Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, Banten
Beoordelingen
8,8
Uitstekend
Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 121 van 253 beoordelingen" "
10 - Uitstekend
121
Gastenscore: 8 - Goed. 99 van 253 beoordelingen" "
8 - Goed
99
Gastenscore: 6 - Redelijk. 25 van 253 beoordelingen" "
6 - Redelijk
25
Gastenscore: 4 - Matig. 5 van 253 beoordelingen" "
4 - Matig
5
Gastenscore: 2 - Ontzettend slecht. 3 van 253 beoordelingen" "
2 - Ontzettend slecht
3
8,6/10
Netheid
9,0/10
Personeel en service
8,8/10
Voorzieningen
8,6/10
Staat van de accommodatie en faciliteiten
8,2/10
Milieuvriendelijkheid
Beoordelingen
8/10 – Goed
Not Provided, Mill
31 mrt 2016
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
goed!
Dit is de 2e keer dat ik in dit hotel mag verblijven. het personeel is zeer vriendelijk en behulpzaam. eigelijk geen echte min puntjes. het restaurant is niet slecht maar op loopafstand is beter te vinden. de ligging is zeer gunstig. Kortom een aanrader!
Not Provided
10/10 – Uitstekend
James
Zakenreiziger, Reisde met partner
11 mei 2024
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were very friendly and call us by our names
James
6 nachten verbleven in mei 2024
6/10 – Redelijk
Jarno
Zakenreiziger
21 feb 2024
Positief: Personeel en service
Jarno
5 nachten verbleven in februari 2024
10/10 – Uitstekend
HARIADI
Reisde met familie
17 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, great amenities. The restaurants and shopping mall just across the road.
HARIADI
3 nachten verbleven in februari 2024
8/10 – Goed
Young Cherl
16 okt 2023
Positief: Netheid, personeel en service
near to shopping mall
Young Cherl
3 nachten verbleven in oktober 2023
Reactie van Jessica Uekermann op 18 okt 2023
Dear Young Cherlshopper,Thank you for your kind review of Mercure Serpong Alam Sutera. We appreciate your feedback and are delighted to read that you enjoyed the convenience of being near to a shopping mall.At Mercure Serpong Alam Sutera, we strive to make every stay as comfortable and enjoyable as possible. We are committed to ensuring our guests have a memorable experience, and it is rewarding to see that we have met your expectations. Thank you for choosing Mercure Serpong Alam Sutera. It would be wonderful to have you back with us soon! Kind Regards, Jessica UekermannGeneral Manager
10/10 – Uitstekend
Chris
Zakenreiziger
26 sep 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Chris
3 nachten verbleven in september 2023
10/10 – Uitstekend
Turmudji
25 sep 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Turmudji
1 nacht verbleven in september 2023
8/10 – Goed
Stephane
Zakenreiziger
16 aug 2023
Positief: Netheid, personeel en service en voorzieningen
The overall quality of the hotel is high, but the low water pressure of the shower and the difficulty to adjust the water temperature were a bit annoying.
Stephane
3 nachten verbleven in augustus 2023
6/10 – Redelijk
Chong, Kuala Lumpur
27 jul 2023
Chong
2 nachten verbleven in juli 2023
Reactie van Jessica Uekermann General Manager op 4 sep 2023
Dear Mr. Chong, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback. Please accept our sincerest apologies for the inconveniences caused during your visit. We do hope that you might share your detail experience, therefore we will be able to improve and ensure your next visit will be a pleasant one. The entire team is hoping to have another chance to serve you again in, hopefully on the nearest future. Best regards, Jessica Uekermann General Manager
6/10 – Redelijk
Naruemit
5 jul 2023
Naruemit
2 nachten verbleven in juli 2023
Reactie van Jessica Uekermann General Manager op 4 sep 2023
Dear Mr. Naruemit, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback. Please accept our sincerest apologies for the inconveniences caused during your visit. We do hope that you might share your detail experience, therefore we will be able to improve and ensure your next visit will be a pleasant one. The entire team is hoping to have another chance to serve you again in, hopefully on the nearest future. Best regards, Jessica Uekermann General Manager
4/10 – Matig
Christian
5 jul 2023
Christian
2 nachten verbleven in juli 2023
Reactie van Jessica Uekermann General Manager op 4 sep 2023
Dear Mr. Christian, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback. Please accept our sincerest apologies for the inconveniences caused during your visit. We do hope that you might share your detail experience, therefore we will be able to improve and ensure your next visit will be a pleasant one. The entire team is hoping to have another chance to serve you again in, hopefully on the nearest future. Best regards, Jessica Uekermann General Manager
6/10 – Redelijk
Vincent
Zakenreiziger
25 jun 2023
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Disappointment
Room maintenance not up to standard. Power failure on check-in and aircon failure after power repair.
