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Beoordelingen van Jake's 58 Casino Hotel - Adult Only

3.5 out of 5
Jake's 58 Casino Hotel - Adult Only
3635 Express Dr N, Islandia, NY

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 439 van 1033 beoordelingen" "
Gastenscore: 8 - Goed. 267 van 1033 beoordelingen" "
Gastenscore: 6 - Redelijk. 152 van 1033 beoordelingen" "
Gastenscore: 4 - Matig. 76 van 1033 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 99 van 1033 beoordelingen" "

8,0/10

Netheid

8,2/10

Personeel en service

7,0/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Marvin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Is super clean great people
1 nacht verbleven in mei 2024
Reactie van DG op 20 mei 2024
Thank you for your positive review. We are so glad to hear that you enjoyed your stay with us! We are looking forward to hosting your next stay in the near future.

8/10 – Goed

Patrice

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property is a little outdated. But it was pretty clean. The place definitely needs more entertainment I stayed on a Saturday night. There was no entertainment. They had a DJ THE night before. But nothing on a Saturday night. (The room) this was a solo trip, but I did get a double bed because it was cheaper. The mattress was very thin. One of the beds was very uncomfortable. I slept in the other bed. There’s no safe in the room. But the room was clean and comfortable other than the bed I managed with the opposite bed. (The restaurant) there is only one restaurant I ordered the rigatoni with the grilled chicken and I added shrimp. The grilled chicken was extremely dry. The shrimp was pretty good. The wine was OK. The service in the restaurant was OK. They really need to add more restaurants. The best part about my stay is that I did not lose any money. I actually wanted $250 so I walked out with the money that I came on my budget and I earned $250 which was very nice. I might try it again after they remodel the place which I heard they are about to do period. This was my third day.
1 nacht verbleven in mei 2024
Reactie van DG op 20 mei 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

10/10 – Uitstekend

Bruce

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place and the value was great… the staff was amazing and the cleanliness was outstanding.
1 nacht verbleven in mei 2024
Reactie van DG op 19 mei 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

10/10 – Uitstekend

Maureen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
So impressed
1 nacht verbleven in maart 2024
Reactie van DG op 19 mei 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

8/10 – Goed

Jacqueline

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van DG op 12 mei 2024
Thank you for taking the time to share this positive review! We will make sure to share this with our team to let them know to keep up the amazing work and we hope you'll stop in again soon

10/10 – Uitstekend

Jeanette, Holtsville

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not enough parking especially handicap parking
1 nacht verbleven in mei 2024
Reactie van DG op 20 mei 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

10/10 – Uitstekend

michelle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Casino was fun
1 nacht verbleven in februari 2024
Reactie van Akua op 8 mei 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 – Uitstekend

Kimberly, Rocky Point

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome place to stay. We will be back!! Security is on point and easy on the eyes too. ;)
3 nachten verbleven in mei 2024
Reactie van DG op 5 mei 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

2/10 – Ontzettend slecht

Lisa

Reisde met partner
Definitely ran down. Hotel rooms are dark & dirty, staff wasn’t the nicest. Very sketchy clientele, felt very unsafe in the casino and common areas. Hoping once they build the new casino it’s nicer and has a cleaner, safer vibe. Very disappointed in this stay/visit.
1 nacht verbleven in mei 2024
Reactie van DG op 5 mei 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 – Uitstekend

Joan

Positief: Staat van de accommodatie en faciliteiten
Good coffee
1 nacht verbleven in mei 2024
Reactie van DG op 6 mei 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

8/10 – Goed

Helen

Reisde met partner
Positief: Netheid, personeel en service
Property is a little dated, looking forward to the improvements they are making to the hotel. All staff were very friendly and helpful. I wasn't lucky at the casino LOL but it was fun and exciting environment. They should offer amenities for the hotel guests maybe separate entrance and parking. It was a little annoying to enter through regular entrance and show ID each time we entered back into the hotel.
1 nacht verbleven in april 2024
Reactie van DG op 28 apr 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 – Uitstekend

Wendy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I know the property is under renovation and its going to be even better than it is now. I cant wait for the renovations to be completed because what we really love is how close to home the hotel is for those last minute quick getaways.
1 nacht verbleven in april 2024
Reactie van DG op 28 apr 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

6/10 – Redelijk

Georgiana

Reisde met partner
Positief: Netheid
They had only elevator working
3 nachten verbleven in april 2024
Reactie van DG op 28 apr 2024
We are sorry to hear that you had a bad experience. We’re taking steps to fix the issue and appreciate your feedback.

