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Beoordelingen van Residence Inn by Marriott Harrisburg Hershey

3 out of 5
Residence Inn by Marriott Harrisburg Hershey
4480 Lewis Rd, Harrisburg, PA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 289 van 480 beoordelingen" "
Gastenscore: 8 - Goed. 120 van 480 beoordelingen" "
Gastenscore: 6 - Redelijk. 41 van 480 beoordelingen" "
Gastenscore: 4 - Matig. 11 van 480 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 19 van 480 beoordelingen" "

8,8/10

Netheid

9,2/10

Personeel en service

8,6/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

4/10 – Matig

Billie-Jo

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed a week and were supposed to get refresh service every two days. We were told this included changing garbages, exchanging linens, and making the bed. This was not done without us making numerous requests to get it done. Staff do not appear to be cleaning much of anything. Stairs and walkways were dirty with hair and other debris. Breakfast lacked fresh fruit; after having black bananas out for a few days they did switch it to oranges. There seemed to be plenty of staff in the kitchen but the breakfast display lacked and customers had to ask for basic things. One positive was the fitness facility had a variety of free weights and machines which were in working order. We did request a call from the manager but never received one.
6 nachten verbleven in april 2024

4/10 – Matig

Marcy

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
I always look for Marriott Hotels when we travel and love them. This is the first time we’ve not had a good experience. The staff in the office were kind and this is not for them, they were great… the room was gross. It was clear that a party happened there and they did not clean before we stayed in the room. Dirty carpets, showers were not clean, leftover decorations stuck to the ceiling, and mystery material spilled on the cupboards. I almost considered leaving and forgetting about the money to find another place. Hopefully they can resolve the cleaning issues and make this the Marriott experience everyone is expecting.
1 nacht verbleven in april 2024

6/10 – Redelijk

Kristina

Reisde met huisdieren, Reisde met familie
Positief: Personeel en service
Check in staff was very professional and nice. Room was barely clean, multiple hairs found in the tub. Floor was sticky. We were on the 2nd floor and there was no elevator.
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Jocelyn

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place was nasty
1 nacht verbleven in april 2024

10/10 – Uitstekend

Sharon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Big room, quiet, clean, comfortable, good breakfast included.
1 nacht verbleven in april 2024

8/10 – Goed

Gloria J

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed in a 2-bedroom suite with my family of 5 and felt that we all had more than enough space in the room. Loved that each bedroom had their own bathroom and TVs. Beds were comfortable and clean. Continental breakfast was good, especially the pearl waffles. The hotel is in a nice quiet area. Loved having a kitchen in the room that was equipped with items that might be needed during the stay (i.e. pots/pans, dishwasher, dishes, glasses, flatware, etc.) Dislikes: • Ice maker in our freezer didn't work. It produced like 2-3 ice cubes and we were there for 4 days. • I didn't like that our trash was not emptied during our stay even though it should have been when our room was cleaned. • disliked having to pay $5 for parking. If I'm staying here you should expect me to need to park my vehicle and it should be included especially since this specific hotel does not provide any form of shuttle service. • Not a lot of kid friendly tv stations to view, especially after 7pm when programming switches to more mature content. • Standard Wi-Fi is free, but if you choose to use "enhanced Wi-Fi" for streaming it's an extra $5 per day. Not worth it when you can just use the apps on your phone that you already pay for. Conclusion: Overall a decent place to stay when traveling with a large family.
4 nachten verbleven in maart 2024

8/10 – Goed

Susan

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice clean and I would recommend
1 nacht verbleven in maart 2024

4/10 – Matig

Debby, Tampa

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Neisha M

2 nachten verbleven in februari 2024

10/10 – Uitstekend

Ardel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the studio style apartments here. They are quite spacious
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Mark

1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Scott

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotels.com failed to secure 2 of 3 rooms booked.
Hotels.com failed to post 2 of 3 reservation to the hotel. Correcting the issue took over an hour and a half.
1 nacht verbleven in januari 2024

8/10 – Goed

Georges N

4 nachten verbleven in januari 2024

10/10 – Uitstekend

Zachary

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Henry, Telford

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed with our daughter, son-in-law and their family. The staff made sure we were given a suite across the hall from our daughter's room - that was so kind and made it so convenient for us to assist with the children. Prior to coming I made several phone calls. David and Kenneth made sure we had the information we needed and secured a porta-crib for our daughter's room. They were so cordial and friendly. We will certainly stay there again when heading to the PA Farm Show!!
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Henry, Telford

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I made at least 3 phone calls ahead of time to request a porta-crib, check on restaurants, etc. David and Kenneth were so cordial and knowledgeable! I would highly recommend staying at this location! The suites were amazingly spacious. The pool was wonderful! Very family friendly!

