Luxe beddengoed, een bureau, een strijkplank/strijkijzer, gratis wifi

Beoordelingen van Haven Inn & Suites Downtown Houston

2.5 out of 5
Haven Inn & Suites Downtown Houston
5004 North Freeway, Houston, TX

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 753 van 1009 beoordelingen" "
Gastenscore: 8 - Goed. 173 van 1009 beoordelingen" "
Gastenscore: 6 - Redelijk. 27 van 1009 beoordelingen" "
Gastenscore: 4 - Matig. 18 van 1009 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 38 van 1009 beoordelingen" "

9,4/10

Netheid

9,4/10

Personeel en service

9,0/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Daviannette

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good service
1 nacht verbleven in mei 2024
Reactie van HENRY op 26 mei 2024
Dear GuestThank you immensely for your glowing online review. We can't thank you enough for choosing to stay with us and for sharing your experience. We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Best Regards

10/10 – Uitstekend

Adriane

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Very nice place with cameras outside for safety. The office staff are very kind. Our room was super clean and smelled great. They gave us a bag with snacks and water which was so cute. The room had shaving kit and tooth kit. Which each one of my kids needed. Great place all around. At night their planters light up very pretty
1 nacht verbleven in mei 2024
Reactie van HENRY op 26 mei 2024
Dear Guest It's wonderful to know you enjoyed your stay and felt safe with our camera surveillance. Our team takes great pride in maintaining cleanliness and providing those little extra touches to make your stay special. It's wonderful that the amenities in the room were so convenient for your family. We appreciate your kind words and hope to welcome you back soon. Thank you for choosing us we hope to see you soon.Best Regards

10/10 – Uitstekend

Timothy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Limited dinning but right off way 45. The building does not face the noisy road do it was quiet. Security cameras everywhere. The parking lot, lobby, breakfast area and rooms were all very new and well maintained. Rooms were big with extras like toothbrush kits for two guests. Large flat screen tvs in the room. Nice two person couch and coffee table area with one chair desk. Large chest of drawers large refrigerator, hair dryer and iron and ironing board etc. one of the best equipped rooms with amenities I’ve ever seen. Nice friendly staff. Super clean rooms.
1 nacht verbleven in mei 2024
Reactie van HENRY op 25 mei 2024
Dear Guest Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed your stay with us and that our amenities and services exceeded your expectations. It's fantastic to know that our location, despite being conveniently located near highway, provided you with a peaceful and quiet environment. We're glad you appreciated the security measures we have in place to ensure your safety and comfort. Our team takes great pride in maintaining our facilities to the highest standards, and we're thrilled that you found everything to be well-maintained and clean. It's wonderful to hear that you enjoyed the spaciousness and thoughtful extras in your room, and that our staff contributed to making your stay enjoyable. Your kind words mean a lot to us, and we look forward to welcoming you back for another exceptional stay in the future. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.Best Regards

10/10 – Uitstekend

KEISHA

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was clean and staff was friendly. I would stay here again
4 nachten verbleven in mei 2024
Reactie van HENRY op 23 mei 2024
Dear Guest Thank you so much for the review! We're absolutely thrilled that you had such a fantastic experience during your stay with us. Your satisfaction is our top priority, and we're delighted that our clean rooms, friendly and helpful staff contributed to a memorable stay for you. We appreciate your kind words and we can't wait to welcome you back for another wonderful stay in the future.Best Regards

2/10 – Ontzettend slecht

Muhammad

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Showed up for my reservation only to be informed that the previous storm knocked power out so they cannot accommodate me and the Indian gentleman at the front desk assured me that a refund will be processed. That's fine I understand, I messaged through Expedia to get the refund only to be told that I should have cancelled 24hrs before and they have electricity. Messaged again and got no response . Still no refund yet. Horrible customer service, never again. I am still awaiting my refund please.
2 nachten verbleven in mei 2024
Reactie van HENRY op 22 mei 2024
Dear Guest Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience you experienced due to the power outage during your intended stay. We understand the frustration caused by the miscommunication regarding the refund process, and we're deeply sorry for any inconvenience it may have caused you. If our front desk representative have assured you for the refund then you need not to worry, our cancellation policy is in place to ensure fairness to all guests and to manage our resources effectively. We want to clarify that our team has been diligently working to address all refund requests, including those made through Expedia. However, we understand that there may have been a delay in our response due to the recent power outage, which temporarily disrupted our communication channels and even after getting power we were still not able to reciprocate to many of our guests because our phone lines were down, internet disruptions. Please rest assured that we are actively working to process your refund and address any outstanding concerns of yours and many of our guests.Hope an appreciate that you will understand us during our challenging time.Best Regards

