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Beoordelingen van Hotel Ylem

3.5 out of 5
Hotel Ylem
8080 S Main St, Houston, TX

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 883 van 1652 beoordelingen" "
Gastenscore: 8 - Goed. 433 van 1652 beoordelingen" "
Gastenscore: 6 - Redelijk. 185 van 1652 beoordelingen" "
Gastenscore: 4 - Matig. 94 van 1652 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 57 van 1652 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Jeffrey

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Other than first floor being under construction, everything was good!
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Santos

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024

8/10 – Goed

Anh

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very unique hotel decor. Part of the hotel is under renovation so I see some inconsistencies in amenities. For examples, different in room phone types, bathroom countertop, no toilet paper holder in the room I was in, etc.
1 nacht verbleven in mei 2024
Reactie van Henry Travis/ Agm op 22 mei 2024
I apologize for the inconsistent of our property but we are working daily to change our hotel to make it better for our guests!

4/10 – Matig

Shala

Reisde met familie en kleine kinderen
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
During my first stay at the Ylem, I was blown away by the aesthetics and the staff members. However, this time was VERY different, the staff was not so welcoming I had to get dressed in the bathroom because my room wasn't ready (mind you the bathroom was so humid and hot), after returning I was placed in a wet humid room with no door frames, no baseboards, no lamps, no water, it was very odd it seemed as if it had flooded. I asked the staff member before checkout and she explained they were remodeling; however, I feel that should be expressed before someone pays to stay because it was a terrible stay.
1 nacht verbleven in mei 2024
Reactie van Henry Travis/ Agm op 22 mei 2024
My apologies we are working to make the hotel better on a daily basis. I will address these issues with my staff and hope you give us another chance to make it better for you !

6/10 – Redelijk

WILMA

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Hotel is very dated including furniture. The shower leaks all over bathroom so keep from happening, I pressed my self against wall which made it feel like you are taking shower with water hose.
1 nacht verbleven in maart 2024
Reactie van Henry Travis/ Agm op 22 mei 2024
We are working to make it better!

10/10 – Uitstekend

MIHAI

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Henry Travis/ Agm op 22 mei 2024
Thank you for your response.

2/10 – Ontzettend slecht

Eric

1 nacht verbleven in mei 2024

8/10 – Goed

Sandra

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Near a Kroger Walgreens restaurants at walking distance and near by parks to take kids if you have any. It was excellent 👍 no construction while we were there April 28. Front staff was accommodating and hears one out! Breakfast space was very decorated and food was an okay variety. Will come back again when in Houston
1 nacht verbleven in april 2024
Reactie van Henry Travis/ Agm op 6 mei 2024
Thank you we really appreciate it you staying with us and look forward to hosting you again!

10/10 – Uitstekend

Sheila C

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Henry Travis/ Agm op 6 mei 2024
Thank you we really appreciate it you staying with us and look forward to hosting you again!

10/10 – Uitstekend

Terri

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Henry Travis/ Agm op 6 mei 2024
Thank you we really appreciate it you staying with us and look forward to hosting you again!

8/10 – Goed

Sharon, BATON ROUGE

Positief: Netheid
2 nachten verbleven in april 2024
Reactie van Henry Travis/ Agm op 6 mei 2024
Thank you we really appreciate it you staying with us and look forward to hosting you again!

6/10 – Redelijk

marco, Torino

Reisde met partner
Positief: Netheid, voorzieningen
Al buffet colazione mancava sempre qualcosa... la ragazza non riusciva a rifornire caffè, succhi, uova...
3 nachten verbleven in april 2024
Reactie van Henry Travis/ Agm op 6 mei 2024
Thank you we really appreciate it you staying with us and look forward to hosting you again!

2/10 – Ontzettend slecht

Elizabeth M.

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Henry Travis/ Agm op 6 mei 2024
Thank you we really appreciate it you staying with us and look forward to hosting you again!

