager op 1 mrt 2024
Thank you for your review. We apologize for this inconvenience that you've mentioned. This issue will be taken seriously towards housekeeping so that it will be prevented from now on.

4/10 – Matig

Jodi

Positief: Personeel en service
Negatief: Netheid
Room/bathroom was not super clean. But staff were very nice.
1 nacht verbleven in februari 2024
Reactie van General Manager op 25 feb 2024
Thank you for your generous review. Precautions will be taken towards housekeeping about the cleanliness of the rooms.

8/10 – Goed

Christina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We always stay here on our way to Penn State from NJ
1 nacht verbleven in februari 2024
Reactie van General Manager op 19 feb 2024
Thank you for your good review. We do hope to see you again sometime in the future.

10/10 – Uitstekend

Rick

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice location. Only 3 miles to the airport. Good breakfast. Clean room.
1 nacht verbleven in februari 2024
Reactie van General Manager op 19 feb 2024
Thank you so much for your great review which means a lot to us. Our team tries our very best to satisfy all of our guest to make them happy.

8/10 – Goed

Mallory

Reactie van General Manager op 19 feb 2024
Thank you for your good review rating. Please do let us know how we can improve to be better.

10/10 – Uitstekend

Amber

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Evrerythibg is good
1 nacht verbleven in februari 2024
Reactie van General Manager op 16 feb 2024
Thank you so much for your good review.

4/10 – Matig

Paige

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Very stuffy in room
1 nacht verbleven in februari 2024
Reactie van General Manager op 12 feb 2024
Thank you for your review. We will try our very best to prevent this issue.

4/10 – Matig

Andrea

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Both mornings had no hot water for showers (first day maintenance issue, second day “it ran out have to wait”). The hallway blew air conditioning when it was 40° outside. Room temperature was cold-HAD to have room heat at 78° to be warm. Not enough blankets to stay warm at night. Limited TV channel selection. Breakfast was cold and rarely filled.
2 nachten verbleven in februari 2024
Reactie van General Manager op 5 feb 2024
Thank you for your review. We apologize for the bad experiences you mentioned. All the issues mentioned will be looked at and we will try our very best to prevent issues like these from occurring again.

4/10 – Matig

David

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very rundown hotel. Do not be fooled by the advertised pictures.
Reactie van General Manager op 3 feb 2024
We apologize for not meeting your expectations. Renovations will be carried out this year.

6/10 – Redelijk

Catherine, Houtzdale

Reisde met familie en kleine kinderen
Fire alarm went off around 4:30 AM and no staff to provide information or directions to return to hotel.
1 nacht verbleven in januari 2024
Reactie van General Manager op 30 jan 2024
Thank you for your review. We apologize for the fire alarm incident. It was a false alarm and investigations has been carried out so this alarm incident won't ever happen again. Once again, we are very sorry for the experience you've faced that morning.

6/10 – Redelijk

Amazinq

Reisde met familie
Positief: Voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
I liked how quiet it was. I liked the set up of the room but it needs updated starting with the bed, curtains, and carpet.
1 nacht verbleven in januari 2024
Reactie van General Manager op 28 jan 2024
Thank you for your review. All the points you've mentioned will be taken into consideration. Starting this year we plan to update everything.

4/10 – Matig

darlene

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The place in general was outdated and dirty. Walls did not keep the noise out from rooms next door. Hallways were freezing no heat at all. It was a bed and shower so served the purpose but would not recommend!!
1 nacht verbleven in januari 2024
Reactie van General Manager op 28 jan 2024
Thank you for your review. We apologize that our services here haven't met your expectations. All the points you have mentioned will be looked at and be prevented so other guests won't experience that.

10/10 – Uitstekend

Joe

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean room
1 nacht verbleven in januari 2024
Reactie van General Manager op 26 jan 2024
Thank you for your good review.

2/10 – Ontzettend slecht

dashawn

Negatief: Netheid, personeel en service
This was bad the toilet was stopped up before we got there the heat wasn’t working bad experience and I’m a member of best western so I was disappointed
1 nacht verbleven in januari 2024
Reactie van General Manager op 23 jan 2024
Thank you for your review. We are very sorry that your stay here with us disappointed you. All the issues you've mentioned will be taken care of so it will not occur again.

10/10 – Uitstekend

victoria

1 nacht verbleven in januari 2024
Reactie van General Manager op 9 feb 2024
Thank you so much for your review. We do hope to see you in the future.

2/10 – Ontzettend slecht

Julie

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Horrible
My room smelt like urin , asked for wake up call as I had a 3:30 am flight call never happened and when I tried to check out after having to call them to desk and he stood across lobby and said just throw keys up there. No heat in hallway and it was 22 degrees out and room was ice cold also. O yes and the used condom in elevator. Never again stay. Water was hot for shower and 5 hour sleep
1 nacht verbleven in januari 2024
Reactie van General Manager op 19 jan 2024
Thank you for your review. We apologize for your bad experience you've had here with us. All the points you've mentioned will be taken care of and be corrected.

