Een bureau, een laptopwerkplek, verduisterende gordijnen

Beoordelingen van The Capitol Hotel, Ascend Hotel Collection

3 out of 5

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 248 van 750 beoordelingen" "
Gastenscore: 8 - Goed. 205 van 750 beoordelingen" "
Gastenscore: 6 - Redelijk. 147 van 750 beoordelingen" "
Gastenscore: 4 - Matig. 68 van 750 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 82 van 750 beoordelingen" "

7,6/10

Netheid

8,0/10

Personeel en service

7,2/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Gina, Lynn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I’m impressed with the convenience of the hotel .we were there for a concert it was 4 minutes walking from the Xl center .right on the center of the action the statel house right across the street the best part of the hotel for me it’s the staff .very helpful
1 nacht verbleven in april 2024
Reactie van Marketing Manager op 29 apr 2024
Thank you for taking the time to leave such a positive review of The Capitol Hotel. We are delighted to hear that you found our central location to be convenient for attending the concert at the XL Center. Our team takes great pride in providing excellent service and it's always great to hear when our guests have a positive experience. We hope to welcome you back again in the future.

8/10 – Goed

Kai

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked that my rom wasn't too big but still spacious.
2 nachten verbleven in april 2024
Reactie van Marketing Manager op 29 apr 2024
Dear valued guest, thank you for taking the time to share your feedback with us. We are thrilled to hear that you enjoyed the spacious yet cozy atmosphere of your room during your stay at The Capitol Hotel, Ascend Hotel Collection. We strive to provide a comfortable and inviting environment for all our guests, and we are glad to hear that this was reflected in your experience. We hope to welcome you back again soon for another enjoyable stay. Thank you for choosing to stay with us!

10/10 – Uitstekend

Ferison

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good
1 nacht verbleven in april 2024

4/10 – Matig

Kevin

Reisde met partner
Positief: Personeel en service
Negatief: Netheid
The room smelled like cigarette smoke.
1 nacht verbleven in april 2024
Reactie van Marketing Manager op 23 apr 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay at The Capitol Hotel. Our hotel is non-smoking, and we take cleanliness and air quality very seriously. We will address this issue with our housekeeping team to ensure that this does not happen again in the future. We appreciate your bringing this to our attention and hope to have the opportunity to welcome you back for a more enjoyable stay.

8/10 – Goed

Moira

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel towels were the only downside as they were rather small and only two for our room...Seriously a problem for me as I wash my hair everyday. There was no one to deliver any to my room that evening, but we could call for some after 8 AM the next day. Unfortunately we needed to get going early so waiting until 8 was not an option. There are dining options but you mostly have to drive to them. Since we arrived rather late...8 pm or so, we ran out of time to go anywhere other than around the block! Luckily we discovered The Russell, a Jamaican restaurant. They were about to close due to lack of customers, but took our order as a carry-out. It was the most AMAZING meal. Highly recommend it, but check ahead to be sure they're still open. It's a beautiful restaurant, so we would have enjoyed dining in, but at least we got a fabulous meat!
1 nacht verbleven in april 2024
Reactie van Marketing Manager op 13 apr 2024
Thank you for taking the time to share your feedback on your recent stay at The Capitol Hotel, Ascend Hotel Collection. We apologize for any inconvenience you experienced with the towels in your room and the limited dining options available upon your late arrival. We appreciate your recommendation of The Russell, and we are glad you enjoyed your meal from there. Your comments will be shared with our team as we continuously strive to improve and enhance our guest experience. We hope to welcome you back in the future for a more seamless stay.

6/10 – Redelijk

Matthew

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Friendly staff, convenient self parking, great walkable central location. Appreciated the refrigerator, microwave, shower pressure and plentiful hot water. Didn’t have an opportunity to try breakfast. 12pm checkout was appreciated. The hotel is somewhat dated though and several guests had issues with room key cards/entry into rooms. I would stay again for the location and convenience.
1 nacht verbleven in april 2024
Reactie van Marketing Manager op 12 apr 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our friendly staff, convenient self parking, central location, and amenities such as the refrigerator, microwave, shower pressure, and 12pm checkout. We apologize for any inconvenience you experienced with the room key cards and entry into rooms. We appreciate your understanding and look forward to welcoming you back for another stay in the future.