4/10 – Matig

Jacque

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Property seemed old and in need of a renovation. Nothing special like I would expect in a "boutique" hotel. Room was clean but could hear doors slamming and people up and down the hallways. Beds and pillows were not comfortable. I would not recommend.
1 nacht verbleven in april 2024

4/10 – Matig

Dustin

Zakenreiziger, Reisde met partner
I first want to say that we travel to Houston often for my wifes stage 4 cancer treatment like many others. We were excited about this place because of its uniqueness. It lived up to the hype on that. The staff was super friendly and attentive. The beds were average and the pillows were horrible. The construction was loud when my wife was trying rest after appointments. The kicker was that there was no hot water 2 mornings in a row. That was a deal breaker for us. We wanted it to work so bad. But no such luck.
3 nachten verbleven in april 2024

4/10 – Matig

Carl L Walton

3 nachten verbleven in april 2024
Reactie van Henry Travis/ Agm op 22 mei 2024
Thank you for your response.

6/10 – Redelijk

Carl

Negatief: Voorzieningen
The property is undergoing repairs and renovations. Had I know, i would have never stayed there.
1 nacht verbleven in april 2024

4/10 – Matig

John

Reisde met partner
Room not ready on time. Door key did not work. No chair in room. Bathroom door trim not completed. Breakfast horrible. Checked out a day early loosing money.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Jerri

Positief: Staat van de accommodatie en faciliteiten
Nice place
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Indraneel

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

10/10 – Uitstekend

Richard

Positief: Netheid, staat van de accommodatie en faciliteiten
The staff was great. The new renovation looks great. The breakfast was awesome and had real breakfast options.
2 nachten verbleven in april 2024

10/10 – Uitstekend

ALEKSANDR

Positief: Netheid, staat van de accommodatie en faciliteiten
Very cool and very unique per room
1 nacht verbleven in april 2024
Reactie van Henry Travis/ Agm op 19 apr 2024
Thank you for staying with us we hope your stay was pleasant and look forward to you coming back!

10/10 – Uitstekend

Justyna

Positief: Netheid, staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Henry Travis/ Agm op 19 apr 2024
Thank you for staying with us we hope your stay was pleasant and look forward to you coming back!

8/10 – Goed

Gilrose

Reisde met partner
Positief: Netheid, voorzieningen
The AGM and the front desk staff were very helpful and accommodating. Wonderful customer service!!!
9 nachten verbleven in april 2024
Reactie van Henry Travis/ Agm op 19 apr 2024
Thank you for staying with us we hope your stay was pleasant and look forward to you coming back!

10/10 – Uitstekend

Bruce

Reisde met een groep
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Customer service was great the rooms are clean and comfortable. Love the fact the food places are in walking distance.
1 nacht verbleven in april 2024
Reactie van Henry Travis/ Agm op 19 apr 2024
Thank you for staying with us we hope your stay was pleasant and look forward to you coming back!

6/10 – Redelijk

Doris, Laredo

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Henry Travis/ Agm op 19 apr 2024
Thank you for staying with us we hope your stay was pleasant and look forward to you coming back!

10/10 – Uitstekend

Emily

1 nacht verbleven in april 2024
Reactie van Henry Travis/ Agm op 6 mei 2024
Thank you we really appreciate it you staying with us and look forward to hosting you again!

10/10 – Uitstekend

Shelia

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Very great service and pleasant staff.
1 nacht verbleven in april 2024
Reactie van Henry Travis/ Agm op 19 apr 2024
Thank you for staying with us we hope your stay was pleasant and look forward to you coming back!

8/10 – Goed

Rachel

Reisde met partner
Positief: Netheid, voorzieningen
The decorating is unique & interesting.The staff is polite & helpful. The complementary breakfast is good, & it’s very close to the medical center. Ylem is an older property, & there is a bit of a musty smell. If you are sensitive to smells, you might want to bring an air freshener of some sort. The pillows are tiny, so I will be bringing my own pillow next time. The price is reasonable. I would not stay here for a vacation, or “romance”, but it’s good if you have to be at the medical center, & don’t want to spend a lot, or pay extra for parking. A lot of the nicer places in the area charge for parking.
1 nacht verbleven in maart 2024
Reactie van Henry Travis/ Agm op 10 apr 2024
Thank you for your response we are doing our best daily to improve our property!