10/10 – Uitstekend

Phuong Anh

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the place! It's pleasantly clean and spacious, and offers many amenities. The staff is super helpful and they know their jobs very well! The price is so good with such a place! The room looks exactly like the picture. It is just 10-minute walk from the nearest bus stop and around 17 minute drive from downtown. To the manager and staff, keep up the good work!
1 nacht verbleven in mei 2024
Reactie van HENRY op 15 mei 2024
Dear Guest Thank you for the wonderful review and for your kind words. We're thrilled to hear that you enjoyed your stay with us. Providing a clean, spacious environment with excellent amenities and helpful staff is always our goal. We're glad to hear that you found our pricing fair for the quality of our accommodations. We appreciate your feedback and look forward to welcoming you back on your next visit.Best Regards

10/10 – Uitstekend

Andrey

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great in everything
1 nacht verbleven in mei 2024
Reactie van HENRY op 15 mei 2024
Dear GuestThank you so much for your wonderful review! We are delighted to hear that your stay with us exceeded your expectations and that you found everything to be great. Thank you once again for choosing to stay with us and for taking the time to share your feedback. We can't wait to have you back for another fantastic experience.

8/10 – Goed

William

T
2 nachten verbleven in mei 2024
Reactie van HENRY op 14 mei 2024
Dear Guest, We at the hotel want thank you for being our guest and hope to see you again real soon... Thanks a million.

10/10 – Uitstekend

Rondreco

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love the room it's self and outside great pricing to
1 nacht verbleven in mei 2024
Reactie van HENRY op 13 mei 2024
Dear Guest, We at the hotel want thank you for being our guest and hope to see you again real soon... Thanks a million.

2/10 – Ontzettend slecht

Zachariah

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen
The place appeared to be a renovated old hotel, lacking many modern conveniences despite its high rating. Every night from 2 am to 4 am, there were loud noises outside with people talking loudly. Overall, I would not recommend this place. The staff tried their best, but they lacked the means to enforce any policies effectively. Additionally, there were hygiene issues, such as hair on the bed and pillows, as well as in the sink. It was simply a bad choice overall. Whoever rated it thus hotel high on Google must have been paid to do so, as it does not reflect my experience at all.
3 nachten verbleven in mei 2024
Reactie van HENRY op 13 mei 2024
Dear Guest Thank you for taking out time for the feedback which we really appreciate and we really want to know in details that in your 3 night stay what are the modern conveniences we are lacking behind so we could always improve. I understand that you experienced disturbances during your stay, but upon investigation, we couldn't find any evidence of consistent loud noises during the specified hours and that is exactly why we have security camera with alarm in the entire premises. Your concerns about our staff's ability to enforce policies effectively, we take that seriously and review our procedures to ensure they are being followed consistently and last but not the least, in terms of cleanliness, we have rigorous cleaning protocols in place, and we conduct thorough inspections to ensure the highest standards are met. I'm sorry to hear that your experience at our hotel didn't meet your expectations. However, we want to assure you that the reviews and ratings on platforms like Google are submitted by real guests based on their personal experiences. While we respect your opinion, it's important to note that perceptions and experiences can vary from person to person. We take great pride in providing exceptional service and accommodations to our guests, and we continuously strive to exceed their expectations. While we understand that your experience fell short of what you had hoped for, we kindly ask for your understanding that individual experiences can differ. Thank you for choosing to stay with us.Best Regards

10/10 – Uitstekend

Steven

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Big room
2 nachten verbleven in mei 2024
Reactie van HENRY op 12 mei 2024
Dear Guest Thank you for taking out time and giving us a wonderful review. We are really happy that you enjoyed your stay and we hope to see you soon Haven Inn & Suites.Best Regards

10/10 – Uitstekend

Sai

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I'm Hindu God Sai And they Treated me like a God ,Very Good place to stay at .
1 nacht verbleven in april 2024
Reactie van HENRY op 6 mei 2024
Dear Guest Thank you for the review .It's wonderful to hear that you enjoyed your stay and felt treated with such reverence. We strive to create an environment where all guests feel valued and respected, regardless of their beliefs. We're delighted that you found our accommodations to your liking and hope to welcome you back soon.Best Regards

10/10 – Uitstekend

EDMUNDO

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van HENRY op 7 mei 2024
Dear Guest Thank you so much for the wonderful review, we hope you enjoyed you stay with us. Looking forward to see you at Haven Inn & Suites .Best Regards