6/10 – Redelijk

Amy

Reisde met een groep
Negatief: Netheid
Very small bathroom and the room wasn’t the cleanest.
1 nacht verbleven in april 2024
Reactie van Marketing Manager op 9 apr 2024
Thank you for choosing to stay with us at The Capitol Hotel. We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We will address your concerns with our housekeeping team to ensure that our rooms meet the highest standards of cleanliness for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying experience.

6/10 – Redelijk

Darrin

Negatief: Netheid
Location was about it
2 nachten verbleven in maart 2024
Reactie van Marketing Manager op 2 apr 2024
We appreciate your feedback on your recent stay at The Capitol Hotel. We're glad to hear that you found our location convenient. We strive to provide a comfortable and memorable experience for all our guests and will take your comments into consideration. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future.

6/10 – Redelijk

Destiny

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The hotel is at a very convenient location to downtown areas. However, if you are driving the hotel parking is at a cost, not the best and almost always full.
2 nachten verbleven in maart 2024
Reactie van Marketing Manager op 27 mrt 2024
Thank you for your feedback regarding your recent stay at The Capitol Hotel. We are pleased to hear that you found our location convenient for exploring downtown areas. We apologize for any inconvenience you experienced with our parking availability and pricing. We will certainly take this into consideration as we assess and improve our services. We appreciate your comments and hope to have the opportunity to welcome you back in the future.

4/10 – Matig

James

Negatief: Staat van de accommodatie en faciliteiten
Beds and bedding were inadequate and too small for me and not sufficient and I'm an average sized guy. Had to turn up heat since bedding was not very warm - but the A/C / heat unit was old and worked, but climate control was dicey (no thermostat so I didn't know how to set it - went from too cold to too hot). Workout room doubled as a sauna - very hot and no climate control which made my morning treadmill run a sweaty exercise. Facility is a little dated, but otherwise not bad and breakfast was good. Staff were pleasant enough and it was right by the train station which was convenient for me.
1 nacht verbleven in maart 2024
Reactie van Marketing Manager op 23 mrt 2024
Thank you for taking the time to share your feedback on your recent stay at The Capitol Hotel, Ascend Hotel Collection. We apologize that your experience did not meet your expectations in terms of bedding comfort and climate control in the room. We appreciate your comments about the dated facilities, sauna-like workout room, and the inconvenience of the A/C / heat unit. However, we are glad to hear that you found our breakfast good and our staff pleasant, as well as the convenient location near the train station. We will definitely take your feedback into consideration as we strive to improve our guests' overall experience.

2/10 – Ontzettend slecht

Mavis

2 nachten verbleven in maart 2024
Reactie van Marketing Manager op 9 apr 2024
Thank you for taking the time to leave a review of your recent stay at our hotel. We are disappointed to hear that your experience did not meet your expectations. Our team values feedback as it helps us continually improve the guest experience. If there are any specific issues you encountered during your stay that you would like to share with us, please feel free to reach out so we can address them accordingly. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory stay.

8/10 – Goed

Colene

4 nachten verbleven in maart 2024
Reactie van Marketing Manager op 1 apr 2024
Thank you for taking the time to leave a review of your recent stay at The Capitol Hotel, Ascend Hotel Collection. We appreciate your feedback and are pleased to see that you enjoyed your experience with us. We strive to provide a comfortable and convenient stay for all of our guests, and we hope to welcome you back again in the future.

10/10 – Uitstekend

Denise

3 nachten verbleven in februari 2024
Reactie van Marketing Manager op 23 mrt 2024
Thank you for taking the time to provide us with a perfect rating for your recent stay at The Capitol Hotel, Ascend Hotel Collection. We are thrilled to hear that you had an enjoyable experience with us and we hope to welcome you back again in the future for another outstanding stay.

10/10 – Uitstekend

Malcolm

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Marketing Manager op 1 mrt 2024
Thank you so much for the perfect rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything specific that made your stay exceptional or any suggestions you have for us to make future stays even better, please feel free to let us know. We appreciate your support and hope to welcome you back again soon!

8/10 – Goed

Aleksandr

Reisde met familie
Positief: Netheid, personeel en service
Walking distance to events
1 nacht verbleven in februari 2024
Reactie van Marketing Manager op 1 mrt 2024
Thank you for taking the time to leave us a review! We're delighted to hear that you found our hotel conveniently located within walking distance to events. Your feedback is valuable to us, and we will continue to strive for excellence to ensure your next stay is worthy of a 5-star rating. We look forward to welcoming you back soon!

