Exterieur

Beoordelingen van Heights House Hotel, Ascend Hotel Collection

3 out of 5
Heights House Hotel, Ascend Hotel Collection
100 W Cavalcade St, Houston, TX

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 436 van 841 beoordelingen" "
Gastenscore: 8 - Goed. 187 van 841 beoordelingen" "
Gastenscore: 6 - Redelijk. 92 van 841 beoordelingen" "
Gastenscore: 4 - Matig. 58 van 841 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 68 van 841 beoordelingen" "

8,4/10

Netheid

8,8/10

Personeel en service

7,8/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Linda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Happy people working hard! I recommend staying there.
1 nacht verbleven in januari 2024
Reactie van Jonathan op 23 mei 2024
Thank you for your wonderful review! I love happy people too, and it's great to hear our team made such a positive impact on your stay. Your recommendation is much appreciated.

8/10 – Goed

Braelyn

Positief: Personeel en service
it was okay :)
1 nacht verbleven in mei 2024
Reactie van Jonathan op 22 mei 2024
Thank you for staying with us.

4/10 – Matig

Karri

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Jonathan op 20 mei 2024
Thank you for your feedback. We're very sorry to hear that the storm and power outage impacted your stay. We understand how crucial it is to receive top-notch service, even when Mother Nature throws us a curveball. Please accept our sincere apologies for any inconvenience you experienced. We're actively working to improve our emergency procedures to better serve our guests in such situations.Thank you for your understanding during this stressful time for everyone.

10/10 – Uitstekend

Avi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was great
1 nacht verbleven in mei 2024
Reactie van Jonathan op 16 mei 2024
We're delighted to hear that you had a fantastic experience! Thank you for your glowing review. We hope to see you again soon!

10/10 – Uitstekend

Kelly

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love this hotel! It's definitely not a quiet place to stay. But it's definitely a vibe!
1 nacht verbleven in mei 2024
Reactie van Jonathan op 15 mei 2024
Thank you for your glowing review! We're thrilled to hear that you love our hotel and embrace its vibrant atmosphere. We appreciate your feedback and look forward to welcoming you back for more good vibes in the future!

6/10 – Redelijk

Destiny

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Likes: Pool towels, coffee selection, popping music Saturday night, shampoo conditioner and body wash were amazing, and the pool was safe for my 3 year old had floats and room has Disney channel. Dislikes: Bar closed at 1 am, no fresh blueberry muffins or pop tarts, bar staff wasn’t as nice as the hotel staff, small trashcans in room didn’t fit take out bags, also this is a motel.
2 nachten verbleven in mei 2024
Reactie van Jonathan op 14 mei 2024
Glad you enjoyed the pool towels, coffee, music, amenities, and safety for your little one! Sorry about the bar closing early, lack of treats, and less friendly bar staff. Hopefully, the hotel staff made up for it. We'll note the trash can size concern too.

10/10 – Uitstekend

James, Vail

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place surpassed my expectations. I was pleasantly surprised. I know I will be booking here anytime I’m in the Houston area. The only thing was the elevator did not work. Other than that, loved it.
1 nacht verbleven in mei 2024
Reactie van Jonathan op 14 mei 2024
Thrilled to hear we exceeded your expectations! Apologies for the elevator issue, but we're glad you enjoyed your stay overall. Looking forward to welcoming you back next time you're in Houston!

10/10 – Uitstekend

Jennifer

The staff is super friendly, the hotel is fun and vibrant and clean. We are so happy to be staying here.
1 nacht verbleven in mei 2024
Reactie van Jonathan op 13 mei 2024
Thank you for your delightful feedback! We're thrilled to hear that you're enjoying your stay with us. If there's anything we can do to make your experience even more enjoyable, please don't hesitate to let us know. We hope you have a fantastic time here!

10/10 – Uitstekend

nicole

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Restaurant and bar were amazing, DJ was amazing, atmosphere was everything. Sat by the pool listening to music just vibing. Rooms were very nice considering the affordability of this property!!!!!! Def would stay again. AND it was extremely close to the music venue which made it my first option and it worked out so well. Ubers also show up quick.
3 nachten verbleven in mei 2024
Reactie van Jonathan op 9 mei 2024
Thank you for your fantastic review! We're thrilled to hear that you enjoyed our restaurant, bar, and DJ, as well as the vibrant atmosphere. It's great to know you found the rooms comfortable and the property affordable. We're glad our location worked perfectly for your plans and that transportation was convenient. We can't wait to welcome you back for another amazing stay!

