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Beoordelingen van The Westin Houston Medical Center/Museum District

4 out of 5
The Westin Houston Medical Center/Museum District
1709 DRYDEN ROAD, Houston, TX

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 680 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 180 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 75 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 27 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 38 van 1000 beoordelingen" "

9,4/10

Netheid

9,0/10

Personeel en service

9,0/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Ana

Zakenreiziger, Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
The building looks modern and the rooms are spacious. Checking in, eating inside the onsite restaurant and getting room service was slow and inefficient. I won’t be staying at this property again.
3 nachten verbleven in mei 2024

8/10 – Goed

Marc

Positief: Netheid, personeel en service
Tv didn’t work, apparently hasn’t worked in a while. Pretended to come fix when it has not been operational for a while.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

joshua

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in mei 2024

8/10 – Goed

Chris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

Martin

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Service at the Terrace could be significantly better.
5 nachten verbleven in april 2024

8/10 – Goed

Milos

3 nachten verbleven in april 2024

10/10 – Uitstekend

Debbie, San Antonio

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice. Spent one night there but by all accounts all was good. No complaints
1 nacht verbleven in april 2024

10/10 – Uitstekend

Alvaro

3 nachten verbleven in april 2024

6/10 – Redelijk

Brian

Positief: Netheid, personeel en service
Hotel was nice but grossly overpriced. Paid for a king suite but had empty shampoo and body wash containers in shower upon arrival, light bulbs that were burned out, and a front desk that was slow to pick up the phone. Shuttle service was fantastic to MDA, however.
2 nachten verbleven in april 2024

10/10 – Uitstekend

William, Wilmette

2 nachten verbleven in april 2024

10/10 – Uitstekend

Lisa

2 nachten verbleven in maart 2024

10/10 – Uitstekend

Amy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our second time staying at this property and it’s just as good as I remembered! Professional staff. Very clean. Excellent restaurant and bar area. Very comfortable beds. Huge bathtub in queen executive suite. Lobby very welcoming with fresh flowers and available waters. I just really love this property. Highly recommend!
2 nachten verbleven in april 2024

10/10 – Uitstekend

Gabriela de la, Martínez de la Torre

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
genial, todo perfecto, si regresaria
2 nachten verbleven in april 2024

6/10 – Redelijk

DEBKUMAR

Reisde met familie en kleine kinderen
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
Stayed here for 3 night’s with a 8yo and a 5 yo. PROS: Best Vallet service; the attendant’s were all excellent and doing their best job and providing a great service. Overall clean property and well maintained. Check in and Check out were smooth. CONS: no room service exist here which was odd. First day I got the “at room breakfast” card which I updated and placed at the door. Next morning we had to start early for a day tour and I had to call and remind them 3 times before I got the breakfast and that also some items were missing. After that never received that Breakfast at room card again. May be that’s only for first day!! Room cleaning; not sure what’s their schedule for room cleaning. Came back after the day tour around 5-5:30 pm. Still room was not cleaned. Had to call them and request for room cleaning. After that for the remaining 2 days, didn’t specifically request and didn’t get room cleaning. This was odd. We had 2 small kids so we had lot of trash like bottles, chip packets etc and that got piling in the room. Odd that suck a big property and they don’t do room cleaning service everyday. Location is great! Lot of restaurant and food options nearby apart from the terrace restaurant.
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Amy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed with our family of 4. 2 kids, 6 and 8. Wanted to stay near Hermann Park and wanted to be walkable to a lot of eating since we didn’t have a car. Worked perfect. Loved the hotel restaurant but also enjoyed the many faster. It’s next to the light rail which is great too. For a city known to be a car city this spot worked recalled well for us (we did Uber a lot too). Would definitely stay again. The staff were super amazing. The rooms were clean and comfy.
3 nachten verbleven in maart 2024
Reactie van TAdame op 26 mrt 2024
Dear Amy,Thank you for sharing your experience at the Westin Medical Center. We loved your kind words. We appreciate the opportunity and hope to see you soon.

