Dear Yuko,Thank you for your review. We sincerely regret to learn of your disappointment with your recent experience. Your feedback will be shared with our team to ensure our information is more prominent moving forward. Additionally, the next time you stay with us, simply let us know at check-in that you would like to avoid certain areas of the hotel, and we will do our best to make that happen. It was a pleasure having you here, and we hope to welcome you back for a seamless visit worthy of a perfect rating.Shaun Ono,General Manager

Dear Vanessa,It is wonderful to know that you had an excellent experience with us! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Receiving recognition for our stunning views is always appreciated as well. Thank you for your perfect rating, and we hope to have the pleasure of your company again soon!Shaun Ono,General Manager

Mahalo for your feedback, Pamela!

Mahalo for the rating!

Dear Elaine,Thank you for providing this wonderful review of your stay at DoubleTree by Hilton Hotel Alana - Waikiki Beach. It is wonderful to know that our team was able to make your visit so memorable! They take pride in their service, and your kind words will delight them. We look forward to you staying with us again in the future.Shaun Ono,General Manager

Mahalo for taking time to rate your stay. We hope for the opportunity to serve you better in the future!

Dear Dawn,It was such a pleasure having you as our guest recently! We are delighted you thoroughly enjoyed your experience at DoubleTree by Hilton Hotel Alana - Waikiki Beach. Thank you for your perfect rating, and we look forward to your return.Shaun Ono,General Manager

Dear Mark,Your feedback is valuable as it helps us improve. Please accept our apologies for any confusion with your reservation and for any disappointment with how it was handled. This does not represent the level of accommodation we aim to provide, and we'll speak with our team about your comments. Should you be in the area again, we hope you'll consider coming back to see us.Shaun Ono,General Manager

Mahalo for the rating!

Mahalo for the rating!

Dear Mike,Thank you for staying with us and taking the time to leave us a review. We're glad our location worked well for your trip, and we look forward to seeing you again the next time you're in the area.Shaun Ono,General Manager

Dear Robert,It's wonderful to have earned your outstanding review of DoubleTree by Hilton Hotel Alana - Waikiki Beach! We're proud you enjoyed our clean, modern accommodations, proximity to the river, and kind, efficient assistance. Thank you for choosing to stay with us, and we hope you'll return.Shaun Ono,General Manager

Mahalo for the rating!

Dear Cynthia,Thank you for sharing your experience at DoubleTree by Hilton Hotel Alana - Waikiki Beach. We are thrilled you found your room well-kept and our beds and pillows incredibly comfortable. It's also great to hear that you enjoyed our cookies and found convenience in nearby attractions, such as the ice cream shop. It was a pleasure to have you stay with us, and we look forward to your next visit!Shaun Ono,General Manager

Dear Monica,Thank you for taking the time to share your insightful feedback. We encourage our guests to notify us of any issues they encounter so we may have the opportunity to find a resolution for them. We apologize that our accommodations did not meet all of your expectations and that there was a problem with the bathroom in your room. We will have our maintenance team look into this. It would be an honor to be given another chance to provide you with the stay you expected and deserve.Shaun Ono,General Manager

Dear Sue,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Thank you for the lovely review. Please come see us again soon at DoubleTree by Hilton Hotel Alana - Waikiki Beach!Shaun Ono,General Manager

Dear Timothy,Thank you for taking the time to leave a review. We are constantly working hard to provide a high-quality experience for all of our guests, so it is disappointing to hear that we didn't meet your expectations. We will discuss your concerns internally to ensure we meet our high hospitality and cleanliness standards. Your input is appreciated, and we thank you for letting us know where we fell short, as this will enable us to reflect and improve. Take care, and we hope you will give us another chance to change your perceptions down the line.Shaun Ono,General Manager

We're sorry to hear that you didn't have a good experience with us overall. The cleanliness of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. We'll be sure to have our housekeeping team look into your comments further and make improvements where necessary. Please consider coming back to visit us again soon. Shaun Ono,General Manager