4/10 – Matig

Carjanae

Reisde met een groep
Negatief: Netheid, staat van de accommodatie en faciliteiten
the live music
4 nachten verbleven in mei 2024
Reactie van Jonathan op 8 mei 2024
Hello, I’m sorry you didn’t enjoy the event we had. To let everyone know we offer a quite side as well as event side of the hotel. So if someone doesn’t enjoy the event they can do like you did and stay on the quite side of the hotel

4/10 – Matig

Russell

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I liked the room. The hotel seemed to be fun when they have events. I liked how the rooms surrounded the outside fun area. I was there for steak night. The food was delicious. What needs major improvement is the bartenders. The poor girl that worked there made it look like such a struggle and inconvenience to have to serve the 1 or 2 customers she had. I tried to order a steak before it started. Was told it was too early. Ok fine. When the time came, she acted like I wanted her number or hand in marriage. I was like “No, I just want you to refill my drink and place my steak order now. So sorry that you have to do your job.” With 1-2 customers there, it took 25 minutes or more to get a refill. Hire better people.
1 nacht verbleven in mei 2024
Reactie van Jonathan op 7 mei 2024
Thank you for your feedback. We're glad to hear that you enjoyed your room and had a positive experience during our events, especially Steak Night. We apologize for any inconvenience caused by the service you received from our bartenders. Your comments are important to us, and we will address this issue with our team to ensure better service in the future. We appreciate your patronage and hope to welcome you back soon.

8/10 – Goed

Bobbie S, Omaha

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Staff is super nice, we had a great stay. Only suggestion would be for the housekeeping to deep clean rooms, baseboards and walls in the bathroom was dirty
2 nachten verbleven in mei 2024
Reactie van Jonathan op 6 mei 2024
Thank you for staying with us, we will defiantly check into the deep cleaning of the rooms.

10/10 – Uitstekend

Tina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Jonathan op 8 mei 2024
Thank you for the perfect score, happy you enjoyed your stay.

6/10 – Redelijk

Elizabeth

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2024
Reactie van Jonathan op 7 mei 2024
Thank you for staying with us. Sorry we feel short of receiving a perfect score. Feel free to contact me at the hotel to talk about what we could improve on.

10/10 – Uitstekend

CAROLINA DEL VALLE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Súper cute and safe place
1 nacht verbleven in mei 2024
Reactie van Jonathan op 6 mei 2024
Thank you! We're glad you enjoyed your stay with us!

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Dope spot. Staff was great, the pool manager was amazing, she made us feel at home and showed us a great time. The room was clean, water pressure was on point and the ac blew cold. What more can you ask for?
1 nacht verbleven in april 2024
Reactie van Jonathan op 5 mei 2024
This is so awesome to hear!!! Thank you for staying with us and happy you had a great time.

10/10 – Uitstekend

Anna

10/10
1 nacht verbleven in mei 2024
Reactie van Jonathan op 5 mei 2024
Thank you for the perfect score! So happy you enjoyed your stay

10/10 – Uitstekend

Jasmine

Positief: Netheid
Clean
3 nachten verbleven in april 2024
Reactie van Jonathan op 4 mei 2024
Thank you for the positive feedback! We're thrilled to hear that you found our facilities clean and satisfactory. We look forward to welcoming you back soon!

10/10 – Uitstekend

Tonya

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place!
1 nacht verbleven in mei 2024
Reactie van Jonathan op 4 mei 2024
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We look forward to welcoming you back soon!

10/10 – Uitstekend

Karen

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is the cutest little hotel, and the staff were exceptional. I was there and although I did not request housekeeping services, they emptied my trash can, provided clean towels and even made my bed....and my day! And the Space Cowboy bar is casual and fun with good pours. Stayed for business and will definitely be back!
4 nachten verbleven in april 2024
Reactie van Jonathan op 2 mei 2024
Thank you so much for your lovely review! We're thrilled to hear that you enjoyed your stay at our hotel and that our staff went above and beyond to make your experience exceptional. It's wonderful to know that even though you didn't request housekeeping services, we were able to anticipate your needs and ensure your comfort. We're glad you had a great time at Space Cowboy bar – casual and fun vibes with good pours are what we aim for! We look forward to welcoming you back on your next business trip. Until then, safe travels!

