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Beoordelingen van Sheraton Jacksonville Hotel

4 out of 5
Sheraton Jacksonville Hotel
10605 Deerwood Park Blvd, Jacksonville, FL

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 623 van 899 beoordelingen" "
Gastenscore: 8 - Goed. 195 van 899 beoordelingen" "
Gastenscore: 6 - Redelijk. 47 van 899 beoordelingen" "
Gastenscore: 4 - Matig. 13 van 899 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 21 van 899 beoordelingen" "

9,4/10

Netheid

9,4/10

Personeel en service

9,2/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Holly

While I had a confirmation number to stay at this property, upon my arrival they did not have a room. They did offer to provide accommodation at a property about 60 miles away. The front desk attendant was great and very apologetic. Just not happy that I had to drive 3 hours late at night to find another hotel.
1 nacht verbleven in mei 2024
Reactie van Leneece Mays- Guest Services Manager op 11 mei 2024
Thank you for sharing your feedback. We sincerely apologize for the inconvenience of our hotel being overbooked. For the inconvenience, we paid for your 1-night stay at our Marriott sister property. Again, please accept our sincerest apologies.

6/10 – Redelijk

Robert

1 nacht verbleven in mei 2024
Reactie van Abby Front Desk Supervisor op 8 mei 2024
Dear Robert, Thank you you so much for staying with us. We regret that your experience with us did not meet your expectations, and appreciate you taking the time to provide your honest feedback. We hope that in the future you may consider giving us another opportunity to provide the exemplary level of service that we strive to deliver.

2/10 – Ontzettend slecht

Phoebe

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Brad Whitaker, General Manager op 7 mei 2024
Dear Phoebe,Please accept our apologies that you did not enjoy your stay. The weekend you stayed at the hotel was atypical due to a large concert in the area. We hope that you choose to stay with us again and see us at our regular service quality.

10/10 – Uitstekend

Dominique

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was modern and the bed was very comfy. Elevators were kind of lacking, as far as presentation.
1 nacht verbleven in april 2024
Reactie van Abby Front Desk Supervisor op 29 apr 2024
Dear Dominique, Thank you so much for staying with us and for the wonderful feedback. Our elevators were actually refurbished this past week. We hope you will come back and see us and enjoy the changes!

10/10 – Uitstekend

Rosilyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and restful!
2 nachten verbleven in april 2024
Reactie van Leneece Mays- Guest Services Manager op 28 apr 2024
Thank you for staying with us. We delighted to know you enjoyed your stay! Come back and see us again.

10/10 – Uitstekend

Shanetha

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice and clean
1 nacht verbleven in april 2024
Reactie van Leneece Mays- Guest Services Manager op 28 apr 2024
Thank you for staying with us, we delighted to know you enjoyed your stay. Come see us again.

2/10 – Ontzettend slecht

Maximillian

1 nacht verbleven in april 2024
Reactie van Leneece Mays- Guest Services Manager op 15 mei 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Bharat, Woburn

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Large, clean rooms!
2 nachten verbleven in april 2024
Reactie van Abby Front Desk Supervisor op 14 apr 2024
Dear Bharat, Thank you so much for the wonderful feedback! We really appreciate your business, and for you taking the time to share your experience. We look forward to hosting you again soon.

10/10 – Uitstekend

debra, Beaufort

Zakenreiziger, Reisde met familie
.
1 nacht verbleven in april 2024
Reactie van Leneece Mays- Guest Services Manager op 11 apr 2024
Thank you for staying with us! We are delighted to hear you enjoyed your stay. We look forward to seeing you again.

10/10 – Uitstekend

Tonda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was friendly and informative. Room was clean & bed comfortable. Will, definitely, stay here again. Only downside was breakfast is not complimentary $18 for the hot food & $7 for cold, like pastry, cereal or bread. Kinda over priced for a small selection.
3 nachten verbleven in maart 2024
Reactie van Leneece Mays- Guest Services Manager op 1 apr 2024
Thank you for staying with us, we appreciate your feedback. We are happy to hear enjoyed your stay and look forward to seeing you again!