8/10 – Goed

Remsen

Positief: Staat van de accommodatie en faciliteiten
Bar was short handed and when served were rude. Hotel was fine.
1 nacht verbleven in april 2024
Reactie van Akua op 26 apr 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

6/10 – Redelijk

Danielle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Showers were cold barely any hot water
2 nachten verbleven in april 2024
Reactie van DG op 25 apr 2024
We are sorry to hear that you had a bad experience. We’re taking steps to fix the issue and appreciate your feedback.

6/10 – Redelijk

Beth

Positief: Netheid, personeel en service
Property is older & needs updating and surrounding area has unkept vacant lots and highway is right there.
1 nacht verbleven in april 2024
Reactie van Akua op 24 apr 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

10/10 – Uitstekend

Eric

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very accommodating
1 nacht verbleven in april 2024
Reactie van DG op 21 apr 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

6/10 – Redelijk

Donna

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in april 2024
Reactie van DG op 21 apr 2024
We are sorry to hear about your experience. We appreciate you reaching out and we are sorry to learn that our customer service has fallen short of the level you deserve.

6/10 – Redelijk

Parker

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Parking is an issue in the weekends
1 nacht verbleven in april 2024
Reactie van Akua op 20 apr 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

10/10 – Uitstekend

Mike

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van DG op 21 apr 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

2/10 – Ontzettend slecht

Lauren

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was rude and place was filthy
1 nacht verbleven in april 2024
Reactie van DG op 14 apr 2024
We are sorry to hear about your experience. We appreciate you reaching out and we are sorry to learn that our customer service has fallen short of the level you deserve.

10/10 – Uitstekend

Ericka

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Akua op 10 apr 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 – Uitstekend

Kristen

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Front desk staff were incredibly helpful and went above and beyond. The rooms need serious updating.
1 nacht verbleven in april 2024
Reactie van DG op 7 apr 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

10/10 – Uitstekend

Howard

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like that the room I got was spacious and the bed was comfortable and clean. Will visit again for a longer stay.
1 nacht verbleven in april 2024
Reactie van DG op 5 apr 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon

8/10 – Goed

Lorraine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had fun at Jake’s 58, celebrating our daughter’s birthday. The casino was what I expected based on photos. Our dinner in the on-site restaurant was good. Drinks in the casino were a little pricey. The room was basic & clean. Could use a bathroom update soon but we were fine.
1 nacht verbleven in februari 2024
Reactie van DG op 5 apr 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We hope to see you again soon!

10/10 – Uitstekend

Jane

Reisde met familie
Positief: Netheid, personeel en service
Great experience except room was cold. Maintenance did respond quickly and initially fixed the problem. It was indicated that we could be moved to another room. However, it was almost 1 am and we were checking out in a few hours. So we opted to stay where we were. The system stopped working again. Suggest this problem needs to be fixed.
2 nachten verbleven in maart 2024
Reactie van Akua op 3 apr 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 – Uitstekend

Breanna

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We enjoyed our stay very much
1 nacht verbleven in maart 2024
Reactie van DG op 1 apr 2024
Thank you for your positive review. We are so glad to hear that you enjoyed your stay with us! We are looking forward to hosting your next stay in the near future.

10/10 – Uitstekend

Feliciana

1 nacht verbleven in maart 2024
Reactie van Akua op 19 apr 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 – Uitstekend

Christina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Akua op 28 mrt 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

2/10 – Ontzettend slecht

Khushaldai

1 nacht verbleven in februari 2024
Reactie van DG op 18 mrt 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 – Uitstekend

Dianne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van DG op 18 mrt 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

10/10 – Uitstekend

kaitlyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great little restauraunt and coffee bar downstairs very convienent. Casino was a great time, very clean.
3 nachten verbleven in maart 2024
Reactie van Akua op 12 mrt 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 – Uitstekend

Deborah

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very friendly
1 nacht verbleven in maart 2024
Reactie van DG op 11 mrt 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

6/10 – Redelijk

Claudine

Reisde met een groep, Reisde met partner, Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
No coffee in hotel room!!..Breakfast not that great!..
2 nachten verbleven in maart 2024
Reactie van DG op 11 mrt 2024
Thank you for bringing this to our attention. We’re sorry for the inconvenience, and we’ll share this feedback with the appropriate department to make sure this is an isolated issue.