8/10 – Goed

victor

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The staff went out of their way to make our stay pleasant and the pool looked clean. Because all of the doors to the rooms face outward, the hotel was pretty noisy. Breakfast was pretty limited.
2 nachten verbleven in april 2024
Reactie van Jonathan op 2 mei 2024
It is awesome to hear how the staff went out of their way to make your stay pleasant. Hope to see you again.

10/10 – Uitstekend

Alexis

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing stay ! Would say that adding some upgrades like fridges would be nice but other wise , very clean and amazing stay . Was such a vibe
2 nachten verbleven in april 2024
Reactie van Jonathan op 1 mei 2024
Thank you for the feedback! Glad to hear you enjoyed your stay. We'll definitely consider adding fridges for future upgrades.

10/10 – Uitstekend

Antonio

Awesome place and amazing staff
1 nacht verbleven in april 2024
Reactie van Jonathan op 1 mei 2024
It sounds like you had a fantastic experience!! So happy to hear, hope to see you again.

2/10 – Ontzettend slecht

Muhammad

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Got stuck in their elevator for over an hour. No out of order signs and the emergency call button never worked… Property is also very dated
3 nachten verbleven in april 2024
Reactie van Jonathan op 1 mei 2024
We apologize for your experience. Safety is our priority, and we take this matter seriously. We're investigating the elevator issue and ensuring proper signage and emergency protocols are in place. Thank you for bringing this to our attention.

10/10 – Uitstekend

Jose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Jonathan op 30 apr 2024
Thank you for the perfect score. We are so happy you enjoyed your stay!

8/10 – Goed

Brittany

2 nachten verbleven in april 2024
Reactie van Jonathan op 20 mei 2024
Thank you for your review

8/10 – Goed

Keelijah

2 nachten verbleven in april 2024
Reactie van Jonathan op 30 apr 2024
Thank you for staying with us! Have a safe trip and see you again soon.

4/10 – Matig

Kate

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Was hoping for higher quality in cleanliness and facilities. Poorly insulated doors with visible light peeling through, visibly dirty and lacking any in room extras. Things generally not in great shape (broken and dusty rolling rack to hang clothes on). That said, it is conveniently located between city segments and was no fuss for check in/out. Pool deck area was clean and well kept
3 nachten verbleven in april 2024
Reactie van Jonathan op 25 apr 2024
Hello, I’m sorry to hear this. Thank you for letting us know we will definitely look into this and use it for training purposes.

6/10 – Redelijk

Linda

Positief: Netheid
Negatief: Personeel en service
2 nachten verbleven in januari 2024
Reactie van Jonathan op 25 apr 2024
I apologize for your experience during your stay. Please feel welcome to contact me and share further details about what aspects you found unsatisfactory.

10/10 – Uitstekend

Sylvia

1 nacht verbleven in april 2024
Reactie van Jonathan - GM op 12 mei 2024
Thank you for the perfect score.

8/10 – Goed

tina

Reisde met een groep
Positief: Netheid, personeel en service
The bar wasnt opened on a monday. Literally the only day i had there. Wasnt near any food . Ot nothing offered on the property. Otherwise i luved the vibe. Super cool place. I would stay again.
2 nachten verbleven in april 2024
Reactie van Jonathan op 18 apr 2024
We apologize for the inconvenience caused by the bar being closed on Monday during your visit. We understand this was disappointing, especially since it was the only day you were there. We appreciate your positive feedback on the vibe of our property and are glad you would stay again. We'll take your comments into consideration to enhance our services for future guests. Thank you for sharing your experience, and we look forward to welcoming you back for an even better stay next time.

4/10 – Matig

Jeffrey, Katy

1 nacht verbleven in april 2024
Reactie van Jonathan op 17 apr 2024
Hello Jeffrey, I am sorry you didn’t enjoy your stay. Please reach out to me and let me know how we feel short. We strive to provide the best customer experience and want to learn what we can do better.