10/10 – Uitstekend

Elizabeth

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel. I'd stay here again.
Check-in was easy and directions to our room were well explained. The room was clean and the thermostat was perfectly set because it was cold outside. If we had wanted snacks, they were readily available in the lobby. The breakfast had a lot of options, both cold and hot. And check-out was very nice - I like to check out in person. The desk attendants, both night and day, were very personable.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Kayla

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love that there was a full kitchen, we were staying for a week and were able to cook and reheat our own food. Breakfast was provided and very delicious.
1 nacht verbleven in december 2023

10/10 – Uitstekend

mark

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid
Disappointed
Started with check-in. My room was prepaid. The desk agent charged my card for a two night stay. I inquired about charge immediately, a manager had to assist with reversing charges. I proceeded to my room and upon entering it smelled like weed. After looking around I found weed in the bathroom sitting on top of toilet tank. Had to go back to lobby and share with desk agent. They moved me to another room. This room was on 1st level. This hotel only has two floors with outside entrances. The guest above were heavy smokers so I had to smell this all during my stay. Unfortunately, I will not be returning here to stay in the future based on my experience.
2 nachten verbleven in december 2023

10/10 – Uitstekend

Deborah

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Book It
One of the most spacious, quiet rooms we’ve ever stayed in. Will stay again.
2 nachten verbleven in december 2023

10/10 – Uitstekend

Denise

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cleanliness
1 nacht verbleven in december 2023
Reactie van Michael Bretz General Manager op 8 dec 2023
Denise thank you for taking the time to leave us a review. I'm glad that we were able to make your stay a memorable one.

6/10 – Redelijk

Dynesty

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Never going back. Somebody came into our room saying they were told we checked out at 9:00am.
1 nacht verbleven in december 2023
Reactie van Michael Bretz General Manager op 5 dec 2023
I am sorry that you experienced that situation. That is not our standard procedure to enter a room without trying to contact the room. I do thank you for letting us know so we can go over this with our staff and management team.

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place! Looks like townshouse when u walk in. Great breakfast! Super comfy beds! The staff was so nice.
1 nacht verbleven in december 2023
Reactie van Michael Bretz General Manager op 5 dec 2023
Lisa,That is awesome. Thank you for letting us know about your stay. It is nice to hear from you that you enjoyed your stay. I will pass this on to the team.

8/10 – Goed

Judie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s tucked away and very quiet. Easy check in. Friendly service
1 nacht verbleven in november 2023
Reactie van AGM Victor McWilliams op 6 dec 2023
Thank you for sharing about your stay with us!

2/10 – Ontzettend slecht

Kayla

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We did not have any hot water and bugs were found in the pull out bed, in addition to that mold in the vents and all of the bedding was stained with urine.
1 nacht verbleven in november 2023
Reactie van Michael Bretz, General Manager op 5 dec 2023
Thank you for taking the time to let us know about your stay we know that your time is valuable. I am sorry that you had these issues while staying with us, this is not the norm. I will take this teachable moment to my housekeeping and maintenance staff so that we can make sure that no one else runs into this situation. Please except my apology and be assured if you stay with us again you will not have these issues again.

6/10 – Redelijk

Stephanie

Positief: Personeel en service
The staff at the hotel were wonderful but the condition of the room wasn’t great. The bathroom didn’t have a trash can, the toilet and shower were so tightly next to each others ther it was hard to move around
2 nachten verbleven in november 2023
Reactie van AGM Victor McWilliams op 6 dec 2023
I am sorry to here your stay was not up to your standards, I will share this with the entire housekeeping leadership team. Thank you for sharing about your stay with us.

