Muchísimas gracias Alfredo y David, por amable comentario.Nuestro reconocimiento por su comportamiento ejemplar en nuestra Casa.Son ustedes personas maravillosas. Siempre los vamos a recordar con mucho cariño.

Gracias Naila.Ha sido un gran placer para Ivett y para mí.Nosotros felicices de haber recibido un huesped de tan buena vibra como tú.

Gracias Darren.

Thanks for your comment and for choosing Casa Oscar.See you.

Thanks Darren.

Hola Mario, muchísimas gracias por tus amables palabras.Mi esposa Ivett y yo nos sentimos verdaderamente complacidos con servirle.Las puertas de nuestra casa siempre abiertas para tí. Eres un Huésped ejemplar.

Gracias Mathieu.Fue un placer inmenso para mí y para Ivett, brindarle nuestra Casa y nuestro cariño.Tú y tu familia geniales también.Nuestras puertas siempre abiertas para ustedes.

Gracias Omar.También agradecido por su estancia.Excelentes Huéspedes.Las puertas de nuestra Casa Oscar siempre abiertas para ustedes.Saludos y Feliz 2024.

Muchas gracias Mario.Usted es y seguirá siendo un Huésped Distinguido en nuestra Casa.Gracias por elegir siempre Casa Oscar.Un placer servirle.

Hi Jay.I want to thanks your review about my house.However, I'm surprised and I'm wondering why did you give my house Oscar such a bad score: 2-10 (terrible), if everything you commented about it is excellent.I can understand your discomfort at the bad experience you had outside of our House, but it seems unfair that I have to bear that, unfairly affecting the prestige of our Casa Oscar.I ask you to please reflect on my just claim and rectify your comment, giving Casa Oscar the qualification that truly corresponds to it for the excellent conditions of the accommodation and the warm and careful service that my wife and I provide you, what motivated you to tell me: Oscar, "I'll be back with my family"Greetings

Muchas gracias Luis y esposa.Ustedes también son EXCELENTES.

Gracias! Ustedes también EXELENTES.SaludosOscar & Ivett

Hi Garret.Thanks for your beautiful comment.You gave us peace during your stay in our house.Hope to see you again as soon you can.Doors of Casa Oscar always open, better if you hold a guitar.Abrazo mío y de Ivett.

Hola Lisa y Thomas :)Gracias, son esas lindas palabras las que nos estimulan a dar cada día lo mejor de nosotros, para que nuestros huéspedes puedan sentirse como en casa.Tú y Thomas son personas alegres y divertidas. Recibirlos y atenderlos en nuestra Casa, fue una linda experiencia que quedará en nuestros recuerdos.Un abrazo.

Gracias por su reseña, todos los comentarios de nuestros huéspedes son siempre importantes para nosotros, pero en su caso lamentamos saber por su actual comentario, que su experiencia no haya sido la mejor.Esperamos pueda observar en nuestras otras reseñas, que su situación es la excepción y no podría estar más alejada de nuestros reconocidos estándares de calidad.Una vez más gracias por su breve y agradable estancia.

Thanks:)

Thanks Steve :)You was a great guest for us too.Hope you are enjoying Cuba with your daughter. You know our door always open four you.

Thanks Thanks! Me and Ivett have same feeling.You are amazing guests became friends for ever.You and Michael know our doors always open for you ever.We miss you too

Hi Thomas :)Thank you very much for your beautiful words.You and Therese are lovely people that we will never forgetThanks again for stay.All the best for you.

Hola Corinna :)Muchísimas gracias por tus significativos comentarios y tus lindas palabras hacia mí e Ivett.Como ya le dije usted sigue siendo un huésped especial en Casa Oscar.Siempre la recordamos con cariño.

Thank Judy and Vicente :)You have been wonderful guests.We are lucky to have hosted like you in our House.What more can we ask for?Fuerte Abrazo cubanoMío y de Ivett

Thanks Neil for your comment, you are a great guests!The door of our house always open to you.Hope to see you soon.

Muchas gracias Rafael Geraldo por su calificación. Es usted un huésped muy especial: 5 sobre 5. Nuestra Casa complacida con usted y sus puertas siempre abiertas.

