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Beoordelingen van Ilikai Hotel & Luxury Suites

3.5 out of 5
Ilikai Hotel & Luxury Suites
1777 Ala Moana Blvd, Honolulu, HI

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 490 van 1009 beoordelingen" "
Gastenscore: 8 - Goed. 305 van 1009 beoordelingen" "
Gastenscore: 6 - Redelijk. 128 van 1009 beoordelingen" "
Gastenscore: 4 - Matig. 57 van 1009 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 29 van 1009 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

8,0/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

mark

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
All
1 nacht verbleven in april 2024
Reactie van Guest Services op 2 mei 2024
Thank you Mark for taking the time in providing a great review. Please do come again.

8/10 – Goed

Daniel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Renovated rooms are nice and seemed very clean, balcony could use some cleaning though. Shower was small but otherwise the bathroom was nice. Kitchen was great to have and bed was comfy. Views are really nice from high up and location is great, plus the price compared to similar hotels is competitive. Would stay again.
14 nachten verbleven in april 2024
Reactie van Guest Services op 1 mei 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 – Uitstekend

Shirley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Guest Services op 1 mei 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 – Uitstekend

Dexter

2 nachten verbleven in april 2024
Reactie van Guest Services op 28 apr 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

8/10 – Goed

Melinda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Xx
2 nachten verbleven in april 2024
Reactie van Guest Services op 27 apr 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly &helpful staff. Great view. Close to ocean location
1 nacht verbleven in april 2024
Reactie van Guest Services op 27 apr 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 – Uitstekend

Jiwon

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love this hotel so much. Heated pool, exceptionally, the best. I will visit here againz
5 nachten verbleven in april 2024
Reactie van Guest Services op 27 apr 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

8/10 – Goed

Kang

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy to walk around
3 nachten verbleven in april 2024
Reactie van Guest Services op 27 apr 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 – Uitstekend

Harikrishna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Thanks
5 nachten verbleven in april 2024
Reactie van Guest Services op 27 apr 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 – Uitstekend

Jason

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My stay was very relaxing love the open floor plan with the large balcony/window view. Very clean rooms and updated with a nice kitchen.
5 nachten verbleven in april 2024
Reactie van Guest Services op 17 apr 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 – Uitstekend

Roderick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
11 nachten verbleven in maart 2024
Reactie van Guest Services op 17 apr 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 – Uitstekend

leo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
13 nachten verbleven in april 2024
Reactie van Guest Services op 16 apr 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 – Uitstekend

Thora

Reisde met een groep
Very good hotel to stay at. The staff is amazing, everyone is friendly and willing to do what they can to help. The room was very nice and the view amazing.
10 nachten verbleven in april 2024
Reactie van Guest Services op 14 apr 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

8/10 – Goed

aziz

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Good
7 nachten verbleven in maart 2024
Reactie van Guest Services op 6 apr 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

8/10 – Goed

Barry Lane De

7 nachten verbleven in maart 2024
Reactie van Guest Services op 27 apr 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 – Uitstekend

Casey

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very happy with the nice size room and hotel amenities.
3 nachten verbleven in maart 2024
Reactie van Guest Services op 1 apr 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 – Uitstekend

Debbie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My sister and I were very pleased with our room but, we were disappointed with the gym. We would have loved to have seen some free weights instead of just the “old” machines with weights.
7 nachten verbleven in maart 2024
Reactie van Guest Services op 1 apr 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

8/10 – Goed

Teresita

Reisde met een groep, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very clean hotel and loved our ocean view, it was wonderful! However, customer service can and should be improved. Upon arriving to the hotel for check in, staff aren’t very welcoming nor do they explain the areas or options nearly the hotel to newly arrived guests. As first time visitors and guests, I expected friendlier and much more courteous service. Some staff look annoyed by guests. Overall, the experience was good, would return to Hawaii again but considering another hotel with more options and better customer service.
4 nachten verbleven in maart 2024
Reactie van Guest Services op 31 mrt 2024
Thank you for staying with us here at the Ilikai Hotel. If given the opportunity, we'd like to ensure that your next stay with us is a pleasant one.

