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Beoordelingen van Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint

2 out of 5
Hometown Inn & Suites Jacksonville - Butler Blvd./Southpoint
4940 Mustang Road, Butler Blvd./Southpoint, Jacksonville, FL

Beoordelingen

4,6
Gastenscore: 10 - Uitstekend. 109 van 1005 beoordelingen" "
Gastenscore: 8 - Goed. 138 van 1005 beoordelingen" "
Gastenscore: 6 - Redelijk. 127 van 1005 beoordelingen" "
Gastenscore: 4 - Matig. 183 van 1005 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 448 van 1005 beoordelingen" "

4,6/10

Netheid

6,2/10

Personeel en service

4,6/10

Voorzieningen

4,6/10

Staat van de accommodatie en faciliteiten

5,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Matt

Positief: Personeel en service
5 nachten verbleven in mei 2024
Reactie van rp op 12 mei 2024
If there is anything we could have done better we would love to hear the feedback

2/10 – Ontzettend slecht

Kenisha

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property is dirty, has roaches, rusting, not good customer service, ac hardly worked, tv was tiny and glitched.
2 nachten verbleven in mei 2024
Reactie van rp op 12 mei 2024
I am sorry you did not enjoy your stay. Did you go to the front desk to address the concerns they may have been able to change your room.

2/10 – Ontzettend slecht

mandy

3 nachten verbleven in mei 2024
Reactie van rp op 12 mei 2024
I am sorry you did not enjoy your stay. Did you go to the front desk to address the concerns they may have been able to change your room.

2/10 – Ontzettend slecht

Jessica

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van rp op 12 mei 2024
I am sorry you did not enjoy your stay. Did you go to the front desk to address the concerns they may have been able to change your room.

2/10 – Ontzettend slecht

Megan

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Our room had a horrible smell to it and the a/c didnt work well and we had people walking up to us asking if we needed drugs
1 nacht verbleven in april 2024
Reactie van rp op 25 apr 2024
I am sorry you did not enjoy your stay if you have any concerns come to the front desk we were more then happy to help.

6/10 – Redelijk

Mario

Reisde met partner
Too many vagrants and weird activity....
4 nachten verbleven in maart 2024
Reactie van rp op 17 apr 2024
I am sorry you did not enjoy your stay can you give me more information regarding the situation? Thank You

4/10 – Matig

Karen

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff
2 nachten verbleven in april 2024
Reactie van rp op 17 apr 2024
I am sorry you did not enjoy your stay can you please give me more information in regard to the situation?

8/10 – Goed

Danna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Es barato... pero es tranquilo y seguro... siempre esta limpio, todo muy bien.
1 nacht verbleven in april 2024
Reactie van LD op 5 apr 2024
I am happy you enjoy your stay. We hope to see you again soon!

10/10 – Uitstekend

Tomika

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The whole stay was phenomenal
1 nacht verbleven in maart 2024
Reactie van rp op 31 mrt 2024
I am happy to hear you enjoyed your stay

4/10 – Matig

Anthony

Negatief: Netheid, staat van de accommodatie en faciliteiten
It was cool bathroom had hair and dirt on the floor
2 nachten verbleven in maart 2024
Reactie van rp op 19 mrt 2024
I am sorry you did not enjoy your stay I will look into this matter and respond accordingly.

4/10 – Matig

Kembrayshia

Positief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van rp op 19 mrt 2024
I am sorry you did not enjoy your stay I will look into this matter and respond accordingly.

4/10 – Matig

Albert

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not good place for family
1 nacht verbleven in maart 2024
Reactie van rp op 17 mrt 2024
I am sorry you did not enjoy your stay I will look into this matter immediately.

2/10 – Ontzettend slecht

Elia

3 nachten verbleven in maart 2024
Reactie van rp op 4 apr 2024
I am sorry you did not enjoy your stay I will look into this matter

2/10 – Ontzettend slecht

Ann Marie

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Asked for refund.
1 nacht verbleven in maart 2024
Reactie van rp op 16 mrt 2024
I am sorry you did not enjoy your stay.

4/10 – Matig

FATIH

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The rooms smell, carpets are filthy.
1 nacht verbleven in maart 2024
Reactie van rp op 16 mrt 2024
I am sorry you did not enjoy your stay

2/10 – Ontzettend slecht

Emmanuelle

Reisde met huisdieren, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van rp op 16 mrt 2024
I am sorry you did not enjoy your stay

2/10 – Ontzettend slecht

Kenyon

1 nacht verbleven in maart 2024
Reactie van rp op 24 mrt 2024
I am sorry you did not enjoy your stay I will work to address these issue immediately.

4/10 – Matig

Matthew

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Outside my window. Someone playing their music on full blast. Also car alarms going off all night. Making it difficult to get amuch sleep
1 nacht verbleven in maart 2024
Reactie van rp op 10 mrt 2024
We are sorry to hear you did not enjoy your stay. We will work to address these issues accordingly.

