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Beoordelingen van Columba Hotel Inverness by Compass Hospitality

3 out of 5
Columba Hotel Inverness by Compass Hospitality
7 Ness Walk, Inverness, Scotland

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 310 van 1005 beoordelingen" "
Gastenscore: 8 - Goed. 374 van 1005 beoordelingen" "
Gastenscore: 6 - Redelijk. 167 van 1005 beoordelingen" "
Gastenscore: 4 - Matig. 103 van 1005 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 51 van 1005 beoordelingen" "

7,8/10

Netheid

8,0/10

Personeel en service

7,2/10

Voorzieningen

7,0/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Sabine

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
The beds were really hard so we didn’t sleep very well
2 nachten verbleven in mei 2024

8/10 – Goed

Marcel

2 nachten verbleven in april 2024
Reactie van Bethan op 12 mei 2024
Dear Marcel, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Johannes

2 nachten verbleven in april 2024
Reactie van Sapna op 10 mei 2024
Thank you so much for leaving us a kind review. We are delighted to know that you enjoyed your stay at the hotel. We hope to see you again in future.

6/10 – Redelijk

Tim, Utrecht

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Over het algemeen mooi hotel in een imposant kenmerkend gebouw met mooie kamers. Het had ook een mooie luxe uitstraling. Heb er heerlijk geslapen. Echter had het hotel, in ieder geval op het moment dat wij er waren, zijn zaakjes niet echt op orde. Administratie bij de receptie kwam rommelig over. Op de eerste dag dat wij hier aankwamen werden we zomaar zonder aankondiging door de receptie naar een ander hotel gestuurd omdat er "rooming problems" waren. Het is onduidelijk waarom dit fout is gegaan. Gelukkig was dat andere hotel wel dichtbij. Het ontbijt was ook best een aanfluiting, zeker op de laatste dag was er bijna niks klaargezet en waren we genoodzaakt elders in de stad te ontbijten.
3 nachten verbleven in september 2022

2/10 – Ontzettend slecht

Thom

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
HORRIBLE HOTEL
Where to begin. After a 4 hour long bus ride behind us, me and my girlfriend were supposed to check in at the Columba hotel at 3 o'clock. After being told that the room was not yet "clean" we waited for 2 hours in the bar where we were given no less than one free drink. Upon which we were told that the room was still not ready. After we were finally allowed to enter the room we were greeted by dried pee and poop residue on the toilet seat, toothpaste splatters on the faucet, sink and shower screen, used tissues on the bathroom floor, weeks of accumulated dust on the floor, walls and tables, dried blood stains on the sheets, enormously dirty windows, chips and crumb residue from the previous guest on the floor and chairs, not to mention a pair of socks and underpants from another guest. I went to the reception 6 times because after hours and multiple empty promises nothing happened. I have never been so fooled by poor and uninterested and lazy management. Even after indicating to be allergic to excessive dust, a vacuum cleaner was never brought, let alone a proper cleaning (which was promised several times). We ended up spending the three days we were there sleeping under filthy sheets with blood stains and a dirty, dusty, uncleaned room.
3 nachten verbleven in augustus 2022

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Het personeel was tijdens het (vroege) ontbijt heel vriendelijk. Aan de receptie werden we direct goed geholpen met onze vraag over de prijs van een taxirit.
7 nachten verbleven in januari 2020
Reactie van The Columba Team op 10 feb 2020
Thank you for the review of Columba Hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Zeer vriendelijk personeel, enorm grote kamers met prachtig uitzicht. Badkamer fantastisch!
5 nachten verbleven in juli 2019
Reactie van The Columba Team op 22 jul 2019
Thank you for your fantastic feedback.

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Onze suite was toe aan renovatie. Wel lekker ruim. Maar se vellen hingen aan het plafond. Ja behang kwam los van het plafond. Ook is het tapijt verouderd en loopt de gehele etahe wat scheef. Sevice was uitstekend, ontbijt zou wat meer keus kunnen hebben bij een 4* hotel.
3 nachten verbleven in april 2019
Reactie van Operations op 3 mei 2019
Thank you for your feedback. I have asked our Maintenance Manager to investigate the room you stayed in regarding the wallpaper.