10/10 – Uitstekend

Tercoya

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was clean the front desk and bartender were friendly I was near lots of stores the pool area was so nice and beautifully lit.
3 nachten verbleven in april 2024
Reactie van Jonathan op 15 apr 2024
Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us, from the clean room to our friendly staff at the front desk and bar. It's great that our location near stores was convenient for you, and we're delighted that you found the pool area beautifully lit and enjoyable. We look forward to welcoming you back for another fantastic stay in the future!

8/10 – Goed

Odett

Positief: Netheid, personeel en service
3 nachten verbleven in april 2024
Reactie van Jonathan op 17 apr 2024
Thank you so much for staying with us. We are happy you enjoyed your visit. Hopefully next time we can turn that 4 into a 5.

10/10 – Uitstekend

Thomas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loud
1 nacht verbleven in april 2024
Reactie van Jonathan op 15 apr 2024
Thank you for your positive feedback! We're thrilled you enjoyed the event, despite the noise. We'll continue striving to ensure all guests have a great experience. We look forward to welcoming you back for future events!

10/10 – Uitstekend

BRYANT, Houston

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Jonathan op 15 apr 2024
Thank you for the five stars! So happy you enjoyed your stay.

8/10 – Goed

Adelina

Reisde met partner
Positief: Netheid, personeel en service
The staff are extremely helpful and very kind. But even with the renovation and new name, the old reputation (Astro Inn) of the location still lingers. It’s not the safest area so you have to stay alert. Despite that, it was a lovely and friendly place to stay.
2 nachten verbleven in april 2024
Reactie van Jonathan op 15 apr 2024
We're delighted you found our staff helpful and kind. We take safety seriously and appreciate your awareness. We're glad you enjoyed your stay overall and hope to welcome you back soon. Thank you for your valuable feedback.

10/10 – Uitstekend

Rony

Reisde met partner
Cute hotel, clean, has fridge and microwave. Quiet, with parking right outside the room. Great restaurants nearby! Will stay here again next time I’m in Houston.
1 nacht verbleven in april 2024
Reactie van Jonathan op 10 apr 2024
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your stay with us and found our hotel clean and convenient. We take pride in providing a comfortable and quiet environment for our guests, along with amenities like fridge and microwave for added convenience. It's fantastic that you appreciated the nearby dining options too. We look forward to welcoming you back next time you're in Houston. Please don't hesitate to reach out if there's anything else we can do to make your next stay even more enjoyable. Safe travels!

4/10 – Matig

Ashley

It was ok
4 nachten verbleven in januari 2024
Reactie van Jonathan op 9 apr 2024
Hello Ashley, I’m not sure what happened during your stay back in January but rest assure we are making changes to help make everyone’s stay more enjoyable. As the new GM I want everyone to feel at home away from home.

6/10 – Redelijk

Anita

Positief: Personeel en service, voorzieningen
This property needs to improve on its cleanliness standards. Seems my room was formerly occupied by a guest with a dog and the stench of the dog was all over the lounge chair and the hair was all over the floor - rooms should’ve been thoroughly cleaned and upholstery steam cleaned - heaven forbid if I was allergic!
4 nachten verbleven in april 2024
Reactie van Jonathan op 9 apr 2024
We apologize for the inconvenience you experienced during your stay. Maintaining a clean and comfortable environment is a top priority for us, and we regret that we fell short on this occasion. Your feedback is invaluable, and we are addressing this issue with our housekeeping team to ensure thorough cleaning procedures are followed consistently. Thank you for bringing it to our attention.

6/10 – Redelijk

Ramiro

Reisde met familie
Positief: Voorzieningen
Negatief: Netheid
TV didn’t work at all.
1 nacht verbleven in april 2024
Reactie van Jonathan op 8 apr 2024
We apologize for the inconvenience you experienced with the TV during your stay. Your feedback is valuable to us, and we will address this issue promptly to ensure it does not recur. We appreciate your understanding and hope to have the opportunity to host you again under better circumstances. Thank you for bringing this to our attention.