8/10 – Goed

Shamita

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
K
1 nacht verbleven in maart 2024
Reactie van Abby Front Desk Supervisor op 31 mrt 2024
Dear Shamita, Thank you so much for providing you feedback with us. We are so thrilled to hear you enjoyed your stay with us, and look forward to seeing you again in the future.

10/10 – Uitstekend

Andrew

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice. Pool will be loud until 10:30 if you have a room near it.
1 nacht verbleven in maart 2024
Reactie van Leneece Mays- Guest Services Manager op 10 mrt 2024
Thank you for staying with us. We appreciate your feedback and apologize for any inconvenience. The pool hours are from 7am-10pm.

10/10 – Uitstekend

Ben, La Verne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
good
1 nacht verbleven in maart 2024
Reactie van Leneece Mays- Guest Services Manager op 9 mrt 2024
Thank you for staying with us! We appreciate your feedback and look forward to hosting you again.

10/10 – Uitstekend

Karen

2 nachten verbleven in februari 2024
Reactie van Leneece Mays- Guest Services Manager op 23 mrt 2024
Thank you for staying with us! We appreciate your feedback and look forward to seeing you again!

10/10 – Uitstekend

Ja'kemia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice & friendly staff
1 nacht verbleven in februari 2024
Reactie van Abby Front Desk Supervisor op 25 feb 2024
Thank you so much for the excellent feedback! We are so happy to hear you enjoyed your stay. Come back and see us!

8/10 – Goed

Efim

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good place,friendly people, clean.
4 nachten verbleven in februari 2024
Reactie van Leneece Mays- Guest Services Manager op 13 feb 2024
Thank you for staying with us! We are happy to hear you enjoyed your stay. Come see us again!

10/10 – Uitstekend

Mario, Jacksonville

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent!
2 nachten verbleven in februari 2024
Reactie van Abby Front Desk Supervisor op 12 feb 2024
Dear Mario, Thank you so much for the excellent feedback! Come back and see us again soon.

10/10 – Uitstekend

Kelly

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Will stay again!
Very nice staff, clean, and comfortable!
1 nacht verbleven in februari 2024
Reactie van Abby Front Desk Supervisor op 12 feb 2024
Dear Kelly, Thank you so much for the wonderful feedback! We hope you will stay with us again in the future.

10/10 – Uitstekend

EDUARDO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Leneece Mays- Guest Services Manager op 12 feb 2024
Thank you for staying with us! We appreciate your feedback and look forward to hosting you again.

8/10 – Goed

frankie

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Leneece Mays- Guest Services Manager op 7 feb 2024
Thank you for staying with us! We hope you enjoyed your stay and look forward to seeing you again.

10/10 – Uitstekend

RENATA

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Quarto muito bom
Ótimo
1 nacht verbleven in februari 2024
Reactie van Leneece Mays- Guest Services Manager op 4 feb 2024
Thank you for staying with us! We are happy to hear that you enjoyed your stay. Come see us again soon.

10/10 – Uitstekend

Alex

3 nachten verbleven in januari 2024
Reactie van Leneece Mays- Guest Services Manager op 31 jan 2024
Thank you for staying with us and we appreciate your feedback! Come see us again soon!

10/10 – Uitstekend

Wykenya

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect
Everything was excellent including the location
2 nachten verbleven in januari 2024
Reactie van Leneece Mays- Guest Services Manager op 29 jan 2024
Thank you for staying with us. We appreciate your feedback! Come see us again.

10/10 – Uitstekend

Miranda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Awesome
2 nachten verbleven in januari 2024
Reactie van Leneece Mays- Guest Services Manager op 28 jan 2024
Thank for staying with us! We are delighted to hear you enjoyed your stay. Come back and see us again.