8/10 – Goed

Kimberley

Positief: Netheid, personeel en service en comfort kamer
1 nacht verbleven in januari 2019
Reactie van Tracy Stranraer-Mull op 5 feb 2019
Dear Guest, thank you for your review. Kind regards Columba Hotel

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in oktober 2018
Reactie van Tracy Stranraer-Mull op 26 okt 2018
Dear Guest, thank you for your review. Kind regards Columba Hotel

8/10 – Goed

James

Reisde met familie
Positief: Voorzieningen
Excellent location, very friendly staff and nice room.
2 nachten verbleven in mei 2024

4/10 – Matig

Maggie, Melbourne

Reisde met partner
Negatief: Personeel en service, voorzieningen
This was a great location in Inverness. However, the staff were a bit rude when asking for a fan. Seemed put off that they were even being asked for anything. Also, there was a fire. The gentleman on duty was nonchalant about the entire ordeal. He was not very efficient in checking to see if all of the people were out of the hotel and accounted for. There were also elderly people who didn’t have a place to sit, didn’t have shoes on, and were obviously cold—as we were out in the street from 2 AM-4 AM. The same guy on duty did not update people periodically to let me know what would happen or just simply to reassure them. When the fire department finally told us all to assemble in one room together for an update, we weee given water. It might have been nice to offer drinks and snacks—maybe even free food vouchers for being outside in the cold for two hours. The hotel is old and I would worry about electrical issues/fire hazards. I would likely stay elsewhere if I was in Inverness again.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Rachael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was great and the rooms were nice. Located right on the river
1 nacht verbleven in mei 2024
Reactie van Bethan op 12 mei 2024
Dear Rachael, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

carol

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location to get around the city
2 nachten verbleven in mei 2024
Reactie van Bethan op 12 mei 2024
Dear Carol, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

8/10 – Goed

Michael

Positief: Voorzieningen
Classic Edwardian hotel updated for modern clientele. Excellent location, good sized rooms with very comfortable bed. Be happy to stay again
5 nachten verbleven in april 2024
Reactie van Sapna op 10 mei 2024
Thank you so much for leaving us a kind review. We are delighted to know that you enjoyed your stay at the hotel.

2/10 – Ontzettend slecht

Mercedes

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Bethan op 12 mei 2024
Dear Mercedes, we appreciate taking the time to write this review, I am very sorry to hear that your stay did not meet your expectations.

8/10 – Goed

Steven, Albion

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the location, great view of the river Ness and the city of Inverness from the room. The room was spacious and well appointed. The only issue during our stay was that the room was cleaned but the bed was not made up which we reported to the staff. We would definitely stay there again.
4 nachten verbleven in april 2024
Reactie van Sapna op 10 mei 2024
Thank you so much for leaving us a kind review. We are delighted to know that you enjoyed your overall stay at the hotel. We have forwarded your remarks to the housekeeping. And will be pleased to see you again in future.

6/10 – Redelijk

Karen

Reisde met familie
Positief: Netheid, personeel en service
Clean and great location. Parking was around the corner, but no problem for stay. Old building, unique but lights and shower didn’t work properly.
1 nacht verbleven in mei 2024
Reactie van Sapna op 10 mei 2024
Thank you so much for leaving us a kind review. We are delighted to know that you enjoyed your overall stay at the hotel. Your remarks have been forwarded to our Maintenance. We hope to see you in future.

4/10 – Matig

Michael

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The place was a dump, this place should have been gutted and fully renovated 10 years ago. First room we got smelt of mould with visible water damage on the walls. We complained and they moved us to another room with visible water damage, but at least it didn’t smell of mould so we roughed it for a night. The hotel is in terrible condition, and I think if an inspector showed up it would be closed down. Health risk.
2 nachten verbleven in mei 2024
Reactie van Bethan op 12 mei 2024
Dear Michael, we appreciate taking the time to write this review, I am very sorry to hear that your stay did not meet your expectations.

10/10 – Uitstekend

leigh ann

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Xx
2 nachten verbleven in april 2024
Reactie van Bethan op 12 mei 2024
Dear Leigh Ann, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

6/10 – Redelijk

Jennifer

Reisde met een groep
Negatief: Staat van de accommodatie en faciliteiten
the place needs updating, the halls are noisy, the restaurant closed too early
2 nachten verbleven in april 2024
Reactie van Sapna op 29 apr 2024
Good Morning, Thank you for leaving us a review. We appreciate your feedback. Our hotel was built in 1881. We believe that adds to its charm. And it is an A-listed building as well. Your remarks for the restaurant has been forwarded.Thank you for staying with us. We hope to see you in future.

8/10 – Goed

Ken

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is an old 'character' hotel and was OK given its excellent location. The breakfast was good. The evening meal was reasonably priced for the area but not brilliant. My steak was small and tough and my wife's steak pie was not great.
1 nacht verbleven in april 2024
Reactie van Columba Team op 27 apr 2024
Dear Ken, Thank you for your review, I am glad that you enjoyed the location of the hotel. I do apologise about your evening meal with us.

