Geachte mevrouw Bianca, Dank u voor de tijd neemt om uw commentaar op Hotels.com schrijven. Let op: we beginnen met ruimte verbouwingen mei 2016, maar de tapijten zullen worden vervangen binnen de volgend jaar. We zijn in het proces van het installeren van een nieuwe Wi-Fi systeem dat een snelle en veilige verbinding op alle gebieden van The Windsor Hotel inclusief de kamers bieden. Ik hoop dat je genoten hebt van uw ervaring in Hermanus en om u terug te verwelkomen binnenkort. Vriendelijke groeten, Madelein Marias

Geachte heer en mevrouw Leo, Dank u voor de tijd neemt om uw feedback op Hotels.com schrijven. Onze kamers zijn gebouwd om twee volwassenen en een kind comfortabel, mijn excuses voor het ongemak tegemoet en we hebben onze instellingen op Hotels.com gewijzigd om alleen te kunnen dienovereenkomstig te boeken. Let op: wij zijn bezig met een aantal projecten zoals de installatie van een snelle en veilige Wi-Fi-systeem, dat zal worden afgerond binnen de komende zes weken, zullen we de passage tapijten en meer vervangen. In mei 2016 zullen we beginnen met ruimte renovaties, ter vervanging van het meubilair en baden met standalone douches. Dank u voor uw vriendelijke opmerkingen met betrekking tot onze medewerkers, zullen we de boodschap doorgeven aan hen. We zijn triest om te zien je voelde de ervaring was 1 ster, we hadden liever dat u ons op de hoogte dat je ongelukkig met de accommodatie als we je zou hebben terugbetaald en je geholpen om alternatieve accommodatie te vinden. We willen alle bezoekers van Hermanus naar een plezierige ervaring hebben als Hermanus heeft zoveel te bieden. Vriendelijke groeten, Madelein Marais

Good morning KThank you for your review.I personally approve or decline all cancellation requests, and I can guarantee you that no letter from your doctor was received by the Hotel. Had this been the case, we would have granted this, but the only request we received was through this booking platform which stated 'Surgery'. Since Covid, we have had to implement two different rate types for our bookings - refundable (where the rates are slightly higher but you can cancel at any time) and non-refundable (where the rates are lower but bookings cannot be canceled). You booked on the non-refundable rates, so I am sure you can understand why, given the above very limited reason for cancellation, we did not approve this.I am sorry your friends didnt enjoy the Hotel - we are fortunate to be a very well located Hotel with fantastic staff who provide great service, and this is testament in our other reviews. My suggestion to guests is always to book direct with Hotels, because as soon as you cut out the middle man like these booking sites, you get personal attention, and I am sure we then would have received your doctors letter directly from you.I wish you luck and all the best with recovery from your surgery.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon JocelyneThank you so much for your review.We are delighted to hear you enjoyed your stay with us, and that you found the hotel to be so well located and clean.We are also delighted to hear that you wished you could have stayed longer.We hope to welcome you back again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon DenisThank you so much for your review.We are delighted to hear you enjoyed your stay with us, and that you found the staff to be so wonderful and the views so good.We hope to welcome you back again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon TysonThank you for your review.We are delighted to hear you had such a good stay with us and that you found our staff to be so friendly and helpful.We hope to welcome you back soon again.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon DhevandrenThank you for your lovely review.We are delighted to hear you had such a wonderful experience with us, and that you found the hotel to be so well located.We hope to welcome you back again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good morning ElenaThank you for your lovely review - we are so delighted to hear you had a great stay with us, and that you enjoyed the views and breakfast so much.We hope to welcome you back to the Hotel again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good morning JacquesThank you so much for your rating received.We are delighted to hear you enjoyed your stay with us, and we hope to welcome you back to the Hotel again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good morning MattheusThank you so much for your rating received. We are delighted that you enjoyed your stay with us.We hope to welcome you back again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good morning StephenThank you for your review.We are glad to hear you enjoyed your stay.We hope to welcome you back to us again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon BridgitteThank you so much for your review and for letting us know how your stay was.We are so glad you enjoyed the breakfast on offer as well as the location.We are also delighted to hear you enjoyed the renovations we have done.We look forward to welcoming you back to the hotel again soon for another lovely stay.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon AndrewWe are sorry that you had this experience.Our whole hotel is non smoking but sometimes guests do not adhere to this. We would have been happy to move you to an alternative room.We do not have a restaurant in the Hotel - there are over 40 restarants within a 500m radius of the hotel, and we simply cannot compete with their offering. We also find that most guests stay with us due to our location and the proximity to town, allowing them to easily explore the area.We hope you have had a safe trip onwards.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon LaurenThank you for your rating received.We are delghted that you enjoyed your stay with us.We hope to welcome you back soon.Kind regards,MadeleineOn Behalf of the WIndsor Team