10/10 – Uitstekend

Simone

1 nacht verbleven in mei 2024
Reactie van HENRY op 26 mei 2024
Dear GuestThank you immensely for your glowing online review. We can't thank you enough for choosing to stay with us and for sharing your experience. We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Best Regards

10/10 – Uitstekend

Josebelle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check in with welcome goodies. Room was really clean and spacious.
1 nacht verbleven in mei 2024
Reactie van HENRY op 3 mei 2024
Dear Guest Dear GuestThank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience during your stay with us. Our team takes great pride in providing kind and welcoming service, and it's fantastic to know that you felt well taken care of.We're also delighted that you found our room quality to be excellent. Maintaining cleanliness, comfort, and quality is paramount to us, and we're glad it made your stay enjoyable. We hope to see you soon.Best Regards

10/10 – Uitstekend

Tamara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Love it
3 nachten verbleven in april 2024
Reactie van HENRY op 1 mei 2024
Dear GuestThank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a fantastic experience with us. Providing exceptional service is always our top priority, and it's incredibly rewarding to know that we hit the mark for you.We hope to see you soon.Best Regards

10/10 – Uitstekend

AMNERIS

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I can stay again for sure.
1 nacht verbleven in april 2024
Reactie van HENRY op 30 apr 2024
Dear Guest Thank you for your kind words! We're delighted to hear that you had such a positive experience during your stay with us. Knowing that you would choose to stay with us again is the highest compliment we could receive.We can't wait to welcome you back for another wonderful stay! If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards.

10/10 – Uitstekend

royce

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were friendly and rooms were clean!
1 nacht verbleven in april 2024
Reactie van HENRY op 28 apr 2024
Dear Guest, We at the hotel want thank you for being our guest and hope to see you again real soon... Thanks a million.

10/10 – Uitstekend

Erdenesuren

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van HENRY op 27 apr 2024
Dear Guest Thank you so much for taking the time to share your experience with us online. We hope you had a wonderful stay with us it will be a pleasure of welcoming you back soon for another wonderful stay. Warm Regards

10/10 – Uitstekend

Jeff

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had an unexpected 7 hr flight delay so we arrived after the midnight check in. We called ahead and they were very courteous and understandable gm and accommodated us at 230am Very clean room, comfortable bed. We came back a few nights later and that experience was awesome too No elevator and steps are steep only drawback but we got ground floor room. Breakfast in the morning had a good variety and some southwest foods we never tried Solid place to stay very well run
1 nacht verbleven in april 2024
Reactie van HENRY op 23 apr 2024
Dear Guest Thank you so much for your understanding and positive feedback. We are delighted to hear that our team was able to accommodate you seamlessly upon your late arrival. It's wonderful to know that you found our rooms clean and comfortable, and that you enjoyed the variety in our breakfast offerings, including some unique southwest foods. We appreciate your mention of the lack of an elevator and the steep steps; it's something we'll definitely consider as we strive to improve our facilities. We're thrilled to have provided you with an awesome experience and look forward to welcoming you back in the future! If there's anything else we can do to enhance your stay, please don't hesitate to let us know.Warm Regards

2/10 – Ontzettend slecht

Tonie

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I never checked in when I scheduled to check in I thought it was the wrong date I called immediately the same moment within the hour to change it and no one or the hotel was willing I want my money back.
1 nacht verbleven in april 2024
Reactie van HENRY op 20 apr 2024
Dear Guest Sorry to hear about the confusion with your booking. We understand how important it is to have your reservation aligned with your plans. You need to called or speak to the person from the website you booked the room from but not us. The reason is because, if you had never paid us for the room , how can we refund the amount. So us and also the website which you booked the room from , has to follow some policies which cannot be change.We strive to accommodate our guests to the best of our ability, and I apologize if we fell short in this instance but at the same time using profanity to our staff is non acceptable.Best Regards

10/10 – Uitstekend

Julio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelentes y muy limpias sus instalaciones. El personal muy amable
1 nacht verbleven in april 2024
Reactie van HENRY op 19 apr 2024
Dear GuestThank you so much for the wonderful review. We're delighted to hear that you found our facilities excellent and clean. Our team works hard to maintain high standards of cleanliness and provide a welcoming environment for all our guests. Thank you for acknowledging their efforts. We're grateful for your kind words and hope to have the pleasure of welcoming you back again soon.Warm Regards