10/10 – Uitstekend

Tao

2 nachten verbleven in januari 2024
Reactie van Leneece Mays- Guest Services Manager op 28 jan 2024
Thank you for staying with us. We are happy to hear you enjoyed your stay and look forward to seeing you again.

10/10 – Uitstekend

kr, Sebastian

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our visit and will stay again when in the area
1 nacht verbleven in januari 2024
Reactie van Leneece Mays- Guest Services Manager op 27 jan 2024
Thank you for staying with us. We appreciate your feedback and look forward to hosting you again!

8/10 – Goed

brynson

Zakenreiziger
Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Leneece Mays- Guest Services Manager op 27 jan 2024
Thank you for staying with us. We appreciate your feedback and look forward to seeing you again.

10/10 – Uitstekend

Linda

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location
Very good location quiet room comfortable bed very clean and safe
1 nacht verbleven in januari 2024
Reactie van Leneece Mays- Guest Services Manager op 22 jan 2024
Thank you for staying with us! We appreciate your feedback and are happy to hear you enjoyed your stay with us. Come see us again soon.

10/10 – Uitstekend

Sabrina

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Abby Front Desk Supervisor op 17 jan 2024
Dear Sabrina, Thank you so much for staying with us and the wonderful feedback! It was a pleasure to host your stay, we hope to see you again soon.

8/10 – Goed

Jennifer

Reisde met familie
Positief: Personeel en service, comfort kamer
1 nacht verbleven in januari 2024
Reactie van Abby Front Desk Supervisor op 17 jan 2024
Dear Jennifer, Thank you so much for your feedback. We hope you will stay with us again in the future.

8/10 – Goed

Lindsey

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Leneece Mays- Guest Services Manager op 15 jan 2024
Thank you for staying with us! We appreciate your feedback.

8/10 – Goed

Arleene

1 nacht verbleven in december 2023
Reactie van Leneece Mays- Guest Services Manager op 9 jan 2024
Thank you for staying with us. We appreciate your feedback.

10/10 – Uitstekend

Daniel

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023
Reactie van Leneece Mays- Guest Services Manager op 8 jan 2024
Thank you for staying with us! We are happy to hear you enjoyed your stay with us and we appreciate your feedback. Come see us again!

10/10 – Uitstekend

Mark C Hicks

1 nacht verbleven in december 2023
Reactie van Leneece Mays- Guest Services Manager op 31 jan 2024
Thank you for staying with us and we appreciate your feedback! We look forward to seeing you again!

10/10 – Uitstekend

Jennifer

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Leneece Mays- Guest Services Manager op 31 dec 2023
Thank you for staying with us. We appreciate your feedback and look forward to seeing you again!

10/10 – Uitstekend

konstantin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Leneece Mays- Guest Services Manager op 1 jan 2024
Thank you for staying with us! We appreciate your feedback and look forward to seeing you again.

10/10 – Uitstekend

Doricha

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel. Convenient from major highways and love that it's very pet friendly - with no extra fees!
1 nacht verbleven in december 2023
Reactie van Abby Front Desk Supervisor op 28 dec 2023
Dear, Doricha, Thank you so much for the excellent feedback! We hope to see you and your pets again soon. Thank you so much for staying with us.

6/10 – Redelijk

Jessie

3 nachten verbleven in december 2023
Reactie van Leneece Mays- Guest Services Manager op 30 dec 2023
Thank you for staying with us. We appreciate your feedback.

10/10 – Uitstekend

Alina

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff. Only place in Jacksonville open for dinner on Christmas night. Noel was the only waitress working on Christmas night did a great job working alone waiting on a ton of tables.
1 nacht verbleven in december 2023
Reactie van Leneece Mays- Guest Services Manager op 26 dec 2023
Thank you for staying with us. We appreciate your feedback and are happy to hear you enjoyed your stay. Come see us again soon!