8/10 – Goed

Cathy

Reisde met partner
Positief: Netheid
Hotel was very cool, cool decor seating area was nice as well. Fairly centrally located, easy to get to downtown. Only complaint was breakfast, went down at 9:20 and nothing left, just some bread…I mentioned it to the front desk and got very little response.
2 nachten verbleven in april 2024
Reactie van Jonathan op 6 apr 2024
Thank you for your feedback! We're glad you liked our cool decor and seating area, and that our location was convenient for your visit. We apologize for the breakfast experience you had and for the lack of response from our front desk. Your comments will help us improve our service. We hope to welcome you back for a better experience next time.

10/10 – Uitstekend

Mark, Conroe

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a great value in a great location.
1 nacht verbleven in maart 2024
Reactie van Jonathan op 3 apr 2024
We're delighted to hear that you found value in our establishment and enjoyed our prime location! Your satisfaction is our top priority, and we're glad we could provide you with a positive experience. Should you find yourself in the area again, we'd be honored to host you once more. Thank you for choosing us, and we look forward to welcoming you back soon!

8/10 – Goed

Opus One

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Jonathan op 3 apr 2024
Thank you for your review! We're thrilled to hear you had such a positive experience with us. If there's anything we can do to make your experience even better and earn that perfect 10/10 next time, please don't hesitate to let us know. We appreciate your support!

4/10 – Matig

David

Hard to get any sleep noise from the freeway.
1 nacht verbleven in maart 2024
Reactie van Jonathan op 29 mrt 2024
We apologize for the inconvenience caused by the freeway noise disrupting your sleep. We understand how important a good night's rest is and will look into solutions to minimize the disturbance. Thank you for bringing this to our attention.

6/10 – Redelijk

Alfredo

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in maart 2024
Reactie van Jonathan op 27 mrt 2024
Thank you for sharing your feedback with us. We appreciate your honesty and take all comments seriously as we continuously strive to improve. If there are specific areas where you feel we could have done better, we would love to hear from you so we can address them accordingly. Our goal is to ensure every guest has a positive experience, and we hope to have the opportunity to exceed your expectations in the future.

8/10 – Goed

Luis

4 nachten verbleven in maart 2024
Reactie van Jonathan op 15 apr 2024
Thank you for your positive feedback! We're delighted you enjoyed our hotel. We strive to provide a unique and enjoyable experience. Your comments are appreciated, and we look forward to welcoming you back soon. If you have any suggestions for improvement, please let us know.

2/10 – Ontzettend slecht

Elise

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We found bed bugs in our bedroom after laying on the bed for 1 hour. Left the hotel immediately and asked for a refund that I am still waiting for…
2 nachten verbleven in maart 2024
Reactie van Jonathan - GM op 25 mrt 2024
We sincerely apologize for the inconvenience you experienced during your stay. The presence of bed bugs is unacceptable, and we take immediate action to address such concerns. Rest assured, we have taken steps to rectify the situation and ensure the comfort and safety of our guests. Your satisfaction is our priority, and we appreciate your patience and understanding as we undergo an complete inspection of the room. If you have any further concerns, please don't hesitate to reach out to us directly.

10/10 – Uitstekend

Dustin

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place is such a vibe! We loved the look of the place, the decor in the office/bar and the outside. Sadly our room didn’t have the retro stuff in it, but we really enjoyed our stay. Outside of the party, it was pretty quiet. They told us and invited us to their Spring Break party, and we thought it was cool. It was pretty loud but we didn’t mind and we were going to be gone for most of it anyway. We didn’t use room service but I’m sure they’re great. The bed was comfortable, we had a nice tv in our room and while you could tell it’s an old place it’s been renovated quite a bit. Definitely give this place a chance because it’s very reasonable and they even have continental breakfast. It’s a fun, unique place and was one of the best parts of our stay.
2 nachten verbleven in maart 2024
Reactie van Jonathan op 19 mrt 2024
Thank you for vibing with us! We're thrilled you enjoyed our eclectic decor and appreciated the peaceful ambiance. While your room lacked retro charm, we're glad your stay was comfortable. Our Spring Break party was a hit, and we're delighted you found it cool. We hope to welcome you back soon!

10/10 – Uitstekend

Daniel

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Super cute place with friendly staff and a fun nightlife
1 nacht verbleven in maart 2024
Reactie van Jonathan op 19 mrt 2024
We're thrilled you enjoyed our charming atmosphere and friendly team! Our vibrant nightlife aims to please. Thank you for choosing us, and we hope to welcome you back soon for more memorable moments.