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Beoordelingen van Sleep Inn & Suites Jacksonville

2.5 out of 5
Sleep Inn & Suites Jacksonville
6535 Ramona Blvd, Jacksonville, FL

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 155 van 471 beoordelingen" "
Gastenscore: 8 - Goed. 152 van 471 beoordelingen" "
Gastenscore: 6 - Redelijk. 81 van 471 beoordelingen" "
Gastenscore: 4 - Matig. 37 van 471 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 46 van 471 beoordelingen" "

7,8/10

Netheid

8,2/10

Personeel en service

6,6/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

6,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Aniceto

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Breakfast
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Walter

2 nachten verbleven in mei 2024
Reactie van Miss T op 6 mei 2024
Thank you for the review and survey of your stay, we are glad that you had a good experience during your stay, Hope to see you again soon

2/10 – Ontzettend slecht

Claudio

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
the room where dated needed remodeling, the other thing is that the rooms smelled old , the carpet had an odor other , the pool was not heated , but the staff was very nice
2 nachten verbleven in april 2024
Reactie van Miss T op 23 apr 2024
We apologize for the inconvenience during your stay, hope that we may be able to wow you in the future

10/10 – Uitstekend

Jose

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel
1 nacht verbleven in april 2024
Reactie van Tucker op 6 apr 2024
Thank you very much for staying at Sleep Inn & Suites and appreciate your response please choose us again for your future stay

2/10 – Ontzettend slecht

Enrique

2 nachten verbleven in februari 2024
Reactie van Miss T op 27 feb 2024
We apologize for the inconvenience during youe stay, hoping that you will return soon, Thanks for the reviews and surveys.

2/10 – Ontzettend slecht

Sarah

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is very unprofessional and the staff is rude I felt like I was in prison. You can’t have company come to your room without plus if you’re 15 minutes behind from checkout they send security to bam on the door like the police oh and they only accept cash for incidentals 150 was my total I had to leave and find a ATM my worst experience ever with a hotel
1 nacht verbleven in februari 2024
Reactie van Miss T op 25 feb 2024
We apologize for any inconvenience to you,but it's on all websites about the security deposit 150 in cash, also was gave you more than 15 minutes to checkout, it was after 12pm when you checked out.

8/10 – Goed

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Miss T op 19 feb 2024
Thank you for doing the survey and review, to help us make your stay more comfortable and enjoyable.

8/10 – Goed

Adrianne, Panama City Beach

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van t op 15 feb 2024
Thank you for doing the survey and review for your stay, i am glad you was comfortable during your stay

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Unfortunate
Filthy carpeting throughout the hotel rooms and stairwells causing me to have major congestion. Had to pay for two nights although I stayed one night because medically I could not jeopardize my health any longer. Management is aware and still demanded payment for two nights.
2 nachten verbleven in januari 2024
Reactie van Miss T op 1 feb 2024
We only charged for one night and the early departure fee because the guest had the promo to stay two nights and save. I told her that we don't have rooms without carpet, offered to change to another room but she declined and checked out. We didn't demand payment for two nights, only one night and early checkout fee, we charged room charged 95.34 +tax108.21, Total charged141.87

10/10 – Uitstekend

Timothy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Front Desk Staff!
The front desk staff is amazing! They will really go out of the way to help you and are a lot of fun to engage with.
1 nacht verbleven in januari 2024
Reactie van Miss T op 19 jan 2024
Thank you for the amazing review, glad that we could make your stay enjoyable. Hope to see you again soon.

8/10 – Goed

Amanda

1 nacht verbleven in januari 2024
Reactie van MISS T op 12 jan 2024
Thank you for your survey and review, you are very important to us and we want to make sure that youare comfortable and happy.

8/10 – Goed

Ijeoma

1 nacht verbleven in december 2023
Reactie van Miss T op 8 jan 2024
Thank you for your survey and review, come see us again soon.

10/10 – Uitstekend

Kristin

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice property, good breakfast
1 nacht verbleven in december 2023
Reactie van Miss T op 4 jan 2024
Thank you for your review and survey, glad you enjoyed your stay.

8/10 – Goed

Mark

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Miss T op 4 jan 2024
Thank you for your survey and review, glad you enjoyed your stay.

2/10 – Ontzettend slecht

Stephanie

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Miss T op 31 dec 2023
Thank you for your survey and review, i apologize for any inconvenience during your stay.

6/10 – Redelijk

Kevin

Reisde met een groep
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Miss T op 31 dec 2023
Thank you for your survey and review, i apologize for any inconvenience during your stay. Hoping we will see you again soon.