8/10 – Goed

Yuniesky

Reisde met familie
Positief: Netheid
Good condition and service
1 nacht verbleven in maart 2024
Reactie van rp op 10 mrt 2024
We are happy to hear you enjoyed your stay. We hope to see you again soon!

8/10 – Goed

Inocencia

1 nacht verbleven in februari 2024
Reactie van rp op 24 mrt 2024
Thank you for the kind review we hope to see you again soon!

2/10 – Ontzettend slecht

Abed

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Watch out there is bug bed. I did have to change my room after getting bit multiple times I did take some pictures and give it to them there is no breakfast only muffin and coffee It’s misleading
1 nacht verbleven in februari 2024
Reactie van rp op 10 mrt 2024
We are sorry to hear you did not enjoy your stay. We will work to address these issues accordingly.

2/10 – Ontzettend slecht

CRYSTAL

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nasty hotel. Not as advertised online. Moldy smell in room. DOWNRIGHT DISGUSTING
1 nacht verbleven in februari 2024
Reactie van rp op 28 feb 2024
I am sorry you did not enjoy your stay I will work to address these issues accordingly.

2/10 – Ontzettend slecht

Regina

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
This place was awful. The room wasn’t clean the sheets weren’t clean. The housekeeping was overwhelmed with requests to clean the room. The pictures online are representation of the rooms. Tub was dirty ice bucket and tray were filthy. We had remake the bed ourselves. This place should be offered on a site where you can get a refund unless you pay extra AND and strict guidelines associated with qualifying for a refund.
1 nacht verbleven in februari 2024
Reactie van rp op 24 feb 2024
I am sorry you did not enjoy your stay I will make sure to take a look into this matter

2/10 – Ontzettend slecht

Maria

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
When I entered the room, it smelled like a garbage shoot. Had to ask for new sheets as the one on the bed was dirty. They need a new carpet.
1 nacht verbleven in februari 2024
Reactie van rp op 24 feb 2024
I am sorry you did not enjoy your stay I will make sure to take a look into this matter

10/10 – Uitstekend

Eric

1 nacht verbleven in februari 2024
Reactie van rp op 24 mrt 2024
Thank you for the kind review we hope to see you again soon!

2/10 – Ontzettend slecht

Maegan

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van rp op 16 feb 2024
I am sorry you did not enjoy your stay we will to address these issues accordingly.

4/10 – Matig

hanaa

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Bed sheet was stained towels are dark , carpet smells nasty , bathroom bowl is not clean , would left if it was not too late
1 nacht verbleven in februari 2024
Reactie van rp op 16 feb 2024
I am sorry you did not enjoy your stay we will work to address this issue accordingly.

10/10 – Uitstekend

Michelle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great
2 nachten verbleven in februari 2024
Reactie van rp op 16 feb 2024
We are happy you enjoyed your stay!

6/10 – Redelijk

Sol Jeffery

Positief: Netheid
3 nachten verbleven in februari 2024
Reactie van AM op 11 feb 2024
thank you for staying with us and i hope you come again

6/10 – Redelijk

Melody

Zakenreiziger
Negatief: Netheid
Will not stay there again.
The room had a strange odor in it. The carpet on floor was so sticky . Thank goodness I had flip flops but they stuck to the floor. There was a bathtub but no stopper for drain or regular faucet. So no bath available.
1 nacht verbleven in februari 2024
Reactie van RP op 9 feb 2024
I am sorry you did not enjoy your stay we will work to address these issues immediately

2/10 – Ontzettend slecht

Douglas

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely horrible. It’s a roach motel for crime. And even if you paid in advance online, you still have to put up a $50 deposit, which they don’t tell you about anywhere! And if you put it on your card it takes 3 days to get back!!!
1 nacht verbleven in februari 2024
Reactie van RP op 9 feb 2024
I am sorry you did not enjoy your stay we will work to address these issues immediately

6/10 – Redelijk

Chadwick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was good.
1 nacht verbleven in februari 2024
Reactie van LD op 7 feb 2024
Dear Chadwick, Thank you for your feedback. I wish I knew what we could have done to obtain a better score, If only you had let us know what the problem was we could have changed your room or offered you an upgrade. We are working on upgrades, so hopefully in the future you will visit us again.

10/10 – Uitstekend

Keith

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
A little noisy but this could have been an isolated incident. No refrigerator, coffee maker or microwave in the room.
1 nacht verbleven in februari 2024
Reactie van LD op 7 feb 2024
Dear Keith, Thank you for your feedback and score of 5 out of 5. I am glad you enjoyed your visit. Thank you and visit us again soon.