Dear Dick,Thank you for taking a moment to leave a review. We sincerely regret to hear of your disappointment with your experience. Please accept our apologies for falling short of our goal of providing memorable hospitality. We'll be sure to discuss your feedback internally to ensure our high standards are being met. Additionally, we want you to know that our resort fee includes Wi-Fi, 10% off Hawaii Cafe, Trees Restaurant, and beach chair/ umbrella rental; two beach towels; movies; Kualoa Ranch 2 for one tour; Hawaii Toy Museum 2 for one entry; 20% off sail; 15% off Lappert's ice cream; and cultural activities. That said, it was a pleasure having you here, and we hope that you will give us another chance to change your perceptions down the line. Shaun Ono,General Manager

Dear Deborah,Thanks so much for your glowing review of DoubleTree by Hilton Hotel Alana - Waikiki Beach. We're delighted to hear you enjoyed your stay with us, and we'd love to welcome you back soon!Shaun Ono,General Manager

Dear Joe,Thank you for choosing DoubleTree by Hilton Hotel Alana - Waikiki Beach for your recent trip to beautiful Honolulu. We'll be sure to pass along your kind words to our staff.We hope you will visit again the next time you're in the area.Shaun Ono,General Manager

Thank you for trusting DoubleTree by Hilton Hotel Alana - Waikiki Beach with your recent lodging needs. We're delighted to hear we were able to deliver an enjoyable experience and that you appreciated the excellent hospitality our team provided; we will be sure to pass along your kind words to them all, especially to Scott! It's also great to know that you welcomed the efficiency of our Valet parking. We're grateful for your positive rating, and we hope to have the pleasure of your company the next time you're in the area.Shaun Ono,General Manager

Dear Geraldine, Thank you for sharing your feedback, and we appreciate your suggestions. Valuable insights like yours help us enhance our guest experience. We hope to welcome you again on your future travels for another great stay.Shaun Ono,General Manager

Mahalo for the rating!

Mahalo for the rating!

Mahalo for your feedback!

Dear Brandi-Lynn,While it's great that our valet crew's outstanding service impressed you, we are sorry that our front desk team's hospitality fell short of your expectations. Rest assured, we will speak with their team to ensure all our guests feel welcome. Thank you for your terrific rating, and we can't wait to host you again!Shaun Ono,General Manager

Mahalo for your rating! We are sorry to see we did not meet your expectations. Thank you for the feedback.

Mahalo for your rating! We're happy to see you enjoyed your stay.

Mahalo for the 4 stars!

Mahalo for your feedback!

Mahalo for the rating! We hope to serve you even better next time.

Mahalo for your honest feedback! We hope for the opportunity to exceed your expectations in value in your future travels.

Mahalo for your feedback!

Mahalo for the rating!

Mahalo for your feedback!

Dear Andrea,We appreciate that you took the time to share your experience; however, we do find it very concerning. Providing top-notch, spotless accommodations is always our goal, and you can rest assured that all of your feedback will be reviewed with our housekeeping team to ensure that we are meeting our own high standards. Thank you for reaching out, and we wish you safe and happy travels ahead.Shaun Ono,General Manager

Mahalo for the rating! We're happy to see you enjoyed your stay with us!

Dear Terrence, Thank you for taking the time to leave us a review. We appreciate you mentioning the high standards of cleanliness we adhere to. That said, please accept our apologies for any disappointment regarding how your concerns were handled. Rest assured, we will discuss your comments as they will help us make effective changes. We'd be very grateful for the opportunity to change your perceptions on a future stay. In the meantime, please reach out to us again so we can do our best to be of the utmost assistance.Shaun Ono,General Manager

From our amazing location to our clean accommodations, we're happy to know that everything was in order for your visit. Thank you so much for the kind words, and we hope to see you again soon. Shaun Ono,General Manager

Dear Marilyn, Thank you for your great review. At DoubleTree by Hilton Hotel Alana - Waikiki Beach, we work hard to offer high-quality service to every guest, and we will make sure to share your compliments with Henry and Roxanne to give them the recognition they deserve. It was a pleasure having you here, and we hope to welcome you back soon!Shaun Ono,General Manager

Thank you for offering feedback about your recent experience at our hotel. Your comments are important to us, and we'll use them as we continuously work to improve our facility. Given another opportunity, we hope we can host you again in beautiful Honolulu. Shaun Ono,General Manager