Hi Jenna Thanks again for your beautiful words. It will help us and others further guests. Our door open for you always. Un abrazo

Gracias Pierre! Nuestra Casa Oscar muy afortunada de contar con un huesped execepcional como usted y su acompañante. Mi esposa y yo siempre dispuestos y comprometidos a brindar lo mejor de nosotros en la atención a los viajeros de Expedia Group. Saludos Oscar

Thank you so much Williams. Your words inspired us to keeping working in that way. Give the best to guests like. The door of Casa Oscar will be open to you. Hope to see you again. Oscar

Muchas gracias por su lindo comentario, nuestra Casa Oscar también ha sentido el placer de servir a huesped de su calidad humana. Nuestras puertas siempre abiertas para usted. Con afecto Oscar

Muchas gracias por su comentario. Casa Oscar es para usted. Será siempre un placer recibir a nuestros huéspedes y hacerlos sentir como en casa. Saludos

Estimados huéspedes Gracias por su valorado comentario y haber sentido lo que nuestra Casa Oscar y su reducido equipo de trabajo, trata diariamente con mucho amor, de darle a cuantos huéspedes llegan hasta acá. Saludos afectuosos. Oscar & Ivette

Muchas gracias por su valioso comentario. Nuestra Casa Oscar les agradece una vez más por habernos elegido para su estancia en nuestra querida ciudad de Holguín. Gracias por su amabilida y respeto. Saludos afectuosos. Oscar & Ivette

Dear Customer I have read your comment whereby you express your disagreement with the non-acceptance of refund from me. In this regard it is my duty to explain that our Establishment has accepted its "Cancellation Policy" accepted by you as a customer at the time of making the reservation, which states: "If the client does not show up he will have to pay the total price of the reservation". Also the conditions themselves provide "No Refund Policy" is provided. There is evidence that at no time did you make a Cancellation of Reservation request or notification of your status and impediment to travel. However, I fulfilled all the obligations imposed on me by your reservation. I consider that according to the rules established on the website, not accepting your request for refund, which I hope you can understand as a legitimate act on our part what I will abound with other elements of fact that I will review below. Note that your request for refund was made through an Orbits Executive, on January 31, 2020, that is, 2 days after the date of departure of your reservation, without having any other news from you before and during the period of stay of the reservation. Already by that date (January 31) I had made days before, the payment of the virtual card corresponding to your reservation as allowed by the Expedia group for being in order. I find it healthy to remember that as soon as I received your reservation I sent a message of thanks and request information about the way and time of your arrival at our House, in order to provide you with the best attention as we usually do with our Expedia guests. However, as I said before, it is now that we have direct news from you through your comment on the Expedia Group. I think it is convenient to point out that I have thought that you probably have not noticed something, and that is that if you do not contact me, and not notify me of your arrival impediment, I kept my responsibility and obligation to keep the room of your reservation closed, day by day , waiting for your arrival. If you had sent us a message, even if brief, about your unfortunate situation, you would have immediately released the room, unlocked the calendar and managed your occupation with other guests, as we have done on other occasions, without affecting you or my establishment , but unfortunately we didn't hear from you.We were day after day pending upon arrival and nothing. It is my desire also to reject very respectfully and with dignity their assertions, about the reasons that led us to not accept your request for refund, although we are really calm with that, because we know and know also the hundreds of guests who have passed through our house, which is not exactly the mentality you refer to, the raison of our service. We are a humble establishment of only two rooms, with economic and financial obligations to assume is what I try to express to you and I hope you can understand that if I had accepted the requested refund, then

Hola Arianna Muchísimas gracias por su comentario, para nosotros un inmenso placer recibirla a usted y a su familia. Los niños encantadores. Las puertas de Casa Oscar siempre abiertas para ustedes. Feliz 2020 Oscar & Ivette

Hi Rebbeca and Rod You have no idea how much we appreciate your comment. It was your first time in our house and already became in special guests. Thank you very much for your beautiful words for us and we want to say too " Doors of Casa Oscar " always open for you, your family and friends. With love Oscar & Ivette Holguín Cuba

Our family want to thanks your review, all that we gave you were with love. Our house try to give guests the best. Thanks Oscar & Ivette