2/10 – Ontzettend slecht

Erika

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
No good
1 nacht verbleven in februari 2024
Reactie van Marketing Manager op 1 mrt 2024
We're truly sorry to hear about your disappointing experience. Your satisfaction is paramount to us, and we regret that we fell short of your expectations. We would greatly appreciate any specific feedback you can provide so that we can address the issues and improve our services for future guests. Please feel free to reach out to our management team directly to discuss your concerns further. Thank you for bringing this to our attention.

8/10 – Goed

Steve

1 nacht verbleven in februari 2024
Reactie van Marketing Manager op 26 feb 2024
Thank you for taking the time to share your feedback on your recent stay at The Capitol Hotel, Ascend Hotel Collection. We are pleased to hear that you had an enjoyable experience during your time with us. If there is anything specific that stood out to you or if there are any areas in which we can improve, please don't hesitate to reach out. We appreciate your rating and look forward to welcoming you back in the future.

2/10 – Ontzettend slecht

Michael

Negatief: Netheid, staat van de accommodatie en faciliteiten
Not a great location. Toilet didn't flush well. Heard what sounded like gunshots late at night outside. Also misleading about free parking which website and desk clerk indicated at check-in, then we were charged $15. Would not stay there again.
1 nacht verbleven in februari 2024
Reactie van Marketing Manager op 20 feb 2024
We apologize for the inconveniences you experienced during your stay at our hotel. We understand that location is important to our guests, and we apologize if it did not meet your expectations. Regarding the toilet issue, we apologize for any inconvenience caused and will make sure it is addressed promptly. We take guest safety seriously, so we will investigate the incident you mentioned about the noise. We apologize for any confusion regarding the parking charges, and we will review this with our staff to ensure accurate information is provided. We appreciate your feedback and will take it into consideration in our efforts to continuously improve our services.

6/10 – Redelijk

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Marketing Manager op 20 feb 2024
Thank you for taking the time to share your rating of our hotel. We value your feedback and appreciate your decision to choose The Capitol Hotel, Ascend Hotel Collection for your stay. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret if we fell short in meeting your expectations on this occasion. We hope to have an opportunity to welcome you back in the future for a more fulfilling stay.

8/10 – Goed

Zadoth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Marketing Manager op 20 feb 2024
Thank you for taking the time to leave a review of your recent stay at The Capitol Hotel, Ascend Hotel Collection. We appreciate your rating and are delighted to hear that you had a positive experience. We strive to provide a comfortable and enjoyable stay for all of our guests and are thrilled that we were able to meet your expectations. Should you find yourself in the area again, we hope to have the opportunity to welcome you back to The Capitol Hotel.

10/10 – Uitstekend

Norman

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in februari 2024
Reactie van Marketing Manager op 20 feb 2024
Thank you for your kind review of The Capitol Hotel, Ascend Hotel Collection! We're delighted to hear that you had a pleasant stay with us. Our team takes great pride in providing excellent service, and we're glad that it left a positive impression on you. Should your travels bring you back to our area, we would be honored to welcome you once again for another enjoyable experience at our hotel.

8/10 – Goed

Colleen

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff are excellent. Made check in easy. Only downside was very loud guests adjacent to room
1 nacht verbleven in februari 2024
Reactie van Marketing Manager op 20 feb 2024
Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our excellent staff and their efforts to make your check-in experience easy. However, we apologize for any inconvenience caused by the loud guests adjacent to your room. We understand that a peaceful environment is essential for a comfortable stay and we will take your comments into consideration to ensure we improve our guest experience in the future. We hope to have the opportunity to welcome you back to The Capitol Hotel, Ascend Hotel Collection in the near future.

8/10 – Goed

joseph

1 nacht verbleven in december 2023
Reactie van Marketing Manager op 20 feb 2024
Thank you for taking the time to review your recent stay at The Capitol Hotel, Ascend Hotel Collection. We appreciate your positive rating and are pleased to hear that you enjoyed your experience with us. We value your feedback and look forward to welcoming you back for another great stay in the future.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Marketing Manager op 20 feb 2024
Thank you for taking the time to share your outstanding rating of The Capitol Hotel, Ascend Hotel Collection! We're thrilled to have exceeded your expectations during your stay. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back again soon for another flawless experience.

4/10 – Matig

Deepti

2 nachten verbleven in januari 2024
Reactie van Marketing Manager op 20 feb 2024
Thank you for taking the time to share your feedback about your recent stay at The Capitol Hotel, Ascend Hotel Collection. We genuinely appreciate your rating and the opportunity to address any concerns you may have had during your visit. We strive to provide a positive guest experience, and we regret if we fell short of your expectations on this occasion. We would welcome the opportunity to learn more from you about your specific concerns so that we can continue to improve and provide a better experience for all our guests. Thank you again for your review, and we hope to have another chance to regain your trust in the future.