10/10 – Uitstekend

Amanda

1 nacht verbleven in december 2023
Reactie van Miss T op 31 dec 2023
Thank you for your survey and review, we are here to make your stay as comfortable and enjoyable as possible. You are very important to us here at Sleep Inn & Suites.

2/10 – Ontzettend slecht

Jorge

2 nachten verbleven in december 2023
Reactie van Miss T op 31 dec 2023
Thank you for your survey and review, i apologize for any inconvenience during your stay.

4/10 – Matig

Maryline

Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Miss T op 3 jan 2024
Thank you for your survey and review, we apologize for any inconvenience during your stay. You are very important to us.

4/10 – Matig

Rhonda

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Not a 8.2 rating
This was definitely not a 8.2 score. It needs a major upgrade. The hallway to our room smelled horrible. The carpet needs a deep cleaning. The staff was okay.
1 nacht verbleven in december 2023
Reactie van Miss T op 20 dec 2023
Thank you for your review and survey, we apologize for the inconvenience during your stay. We are trying to better understand the guest and make their stay more enjoyable and peaceful.

10/10 – Uitstekend

DARREL

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Miss T op 12 dec 2023
We appreciate you taking the time to do a survey and review, hope that your stay was enjoyable. We hope to see you again soon.

2/10 – Ontzettend slecht

Julie

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
The carpeting was old and stained - the room stank. Not anything like the (obviously stock) photos.
Reactie van Miss T op 11 dec 2023
We apologize for the inconvenience during your stay, we hope that your next visit will be better. Thank you for bringing it to our attention so that we can correct the problem

8/10 – Goed

Ismail

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
As I mentioned was quite. But need to improve cleanliness and redone some things in the property.
1 nacht verbleven in december 2023
Reactie van MISS T op 7 dec 2023
Thank you for your survey and review of your stay, sorry for any inconvenience that was cause during your stay. We are working to correct problem for future guest and returning guest.

6/10 – Redelijk

Jacqueline

2 nachten verbleven in november 2023
Reactie van Miss T op 20 dec 2023
Thank you for your survey and review, your are very important to us.

6/10 – Redelijk

Misty

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
It was nice
1 nacht verbleven in november 2023
Reactie van Miss T op 26 nov 2023
Thank you for the survey and review of your stay. Hope to see you again soon.

6/10 – Redelijk

Terry

Reisde met een groep, Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Let me begin by saying that not all Sleep Inns are the same. I chose this location against my instincts, but I did so based on a stay at a Sleep Inn in central Alabama. The AL one was excellent when you factor in the collective ideals. The FL location needs repair and upkeep work, which I'm not completely holding against mgt. This is a pro-football town and I'm sure it gets abused by the gameday patrons, just like resort/tourist locations. The breakfast was a lower end of ok. More in the Continental spectrum than the listed "Hot" category. The staff and management were quite friendly, helpful and accommodating. Would I stay here again, probably not my first choice based on what I and my travel partners need to be rested and energized to face the next day. I've stayed in different locations around Jax and my travel partners were not happy with my choice this time. :-(
2 nachten verbleven in oktober 2023
Reactie van Miss T op 8 jan 2024
Thank you for your survey and review, I apologize for any inconvenience that you occurred during your stay. Hopefully we will have the pleasure of you and a guest will stay with us again.

10/10 – Uitstekend

Joseph

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This was just a one-night stay as I was there for business. It was clean and quiet. Breakfast was adequate but could have been better.
1 nacht verbleven in oktober 2023
Reactie van MISS T op 17 okt 2023
Thank you for the review, glad your stay was good, the breakfast is what choice chose since the covid. hopefully it will change in the near future

10/10 – Uitstekend

Gregory

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was personable and friendly.
1 nacht verbleven in september 2023
Reactie van MISS T op 15 okt 2023
Thank you for your survey on your visit, thank you for staying with us.

2/10 – Ontzettend slecht

Bradley

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
ROACHES!!!
Hotel was disgusting. Overnight staff were extremely rude. Roaches in the rooms. Shower was clogged. Bed was worst I’ve slept on in a while.
5 nachten verbleven in september 2023
Reactie van MISS T op 18 sep 2023
We apologize for the staff member for her rudeness, i am sorry for the inconvenience during your stay, hoping you will let us make it up to you soon.