10/10 – Uitstekend

Alina

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful property and friendly staff. Nice rooms and very clean.
1 nacht verbleven in december 2023
Reactie van Leneece Mays- Guest Services Manager op 26 dec 2023
Thank you for staying with us! We are delighted to hear you enjoyed your stay. Come see us again!

8/10 – Goed

Tally

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Leneece Mays- Guest Services Manager op 26 dec 2023
Thank you for staying with us! We are happy to hear that you enjoyed your stay. Come back and see us again.

10/10 – Uitstekend

Genetha

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First trip traveling with 2 dogs. The hotel staff is very welcoming. Quiet and clean. Close to shopping and dining.
1 nacht verbleven in december 2023
Reactie van Abby Front Desk Supervisor op 25 dec 2023
Dear Genetha, Thank you so much for the wonderful feedback and warm comments regarding our staff and property. It was a pleasure to host your stay, we hope to see you again soon!

6/10 – Redelijk

Taraneh

Reisde met familie
Positief: Netheid
Nice hotel but some issues
Friendly front desk. Beautiful decor for XMAS. Nice shampoo and body wash for guests. Bed not comfortable. Paper thin walls. I was up all night with people talking and walking to and from elevator. Make sure you aren’t ext to elevator. Someone’s alarm went off constant next door from their phone from 5 am to 9 am. The curtains don’t shut all the way so sun came in super early.
1 nacht verbleven in december 2023
Reactie van Leneece Mays- Guest Services Manager op 25 dec 2023
Thank you for taking the time review your recent stay at The Sheraton Jacksonville Hotel. Your feedback is sincerely appreciated and provides our team with a tool to improve our level of service.We take each survey we receive very seriously, and your feedback provides me an opportunity to review areas of service that may not be delivering as per our standards of excellence. I look forward to reviewing your comments with our leadership team and using them as a teaching opportunity with our associates to ensure future similar situations do not occur. The maintenance will rectify the curtain issue. Thank you again for your assistance as we strive to exceed expectations for all guests at The Sheraton Jacksonville Hotel.

10/10 – Uitstekend

Sharon

1 nacht verbleven in december 2023
Reactie van Leneece Mays- Guest Services Manager op 25 dec 2023
Thank you for staying with us. We are happy to hear that you enjoyed your stay. Come see us again!

6/10 – Redelijk

Nicole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Leneece Mays- Guest Services Manager op 25 dec 2023
Thank you for staying with us.

10/10 – Uitstekend

Jasmin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Leneece Mays- Guest Services Manager op 25 dec 2023
Thank you for staying with us! We are happy to hear that you enjoyed your stay with us. Come see us again!

10/10 – Uitstekend

Josh

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good property in a good area plenty of restaurants and other things easily accessible. Clean room and bathroom, comfy bed,
1 nacht verbleven in december 2023
Reactie van Leneece Mays- Guest Services Manager op 25 dec 2023
Thank you for staying with us! We are delighted to hear that you enjoyed your stay and look forward to seeing you again.

10/10 – Uitstekend

Jacob

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Leneece Mays- Guest Services Manager op 25 dec 2023
Thank you for staying with us! We are ecstatic to hear that you enjoyed your stay and look forward to hosting you again.

10/10 – Uitstekend

jasmine

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
pleasant service, clean room, nice stay
1 nacht verbleven in december 2023
Reactie van Leneece Mays- Guest Services Manager op 19 dec 2023
Thank you for feedback! We are delighted to hear you enjoyed your stay and look forward to seeing you again.

4/10 – Matig

Diana

5 nachten verbleven in november 2023
Reactie van Abby Front Desk Supervisor op 28 dec 2023
Dear Diana, We appreciate your feedback and apologize that you had a poor experience. We take each survey we receive very seriously, and your feedback provides us an opportunity to review areas of service that may not be delivering as per our standards of excellence. Our hope is that all of our guest here have a pleasant and comfortable stay and we are very sorry that was not your experience. We hope if your travels ever bring you back to Jacksonville, you give us a chance to deliver the guest service satisfaction we strive to deliver here.