Good afternoon JThank you so much for your rating received.We are delighted you enjoyed your stay with us.We hope to welcome you back again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good morning WilliamThank you for your rating received.We are delighted you enjoyed your stay with us.We hope to welcome you back soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good morning David PierreThank you for your rating received.We are delighted you enjoyed your stay with us, and we hope to welcome you back again soon for another great stay and more memories.Kind regards,MadeleineOn Behalf of the Windsor Team

Good morning SteenThank you for your review.We are delighted you enjoyed your stay with us, and we hope to welcome you back soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon LoreneThank you for your review. We are delighted to hear you enjoyed your stay with us.We hope you have a safe trip onwards, and we can welcome you back soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good morning CarloThank you for your review.We are glad you enjoyed your stay and found the view and location of the hotel to be so good.As discussed during your stay, the Tourism Grading Council does not require a three star hotel to provide bottled water. It is however available for purchase from our bar.We are sorry you did not enjoy the coffee on offer.We hope to welcome you back again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon MuhammadThank you for your review. We are glad to hear you enjoyed your stay. I am sorry you found our breakfast team to not be professional, we have addressed this with them.We hope to welcome you back again soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon ThomasThank you for your review.We are glad to hear you enjoyed your stay with us.We hope to welcome you back soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon JoanThank you for your rating received.We are glad you enjoyed your stay with us.We hope to welcome you back soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good afternoon LaurieThank you for your rating received.We are glad you enjoyed your stay with us.We hope to welcome you back soon.Kind regards,MadeleineOn Behalf of the Windsor Team

Good morning JuanThank you for your review.We are glad you enjoyed your stay with us.We hope to welcome you back soon.Kind regards,Madeleine

Good morning AnonymousThank you for your review and for letting us know how your stay was.We hope you have enjoyed your trip onwards, and we look forward to welcoming you back soon.kind regards,Madeleine

Good afternoon Elizabeth Thank you for your review and for letting us know how your stay was. We are delighted to hear you had a good stay with us. We hope to welcome you back soon. Kind regards, Madeleine On Behalf of the Windsor Team

Good afternoon Natalie Thank you for your review and for letting us know how your stay was. We are delighted that you enjoyed your stay with us. We hope to welcome you back soon. Kind regards, Madeleine On Behalf of the Windsor Team

Good afternoon Domingo Thank you for your review and for letting us know how your stay was. We are delighted to hear you had a good stay with us, and that you found the view to be so good. We hope to welcome you back again soon. Kind regards, Madeleine On Behalf of the Windsor Team

Good afternoon David Thank you for your review and for letting us know how your stay was. We are delighted to hear you enjoyed your time with us, and we hope to welcome you back soon. Kind regards Madeleine On Behalf of The Windsor Team

Good morning Richard Thank you for your review. We are delighted you had a good stay with us. We hope to welcome you back soon. Kind regards, Madeleine

Good morning Russell Thank you for your rating received. We are delighted to hear you enjoyed your stay with us. We hope to welcome you back soon. Kind regards, Madeleine On Behalf of the Windsor Team

Good morning James Thank you for your review. We are glad to hear you enjoyed your stay and found the hotel to be well located. We are also delighted that you enjoyed the pictures in the hotel. We hope to welcome you back soon. Kind regards, Madeleine On Behalf of the Windsor Team

Good morning Junovan Thank you for your review. We are delighted that we were able to give you an upgrade. Thank you for being so kind in accepting it. We hope to welcome you back soon. Kind regards, Madeleine

Thank you for your review. We are glad you enjoyed your stay. Travel safely, and we hope to see you again soon. Kind regards, Madeleine On Behalf of the Windsor Team

Thank you for your review. We are sorry we didnt meet your standards. Kind regards, Madeleine

Thank you for your review. We are sorry we didnt meet your standards. Kind regards, Madeleine

Good afternoon Hilmi We are sorry you didnt enjoy your stay. We trust you had a safe journey onwards. Kind regards. Madeleine On Behalf of the Windsor Team

Good afternoon Tara Thank you for your review. We are delighted to hear you enjoyed your stay with us and found it to be so good. We hope to welcome you back soon. Kind regards, Madeleine On Behalf of the Windsor Team

Good afternoon David Thank you for your review. On Consumption rules under Lockdown Level 3 dictate that we need to stop serving alcohol at 8pm, so that the on consumption premises can close by 9pm and staff are home by 10pm. Our Staff were following the rules by stopping the sale of liquor from 8pm onwards. Unfortunately we are not able to bend the rules, as the fallout from that can be quite severe and includes large fines and possible closure. Now that curfew is later by an hour, we are able to sell alcohol till 9pm. Thank you! Kind regards, Madeleine

Good afternoon Andre Thank you for your review and the lovely photos. We are delighted to hear you enjoyed your stay with us and that you found the hotel to be so good. We hope to welcome you back to the Hotel again soon. Kind regards, Madeleine On Behalf of the Windsor Team

Good morning Denzil Thank you for your rating. We are delighted that you enjoyed your stay with us. We hope to welcome you back soon. Kind regards, Madeleine

Good morning Thank you for your review. We are glad to hear you enjoyed your stay with us. We hope to welcome you back soon! Kind regards, Madeleine