10/10 – Uitstekend

Mazen

7 nachten verbleven in maart 2024

10/10 – Uitstekend

Kensey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van TAdame op 26 mrt 2024
Dear Kensey,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 – Uitstekend

Crystal

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We came to Houston for the stock show and chose this hotel specifically for location and easy access to the Metrorail. Starting with the valet to the dining staff and everyone in between, they were the nicest and most helpful staff you could ask for.
2 nachten verbleven in maart 2024
Reactie van TAdame op 26 mrt 2024
Dear Crystal,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 – Uitstekend

Amber

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
i really enjoyed staying here. it was clean, quiet, and close to the hospital. the food at terrace 45 was amazing. everyone was super friendly. i enjoyed it so much, i booked another 3 rooms for a family members upcoming surgery.
1 nacht verbleven in maart 2024
Reactie van TAdame op 15 mrt 2024
Dear Amber,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 – Uitstekend

Mariana

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We lived our stay. Close to hospital and hotel van was wonderful for our commute to and from hospital.
2 nachten verbleven in maart 2024
Reactie van TAdame op 15 mrt 2024
Dear Mariana,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

8/10 – Goed

ENRIQUE

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All good!
14 nachten verbleven in februari 2024
Reactie van TAdame op 28 feb 2024
Dear Enrique,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

6/10 – Redelijk

Mark

Reisde met een groep, Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Waiters in the bar / reaturant area are rude. I probably wouldn’t stay again for that reason.
1 nacht verbleven in februari 2024
Reactie van TAdame op 27 feb 2024
Dear mark,Thank you for sharing your experience at the Westin Medical Center. I am sorry we did not meet all your expectations. I will have our leadership to work on these comments. We appreciate the opportunity and hope to see you next time travel brings you this way.

8/10 – Goed

Christopher

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van TAdame op 28 feb 2024
Dear Christopher,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van TAdame op 28 feb 2024
Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 – Uitstekend

Kristin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van TAdame op 28 feb 2024
Dear Kristin,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 – Uitstekend

Nazir Alberto

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in februari 2024
Reactie van TAdame op 28 feb 2024
Dear Nazir,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

8/10 – Goed

Joan

5 nachten verbleven in februari 2024
Reactie van TAdame op 26 mrt 2024
Dear Joan,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

8/10 – Goed

margaret

Zakenreiziger
1 nacht verbleven in februari 2024
Reactie van TAdame op 27 feb 2024
Dear Margaret,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 – Uitstekend

cynthia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van TAdame op 27 feb 2024
Dear Cynthia,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 – Uitstekend

Dezur

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean and beautiful
1 nacht verbleven in januari 2024
Reactie van TAdame op 27 feb 2024
Dear Dezur,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

6/10 – Redelijk

Wilmar

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Hotel rooms to expensive for what they charge
1 nacht verbleven in januari 2024
Reactie van TAdame op 27 feb 2024
Dear Wilmar,Thank you for sharing your experience at the Westin Medical Center. I am sorry we did not meet all your expectations. I will have our leadership to work on these comments. We appreciate the opportunity and hope to see you next time travel brings you this way.

10/10 – Uitstekend

Erica

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van TAdame op 27 feb 2024
Dear Erica,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay!
Hotel was very clean. Our stay was great! Staff was super! Overall we cannt wait to stay here again!
2 nachten verbleven in januari 2024
Reactie van TAdame op 27 feb 2024
Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

6/10 – Redelijk

Kelly

Positief: Netheid, staat van de accommodatie en faciliteiten
Not up to Westin standards
I typically love Westin hotels but a number of things were just "off" about this location. The staff were kind of cold, the beds weren't very comfortable, lots of street noise (even on the 9th floor), and general odd design. The bathroom door was a big glass slider that wouldn't stay closed and the toilet seat slipped around every time.
1 nacht verbleven in januari 2024
Reactie van TAdame op 27 feb 2024
Dear kelly,Thank you for sharing your experience at the Westin Medical Center. I am sorry we did not meet all your expectations. I will have our leadership to work on these comments. We appreciate the opportunity and hope to see you next time travel brings you this way.