Changed room with problem of Aircon not controllable, freezing and Refrigerator not cold but noise very disturbing.
Vincent
3 nachten verbleven in juni 2023
Reactie van Jessica Uekermann General Manager op 4 sep 2023
Dear Mr. Vincent, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera.Please kindly accept our sincerest apology for the bad experience you were having during your stay.It is terribly regrettable that this kind of error occurred, and it is our concern to make sure that it won’t happen anymore in the future. Please be rest assured that your concern will be shared to the entire team for our improvement in the future.We do hope that we will have a pleasure to be welcoming you back at the hotel, hopefully soon.Thank you and best regards,. Jessica Uekermann General Manager
10/10 – Uitstekend
Richard
Zakenreiziger
17 mrt 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Richard
3 nachten verbleven in maart 2023
Reactie van Jessica Uekermann General Manager op 19 mrt 2023
Dear Mr. Richard, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your review with us. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager
8/10 – Goed
Yan
Reisde met partner
16 mrt 2023
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Great location. Fantastic staff and facilities.
Unfortunately the room feels a bit dated. Bed sheets and bathroom generally were not too clean.
Yan
3 nachten verbleven in maart 2023
Reactie van Jessica Uekermann General Manager op 19 mrt 2023
Dear Mr. Yan, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your review with us. I am delighted to know that your experience here was a satisfactory. However please kindly accept our sincerest apologies for the inconveniences caused during your stay regarding the bedroom and the cleanliness, please be rest assured that we will take a proper training to ensure this will never occur again in the future. Your review will be shared to the entire team to encourage them in providing a better service in the future We sincerely hope to have another chance to serve you again in the future and give you a better experience, hopefully soon. Our best regards, Jessica Uekermann General Manager
10/10 – Uitstekend
Lihong
10 mrt 2023
Lihong
4 nachten verbleven in maart 2023
Reactie van Jessica Uekermann General Manager op 13 mrt 2023
Dear Lihong, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback and giving us the perfect score. Your satisfaction towards us will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager
10/10 – Uitstekend
Geverifieerde reiziger
Reisde met familie
26 feb 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great short stay.
Great short stay with mum.
Geverifieerde reiziger
2 nachten verbleven in februari 2023
8/10 – Goed
Alessandro
Zakenreiziger
20 feb 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Das Personal ist sehr freundlich und sehr hilfsbereit und hat mir bei allen Angelegenheiten geholfen.
Alessandro
9 nachten verbleven in februari 2023
Reactie van Jessica Uekermann General Manager op 22 feb 2023
Dear Mr. Alessandro, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review. We are extremely heartened to read that you enjoyed your time at Mercure Serpong Alam Sutera. It is a pleasure to be in receipt of your detailed feedback of your recent stayed here. We always strive to work towards delivering warm hospitality to each and every guest making their stay exceptional. We will certainly be sharing your comments with the team which we know will serve as an inspiration to continue to serve with efficiency, warmth, and care. Mercure Serpong Alam Sutera is seeking for the pleasure to be welcoming you back at our hotel at the soonest time. Our best regards, Jessica Uekermann General Manager
8/10 – Goed
Geverifieerde reiziger
29 nov 2022
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
1 nacht verbleven in november 2022
Reactie van Jessica Uekermann General Manager op 11 dec 2022
Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback. Your satisfaction towards us will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager
2/10 – Ontzettend slecht
Tan
Zakenreiziger
19 nov 2022
Negatief: Personeel en service
Tan
4 nachten verbleven in november 2022
Reactie van Jessica Uekermann General Manager op 11 dec 2022
Dear Valued guesy, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback with the visitors of Google. Please accept our sincerest apologies for the inconveniences caused during your visit. We do hope that you might share your experience, therefore we will be able to improve and ensure your next visit will be a pleasant one. The entire team is hoping to have another chance to serve you again in, hopefully on the nearest future. Best regards, Jessica Uekermann General Manager
8/10 – Goed
Benjamin
Zakenreiziger
14 okt 2022
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location, many F&B outlets & malls in the vicinity
Benjamin
3 nachten verbleven in oktober 2022
Reactie van Jessica Uekermann General Manager op 20 okt 2022
Dear Mr.Benjamin, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking your valuable time to share your review, especially for choosing our hotel as your residence during your visit in Alam Sutera. We are delighted to know that you've enjoyed your overall stayed and convenience with Hotel location. Your comments regarding your experience here has been shared with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager
10/10 – Uitstekend
HSIAOHUANG
10 okt 2022
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
HSIAOHUANG
1 nacht verbleven in oktober 2022
Reactie van Jessica Uekermann General Manager op 13 okt 2022
Dear Mr. Hsiaohuang, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback and giving us the perfect score. Your satisfaction towards us will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager
10/10 – Uitstekend
Karyati
Reisde met partner, Reisde met familie
5 okt 2022
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel and love the room
Karyati
3 nachten verbleven in september 2022
Reactie van Jessica Uekermann General Manager op 8 okt 2022
Dear Karyati, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback. Your satisfaction towards us will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager
8/10 – Goed
Hans
Zakenreiziger
28 sep 2022
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hans
21 nachten verbleven in september 2022
Reactie van Jessica Uekermann General Manager op 13 okt 2022
Dear Mr. Hans,Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us. Looking forward to welcoming you back at our hotel hopefully at the soonest time. Our best regards, Jessica Uekermann General Manager
8/10 – Goed
Geverifieerde reiziger
19 sep 2022
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
7 nachten verbleven in september 2022
Reactie van Jessica Uekermann op 24 sep 2022
Dear Valued Guest, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback. Your satisfaction towards us will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager
10/10 – Uitstekend
MICHELLE
12 sep 2022
MICHELLE
1 nacht verbleven in september 2022
Reactie van Jessica Uekermann op 16 sep 2022
Dear Michelle, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback and giving us the perfect score. Your satisfaction towards us will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager
10/10 – Uitstekend
Edmund
Reisde met familie
2 sep 2022
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property is the best. Very peaceful and the staff is always helpful and kind. Book here you won’t be disappointed.
