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Beoordelingen van Hampton Inn and Suites Hobbs

2.5 out of 5
Hampton Inn and Suites Hobbs
5420 Lovington Highway, Hobbs, NM

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 133 van 263 beoordelingen" "
Gastenscore: 8 - Goed. 73 van 263 beoordelingen" "
Gastenscore: 6 - Redelijk. 29 van 263 beoordelingen" "
Gastenscore: 4 - Matig. 16 van 263 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 263 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

7,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Steve

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

4/10 – Matig

Charlene

Reisde met huisdieren, Reisde met partner
We reserve the room with pet friendly in mind. Nothing was on the Expedia website about a non refundable $75 pet deposit. Shocked when we checked in.
1 nacht verbleven in mei 2024
Reactie van Annette op 6 mei 2024
Thank you for taking the time to let us know about your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are sorry your experience did not match your expectations. Please note that all fee information is located on Expedia's website. If you scroll down the page, you will find the pet fee information under the hotel's policies. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Hampton Inn & Suites Hobbs

10/10 – Uitstekend

Sandra, Balmorhea

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We were very comfortable
2 nachten verbleven in april 2024
Reactie van Annette op 6 mei 2024
We are delighted to have been your chosen hotel during your recent stay in Hobbs. It was truly a pleasure to serve you.We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for staying at the Hampton Inn & Suites Hobbs and we hope you choose to create more memories with us whenever your travels bring you back to Hobbs.

10/10 – Uitstekend

Julie Zarges

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice, clean, good service and breakfast
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Manuel

2 nachten verbleven in maart 2024

10/10 – Uitstekend

Manuel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s nice hotel but not on 2nd floor. We stayed on 3rd floor our first stay and was great. This stay on 2nd floor there’s too much noise. You can hear every footstep upstairs. All night
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Valeria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Landscaping
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Manuel

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice quiet property spacious rooms and nice staff
2 nachten verbleven in januari 2024

8/10 – Goed

Benny

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Week long stay okay. Laundry: send out or wash your own (1 washer and 1 dryer in property)
5 nachten verbleven in januari 2024

6/10 – Redelijk

Paul

Zakenreiziger
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Lack of hot water breadkfast was poor i mean no coffee one morning ope dresser knob fell off i stay at hamptons all the time this was up to their standards
4 nachten verbleven in januari 2024

4/10 – Matig

Mindy

Reisde met partner
Positief: Voorzieningen
Negatief: Netheid, personeel en service

10/10 – Uitstekend

Yarik

1 nacht verbleven in december 2023

8/10 – Goed

Jason

Positief: Netheid, personeel en service
2 nachten verbleven in december 2023

10/10 – Uitstekend

Ruben

1 nacht verbleven in december 2023

8/10 – Goed

Guadalupe

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

10/10 – Uitstekend

Rosa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

10/10 – Uitstekend

Scott

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

4/10 – Matig

PHILIP

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My beef my be with Expedia = I did NOT receice My One Key credit of 20.81, I was NOT told by the website that the pet deposit of $50 was non-refundable, AND, I did NOT get the room with 2 queen beds as requested. The staff was not very concerned nor helpful.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Donna

1 nacht verbleven in oktober 2023

8/10 – Goed

Brandon

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

8/10 – Goed

Eddie

1 nacht verbleven in september 2023

10/10 – Uitstekend

Claudia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place!
It was great! The room was very clean and the bed was very comfortable. The food was good as well. Love to stay there.
1 nacht verbleven in september 2023

6/10 – Redelijk

jeanie

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dirty Breakfast area
I was a little disappointed at the breakfast room. All of the tables were dirty and the attendant was chatting it up with the front desk employee. There were only 2 ppl eating at the time so she had time to clean tables.
1 nacht verbleven in september 2023

8/10 – Goed

Julie

Positief: Personeel en service
Great hotel
1 nacht verbleven in augustus 2023

8/10 – Goed

Jill

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2023

10/10 – Uitstekend

Carlos

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Valeria

Zakenreiziger, Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
Let’s start by saying that I only stay in HH properties when I travel. I never had an issue of bad experience until yesterday. We tried to check in earlier than 3 pm after being driving for 10 hours to get to HOBBS for my son college journey. The front desk staff “Brenda” welcomed us by saying that no rooms are available before 3pm as policy of checking in. We had checked in when possible earlier than that plenty times but seems she didn’t care. She said that policy is that! Ok… we went to another hotel got a room so my son could take a shower and refresh before going to college. Later we got that room at Hampton. Front desk lady was way better than the not compassionate one earlier. Today I am loading some things in my car at 9 am and went back to get my other things and to my surprise the housekeeper had empty the bed and removed towels! 9 am so I went to “Brenda” who told me Yesterday that no one checks out before 12 that my room was being clean! She said when housekeepers knock and you don’t respond they assume you checked out! This staff member is the one who rudely yesterday said the opposite! Absolutely unacceptable! How things work in this property?
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Glenda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was clean, it was quiet, convenient and very nicely decorated.
2 nachten verbleven in juli 2023