2/10 – Ontzettend slecht

Jordan

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Poor cleaning and stinking rooms left available
The room smelled bad as soon as I walked in it had an Oder that was sickening right at the door not sure if someone entered and then left, I left the room twice and felt as if someone when searching in the room and on the last exit the Oder traveled closer to the bed and where my belongings were I am disappointed I would ask for a refund but I didn’t make the attempt since it must of been familiar with the employee of this indecency sorry no photos I wanted to get in and get out I checked out early
1 nacht verbleven in januari 2024
Reactie van LD op 7 feb 2024
Dear Jordan, Thank you for your feedback. I am sorry we did not live up to your expectations. I only wish that you would have given us the chance to make things right for you and your family. We could have changed your room or given you an upgrade. We are a work in progress and maybe you will visit us again in the future.

4/10 – Matig

Michael

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The lady that checked us in was amazing. With the blue hair.
1 nacht verbleven in januari 2024
Reactie van LD op 7 feb 2024
Dear Michael, Thank you for your feedback. I am sorry we did not live up to your expectations as we received 4 out of 10. I wish I knew what we could have done differently to obtain a better score. We could have changed your rooms or given you an upgrade. We are a work in progress and maybe you will visit us again in the future.

8/10 – Goed

Matthew

1 nacht verbleven in januari 2024
Reactie van RP op 9 feb 2024
We are happy you enjoyed your stay and hope to see you again soon!

8/10 – Goed

naylibeth

Zakenreiziger, Reisde met partner
1 nacht verbleven in januari 2024
Reactie van RP op 9 feb 2024
We are happy you enjoyed your stay and hope to see you again soon!

6/10 – Redelijk

Michael

Cheap but what you pay for no more!
Pictures are not accurate! Breakfast is a plus.
1 nacht verbleven in januari 2024
Reactie van rp op 22 jan 2024
I am sorry you did not enjoy your stay we will work to address these issues accordingly.

6/10 – Redelijk

Ana

2 nachten verbleven in januari 2024
Reactie van RP op 9 feb 2024
We are happy you enjoyed your stay and hope to see you again soon!

4/10 – Matig

Adina

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
There was a stack of discarded dirty mattresses sitting out in the elements right behind my room. Nice view and highly sanitary. The carpet in the room was smelly, badly stained and in need of replacement, the chips purchased from the vending machine were expired. Never again.
3 nachten verbleven in januari 2024
Reactie van LD op 13 jan 2024
Dear Adina, Thank you for your feedback. I am sorry your stay was not a happy one. I only wish that you would have informed us while you were still in-house so we could have corrected this for you .l will forward this to the proper authorities for correction.

10/10 – Uitstekend

Sharon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was very impressed with the desk clerk also with the head house cleaner they went above and beyond..
1 nacht verbleven in januari 2024
Reactie van rp op 10 jan 2024
I am happy you enjoyed your stay hope to see you again soon!

2/10 – Ontzettend slecht

Dillon

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in januari 2024
Reactie van rp op 10 jan 2024
I am sorry you did not enjoy your stay we will work to address these issues immediately

6/10 – Redelijk

John

Reisde met familie
Positief: Netheid, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Old Microtel, would not stay here with kids. But solid value in the center of Jax. Easy to go to beach, UNF, Clay County, Downtown, or Northside from this spot. Lots of dining near by.
3 nachten verbleven in december 2023
Reactie van rp op 10 jan 2024
I am sorry you did not enjoy your stay we will work to address these issues immediately

2/10 – Ontzettend slecht

Richard

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
Wi-Fi didn’t work
2 nachten verbleven in januari 2024
Reactie van rp op 10 jan 2024
I am sorry you did not enjoy your stay we will work to address these issues immediately

2/10 – Ontzettend slecht

Michael

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van rp op 10 jan 2024
I am sorry you did not enjoy your stay we will work to address these issues immediately

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van rp op 10 jan 2024
I am sorry you did not enjoy your stay we will work to address these issues immediately

8/10 – Goed

Gloria

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Good value for price. Bed was like a lumpy board, but room was comfortable otherwise.
2 nachten verbleven in januari 2024
Reactie van rp op 10 jan 2024
I am happy you enjoyed your stay hope to see you again soon!

2/10 – Ontzettend slecht

Joseph Anthony

1 nacht verbleven in december 2023
Reactie van rp op 22 jan 2024
I am sorry you did not enjoy your stay we will work to address these issues accordingly.

4/10 – Matig

Cathy

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van RP op 9 feb 2024
We are happy you enjoyed your stay and hope to see you again soon!

6/10 – Redelijk

Erica

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Netheid
Honestly, I enjoyed being there. Although I was shocked of how small the room was. Definitely cute and cozy. Reasonably priced. The only negative thing that I did not like so much was the constant ringing of the phone. It rang the entire time we were there. I never did answer it. It rang like crazy once I got in the shower (After 10pm) and again at 3am, I disconnected the line after that. Got to relax a bit but I didn't get much rest. The breakfast was pretty good. Nice selections to choose from.
1 nacht verbleven in december 2023
Reactie van RP op 9 feb 2024
We are happy you enjoyed your stay and hope to see you again soon!