4/10 – Matig

Nijah

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
Property is under construction
6 nachten verbleven in april 2024
Reactie van Henry Travis/ Agm op 19 apr 2024
Thank you for staying with us we hope your stay was pleasant and look forward to you coming back!

4/10 – Matig

Mariana

Positief: Netheid
Negatief: Voorzieningen
I was initially excited about this charming looking and not expensive hotel, but it really didn’t live up to expectations even though my expectations were pretty basic. The first night I was there, the hot water in that room’s bathroom was not working. So cold shower it was. That same night at around midnight, someone must’ve confused my room with theirs and they tried to enter my room. For some reason, their key actually worked, so they must’ve double booked it or something. The only reason the door didn’t fully open was because I had the latch on it. But the fact that a strangers room key actually managed to open my door was terrifying. I did not feel safe that night. I spoke with the front desk the next morning and they were very apologetic and switched my room (which had hot water thankfully). But I was not offered any compensation for the mishaps and safety breaches of the first night. They are quick to charge you for incidentals upon check-in, but if the hotel messes up, no compensation is offered. Very disappointing experience unfortunately. The hotel was also undergoing renovations and you could hear everything going on in the halls, so it got quite noisy.
2 nachten verbleven in april 2024
Reactie van Henry Travis/ Agm op 10 apr 2024
I do apologize again for the inconvenience and the experience you had with us. I will be reaching out to you via email.

10/10 – Uitstekend

Karl

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Henry Travis/ Agm op 10 apr 2024
Thank you for response we hope to have you stay with us again.

6/10 – Redelijk

Curtis

Reisde met partner
Positief: Voorzieningen
Under Construction 🏗
1 nacht verbleven in april 2024
Reactie van Henry Travis/ Agm op 10 apr 2024
Thank you for response we hope to have you stay with us again.

2/10 – Ontzettend slecht

Douglas

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Simply do not recommend this hotel at ANY Price…this place is Hotel hell. Hotels under a complete renovation and yet there is NO MENTION that you are stay at a hotel under renovation—— it should be CLOSED until staff/standards and repairs and remodeling is completed. Room we were given was clearly a room that had NOT BE RENOVATED YET. And staff could care less about the condition of room or dirtyness of the room and facility in general. Bedding Hair in bed Mattresses so old they have permanent 3 in / 4 deep impressions in them Stains on pillow and pillow protectors stains mattress Had to change own sheets Pillows so small they where barely size of soccer ball Overall room: Room smelled of mold Bath tike cracked out side tub to cut your feet on Tub drain rusted badly. Windows seals failed decades ago to where they can not be even seen through. Windows vapor seals are broken on ALL WINDOWS for what appears to be Years and years such that the inside of windows are overgrown with bacteria/ mold growths that make the windows almost opaque such that you can even see through them.. Drywall falling off the wall and ceiling where leak in bathroom above above 115 was not patched or repaired Carpet stained and dirty and need replacing again years ago. Overall facility: No business center - existed but was a completely filled with boxes and remodeling debris and junk. Broken auto glass in parking lot and grass area 50 old toilets and tubs stacked all over parking lot
2 nachten verbleven in april 2024
Reactie van Henry Travis/ Agm op 10 apr 2024
Thank you for your response. We are working daily to improve our hotel.

8/10 – Goed

Ernestina

3 nachten verbleven in april 2024

10/10 – Uitstekend

Jaz

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The front desk ladies and gentlemen were beyond nice always had a smile and cracked some jokes. Staff was friendly and made sure I was taken care of .
3 nachten verbleven in april 2024
Reactie van Henry Travis/ Agm op 7 apr 2024
We appreciate your business, and we look forward to you staying with us in the near future!

8/10 – Goed

Janelle

1 nacht verbleven in april 2024

10/10 – Uitstekend

Denise

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very comfortable, clean and staff is great. Great price, close to MD Anderson, they provide transportation to and from the Clinic.
1 nacht verbleven in april 2024
Reactie van Henry Travis/ Agm op 7 apr 2024
We appreciate your business and look forward to you visiting us again. Have a wonderful day!

