We always stay at this hotel when in Irvine. Unfortunately, this time around we were greeted by the most unpleasant man at the front desk when we were checking in. He was so rude to the guest arriving right before us, but since we didn’t hear the beginning of their conversation, we were unsure what caused it. Then he greeted us with same unkindness and irritability that we had no idea what was going on. Whenever we travel, we stay at a Hyatt, but we are pretty sure we will never got through this on this specific location. The man at the front desk was obviously troubled by something and I feel for him, but client facing staff should not behave this way. He completely ruined the pleasure of staying and coming back to this hotel.