10/10 – Uitstekend

Marilyn

1 nacht verbleven in april 2024

10/10 – Uitstekend

Margaret

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff very friendly
2 nachten verbleven in april 2024
Reactie van Columba Team op 27 apr 2024
Dear Margaret, Thank you for your kind review, I am glad that the staff were friendly during your stay

6/10 – Redelijk

Kevin

Positief: Netheid, personeel en service
3 nachten verbleven in april 2024
Reactie van Columba Team op 21 apr 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.

6/10 – Redelijk

Suzanne

Positief: Netheid
Property was very central to the city and sites of interest. It was quiet and safe but the service was minimal unless asked for.
5 nachten verbleven in april 2024
Reactie van Columba Team op 20 apr 2024
Dear Suzanne,we are glad to hear that you enjoyed your stay with us and hope to see you again in the future !!

2/10 – Ontzettend slecht

Lauren

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Hotel room was dirty, stains on sheets.
3 nachten verbleven in april 2024
Reactie van Columba Team op 20 apr 2024
Dear guest, thank you for your time to write this review, I apologize for this bad experience. I am very disappointed to hear that our room did not meet your expectations. Your remarks are well noted and I personally will make every effort to remove all shortcomings as soon as possible. We will try the next time to be more than expected.

10/10 – Uitstekend

Christine, Verdun

1 nacht verbleven in april 2024
Reactie van Sapna op 10 mei 2024
Thank you so much for leaving us a kind review. We are delighted to know that you enjoyed your stay at the hotel. We hope to see you again in future.

10/10 – Uitstekend

Nadine Debolt

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What a jewel this hotel is! It’s location is right in the heart of the city on a the beautiful river, Ness. The cathedral is a 3 minute walk and the shopping area with bars and restaurants is the same. Our room was beyond expectations and the food excellent.
2 nachten verbleven in april 2024
Reactie van The Columba Team op 16 apr 2024
Thank you for your feedback on your stay. I am glad to hear everything over your stay was pleasant and you had a wonderful stay. We pride ourselves on our food and the level of customer service our staff provide. We look forward to welcoming you back to the Columba Hotel in future. Kind regards Columba Team

10/10 – Uitstekend

Mairi

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly & helpful staff. Quick checkins & outs. Dog friendly, clean & super convenient location
2 nachten verbleven in april 2024
Reactie van Columba Team op 14 apr 2024
Dear Mairi, thank you for your lovely review, I am glad that you enjoyed the hotel and that the staff were great.

2/10 – Ontzettend slecht

Cameron

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
On arrival greeted with uninterested staff members. Carpets throughout hallway all.ripped and torn. Marks all over the walls throughout. Room wasnt great t.v was hels up by a book as ut was missing peg. Very small aswell for being about 20 foot away from.bed. shower was terrible lukewarm water at best with hardly any pressure. It was fitted far too close the wall which it difficult to use correctly. Genuinely our staff was poor and wouldn't return. There are much cheaper hotels much better run and equipped
2 nachten verbleven in maart 2024
Reactie van The Columba Team op 16 apr 2024
Dear guest, thank you for your time to write this review, I apologize for this bad experience. I am very disappointed to hear that our housekeeping staff did not meet your expectations. Your remarks are well noted and I personally will make every effort to remove all shortcomings as soon as possible. We will try the next time to be more than expected.

6/10 – Redelijk

Thomas

Zakenreiziger, Reisde met familie
Positief: Personeel en service
Ok for 1night
1 nacht verbleven in maart 2024
Reactie van Caitlin op 31 mrt 2024
Dear Thomas, Thank you for your review

8/10 – Goed

Ian

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel and nice staff,Housekeeping a little let down towels left on bathroom floor as instructed to be replaced were uplifted but not replaced. Emptied bucket but left empty plastic bottle sitting next to bin.
2 nachten verbleven in maart 2024
Reactie van Bethan op 27 mrt 2024
Dear Ian, thank you for taking the time to review our hotel! We are glad that you enjoyed your overall stay with us. I am sorry to hear housekeeping were not as expected. Please rest assured that we will be speaking with the team about this. Please be aware this is not our usual standard of service. We hope to welcome you back to the Columba to provide the hotel experience many of our guests have come to trust us for. Sincerely, The Columba Team

8/10 – Goed

Ian

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
Disappointed in the housekeeping.we left towels on bathroom floor as instructed to be changed still lying when we returned.empty bottle beside waste bucket not lifted.
2 nachten verbleven in maart 2024
Reactie van Sapna op 20 mrt 2024
Thank you for the review. We apologise for the inconvenience that has been caused to you. We will forward this review onto the Housekeeping staff.