Edmund
3 nachten verbleven in augustus 2022
Reactie van Jessica Uekermann op 16 sep 2022
Dear Mr. Edmund, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback and giving us the perfect score. Your satisfaction towards us will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager
10/10 – Uitstekend
Edmund
Reisde met familie
31 aug 2022
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a great property with excellent service. The breakfast is good and the pool is in a beautiful setting on the roof top.
I have stayed here several times and the service is always good.
Edmund
2 nachten verbleven in augustus 2022
Reactie van Jessica Uekermann op 28 sep 2022
Dear Mr. Endmund, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback and giving us the perfect score. Your satisfaction towards us will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager
10/10 – Uitstekend
Loh
Zakenreiziger
26 jul 2022
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Loh
5 nachten verbleven in juli 2022
Reactie van MSAS op 6 aug 2022
Dear Mr. Loh, Greetings from Mercure Serpong Alam Sutera, the jewel in the city! Thank you for taking the time to share your feedback and giving us the perfect score. Your satisfaction towards us will be shared to the entire team, as we believe your compliments will motivate everyone in keeping up the quality of our service in the future. The entire team is looking forward for the pleasure to be welcoming you back at the hotel, hopefully soon. Thank you and best regards, Jessica Uekermann General Manager
6/10 – Redelijk
Joongyu
8 jul 2022
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Joongyu
7 nachten verbleven in juni 2022
6/10 – Redelijk
Christopher
30 jun 2022
Positief: Netheid, staat van de accommodatie en faciliteiten
So so stay experience
The stay was ok.
Thin wall, we could hear people next door.
Variety of breakfast items was ok but many items were at room temperature (should've been heated).
Christopher
1 nacht verbleven in juni 2022
Reactie van MSAS op 3 jul 2022
Dear Christopher,
Greetings from Mercure Serpong Alam Sutera, jewel in the city!
Thank you for taking the time to share your concerns, especially for staying with us during your visit to Alam Sutera.
We are sorry that your stay did not meet your expectation. As what you concerned about the thin wall in our room, breakfast item temperature; please be rest assured that the Kitchen Team will take a proper measure for our improvement.
As your satisfaction is very important, we do hope that we will have another chance to serve you again in the near future and ensure that your experience will be a better one.
Thank you and best regards,
Jessica Uekermann
General Manager
6/10 – Redelijk
Geverifieerde reiziger
Zakenreiziger
12 jun 2022
Positief: Personeel en service
Good location
Location was good as it is next to Living World Mall which houses a good number of restaurants. There is also many standalone restaurants just across the road
Hotel room is more tired looking since my last visit in 2019. Not maintain properly. For some reasons the towel smells funny even the new ones. Could be the detergent that was used.
Like the water cooler idea where guest can top up drinking water and hence contribute to less plastic bottle waste. However some guests do not trust the water dispenser citing maintenance practise and hence cleanliness (how often the water filter is changed). That set me thinking after seeing condition of room ……
Overall decent stay.
Geverifieerde reiziger
6 nachten verbleven in juni 2022
Reactie van MSAS op 29 jun 2022
Dear valued guest,
Greetings from Mercure Serpong Alam Sutera, the jewel in the city!
Thank your for taking the time to share your review with us, especially for choosing our hotel as your residence during your visit to Alam Sutera.
In regards of our guest room, we will definitely keep that in mind and try our best to improve and ensure we accommodate all of our guests properly in the upcoming future.
Also, as we are working on Less-plastic program, we have been providing guests with unlimited water refill by providing water dispenser on each floor's corner.