2/10 – Ontzettend slecht

Coolie

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I canceled the reservation before I worked my flight, only to find out that it wasn’t canceled and this property still didn’t cancel it, took my money and then said they can’t help me in anyway.
1 nacht verbleven in september 2023
Reactie van MISS T op 18 sep 2023
Our policy is that if the third party don't cancel we will charge for one night, because we couldn't sell the room, also it was a no cancel reservation

6/10 – Redelijk

Pamela, Fayetteville

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
OMG. DO NOT STAY HERE! Had MAJOR issues with TV working and NO WIFI for the entire stay. The hallway smelled like s***. Call after call, no resolution of the WIFI and the staff blamed the hurricane although there was no WIFI before hurricane hit Florida. WIFI worked at my home 2 miles from the property. The room: I paid for a suite and the pics indicated 2 tvs in room and tub. Only 1 TV in room and NO tub.The room always felt DAMP. The floors were filthy. The TV was so small. The owners have skimped and have not updated the hotel at all. I will NEVER stay there again and certainly would NEVER recommend. I checked out a day early and forfeited the money.
2 nachten verbleven in augustus 2023
Reactie van MISS T op 31 aug 2023
WE APOLOGIZE FOR THE WIFI, I TRIED MY BEST TO FIND A SOLUTION, WE NEVER SAID THERE WAS TWO TV'S IN A SUITE. SO WE APOLOGIZE FOR THE INCONVENIENCE DURING YOUR STAY.

4/10 – Matig

tall

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Moldy , AC leaking Place in contraction
1 nacht verbleven in augustus 2023
Reactie van MISS T op 14 sep 2023
WE APOLOGIZE FOR THE INCONVENIENCE DURING YOUR STAY.

10/10 – Uitstekend

James

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Good location
6 nachten verbleven in juli 2023
Reactie van MISS T op 9 aug 2023
THANK YOU FOR TAKING TIME TO DO THE SURVEY AND REVIEW. WE ARE LOOKING TO SEE YOU AGAIN SOON.

8/10 – Goed

Gerry

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A satisfied customer!
Very clean, renovated (not new as the sign says, pool small but well maintained. Very friendly hard working people , very clean, breakfast diversified but just ok. Would stay there again.. very good for the price.
2 nachten verbleven in augustus 2023
Reactie van MISS T op 9 aug 2023
THANK YOU FOR YOUR WONDERFUL REVIEW, WE WILL BE LOOKING TO SEE YOU AGAIN SOON.

10/10 – Uitstekend

Marilyn

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sammie was extremely nice. She helped us with a smooth room arrival!
2 nachten verbleven in juli 2023
Reactie van MISS T op 6 aug 2023
THANK YOU FOR YOUR REVIEW ABOUT YOUR STAY, HOPE YOU WILL RETURN AGAIN SOON

6/10 – Redelijk

MARGUERITE

2 nachten verbleven in juli 2023
Reactie van MISS T op 16 aug 2023
WE APOLOGIZE FOR THR INCONVENIENCE DURING YOUR STAY, HOPING THAT WE CAN "WOW" YOU IN THE FUTURE. THANK YOU FOR YOUR REVIEW AND SURVEY .

8/10 – Goed

shirley, lakeland

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2023
Reactie van MISS T op 17 jul 2023
THANK YOU FOR YOUR REVIEW AND SURVEY OF YOUR RECENT STAY. WE FEEL THAT YOUR SURVEY IS IMPORTANT.

10/10 – Uitstekend

Renee M

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Best customer ever.
The staff at this littl hotel was exemplary. Probability the most friendly I have had at any hotel Ive stayed at no matter how many stars. That said it is a very basic place to stay, beds and baths were clean, but hotel is in the older side and could some renovations. I was happy with our stay and would stay again.
2 nachten verbleven in juni 2023
Reactie van MISS T op 1 jul 2023
THANK YOU FOR TAKING THE TIME TO DO THR SURVEY AND REVIEW, SO THAT WE CAN BETTER ACCOMMODATE THE GUEST.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay away
Worst hotel I have ever stayed in. The carpet in the floor was wet. I would walk into the bathroom and I would almost fall because due to my shoes being wet from the carpet. The television worked but the volume was blaring and you couldn’t adjust it. Went to desk at 8:15pm and the lady tried to work on it and wasn’t able to fix so she said she would be back. At 11:15pm another staff member was POUNDING on the door to fix the TV. They weren’t able to fix either. Staff was walking around with alcoholic beverage in their hand drinking. Huge crack in the shower wall. There isn’t enough parking so they tell you to park in the gas station in front of them which is a very questionable place as well. This was an absolute horrible experience and didn’t even offer any sort of compensation. I will be taking these issues farther.
1 nacht verbleven in juni 2023
Reactie van MISS T op 13 jun 2023
WE APOLOGIZE FOR THE INCONVENIENCE DURING YOUR STAY, AND ALSO APOLOGIZE ABOUT THE TROUBLE WITH THE TV, WE ARE IN THE PROCESS OF UPGRADING OUR TV'S. ALSO WE LOOKED AT THE CAMERA'S AND THERE NONE OF OUR EMPLOYEES DRINKING WHILE ON DUTY, WE CHECK PERIODICAL TO MAKE SURE THAT OUR EMPLOYEE'S GIVE YOU THE BEST SERVICE POSSIBLE. WE USE THE PARKING LOT AT THE GAS STATION FOR THE OVER FLOW OF GUEST. WE HAVE SIGNS POSTED FOR THE GUEST TO PARK THERE.