10/10 – Uitstekend

John

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van TAdame op 27 feb 2024
Dear John,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 – Uitstekend

THOMAS

2 nachten verbleven in januari 2024
Reactie van TAdame op 27 feb 2024
Dear Thomas,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 – Uitstekend

Zane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van TAdame op 27 feb 2024
Dear Zane,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 – Uitstekend

Briana

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
loved my stay
1 nacht verbleven in januari 2024
Reactie van TAdame op 27 feb 2024
Dear Briana,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

4/10 – Matig

Sunil

Positief: Netheid
Negatief: Personeel en service
1 nacht verbleven in januari 2024
Reactie van TAdame op 27 feb 2024
Dear Sunil,Thank you for sharing your experience at the Westin Medical Center. I am sorry we did not meet all your expectations. I will have our leadership to work on these comments. We appreciate the opportunity and hope to see you next time travel brings you this way.

8/10 – Goed

Maria Yezmin Yvonne

13 nachten verbleven in januari 2024
Reactie van TAdame op 19 jan 2024
Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Sheila from front desk, Mariana from the restaurant are both rockstars
1 nacht verbleven in januari 2024
Reactie van TAdame op 19 jan 2024
Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 – Uitstekend

Ashley

1 nacht verbleven in januari 2024
Reactie van TAdame op 27 feb 2024
Dear Ashley,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van TAdame op 19 jan 2024
Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
Stayed for a long weekend with my family. Location is unbeatable and close to the museum district. The valet service is totally worth it, and the folks (plus the system they use) were nice and responsive. Stayed in a King Suite but the room was just average. The tub stopper was broken and would not hold water. I had to ask them to come fix it twice, and it still didn't function properly by the end of our stay. The door to the bathroom which had a semi-translucent pane also let in a lot of light, making it difficult for light sensitive sleepers. One of our stools was also broken and my wife almost fell off, hurting herself. Overall - for the amount paid, the hotel left a little to be desired. Service and folks we interacted with though were really nice. The gym was great and the pool was solid.
3 nachten verbleven in januari 2024
Reactie van TAdame op 27 feb 2024
Thank you for sharing your experience at the Westin Medical Center. I am sorry we did not meet all your expectations. I will have our leadership to work on these comments. We appreciate the opportunity and hope to see you next time travel brings you this way.

10/10 – Uitstekend

John

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van TAdame op 19 jan 2024
Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable bed, large shower, very clean
1 nacht verbleven in januari 2024
Reactie van TAdame op 19 jan 2024
Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Winner
Sooo comfy! Great place to stay if you need to be in the medical district. Room was super quiet and bed very comfortable. Added the extra valet and saved $ thanks to Hotel.com
1 nacht verbleven in januari 2024
Reactie van TAdame op 19 jan 2024
Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

10/10 – Uitstekend

lizbeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van TAdame op 19 jan 2024
Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.

2/10 – Ontzettend slecht

Ariel

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Black Mold in room
We arrived at 1:30 am and was assigned a room that had a strong mildew odor and was humid. Upon waking up and opening the window we found that the so does were leaking and full of mold and rust. I coughed the entire next day. The hotel says they couldn’t refund the night because I booked through a third party. There were stains on the carpet and bed.
2 nachten verbleven in januari 2024
Reactie van TAdame op 27 feb 2024
Thank you for sharing your experience at the Westin Medical Center. I am sorry we did not meet all your expectations. I will have our leadership to work on these comments. We appreciate the opportunity and hope to see you next time travel brings you this way.

8/10 – Goed

Leticia

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I'm very sensitive to smells. The only thing I did not like was that the pillowcases did not have a fresh smell. They smelled as if they had not been changed. There was a dirty hair smell on them. I used a towel over the pillow to sleep on. Also, the valet left his phone in my car and we had to figure out how he could get it back from me. It was a little inconvenient for me because I was in the middle of attending appointments at MD Anderson and I had to do alot of walking to get it back to him. I recently had hip replacement surgery 7 weeks ago.
1 nacht verbleven in januari 2024
Reactie van TAdame op 27 feb 2024
Dear Leticia,Thank you for sharing your experience at the Westin Medical Center. We appreciate the opportunity and hope to see you soon.