10/10 – Uitstekend

Steven

Most excellent place to lay my head!!! Thank you!
1 nacht verbleven in april 2024
Reactie van HENRY op 16 apr 2024
Dear Guest Thank you so much for your enthusiastic feedback! We're thrilled to hear that you found our hotel to be the perfect place to rest your head during your time here. Providing a comfortable and welcoming environment for our guests is our top priority, and we're delighted that we could exceed your expectations.Your appreciation means a lot to us, and we're grateful for the opportunity to have been part of your experience. Should your travels bring you back our way, we would be honored to host you again.Warm Regards

8/10 – Goed

Palaniappan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van HENRY op 16 apr 2024
Dear GuestThank you for taking the time to share your feedback with us. We truly appreciate your honesty and value your perspective. While we're pleased to hear that your overall experience was positive, we also recognize that there may have been areas where we could improve. We hope to have the opportunity to welcome you back in the future and provide you with a five-star experience that exceeds your expectations.Warm Regards

10/10 – Uitstekend

Sarah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service
1 nacht verbleven in april 2024
Reactie van HENRY op 13 apr 2024
Dear GuestThank you very much for your fantastic 5-star review! We're thrilled to hear that you had such a wonderful experience during your stay with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back soon!Best Regards

10/10 – Uitstekend

Gwen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice clean budget friendly and good customer service.
3 nachten verbleven in maart 2024
Reactie van HENRY op 9 apr 2024
Dear Guest, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience, your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Thank you for your business.Best Regards

8/10 – Goed

Keisha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good for a nights stay, close to downtown and midtown area for fun!
1 nacht verbleven in april 2024
Reactie van HENRY op 8 apr 2024
Dear Guest, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience, your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Thank you for your business.Best Regards

10/10 – Uitstekend

Adidoreydi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van HENRY op 8 apr 2024
Dear Guest, Thank you for the review. We at the hotel want thank you for being our guest and hope to see you again real soon... Thanks a million.

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They do well to keep the place clean and are very hospitable
1 nacht verbleven in april 2024
Reactie van HENRY op 6 apr 2024
Million Thanks Matthew! We are so happy you were impressed with our service and that we were able to provide you with an amazing stay. Hospitality is one of our hallmarks, We appreciate the feedback, see you soon! , Thank you for your business.

10/10 – Uitstekend

Johanna

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Très bon accueil avec cadeaux de bienvenue, snacks et bouteilles d'eau. Personnel agréable. Chambre spacieuse et propre. Équipement en très bon état. Très bonne connexion wifi. La salle de repas n'est pas très grande mais petit-déjeuner très correct.
3 nachten verbleven in maart 2024
Reactie van HENRY op 3 apr 2024
Dear GuestThank you so much for taking the time to share your experience with us.We are happy to know that we met your expectations regarding the rooms and cleanliness. We take pride in delivering great service and we are thrilled to know that you are happy with our staffs and enjoyed our breakfast during your stay. Looking forward to welcoming you back.Best Regards

10/10 – Uitstekend

Julieth Lucia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy limpia, te reciben con agua y Doritos, no hay ruidos molestoso
1 nacht verbleven in april 2024
Reactie van HENRY op 3 apr 2024
Dear GuestThank you so much for taking out time and giving us your review , we are really happy to know that you had a wonderful stay with us and we hope to see you real soon.Best Regards

10/10 – Uitstekend

Yamile

1 nacht verbleven in maart 2024
Reactie van HENRY op 21 apr 2024
Dear Guest, We at the hotel want thank you for being our guest and hope to see you again real soon... Thanks a million.

10/10 – Uitstekend

Linh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It's a good and cheap place to stay near downtown
1 nacht verbleven in maart 2024
Reactie van HENRY op 29 mrt 2024
Dear GuestThank you so much for taking the time to share your experience with us. Looking forward to welcoming you back.Best Regards

10/10 – Uitstekend

Manjula

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van HENRY op 27 mrt 2024
Dear Guest Thank you for the 5* review and we hope you had a wonderful stay, looking forward to see you again at Haven & Inn & Suites.Best Regards

10/10 – Uitstekend

Abdulelah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The best
2 nachten verbleven in maart 2024
Reactie van HENRY op 22 mrt 2024
Dear Guest, We at the hotel want thank you for being our guest and hope to see you again real soon... Thanks a million.

10/10 – Uitstekend

Ledarius

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place
1 nacht verbleven in maart 2024
Reactie van HENRY op 23 mrt 2024
Dear Guest, We at the hotel want thank you for being our guest and hope to see you again real soon... Thanks a million.

10/10 – Uitstekend

Nargis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super cleaning
1 nacht verbleven in februari 2024
Reactie van HENRY op 21 mrt 2024
Dear Guest, We at the hotel want thank you for being our guest and hope to see you again real soon... Thanks a million.

10/10 – Uitstekend

Tara Shankar

Positief: Netheid, staat van de accommodatie en faciliteiten
It was good. I liked it.
4 nachten verbleven in maart 2024
Reactie van HENRY op 21 mrt 2024
Dear Guest, We at the hotel want thank you for being our guest and hope to see you again real soon... Thanks a million.

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van HENRY op 18 mrt 2024
Dear Guest.Seeing that you had a 5* experience is the best thing we could hope for. Your review means a lot to us. Thank you for choosing Haven Inn & Suites and we hope to see you soon.Best Regards

10/10 – Uitstekend

Tyrell

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My wife and I were visiting from out of town. We arrived and had no issues with check in. It was fast and easy. All staff members were friendly and welcoming. Our room was very very clean. Extremely affordable as well. We will be booking here again when we come back down for our family trip.
2 nachten verbleven in maart 2024
Reactie van HENRY op 17 mrt 2024
Dear GuestThank you for sharing your amazing experience with us! We are thrilled to hear that you enjoyed your stay, right from the check-in, to the staffs and the rooms . We looking forward to welcoming you back again with your family. Best Regards

8/10 – Goed

EVANGELINA MARIELA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van HENRY op 18 mrt 2024
Dear Guest Thank you for the online review . We hope you had a wonderful stay with us and see you soon.Best Regards

10/10 – Uitstekend

kiana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in maart 2024
Reactie van HENRY op 16 mrt 2024
Dear Guest Thank you so much for the online review. Hope you enjoyed your stay and we hope to see you soon. Best Regards

6/10 – Redelijk

Diamond

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The stay was ok but they need better management
2 nachten verbleven in maart 2024
Reactie van HENRY op 15 mrt 2024
Dear Guest It was a pleasure to welcome you and thank you for your review , we're sorry to hear we fell short of meeting your expectations. Please accept our sincere apologies. We are usually busy on weekend and in spite of your last minute booking cancellations, we were happy that we could let you check in again in your request. However the refund is totally a different matter, for which you need to call the customer service of the same website you had booked from. Your feedback is gratefully received and allows us to continually review guest satisfaction and where improvements could be made . Thank you for you comments once again.Best Regards

10/10 – Uitstekend

Oscar

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were big in size and staff was friendly
2 nachten verbleven in maart 2024
Reactie van Henry. op 13 mrt 2024
Dear GuestThank you for the online review. Hope you had a wonderful stay with us and see you soon.Best Regards

10/10 – Uitstekend

Timothy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Such a hidden gem. Bright parking lot with cameras all around. Very clean and spacious room, comfortable bed, cold A/C, big refrigerator. Just a great all around experience. Amazing quality for the price we paid. Will stay here again for sure.
1 nacht verbleven in maart 2024
Reactie van Henry. op 13 mrt 2024
Dear Guest.We are so grateful for your 5* review. We are happy that you are happy and we are looking forward for your next visit.Best Regards

10/10 – Uitstekend

Crystal

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Henry. op 12 mrt 2024
Dear Guest.We are so grateful for your 5* review. We are happy that you are happy and we are looking forward for your next visit.Best Regards

10/10 – Uitstekend

Sixto

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super good 👍👍👍
2 nachten verbleven in maart 2024
Reactie van Henry. op 10 mrt 2024
Dear Guest Thank you for taking out time and giving us a review. Hope you had a wonderful stay and see you soon.Best Regards

10/10 – Uitstekend

tiona

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place , great staff , clean ,very reasonable price
2 nachten verbleven in maart 2024
Reactie van Henry. op 8 mrt 2024
Dear Guest, We at the hotel want thank you for being our guest and hope to see you again real soon... Thanks a million...

8/10 – Goed

Tyler

3 nachten verbleven in maart 2024
Reactie van HENRY op 26 mrt 2024
Dear Guest, We at the hotel want thank you for being our guest and hope to see you again real soon... Thanks a million.

10/10 – Uitstekend

Mark, Los Angeles

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property definitely felt well cared for. The staff were nice and inviting. The morning breakfast is your basic included fare and it served the purpose. The room was clean and well kept. For the value I would come back to stay here.
2 nachten verbleven in februari 2024
Reactie van Henry. op 2 mrt 2024
Dear Guest.Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience further in the future and we are indeed looking forward to your next visit.