10/10 – Uitstekend

yoichi

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wi-Fiが時々切れてしまったが、気持ちよく過ごすことができました。
6 nachten verbleven in maart 2024
Reactie van Guest Services op 1 apr 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 – Uitstekend

Nguyen

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Guest Services op 30 mrt 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Completely incredible stay at the Ilikai!!!! Everything was amazing and awesome thank you for a great vacation stay!
7 nachten verbleven in maart 2024
Reactie van Guest Services op 28 mrt 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 – Uitstekend

Judy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property was such a nice peaceful place to stay compared to the crowds, congestion and noise of the Hilton next door. Our room was clean and comfortable and had an amazing sunset view, and the staff were all super friendly and helpful! Also a small reef was swimmable from the shore. We would absolutely stay here again!
7 nachten verbleven in maart 2024
Reactie van Guest Services op 25 mrt 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

6/10 – Redelijk

Rana

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Guest Services op 26 mrt 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 – Uitstekend

nag

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van Guest Services op 26 mrt 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

6/10 – Redelijk

Maggie Ruiz

We stayed for 5 days. The property is ok for the price. Unfortunately, 2 elevators were out the entire time we were there and people would try to force to get on any elevator that came. A few times the weight limit was over the limit so, thankfully, the elevator wouldn’t move so people had to get out. As for the room itself, there is no room service and that includes no garbage pick up. I kept food scraps in the fridge to avoid a big problem. The kitchen has all the utensils and pots you will need but not a single spice or cooking oil. The staff is friendly but they are very busy.
5 nachten verbleven in maart 2024
Reactie van guest service op 19 mrt 2024
Thank you, Maggie, for taking the time to provide us with a review. We are sorry that you went through this experience regarding the elevators. Though daily maid service was not provided, it seems unfortunate that you were not aware of calling the front desk to request of any replenishments or items to be picked up by housekeeping. We are hoping you may give us a chance to have a better stay, given the chance.

6/10 – Redelijk

Raymond

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
As someone who doesn't typically leave reviews, I felt compelled to share my experience at this hotel. During check-in, I encountered one staff member who was unfriendly, which was disappointing. Additionally, when I called the front desk, I was provided with false information about the bedding situation. I advise against choosing the queen sofa bed option, as it proved to be very uncomfortable. Furthermore, the long line-ups for the elevator were frustrating, and the partial ocean view was misleading, especially considering it was nonexistent from the lowest floor. Most shops in the building were closed, limiting convenience, and the laundry facilities were below standard, with dated machines that barely worked. The lack of daily housekeeping was also inconvenient. Overall, my first-time experience at this hotel was underwhelming, and I regret not choosing some nearby alternatives with more vibes.
4 nachten verbleven in maart 2024
Reactie van Guest Services op 17 mrt 2024
Thank you for staying with us here at the Ilikai Hotel. If given the opportunity, we'd like to ensure that your next stay with us is a pleasant one.

8/10 – Goed

RAVNEET

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel is nice. Rooms are spacious.
2 nachten verbleven in december 2023
Reactie van Guest Services op 13 mrt 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

8/10 – Goed

William

Positief: Netheid, personeel en service
9 nachten verbleven in maart 2024
Reactie van Guest Services op 17 mrt 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 – Uitstekend

Kevin

10 nachten verbleven in februari 2024
Reactie van Guest Services op 30 mrt 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 – Uitstekend

Christina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved it. Beautiful sunsets.
5 nachten verbleven in december 2023
Reactie van Guest Services op 10 mrt 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 – Uitstekend

Leigh

Reisde met familie en kleine kinderen
Wish the pool was bigger & had an outdoor pool bar at it.
8 nachten verbleven in februari 2024
Reactie van Guest Services op 10 mrt 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

6/10 – Redelijk

Tabitha

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Guest Services op 10 mrt 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

8/10 – Goed

Jeffrey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice choice on Waikiki. While not a walk directly onto the beach, it was just a short walk down a ramp and across a saltwater pond boardwalk to get to it. Hilton next door shoots off a fireworks display on Friday nights.
Reactie van Guest Services op 5 mrt 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

6/10 – Redelijk

Britney

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Guest Services op 6 mrt 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 – Uitstekend

SHOTA

3 nachten verbleven in februari 2024
Reactie van Guest Services op 22 mrt 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 – Uitstekend

Charlene Renee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in februari 2024
Reactie van Guest Services op 26 feb 2024
Thank you Charlene for taking the time in providing us with an excellent review. Please do come back again.

4/10 – Matig

Heather

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The property was older and at the time we were there the onsite restaurant was closed, pool heater was broken and the elevators stopped working. Overall not the best property condition.
11 nachten verbleven in januari 2024
Reactie van Guest services op 26 feb 2024
Thank you Heather for your review, and for stating your concerns which we hope either has been resolved and are still ongoing to be better to provide you a more pleasant experience on your next visit.

