At first, I was giving this establishment 5 stars. However, after the experience that I have had with this hotel staff, I can NOT consciously consider this place again. Misplacing my car fob, having a faulty steamer that could have been deadly, housekeeping taking almost a hour and then having a valet yell and be rude. Yeah, this was a very bad first experience. Spoiled our Mother's Day weekend. Honestly, before the valet yelled at me, I was giving 4 stars. It dropped to 1, which actually should be a zero when this valet smirked after the management asked him to not speak anymore. The only good things to say.....front desk and valet management were polite and timely.