Good evening,Upon review your were on the 1st floor not the 3rd floor as stated.Please accept my apologies for the trouble you had with the Air conditioner in your room. The desk agent tried to contact you via room phone and cell phone number given upon arrival to remedy the issue with a room move to the second floor and received no answer, so it was assumed the unit was working.

Afternoon Alyssa,Please accept my apologies for your stay not up to your or our standards. We do our best to eliminate any guest smoking in rooms when we can identify said room or rooms. The staff did their best to accommodate you with a room move.

Afternoon Tiffany,Thank you for the great review. We take pride in offering clean, comfortable and affordable rooms. Along with great service. We are glad to know that we met your needs and look forward to your next visit to Jacksonville.

Good morning,Please accept my apologies for the issue you encountered during your recent stay.We take pride in offering clean, comfortable and affordable rooms. We did not live up to your or our expectations. Expedia will refund you the first night of your stay.

Good morning,Thank you for the great review. We take pride in offering clean, comfortable and affordable rooms. We are glad to know that we met your needs.We do apologize for the elevator being down as this was needed to build a new one as we begin our renovation process.

Afternoon Tracey,Please accept my apologies for your stay not being up to your or our standards. I have spoken to our housekeeping manager regarding the missing items so he understands the importance.As for the smell it is probably a combination of guests cooking in rooms and work being performed on elevator as they are building a new car. Also know the property will undergo a renovation later this year.

We are so sorry your stay was less than perfect. We appreciate you booking with us!

We are so sorry your stay was less than perfect. Please give us another try after we renovate at the end of the year.

Morning Arturo,My apologies for not meeting your expectations. To my knowledge all issues were addressed, maintenance issue from room next door which caused issue in your room, elevator outage notice provided on Expedia website.

Morning Dianne,Thank you for your review. We do our best to provide clean, comfortable and affordable rooms. We thank you for your rating of 4 out of 5 and look forward to your next visit.

Afternoon Dawnyell,Thank you for the great review. We take pride in offering clean, comfortable and affordable rooms. We are glad to know that we met your needs and look forward to having you as our guest in the future.

We are so glad you had a wonderful stay! Thank you for booking Sonesta Simply Suites Jacksonville!

We are so sorry your stay was less than perfect. Please give us another chance after we renovate at the end of the year. Thank you for staying with us!

Morning Gerhard,Thank you for the great review. We take pride in offering clean, comfortable and affordable rooms. We are glad to know that we met your needs and look forward to having you as our guest in the future.

thank you for being our guest.

Morning Amanda,Thank you for your review. We are glad to k now that we met your needs and look forward to having you as our guest in the future.

Morning Terri,Thank you for the review. We take pride in offering clean, comfortable and affordable rooms.We are glad to know that we met your needs and look very forward to having you as our guest in the future.

Good morning Esteban,Thank you for the great review. We are glad to know that we met your needs and look forward to having you as our guest in the future.

Morning Anthony,Thank you for your review. We are glad to know that you enjoyed your stay with us. We look forward to seeing you again.

Morning Jasmine,My apologies for the issue with the tub and glad yo know that maintenance took care of the issue. We look forward to having you as our guest in the future.

Afternoon William,Thank you for your review we are glad to know that you enjoyed the full kitchen in the room.We hope to see you on your next visit to Jacksonville.

Afternoon Darrien,Thank you for your review. We take pride in offering clean, comfortable and affordable rooms. We are glad to know that we met your needs and look forward to having you as our guest in the future.

Morning Yaver,Sorry we did not meet all of your expectations. Please know that the hotel will undergo a renovation later this year and hope to see you in the future.

Afternoon Ashante,Thank you for your review and accept my apologies for your room not being cleaned to your standards or ours. The sofa I am confused about as it does have two cushions.

Afternoon Alexandr,Please accept my apologies for the smoke smell in your room. We did have a Ozone machine which should have been removed prior to your arrival. We were able to identify the smoke smell as it was coming from guests smoking on the corner and window was cracked.

Afternoon Christine,Thank you for the great review. We take pride in offering clean, comfortable and affordable rooms. We are glad to know that we met your needs especially with the full kitchen and ease of parking.We look forward to having you as our guest in the near future.

Afternoon Jack,Thank you for your review. We take pride in offering clean, comfortable and affordable rooms. We are glad to know that we met your needs and look forward to having you as our guest in the future.

Good evening, Larry,Thank you for the great review. We take pride in offering clean, comfortable and affordable rooms.We are glad to know that we met your needs and expectations. Please know that the hotel will begin a renovation later this year and hope to see you in the future.

Morning Lismey,Sorry we did not meet your expectations.

Afternoon,Thank you review and we are glad to know that we met all of your needs. We look forward to having you as our guest in the future.

Afternoon Michael, My apologies for your stay not being up to your or our standards. Our order for hand soap is on back order and the substitute did not arrive we did have some available at the desk, The hotel is 25 years old and scheduled for a renovation later this year.

Good morning Sanjana,Thank you for the good review. We are glad ton know that we met your needs as we take pride in offering clean, comfortable and affordable rooms.

Afternoon Manuel,Thank you for the great review. We take pride in offering clean, comfortable and affordable rooms and glad to know that we met your needs. We look forward to having you as our guest in the future.

Afternoon Dean,Please accept my apologies that your room was not up to your standards or ours. It seems the housekeeper used to much chemical on the floor. We do our nest to mitigate any odors from guest cooking in their rooms.

Afternoon Kirk,Thank you for your review. We take pride in offering clean, comfortable and affordable rooms. We are glad to know that we met your needs and look forward to having you as our guest in the future.

Afternoon Nicholas,Sorry we did not meet your expectations and hope to see you in the future.

Morning Stanley,Thank you for your review. We take pride in offering clean, comfortable and affordable rooms. We are glad to know that we met your needs and look forward to your next visit.

Morning,Thank you for your review. We take pride in offering clean, comfortable and affordable rooms. We are glad to know that we met your needs and look forward to having you as our guest in the future.

Morning Michael,Thank you for the great review. We are glad to know that everything was awesome and will share you comments with the staff.

Afternoon Vernon,Sorry we did not meet all of your needs. Hotel will undergo a renovation later this year and hope to see you in the future.

Afternoon Siobhan,Thank you for your review. We do our best to control all odors and we will continue to improve on this.

Afternoon,Please accept my apology regarding your comments during check-in. Will speak to the clerk who was on duty as this is out of character.

Afternoon Patrick,Please accept my apologies on room condition.What we discovered was a soap dispenser had leaked. The shower head is clean just hard water stains which we are updating our water softener system and the tub issue was the repair paint had buckled. No excuses housekeeping should have noticed the soap leaking.

Afternoon Ricard,We are glad to know that the hotel met your needs and look forward to having you as our guest in the future.

Thank you for your comments we do our best to control the smoking in the rooms via smoking fee added to bill.

Afternoon Yemily,Please accept my apologies for our stay.Please know that the hotel will be undergoing a renovation later this year.

Afternoon Bryan,Thank you for the 5 of 5 review. We are glad to know that we met your needs and look forward to your next visit.

Afternoon Tommy,Thank you for the great review. We are glad to know that we met your needs and look forward to your next visit.