4/10 – Matig

Tam

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The elevator situation is no joke. During peak times going to your room can take a while. Also during peak times trying to leave your room can take a long time. Wait time ranges from 5 minutes to 30 minutes, if not more. They limit 7 people per elevator so if you are on a lower floor leaving your room can take some time. Overall the hotel is old and is in need of renovations. The rooms are big and the full size fridge is a plus. But the bathroom is small and there is a mildew smell coming from the shower curtains. There is also a lot of outside noise that makes it into the room. We had a room facing Ala Moana street, so all the car/traffic noise was heard in our room on the 23rd floor The hotel has lots of memories for the family but with the current state the hotel we can not justify returning until the issues get resolved
Reactie van Guest services op 26 feb 2024
Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconvenience caused to you, but hopefully we can expect a return trip.

6/10 – Redelijk

JIN HEE, Hong Kong

Reisde met familie
Positief: Personeel en service
Elevators caused troubles during the whole of my 8 nights stay. 2 or 3 elevators worked out of 5 and always long queue to get on. I have left the hotel and now feel safe.
10 nachten verbleven in februari 2024
Reactie van guest service op 26 feb 2024
Thank you for taking the time to provide us with your feedback. We are also hoping the elevators to be working properly soon. We hope you do come back.

8/10 – Goed

Katherine

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Elevators running off generators, waits for elevators long.
5 nachten verbleven in februari 2024
Reactie van Guest Services op 11 mrt 2024
Thank you for staying with us here at Ilikai Hotel. Please come again.

6/10 – Redelijk

Candice

7 nachten verbleven in februari 2024
Reactie van Guest Services op 26 feb 2024
Thank you for providing us with a review. Please come back.

4/10 – Matig

nancy

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No housekeeping. You had to get your own replacement towels at the front desk. Hotel elevators were out of order. Expensive for what it was. In need of renovations and cleaning. One of the restaurants was closed.
4 nachten verbleven in februari 2024
Reactie van Guest Services op 20 feb 2024
Thank you for staying with us here at the Ilikai Hotel. If given the opportunity, we'd like to ensure that your next stay with us is a pleasant one.

10/10 – Uitstekend

Tina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Enjoyed the property, restaurants, and the sunset views. Close to beach and walkable to the park and mall. We ate at PESCA for Diner and breakfast, it was very good. We had a great stay. The only issue is they did have trouble with their elevators during our stay, and they were working on the problem.
11 nachten verbleven in februari 2024
Reactie van Guest Services op 19 feb 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 – Uitstekend

Pascal

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good
6 nachten verbleven in februari 2024
Reactie van Guest Services op 18 feb 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

6/10 – Redelijk

Ryoichi

Negatief: Staat van de accommodatie en faciliteiten
we need wait elevators too long time.
2 nachten verbleven in februari 2024
Reactie van guest services op 12 feb 2024
Thank you for taking the time to provide us with your feedback. Please come again.

10/10 – Uitstekend

Junn Arman Mantupar

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
we been staying with them ever since we first visited Oahi. Such pleasant, welcoming front desk people. Smile and warm. Definitely recommend it here. close to Waikiki beach. Ala Moana shopping center.
Reactie van Guest Services op 11 feb 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

10/10 – Uitstekend

James

1 nacht verbleven in februari 2024
Reactie van Guest Services op 21 mrt 2024
Thank you James for taking the time to provide us with a review. Please do come again.

4/10 – Matig

aide

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
They had electricity problems. The elevator broke down twice. We had to walk up 24 levels to get to our room. When the elevator did work we almost got stuck in it because it stop for a while. The staff were nice just the whole electrical problem was not okay.
5 nachten verbleven in februari 2024
Reactie van Guest Services op 11 feb 2024
Thank you for staying with us here at the Ilikai Hotel. We're sorry that you've experience problems during your stay. If given the opportunity, we'd like to ensure that your next stay with us is a pleasant one.

8/10 – Goed

Fraser,

Reisde met partner
Liked the size of the rooms and balcony. Loved the location as it wasn’t loud at night. Could use more pool loungers for the space they have.
9 nachten verbleven in januari 2024
Reactie van Guest Services op 11 feb 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.

8/10 – Goed

HEILIN

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
this is second time with state on this places ,it's was good.
3 nachten verbleven in februari 2024
Reactie van Guest Services op 6 feb 2024
Thank you for staying with us here at the Ilikai Hotel. Please come again.