10/10 – Uitstekend

Joanne

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is my first time at The Capitol Hotel in Hartford, CT, and it was easy to find at night. I chose it for convenience, closeness to the state government building where I had business, and competitive room price, and I am happy with my choice. I walked just down the street and found a great restaurant with good food and a live band, Black-Eyed Sally's Southern BBQ. I recommend this hotel.
1 nacht verbleven in januari 2024
Reactie van Director of Sales op 31 jan 2024
Thank you for taking the time to tell us about your experience at The Capitol Hotel, Ascend Hartford Collection.We are so pleased to know that you found the location of our property to be convenient and easy to find! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing The Capitol Hotel, Ascend Hartford Collection.

10/10 – Uitstekend

Glaisma

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Accessible
2 nachten verbleven in januari 2024
Reactie van Director of Sales op 24 jan 2024
Thank you for taking the time to tell us about your experience at The Capitol Hotel. It's so great to know that you found our hotel to be accessible. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing The Capitol Hotel.

4/10 – Matig

John

Reisde met familie
Negatief: Comfort kamer
Room was cold with no real blankets. Back parking lot was icy and untreated.
1 nacht verbleven in januari 2024
Reactie van Director of Sales op 24 jan 2024
Thank you for choosing The Capitol Hotel and for taking the time to provide feedback about your experience at The Capitol Hotel.I would like to start by apologizing to you for not meeting your expectations. We are sorry to hear that you had a temperature issue during your stay and we understand how frustrating that can be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.

10/10 – Uitstekend

Arturo

Zakenreiziger
Positief: Netheid, personeel en service en voorzieningen
Excellent for inexpensive extended stay. Right on main bus lines an Amtrak station.
10 nachten verbleven in januari 2024
Reactie van Director of Sales op 24 jan 2024
Thank you for taking the time to tell us about your experience at The Capitol Hotel. It's so great to know that you found our location to be convenient! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for The Capitol Hotel.

2/10 – Ontzettend slecht

Daniel, Bronx

Negatief: Netheid, staat van de accommodatie en faciliteiten
One elevator was only working They didn’t clean my room I wouldn’t recommend
2 nachten verbleven in januari 2024
Reactie van Director of Sales op 24 jan 2024
Thank you for choosing The Capitol Hotel and for taking the time to provide feedback about your experience at The Capitol Hotel.I would like to start by apologizing to you for not meeting your expectations. We are sorry that there was maintenance issues and definitely understand how frustrating and inconvenient that can be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.

8/10 – Goed

Manuel

2 nachten verbleven in januari 2024
Reactie van Marketing Manager op 13 feb 2024
Thank you for choosing The Capitol Hotel for your recent stay. We greatly appreciate your positive rating and are glad to hear that you had an enjoyable experience. We hope to welcome you back in the future and provide you with another wonderful stay.

4/10 – Matig

Arnaldo Andres Dejesus

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No es buen hotel
1 nacht verbleven in januari 2024
Reactie van Marketing Manager op 13 feb 2024
Thank you for sharing your feedback with us regarding your recent stay at The Capitol Hotel. We strive to provide a positive experience for all of our guests, and we are disappointed to learn that your stay fell short of your expectations. We appreciate your comments and will take them into consideration as we continually work to improve and enhance our services. Thank you for choosing our hotel, and we hope you will give us another opportunity to exceed your expectations in the future.

2/10 – Ontzettend slecht

Faye

We moved rooms 3 times 1st room smelled of urine generally not clean or comfortable 2nd time wiped down surfaces and tried to settle in to work. When ready for shower no water pressure and no hot water. Front desk nonchalant full of excuses not to help; no maintenance person on call to fix issue. Changed room. 3rd time. We move to another smaller no refund for smaller space Omg the thick dust on the counter by the tv was terrible, and a musty moldy smell. Tried to call front desk with in room phone, but it wasn’t connected to anything. This [so far] is the worst room(s) hotel ever we have experienced and we travel. We would not recommend this hotel to anyone. Management/owners look into this issue. The location is on point thus, the hotel should be terrific. Instead, you’re taking advantage of customers and have no issue with such terrible, terrible deceit. Stay and see for yourself.
3 nachten verbleven in januari 2024
Reactie van Director of Sales op 17 jan 2024
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection and for taking the time to provide feedback about your experience at The Capitol Hotel, Ascend Hotel Collection.We are so sorry to hear about the multiple issues you experienced during your stay and understand how frustrating all of this could be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.We have notified our management team and someone will be in touch.