2/10 – Ontzettend slecht

Tom

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Feet stick to carpet, hair on toilet, just flat out discussing
1 nacht verbleven in juni 2023
Reactie van MISS T op 12 jun 2023
I APOLOGIZE FOR THE INCONVENIENCE DURING YOUR STAY, WE ARE REALLY TRYING TO CORRECT ANY PROBLEMS FOR FUTURE GUEST, HOPE THAT YOU WOULD GIVE US ANOTHER CHANCE TO WOW!!! YOU IN THE FUTURE.

10/10 – Uitstekend

DARREL

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay every Memorial weekend and am always pleased with the location staff and conditions of the hotel and my room
3 nachten verbleven in mei 2023
Reactie van MISS T op 31 mei 2023
THANK YOU FOR YOUR SURVEY AND REVIEW AND HOPE TO SEE YOU AGAIN SOON

8/10 – Goed

Socheatra, Farmington

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I've seen a roach. Other than that, is good.
3 nachten verbleven in mei 2023
Reactie van MISS T op 23 mei 2023
WE APOLOGIZE FOR THE INCONVENIENCE DURING YOUR STAY, WE ARE TAKING CARE OF THE PROBLEM AS WE SPEAK. HOPE THAT YOU WILL STAY WITH US AGAIN IN THE NEAR FUTURE.

10/10 – Uitstekend

Dehlaine, Panama City

1 nacht verbleven in mei 2023
Reactie van Miss T op 31 mei 2023
Thank you for survey and review and hope to see you again in the near future

8/10 – Goed

Steve

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in mei 2023
Reactie van MISS T op 9 mei 2023
WE APPRECIATE YOU TAKING THE TIME TO DO THE SURVEY AND REVIEW.

8/10 – Goed

Mayler

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in april 2023
Reactie van MISS T op 9 mei 2023
THANK YOU FOR YOUR REVIEW, HOPE TO SEE YOU AGAIN SOON

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
TAKE THIS ONE OFF YOUR LIST
There were cockroaches in the room, the room was dirty & there were hairs in the shower before using. The hotel was in a dangerous neighborhood with a lot of lingering homeless people. Please take this hotel off the list of viable places to stay.
1 nacht verbleven in april 2023
Reactie van Miss T op 26 apr 2023
We are truly sorry about the inconvenience during your stay, the pest control person had sprayed earlier in the week and the were coming out still, we value your feedback, to make us a better hotel, as far as the homeless people, we try to keep them off the property as much as we can, so we are glad that you brought it to out attention, and the problem is being handle as we speak.

10/10 – Uitstekend

Jonathan

2 nachten verbleven in april 2023
Reactie van MISS T op 9 mei 2023
WE THANK YOU FOR TAKING THE TIME TO DO THE SURVEY AND REVIEW.

10/10 – Uitstekend

Dehlaine, Panama City

1 nacht verbleven in april 2023
Reactie van Miss T op 26 apr 2023
Thank you for taking the time to do the survey and review, you are a valued guest and we hope to see you soon

6/10 – Redelijk

Karen

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
2 nachten verbleven in maart 2023
Reactie van miss t op 16 apr 2023
WE THANK YOU FOR THE SURVEY AND REVIEW.

10/10 – Uitstekend

Elaine

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were nice and clean, and comfortable, but lack of parking place
2 nachten verbleven in maart 2023
Reactie van MISS T op 16 apr 2023
THANK YOU FOR THE REVIEW, NO WE DON'T HAVE A LOT OF PARKING, BUT YOU WE LOOK TO SEE YOU SOON