8/10 – Goed

Ana

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good
We arrived about an hour early and they did not allow us to check inn. We had to wait around. We have never had an issues with other hotels
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Frederick

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Laurie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Love the customer service and the cleanliness. The only complaint is there wasn’t a pool.
1 nacht verbleven in juli 2023

6/10 – Redelijk

Melissa

Positief: Netheid
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Carlos

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
O
1 nacht verbleven in juni 2023

4/10 – Matig

Lisa

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Who has a hotel like Hampton with NO POOL? I stayed there to let my grand babies swim to find out they no longer have a pool! When I checked in I was told once I leave on Wednesday the next morning to let the front desk know so the room can be cleaned! I did just that and was told it’s too late to get your room cleaned!! Different person at the front desk but seemed very put out that I asked for the room to be serviced! Upon returning hours later I stopped to see if the room had been cleaned for her to say I left them a message not sure if it was cleaned or not!!!! The room was cleaned when I arrived at the room! The next morning asked if I could get a late checkout and was told No you cannot!!! Your room is one of 40 that needs to be cleaned for that group arriving! I paid 159 per night for 2 nights and the lack of help and customer service is beyond me! I will from now on give my money to another hotel with a pool and that’s more professional!!! Truly could not believe how I was treated!!! Come on Hampton you have always been my go to knowing everything would be good !!! This visit was a total fail on your end !!!!
2 nachten verbleven in mei 2023

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
The hotel and room was clean and very comfortable, 9/10. Waited a 30 minutes to check in, due to no one being at front desk, 1/10. Line of roughly 4 guests. Breakfast was good but I have had better 8/10. Price:8/10. Overall: 8/10
1 nacht verbleven in mei 2023

8/10 – Goed

Claudia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A little delay.
Had to wait two hours for check-in due to other guests checking out late and the rooms not being ready. Once we got our room it was a comfortable stay.
1 nacht verbleven in mei 2023

2/10 – Ontzettend slecht

Tausha

1 nacht verbleven in mei 2023

10/10 – Uitstekend

Phil

2 nachten verbleven in april 2023
Reactie van Annette op 10 mei 2023
Thank you for taking the time to rate to your stay. We are glad you enjoyed your time with us and hope you had a safe trip home.

10/10 – Uitstekend

Jose

1 nacht verbleven in april 2023

10/10 – Uitstekend

Gabriela

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2023

6/10 – Redelijk

john

Reisde met partner
Yes no
Reactie van Annette Pratt op 6 jan 2023
Thank you for sharing your feedback. Providing the highest level of hospitality is always our number one priority and hearing we have fallen below that standard is something we will address immediately.

2/10 – Ontzettend slecht

Cordell

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My room was missing the hairdryer. I ask the front desk lady, she said someone took it and there was none available in the entire building. She didnt apologize for it.
2 nachten verbleven in december 2022
Reactie van Annette Pratt op 6 jan 2023
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Providing the highest level of hospitality is always our number one priority and hearing we have fallen below that standard is something we will address immediately.

10/10 – Uitstekend

david

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice clean place. Very friendly staff
2 nachten verbleven in december 2022

10/10 – Uitstekend

Claudia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
It was great! The staff was very friendly and the hotel was very clean.
1 nacht verbleven in december 2022

8/10 – Goed

Tonya

3 nachten verbleven in november 2022

10/10 – Uitstekend

Alondra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2022

10/10 – Uitstekend

Eric

1 nacht verbleven in november 2022

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good staff, nice accommodations, easy location. Will stay here again.
1 nacht verbleven in oktober 2022

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Hobbs Hampton Inn
Your hotel was very nice clean, comfortable and welcoming. Staff was professional, courteous and helpful. All amenities were excellent except for hotel exercise room. The exercise equipment (treadmill, elliptical machines) were broken did not work. I notified front desk staff.
2 nachten verbleven in oktober 2022

2/10 – Ontzettend slecht

Leticia

1 nacht verbleven in oktober 2022