10/10 – Uitstekend

Swapnil

2 nachten verbleven in januari 2024
Reactie van Marketing Manager op 13 feb 2024
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection for your stay. We are thrilled to hear that you had such a positive experience with us and awarded us with a perfect rating. Our team takes great pride in providing excellent service and creating a comfortable environment for our guests. It was a pleasure to have you as our guest, and we look forward to welcoming you back on your next visit to our city. Safe travels!

6/10 – Redelijk

Margaret

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk receptionist had an attitude. It smelled like cigarettes/weed on our floor. The bed was hard as a rock and if you drive a larger vehicle have fun fitting into the garage- and they charge for parking.
2 nachten verbleven in januari 2024
Reactie van Director of Sales op 17 jan 2024
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection and for taking the time to provide feedback about your experience at The Capitol Hotel, Ascend Hotel Collection.I would like to start by apologizing to you for not meeting your expectations. We are sorry to hear that your experience with the front desk staff was unsatisfactory and that there was a smell. We understand how frustrating that can be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.

2/10 – Ontzettend slecht

Nancy

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Dated and poorly kept hotel. Only one functioning elevator which led to long waits. Very limited dining in the area.
3 nachten verbleven in januari 2024
Reactie van Director of Sales op 17 jan 2024
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection and for taking the time to provide feedback about your experience at The Capitol Hotel, Ascend Hotel Collection.We are sorry to hear about the inconvenience of only having one working elevator and understand how frustrating that could be. We strive to make each stay as pleasant and comfortable as possible, and we apologize for not having everything up to the standard that we attempt to keep.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.

10/10 – Uitstekend

PHILLIP

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing front desk help and security guard. Very warm underground parking. Great transportation options from train station, city bus stops, charter bus station, highway on and off ramps, electric scooter stations, quick walking destinations, cab service next door. Oh and cheap parking in the area
3 nachten verbleven in januari 2024
Reactie van Director of Sales op 17 jan 2024
Thank you for taking the time to tell us about your experience at The Capitol Hotel, Ascend Hotel Collection.We are so happy to see you enjoyed your time with us so much - we love a perfect score!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing The Capitol Hotel, Ascend Hotel Collection.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024
Reactie van Marketing Manager op 13 feb 2024
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection for your recent stay and for taking the time to share your feedback. We appreciate your rating of 8 out of 10, which indicates that your overall experience was positive. We hope to have the pleasure of welcoming you back again in the future for another enjoyable stay.

8/10 – Goed

Elizabeth

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed my stay here, but I found the only inconvenience was having to pay $15 a day for parking. It’s in a very convenient location in downtown Hartford, right across the street from the train station. It is a very clean property, and the staff went above and beyond during my entire experience with them. I interacted with the general manager on several locations due to my bank, not releasing my incidental fee. This had nothing to do with the Capitol Hotel itself, but with my bank solely. The general manager went above and beyond to ensure that everything that I needed was provided and was very helpful in that process. They have a very nice breakfast in the morning, and the beds were comfortable. We had an excellent view of the Capitol from our room, and all around it was a great experience. P. S. If you are looking to go out for a drink, the best place in Hartford is Little River Restorative on Capitol Ave less than 5 min from the hotel. The staff and the atmosphere is top-notch and the bartender are great! Highly recommend
2 nachten verbleven in januari 2024
Reactie van Director of Sales op 31 jan 2024
Thank you for taking the time to tell us about your experience at The Capitol Hotel, Ascend Hartford Collection.We are so happy to know that you found our property's location to be convenient and that you had great interactions with our staff. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing The Capitol Hotel, Ascend Hartford Collection.

4/10 – Matig

Chad

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was not clean. Remote was filthy and had something sticky on it. Shower head was falling off. Area didn’t feel safe for my son and I who needed to check out at 3:30am to catch an early flight. It felt run down and the floor we were on wreaked of marijuana.
1 nacht verbleven in januari 2024
Reactie van Director of Sales op 12 jan 2024
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection and for taking the time to provide feedback about your experience at The Capitol Hotel, Ascend Hotel Collection.I would like to start by apologizing to you for not meeting your expectations. We are sorry to hear that you experienced inconvenience with your room and understand how frustrating that can be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.