8/10 – Goed

Laura

Reisde met een groep
Check in was easy and the staff was friendly!!
1 nacht verbleven in november 2023
Reactie van AGM Victor McWilliams op 6 dec 2023
Thank you for sharing about your stay with us.

10/10 – Uitstekend

Jinchan

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Victor McWilliams Assistant General Manager op 31 okt 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van VICTOR MCWILLIAMS Assistant General Manager op 30 okt 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Wolfgang

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed the large room with space for up to four persons and a full kitchen. Guest laundry was also excellent. Staff was most accommodating.
6 nachten verbleven in oktober 2023
Reactie van Victor McWilliams Assistant General Manager op 27 okt 2023
Dear Ms. McCloskey,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Michael

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Victor McWilliams Assistant General Manager op 27 okt 2023
Dear Michael,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

jennifer

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Our stay was excellent. Clean room and friendly staff!
4 nachten verbleven in oktober 2023
Reactie van Victor McWilliams Assistant General Manager op 24 okt 2023
Dear Jennifer,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Goed

Denise

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel, but in a off putting locationp
1 nacht verbleven in oktober 2023
Reactie van Victor McWilliams Assistant General Manager op 23 okt 2023
Dear Denise,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Patricia

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in oktober 2023
Reactie van Michael Bretz General Manager op 12 okt 2023
Patricia I am glad that you took the time to leave a review of our hotel we know your time is important. We are glad that you had an enjoyable stay and hope to see you again soon.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Victor McWilliams Assistant General Manager op 23 okt 2023
Dear Guess,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Deborah

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in oktober 2023
Reactie van Victor McWilliams Assistant General Manager op 23 okt 2023
Dear Deborah,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Goed

Robert, Midlothian

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Just fine. Parking a long way from room
5 nachten verbleven in oktober 2023
Reactie van Victor McWilliams Assistant General Manager op 23 okt 2023
Dear Robert,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us and I want to apologize for not having parking closer to your room.We hope to welcome you again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Victor McWilliams Assistant General Manager op 23 okt 2023
Dear Guess,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Elizabeth

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Victor McWilliams Assistant General Manager op 23 okt 2023
Dear Elizabeth,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Aron

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Victor McWilliams Assistant General Manager op 23 okt 2023
Dear Aron,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Heather

1 nacht verbleven in september 2023
Reactie van Victor McWilliams Assistant General Manager op 23 okt 2023
Dear Heather,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Mary

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean efficiency. Friendly staff. Quite area. Will stay again when in town and I highly recommend you book this place for your next stay.
1 nacht verbleven in september 2023
Reactie van Michael Bretz, General Manager op 29 sep 2023
Thank you for taking the time to leave us a review. We appreciate you letting us know how we did and I am glad that you enjoyed your stay.

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We had a great time and staff was very helpful. The facility was absolutely amazing the free breakfast 🙌 😍 was amazing thank you will definitely be a part of a new tradition 😀
1 nacht verbleven in september 2023
Reactie van Michael Bretz, General Manager op 29 sep 2023
Thank you for taking the time to leave us a review and let us know how we are doing. I am glad that you had a great and we made your stay a memorable one.

10/10 – Uitstekend

Ann

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay very much.
6 nachten verbleven in september 2023
Reactie van Michael Bretz, General Manager op 29 sep 2023
Thank you for taking the time to leave us a review we know your time is valuable and we appreciate it. We are glad that you had a great time with us.

10/10 – Uitstekend

Romola, jamaica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice clean friendly neighborhood
1 nacht verbleven in september 2023
Reactie van Michael Bretz, General Manager op 29 sep 2023
Thank you for taking the time to leave us a review and let us know how we are doing. We are glad that the hotel was able to exceed your expectations.

10/10 – Uitstekend

Candida

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van Victor McWilliams Assistant General Manager op 23 okt 2023
Dear Candida,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

SUSAN

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Victor McWilliams Assistant General Manager op 23 okt 2023
Dear Susan,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Kasi

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2023
Reactie van Victor McWilliams Assistant General Manager op 23 okt 2023
Dear Kasi,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.