8/10 – Goed

Daniel

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van General Manager op 12 jan 2024
Thank you for your review. Please let us know what you've liked and disliked during your time here with us.

8/10 – Goed

JEFFREY

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Unfortunately, my Frontier flight took off with my checked bag, but, without me; so, I had to rebook directly with the hotel for the following evening at $99.90 vs Expedia $83.92 (that I lost). The room had two double beds. Both appeared to be comfortable. The hotel tv was fine but the cable or over-the-air antenna channels were of limited selection. The bathroom had been partially remodeled. It looked nice; but the bathtub/shower still needed some final cleanup/plumbing work. The receptionist at the front desk was amiable. The most important feature in my case do to traveling woes (Frontier Airlines failures, all rental-car agencies at the Harrisburg Airport being closed when my flight arrived at 745pm requiring airport roundtrip taxi service expense) is the little diner/bar located just a short walk from the hotel property, Angie's. It was 10pm when I checked into my room. The diner part of Angie's was closed when I walked in a short time after 10pm, but, the bar was open and food was still being served. I enjoyed my conversations there as well as the good food and drink, considering I was a 'stranger' to the 'regulars' there. Finally, the hotel is very convenient to the airport.
1 nacht verbleven in december 2023
Reactie van General Manager op 9 jan 2024
Thank you so much for your kind review. We are very happy that your stay here with us went well. Also, all the recommendations and advices you've mentioned will be taken into consideration. Once again, thank you so much for staying here with us at Best Western Plus.

10/10 – Uitstekend

Kim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van General Manager op 10 jan 2024
Thank you so much for your good review. Please do let us know what you've liked during your stay here with us and how we could improve and strive to be even better.

2/10 – Ontzettend slecht

Merfet

1 nacht verbleven in januari 2024
Reactie van General Manager op 27 jan 2024
Thank you for your review. We apologize that your stay here with us wasn't great. Please let us know where we went wrong and how we could improve to be better.

4/10 – Matig

Edward

Reisde met familie
Negatief: Personeel en service
Do better
I had to call for service to enter the room, to fix inoperable air conditioner and was told that coffee/tea was available 24 hours and it wasn't. I don't understand how a cheaper price online rather than directly from Best Western.
2 nachten verbleven in december 2023
Reactie van General Manager op 5 jan 2024
We apologize for the bad experience you've faced during your stay here with us. We will take all the points you've mentioned seriously and will try our best to prevent it from happening again.

8/10 – Goed

Ronica

Reisde met familie
Positief: Netheid, personeel en service
Breakfast was quite limited (unless you like Raisin Bran and green bananas). Could use updating in common areas. Room was very clean and well kept. Beds were comfy and the place was quiet. Staff was polite and helpful. Not 3 star, but it was fine.
1 nacht verbleven in december 2023
Reactie van General Manager op 31 dec 2023
Thank you for your good review. The breakfast advice will be taken into consideration.

4/10 – Matig

Kasen

Negatief: Netheid, personeel en service
1 nacht verbleven in december 2023
Reactie van General Manager op 28 dec 2023
Thank you or your review. Please let us know how we could improve to make your next stay with us a 5/5 stay.

8/10 – Goed

Shyheim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van General Manager op 19 dec 2023
Thank you for your good review. Feel free to let us know how we can improve and be better.

6/10 – Redelijk

Dajun, gaithersburg

1 nacht verbleven in december 2023
Reactie van General Manager op 18 dec 2023
Thank you for your review. Please let us know how we could have made your stay better.

8/10 – Goed

Barry

Positief: Netheid, voorzieningen
Clean staff was friendly
1 nacht verbleven in december 2023
Reactie van General Manager op 15 dec 2023
Thank you so much for your great review. Our team tries our very best to make all the guests feel welcomed and happy.

6/10 – Redelijk

Gloria

1 nacht verbleven in december 2023
Reactie van General Manager op 12 dec 2023
Thank you for your review. Please do let us know how we could improve to make your next stay and all other guest stay a 10/10 stay.

8/10 – Goed

Andre

Reactie van General Manager op 9 feb 2024
Thank you for your review. Please let us know how we can improve to be even better.

10/10 – Uitstekend

Kelly

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect for the price. Comfortable night sleep
Pulled off the highway, didn't even know BW was available there was another popular chain first that was going for double the price. We were only staying the night, and needed someplace to get cleaned up and to get some good rest. Very comfortable and it was perfect.
1 nacht verbleven in november 2023
Reactie van General Manager op 5 dec 2023
Thank you so much for your review. We are very happy that your stay here with us was perfect.

4/10 – Matig

Carroll

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The bed was super nasty. It smelled like old dirty people. Pillows had nasty yellow stains. It was really gross.
2 nachten verbleven in november 2023
Reactie van General Manager op 28 nov 2023
We sincerely apologize about the experience you've had. Precautions will be taken seriously towards this issue to prevent it from happening again. We hope you give us a chance in the future and we'll definitely make your next stay better.

6/10 – Redelijk

Ronald

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van General Manager op 28 nov 2023
Thank you for your review. Please do let us know how we could improve our services here so that your next stay in the future could be a 5/5 stay and the same for all other guests.