4/10 – Matig

Edward

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
There was no huge blanket on the beds. The shower curtain was awful and parking was not good I shouldn’t have to pay premo dollars to park in a lot which is clearly next to the hotel
1 nacht verbleven in januari 2024
Reactie van Director of Sales op 12 jan 2024
Thank you for choosing The Capitol Hotel, Ascend Hotel Collection and for taking the time to provide feedback about your experience at The Capitol Hotel, Ascend Hotel Collection.I would like to start by apologizing to you for not meeting your expectations. We are sorry to hear that you experienced inconvenience with your room and for the parking situation. We understand how frustrating that can be. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.

2/10 – Ontzettend slecht

Luis

1 nacht verbleven in januari 2024
Reactie van Marketing Manager op 13 feb 2024
Thank you for taking the time to provide us with your feedback. We apologize if your experience at The Capitol Hotel, Ascend Hotel Collection did not meet your expectations. We take guest feedback seriously and constantly strive to improve our services. If there are specific concerns you would like to share with us, please feel free to email us directly at [hotel email address]. We appreciate your patronage and hope to have the opportunity to better serve you in the future.

2/10 – Ontzettend slecht

Dawn

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I never made it to the hotel as I heard horrible things from my sister who arrived before me. We went for our daughter’s volleyball tournament. Didn’t feel safe , not a nice area .
1 nacht verbleven in januari 2024
Reactie van Marketing Manager op 13 feb 2024
We are truly disappointed to learn about your concerns regarding The Capitol Hotel. We understand the importance of feeling safe and comfortable during your stay, and we apologize if the area did not meet your expectations. Our priority is to provide a pleasant and secure environment for all our guests, and we take feedback like yours seriously. We appreciate your honesty and hope that you will consider giving us another opportunity to better serve you in the future.

6/10 – Redelijk

Angel

1 nacht verbleven in december 2023
Reactie van Marketing Manager op 13 feb 2024
Thank you for taking the time to share your review of The Capitol Hotel, Ascend Hotel Collection. We appreciate your feedback and are glad to know that you chose to stay with us. We value all guest experiences as they help us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

10/10 – Uitstekend

Jesus

Positief: Voorzieningen
Was good thanks
2 nachten verbleven in januari 2024
Reactie van Director of Sales op 12 jan 2024
Thank you for taking the time to tell us about your experience at The Capitol Hotel, Ascend Hotel Collection.We are so happy to see you enjoyed your time with us.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing The Capitol Hotel, Ascend Hotel Collection.

6/10 – Redelijk

Michael

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
When I checked into my room, the trash wasn’t taking out, making me wonder if there was housekeeping down before arrival that night.
4 nachten verbleven in december 2023
Reactie van Director of Sales op 24 jan 2024
Thank you for choosing The Capitol Hotel and for taking the time to provide feedback about your experience at The Capitol Hotel.I would like to begin by apologizing for the housekeeping issues and we understand how frustrating that can be.We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments and please feel free to reach out to the hotel directly should you need any additional assistance.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Favorite northem CT hotel!
Favorite place to stay in northern CT - be sure to get the room with the view. Most shops around the downtown area close early evening but restaurants, pubs, and theaters are open.
1 nacht verbleven in januari 2024
Reactie van Director of Sales op 12 jan 2024
Thank you for taking the time to tell us about your experience at The Capitol Hotel, Ascend Hotel Collection.We are so happy to see you enjoyed your time with us so much - we love perfect 10s! Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing The Capitol Hotel, Ascend Hotel Collection.

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Director of Sales op 6 jan 2024
Thank you so much for taking your time to leave your feedback about your recent stay at the Capitol Hotel in Hartford. We're delighted to see that you overall enjoyed your stay! We look forward to having the opportunity to host you again the next time you are in town.

8/10 – Goed

Jungo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Director of Sales op 6 jan 2024
Thank you so much for taking your time to leave your feedback about your recent stay at the Capitol Hotel in Hartford. We're delighted to see that you overall enjoyed your stay! We look forward to having the opportunity to host you again the next time you are in town.

10/10 – Uitstekend

Kathleen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Director of Sales op 6 jan 2024
Thank you so much for taking your time to leave your feedback about your recent stay at the Capitol Hotel in Hartford. We're delighted to see that you overall enjoyed your stay! We look forward to having the opportunity to host you again the next time you are in town.