10/10 – Uitstekend

Linda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful room staff was fantastic behind the bar behind the courtesy desk. A little bit of an attitude. Not much help but it's not going to stop me from coming back
1 nacht verbleven in maart 2024
Reactie van DG op 11 mrt 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We have taken your feedback on board, and we will strive to make improvements accordingly. Hope to see you again soon!

10/10 – Uitstekend

Linda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
truly love our run away from home for a night place at Jakes. Great staff..
1 nacht verbleven in maart 2024
Reactie van Akua op 5 mrt 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

6/10 – Redelijk

Michael

Too small the casino and out dated rooms and bathroom
1 nacht verbleven in februari 2024
Reactie van DG op 4 mrt 2024
We are sorry to hear that you had a bad experience. We’re taking steps to fix the issue and appreciate your feedback.

10/10 – Uitstekend

Jonathan, St. Thomas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van DG op 29 feb 2024
Thank you for taking the time to share this positive review! We will make sure to share this with our team to let them know to keep up the amazing work and we hope you'll stop in again soon.

4/10 – Matig

Giannino

1 nacht verbleven in februari 2024
Reactie van Akua op 20 mrt 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We hope to see you again soon!

10/10 – Uitstekend

Wendy

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Enjoyed my overnight stay
1 nacht verbleven in februari 2024
Reactie van DG op 24 feb 2024
Thank you for your positive review. We are so glad to hear that you enjoyed your stay with us! We are looking forward to hosting your next stay in the near future.

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice comfortable place to get your slot machine gaming on!
1 nacht verbleven in februari 2024
Reactie van DG op 22 feb 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.

10/10 – Uitstekend

timothy

Positief: Personeel en service
C
1 nacht verbleven in februari 2024
Reactie van Akua op 20 feb 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 – Uitstekend

Wendy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Friendly service. Our room was clean and comfortable.
1 nacht verbleven in februari 2024
Reactie van DG op 19 feb 2024
Thank you for taking the time to share this positive review! We will make sure to share this with our team to let them know to keep up the amazing work and we hope you'll stop in again soon.

10/10 – Uitstekend

Timothy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really enjoyed my time here and would stay again
1 nacht verbleven in februari 2024
Reactie van DG op 19 feb 2024
Thank you for taking the time to share this positive review! We will make sure to share this with our team to let them know to keep up the amazing work and we hope you'll stop in again soon.

4/10 – Matig

Xenia

1 nacht verbleven in februari 2024
Reactie van Akua op 20 feb 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Akua op 20 feb 2024
Thanks so much for sharing your experience with us. Thank you for taking the time to leave us feedback. We hope to see you again soon!

4/10 – Matig

Brian

Not your typical casino hotel.
The bad… no ice machines, no drinks served in casino, the Bistro was supposed to be open till 3 am but it closed at 12 on a Saturday night. There was no entertainment. Room was decent and clean. Bed was comfy. Would not come back here and stay tho. I’ll stay with Mohegan Sun or Atlantic City.
1 nacht verbleven in februari 2024
Reactie van DG op 19 feb 2024
We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
From the time that I arrived in valet and customer service for reservations was top notch I enjoyed my stay at Jakes 58 Celebrating my birthday the bistro 58 my lunch and my dinner Service was excellent looking forward to the next stay
1 nacht verbleven in februari 2024
Reactie van DG op 19 feb 2024
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

10/10 – Uitstekend

Marie

1 nacht verbleven in februari 2024
Reactie van Akua op 21 mrt 2024
Thanks so much for sharing your experience with us. We're really grateful and appreciate you taking the time to share your feedback with us. We hope to see you again soon!

10/10 – Uitstekend

Christopher

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was very clean and spacious. Front desk service was a bit slow but was helpful. It takes very long to be serve at the only restaurant available on the compound.
1 nacht verbleven in februari 2024
Reactie van DG op 19 feb 2024
Thank you so much for the 5-star review! We are thrilled to hear that you are enjoyed your stay with us. We appreciate your feedback and we will share your review with our staff.