10/10 – Uitstekend

Prashansa

2 nachten verbleven in maart 2024
Reactie van Columba Team op 14 apr 2024
Dear Prashansa, Thank you for your kind review

8/10 – Goed

Karen

2 nachten verbleven in maart 2024
Reactie van Columba Team op 14 apr 2024
Dear Karen, Thank you for your kind review of the hotel and your stay.

8/10 – Goed

Maria Luisa, London

Positief: Voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The Hotel was easy to find , it’s located in the perfect location. However, my single room was not . It was very dusty ineficientes they dealt with as soon it was brought to their attention. The bathtub was not clean properly and there were cobwebs in the bathroom and in the room . Didn’t have the best view , a brick wall and the dustbins. The breakfast was plenty full, a buffet and dinner was great .
3 nachten verbleven in maart 2024
Reactie van Caitlin op 8 mrt 2024
Thank you for your review, I do apologise that your room was not up to standards, in regards, to the bathroom and the dust in the room, but I am glad you enjoyed your breakfast and dinner at the hotel.

8/10 – Goed

Kenneth

1 nacht verbleven in maart 2024
Reactie van Sapna op 22 mrt 2024
Thank you for your kind review.

10/10 – Uitstekend

Mairi

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location for anything central. Staff are always superbly friendly and helpful. Convenient & efficient check ins/outs. Great functional rooms with high cleanliness standards that are great for short stays and very affordable. Wifi is good. Can't complain, I use this place a lot and it has never disappointed
1 nacht verbleven in maart 2024
Reactie van Caitlin op 8 mrt 2024
Thank you for your kind review,I am glad you enjoyed your stay with us.

8/10 – Goed

Petra

1 nacht verbleven in februari 2024
Reactie van Sapna op 20 mrt 2024
Thank for you for your kind review.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Old hotel with character but modernised tastefully. Everything you need was in the comfortable room and had a lovely view over the castle and river Ness.
1 nacht verbleven in februari 2024
Reactie van Sapna op 28 feb 2024
Hello,Thanks so much for your appreciation and review. We are glad to know that you enjoyed your stay and hope to see you see you again.

10/10 – Uitstekend

Margaret

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Real, staff were a breath of fresh air, accommodation was clean comfortable iron board,hair dryer, tea coffee available, breakfast great choice, priceless.
1 nacht verbleven in februari 2024
Reactie van Caitlin op 24 feb 2024
Thank you for your review, I am glad that the staff were amazing during your stay, and that there was everything you require in your room, and that you enjoyed the breakfast choices.

4/10 – Matig

JANE

Positief: Personeel en service
1 nacht verbleven in februari 2024
Reactie van Caitlin op 24 feb 2024
Thank you for your review

6/10 – Redelijk

Noelle

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Bathroom door of our triple room didn't close all the way and scraped on the floor. Noticed some mould on some things in the bathroom.
2 nachten verbleven in februari 2024
Reactie van Sapna op 28 feb 2024
Hello,Thank you for leaving us a review. We take all feedback both negative and positive seriously in hope so we can always do better going forward. We hope we can see you again in future and show you that we acted upon this feedback.

8/10 – Goed

ian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Bethan op 12 feb 2024
Dear Ian, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel

10/10 – Uitstekend

Julie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff very friendly food great even for a fussy eater. Lovely clean and spacious. Callum you have a cracking wee team there.
1 nacht verbleven in februari 2024
Reactie van Bethan op 12 feb 2024
Dear Julie, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel

10/10 – Uitstekend

R

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Bethan op 12 feb 2024
Dear Traveller, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel

10/10 – Uitstekend

Louise

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Bethan op 12 feb 2024
Dear Louise, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
👎
On a positive note the hotel is in a great location right in the centre of Inverness. Also, it was reasonably priced. However, on arrival I could understand why it was a reasonable price. The decor isn’t great and in some areas it’s quite scruffy. I wasn’t told anything about breakfast or wifi password when I checked in. The following morning I went to reception and asked about breakfast and as it wasn’t included in the room rate I was charged £23 each for me and my son. An expensive breakfast! The breakfast wasn’t worth anywhere near £23. The cooked food had been out a while and was dried up. Very disappointing.
1 nacht verbleven in februari 2024
Reactie van Bethan op 12 feb 2024
Dear guest, we appreciate taking the time to write this review, I am very sorry to hear that your stay did not meet your expectations.

8/10 – Goed

Audrey

1 nacht verbleven in februari 2024
Reactie van Bethan op 12 feb 2024
Dear Audrey, thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel