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Beoordelingen van Spark By Hilton Hilton Head Island

3 out of 5
Spark By Hilton Hilton Head Island
11 Lemoyne Avenue, Hilton Head Island, SC

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 313 van 913 beoordelingen" "
Gastenscore: 8 - Goed. 312 van 913 beoordelingen" "
Gastenscore: 6 - Redelijk. 162 van 913 beoordelingen" "
Gastenscore: 4 - Matig. 70 van 913 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 56 van 913 beoordelingen" "

8,4/10

Netheid

8,2/10

Personeel en service

7,0/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Cornelis

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer

8/10 – Goed

Edward

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Eric

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not expensive. Very clean. Not fancy. Nice pool.
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

William

Negatief: Netheid
1 nacht verbleven in april 2024

4/10 – Matig

Phil

Reisde met partner
The people at the property were very kind. There was no outside markings to show where the property was so it was somewhere difficult to find without GPS. The only difficulty was there was no hot water the whole time we were there so we were unable to shower. That is a real downer. I thought a refund was due, but didn’t ask for one.
1 nacht verbleven in april 2024

4/10 – Matig

Julie, Hollywood

Reisde met een groep
Positief: Netheid, personeel en service
Negatief: Voorzieningen
No hot water for 24 hrs. Staff was nice (especially Angela). Property is oddly situated and could use more/better amenities
2 nachten verbleven in april 2024

10/10 – Uitstekend

Emma

1 nacht verbleven in april 2024

6/10 – Redelijk

Marilinda

Positief: Personeel en service
The room smells & there is no view.
1 nacht verbleven in april 2024

8/10 – Goed

Dennis

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice location
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Mika

Reisde met familie
Negatief: Personeel en service, voorzieningen
Their card reader was down when we checked in. The customer service person at the front desk stated he would call when the system was back up. No biggie, I had already prepaid for the room online. Wait till 11pm at night when he began banging violently on the glass window at our room. He banged the door so hard it scared my 71 year old mother who was staying with us. Woke us up for a 10.00 parking charge that had to be paid immediately. Excuse me..... but I think it would have been just fine to wait until morning. He called the room phone and my spouse and I walked to the office to pay AGAIN in the middle of the night! I exclaimed how upset I was at his behavior and that none of us could fall back asleep. In which he started shouting at us that we were "Not respecting him" I stated that he was wrong for ruining our night and that that his behavior was unnecessary. I can not believe you have such a reckless person on your staff!!!! You can also hear all of your neighbors any one walking up the stairs, this place sounds like a bowling alley.
1 nacht verbleven in maart 2024
Reactie van Chad M. op 21 mrt 2024
I will investigate this matter immediately and will handle accordingly. Thank you for bringing this to my attention

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice property very clean staff was great didn't like location but I will stay again
2 nachten verbleven in maart 2024
Reactie van Chad M. op 21 mrt 2024
Thank you for your feedback. We are glad you enjoyed your stay with us

6/10 – Redelijk

stacy

Reisde met familie
Negatief: Personeel en service
Most of the staff just kind of did their own thing. Constantly sitting talking on their phones some of them were quite rude. I was surprised considering this was a Hilton property. The rooms were clean. Location was good to.
7 nachten verbleven in maart 2024
Reactie van Chad M. op 21 mrt 2024
Thank you for your feedback. I will look into the agents being on their phone as that is not allowed.

2/10 – Ontzettend slecht

Lee

Negatief: Netheid, staat van de accommodatie en faciliteiten
Manager was very rude when checking in. Need customer service training. Facilities need cleaning. Not enough lighting at night - not safe.
1 nacht verbleven in maart 2024
Reactie van Chad M op 21 mrt 2024
Thank you for bringing this to my attention. On the day of your check in I was out. Please contact the hotel so I can investigate.

10/10 – Uitstekend

Kim

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in was perfect couldn’t ask any better ! Fast efficient and friendly! Awesome
1 nacht verbleven in maart 2024
Reactie van Chad M op 21 mrt 2024
Thank you! We are glad you enjoyed your stay!

4/10 – Matig

Doug

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
No name on building. Needs to have a lot more work done to it. Breakfast consisted of bagels and muffins. Door on room had no bottom seal, put towel on floor to keep bugs out.
3 nachten verbleven in februari 2024
Reactie van Chad M. op 21 mrt 2024
Thank you for your feedback. We have recently installed the door sweeps on the doors. Unfortunately, we are awaiting approval from the town of Hilton Head to install the sign. The city has very strict guidelines on the appearance of the buildings on Hilton Head. Thank you for your feedback

2/10 – Ontzettend slecht

Charles

1 nacht verbleven in februari 2024
Reactie van Chad M. op 21 mrt 2024
We apologize for the inconvenience you had during your stay. Please contact us so we can learn more. Thank you

2/10 – Ontzettend slecht

Will

Reisde met een groep, Zakenreiziger, Reisde met huisdieren, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awful
1 nacht verbleven in januari 2024
Reactie van Chad M. op 21 mrt 2024
I'm sorry to hear your stay was not enjoyable. Please contact the hotel so that we can learn more. Thank you

2/10 – Ontzettend slecht

Norm

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Edward

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful stay at Sparks
1 nacht verbleven in januari 2024

6/10 – Redelijk

Elizabeth

Reisde met partner
Positief: Personeel en service, voorzieningen
It took about 20 minutes to check-in because there was just 1 person at the desk, the comforter smelled like body odor, the remote did not consistently work, the property was under renovation and there was sawing right outside of our room at 8am.
2 nachten verbleven in december 2023

6/10 – Redelijk

Liazel

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
3 nachten verbleven in december 2023

4/10 – Matig

Pam

Reisde met familie
Negatief: Voorzieningen
The room had no microwave, coffee maker, or ice container in it. We were told that Best Western allowed them but was not available with Hilton. The staff was friendly.
1 nacht verbleven in december 2023

6/10 – Redelijk

What's Next

Reisde met huisdieren, Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
I did not like the smoking outside and renovation drilling in the morning woke me up.
2 nachten verbleven in november 2023

2/10 – Ontzettend slecht

Maria

Negatief: Staat van de accommodatie en faciliteiten
6 nachten verbleven in oktober 2023
Reactie van Nicole op 3 nov 2023
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 – Redelijk

Jill

Reisde met familie
Positief: Netheid, personeel en service
Location was nice! Close to everything
6 nachten verbleven in oktober 2023

8/10 – Goed

Cecil

Positief: Netheid, personeel en service
7 nachten verbleven in oktober 2023

2/10 – Ontzettend slecht

Amanda

3 nachten verbleven in oktober 2023
Reactie van Chad M op 10 nov 2023
We apologize that you had a negative experience. Please contact the hotel so we may learn more. Thank you

8/10 – Goed

Dennis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a short walk to the beach and lots of dining choices within a 5 to 10 minute ride. It was clean and the breakfast was good.
2 nachten verbleven in oktober 2023

4/10 – Matig

Dorothy

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Disappointing!
We originally booked a two night stay and had to check out after one night. I asked for a refund for the one night we did not stay. I spoke with the property as well as Hotel.com. No refund was given. Additionally, the room we stayed in had a stale basement smell.
2 nachten verbleven in oktober 2023

8/10 – Goed

Becky

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
4 nachten verbleven in oktober 2023

10/10 – Uitstekend

Theresa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was Great Will stay at this location 😀
1 nacht verbleven in oktober 2023

8/10 – Goed

Sean T

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet and calm.
3 nachten verbleven in oktober 2023

8/10 – Goed

Urs

1 nacht verbleven in september 2023

10/10 – Uitstekend

Santana

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023

4/10 – Matig

Mark

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in september 2023
Reactie van Chad M. op 26 sep 2023
We apologize that you did not enjoy your stay. Please contact the hotel to tell us more about your experience

10/10 – Uitstekend

Ramon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023

8/10 – Goed

Joseph

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to the beach, shopping, groceries, dining. Bike/walking trails get you to all of the above. You can park your car when you get there and not drive it again until you leave. If you're happy with Caligny Beach, you're all set. If you want to visit the Sea Pines portion of Hilton Head, be advised you will need to purchase a gate pass. The room was clean. The staff was friendly and helpful. The free breakfasts were tasty and sufficient. No complaints.
4 nachten verbleven in september 2023

10/10 – Uitstekend

Madeline

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay for pretty good price!
We enjoyed our stay here! Nice that it included free breakfast! The pool was nice, no one ever seemed to be there which makes sense since only a 15 minute walk to the beach. The pool can be shady at times. The bed was so comfortable we loved it and the room was pretty good sized! Pet friendly is a bonus even though we didn’t stay with any. Love it!
3 nachten verbleven in september 2023

6/10 – Redelijk

Derryl

Reisde met partner
No housecleaning on Sunday
2 nachten verbleven in september 2023

10/10 – Uitstekend

Billy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Don't know why people complain
Had a great stay. Staff was wonderful. Angie was so fun and pleasant, at check in. Would definitely recommend! If I had to find a complaint. They close the pool to early! LOL
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Odane

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very nice and professional. Room was nice and comfortable
2 nachten verbleven in augustus 2023

8/10 – Goed

Marina

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thanks. It was very good.
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Rebekah

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Cole

1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Mike

Positief: Voorzieningen
Good location breakfast was good for a buffet. A little hard to find in the dark but that’s not their fault, no street lights on Hilton Head. I thought it was just fine.
1 nacht verbleven in augustus 2023

8/10 – Goed

Trudy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
staff was very pleasant!
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Stephanie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was super close to the neighborhood beach access, clean, plenty of parking, cold a/c and free breakfast was a plus! The old tennis courts around the building are an eye sore but not visible from the street. Perfect for less than a 7 night stay during high season.
2 nachten verbleven in augustus 2023

6/10 – Redelijk

Jeanine, Broomall

Reisde met familie
Positief: Personeel en service
Ok, keeping in mind it’s a Best Western, even still, I was a bit disappointed. Checked in late after a torturous travel day. Staff was accommodating and friendly. Check-in was rather quick and easy. Parking is $10 (not sure if it’s a flat rate or a nightly rate. We only stayed one night). Access to our room was from outside, so we had to walk through the building and around the back to gain entry. There’s no other way to put it, but our room was just weird. It definitely used to be a storage unit of sorts, and did not feel at all like a typical room. It was a suite, so the size was nice, and it was open. It just smelled incredibly musty, like unbearably musty, and was so humid, so we weren’t really comfortable. I couldn’t wait to get out. Beach is nearby, so that was convenient, and they let you stay parked at the hotel past checkout.
1 nacht verbleven in augustus 2023