8/10 – Goed

Nathaniel

Zakenreiziger, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I like the location to and from the medical center.
1 nacht verbleven in april 2024
Reactie van Henry Travis/ Agm op 7 apr 2024
That is true we offer shuttle service Mon- Fri 7am-7pm would love to have you stay with us again!

10/10 – Uitstekend

Coley

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Henry Travis/ Agm op 7 apr 2024
We appreciate your business and look forward to you staying with us again in the near future!

6/10 – Redelijk

Liliana

Positief: Netheid
2 nachten verbleven in maart 2024
Reactie van Henry Travis/ Agm op 10 apr 2024
Thank you for response we hope to have you stay with us again.

10/10 – Uitstekend

Vanessa

1 nacht verbleven in maart 2024
Reactie van Henry Travis/ Agm op 19 apr 2024
Thank you for staying with us we hope your stay was pleasant and look forward to you coming back!

10/10 – Uitstekend

Ruth

Zakenreiziger, Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Cute little spot. Very clean and quiet and was conveniently located for our destination. Super comfortable as well. The only thing I would change is the size of the pillows, they were quite small but not enough of an issue to keep us from staying there again.
1 nacht verbleven in maart 2024
Reactie van Janae Hotel Ylem FD op 28 mrt 2024
Thank you for leaving your wonderful feedback of your most recent stay. We truly value and appreciate you. We hope to be able to provide you more great service on your next visit. Thank you again for choosing Hotel Ylem!

8/10 – Goed

Anding, Fremont

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good location, a lot of restaurants around it.
1 nacht verbleven in maart 2024
Reactie van Janae Hotel Ylem FD op 28 mrt 2024
Thank you for leaving your wonderful feedback of your most recent stay. We truly value and appreciate you. We hope to be able to provide you more great service on your next visit. Thank you again for choosing Hotel Ylem!

6/10 – Redelijk

Martha

2 nachten verbleven in maart 2024
Reactie van Janae Hotel Ylem FD op 26 mrt 2024
Thank you for leaving your wonderful feedback of your most recent stay. We truly value and appreciate you. We hope to be able to provide you more great service on your next visit. Thank you again for choosing Hotel Ylem!

10/10 – Uitstekend

Jazmyn

Reisde met een groep, Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
10/10
1 nacht verbleven in maart 2024
Reactie van Jana'e Hotel Ylem FD op 25 mrt 2024
Thank you for leaving your wonderful feedback of your most recent stay. We truly value and appreciate you. We hope to be able to provide you more great service on your next visit. Thank you again for choosing Hotel Ylem!

10/10 – Uitstekend

Aurora

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Jana'e Hotel Ylem FD op 25 mrt 2024
Thank you for leaving your wonderful feedback of your most recent stay. We truly value and appreciate you. We hope to be able to provide you more great service on your next visit. Thank you again for choosing Hotel Ylem!

10/10 – Uitstekend

Chun-Li

1 nacht verbleven in maart 2024
Reactie van Henry Travis/ Agm op 19 apr 2024
Thank you for staying with us we hope your stay was pleasant and look forward to you coming back!

2/10 – Ontzettend slecht

Kimberlee

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This place is extremely dirty! Sheets had stains & bathroom had marks and stains as well! DO NOT WASTE YOUR MONEY THIS PLACE IS VERY Deceiving!
3 nachten verbleven in februari 2024
Reactie van Jana'e Hotel Ylem FD op 23 mrt 2024
Thank you for choosing Hotel Ylem as your home away from home! It seems as if we have missed the mark to meet your expectations and have room for improvement. Thank you for your feedback and bringing these things to our attention. We apologize for your experience will address each issue to ensure a better stay for our guests! Please reach out to us directly with more information as we would love to investigate the details. We do hope you choose to stay with us again so that we can show you the true meaning of hospitality!

8/10 – Goed

Jennifer

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
The staff was very friendly
1 nacht verbleven in maart 2024
Reactie van Misha D. op 20 mrt 2024
Jennifer, Thank you for choosing Hotel Ylem as your choice for accommodations! We are glad that you enjoyed your stay and the friendly staff. We do hope to serve you again for any future reservations.