We do hope that your next stay will be a more pleasant experience and we can not wait for it as soon as possible.
Thank you and best regards,
Jessica Uekermann
General Manager
8/10 – Goed
Allan
Reisde met familie
12 apr 2022
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All good
Allan
1 nacht verbleven in april 2022
Reactie van Jessica Uekermann op 19 apr 2022
Dear Mr. Allan,
Greetings from Mercure Serpong Alam Sutera, jewel in the city!
Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us.
We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future.
Looking forward to welcoming you back at our hotel hopefully at the soonest time.
Our best regards,
Jessica Uekermann
General Manager
10/10 – Uitstekend
Geverifieerde reiziger
29 dec 2020
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
1 nacht verbleven in december 2020
Reactie van Jessica Uekermann op 30 dec 2020
Dear Value Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Our Best Regards,
Jessica Uekermann
General Manager
10/10 – Uitstekend
Geverifieerde reiziger
Reisde met familie
26 dec 2020
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing
Amazing stay with excellent service.
Geverifieerde reiziger
1 nacht verbleven in december 2020
Reactie van Jessica Uekermann op 30 dec 2020
Dear Value Guest,
Thank you very much to spend your valuable time to give us review concerning your recent stay. we are so happy that you have amazing experience with us.
Once again thank you so much. and we are waiting for your next visit.
Our Best Regards,
Jessica Uekermann
General Manager
4/10 – Matig
SUNHO
2 okt 2020
SUNHO
1 nacht verbleven in september 2020
Reactie van Jessica Uekermann op 14 okt 2020
Dear Mr Sunho,
Thank you for taking the time to tell us about your experience at the Mercure Serpong Alam Sutera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Our Best Regards,
Jessica Uekermann
General Manager
10/10 – Uitstekend
Geverifieerde reiziger
Reisde met familie
14 aug 2020
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
1 nacht verbleven in augustus 2020
10/10 – Uitstekend
Zaver
Reisde met familie
22 jul 2020
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect
Semua nya Perfect
Zaver
1 nacht verbleven in juli 2020
8/10 – Goed
Geverifieerde reiziger
5 mrt 2020
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Geverifieerde reiziger
1 nacht verbleven in maart 2020
8/10 – Goed
Geverifieerde reiziger
5 mrt 2020
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Geverifieerde reiziger
1 nacht verbleven in maart 2020
8/10 – Goed
Geverifieerde reiziger
Zakenreiziger
29 feb 2020
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
1 nacht verbleven in februari 2020
8/10 – Goed
Henry
Zakenreiziger
8 feb 2020
Positief: Personeel en service
Henry
2 nachten verbleven in februari 2020
Reactie van Tan Verawaty op 16 feb 2020
Dear Henry,
Greetings from Mercure Serpong Alam Sutera, the jewel in the city!
Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us.
We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future.
Looking forward to welcoming you back at our hotel hopefully at the soonest time.
Our best regards,
Tan Verawaty
Executive Assistant Manager
10/10 – Uitstekend
Palad
Zakenreiziger
29 jan 2020
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good business trip hotel
Mercure Serpong is in good location near airport and Living world mall. Then i can find good restuarant in mall. First day i check in, my towel has old smell but after service staff changed new one, it is okay.
Palad
4 nachten verbleven in januari 2020
Reactie van Tan Verawaty op 16 feb 2020
Dear palad,
Greetings from Mercure Serpong Alam Sutera, the jewel in the city!
Thank you for staying with us during your visit to Alam Sutera, especially for taking the time to share your valuable review.
We are very pleased that you shared your concerns with us and sincerely wish that we could have served you better.
Please be rest assured that we are sharing your concerns to all departments related and will try our best to improve your satisfaction on your next stay.
The entire team is looking forward to welcoming you back at the hotel, hopefully soon.
Thank you and best regards,
Tan Verawaty
Executive Assistant Manager
10/10 – Uitstekend
Geverifieerde reiziger
20 jan 2020
Geverifieerde reiziger
1 nacht verbleven in januari 2020
Reactie van Tan Verawaty op 16 feb 2020
Dear valued guest,
Greetings from Mercure Serpong Alam Sutera, the jewel in the city!
Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us.
We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future.
Looking forward to welcoming you back at our hotel hopefully at the soonest time.
Our best regards,
Tan Verawaty
Executive Assistant Manager
10/10 – Uitstekend
JONGCHAN
Zakenreiziger
18 jan 2020
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
JONGCHAN
6 nachten verbleven in januari 2020
Reactie van Tan Verawaty op 16 feb 2020
Dear JONGCHAN,
Greetings from Mercure Serpong Alam Sutera, the jewel in the city!
Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us.
We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future.
Looking forward to welcoming you back at our hotel hopefully at the soonest time.
Our best regards,
Tan Verawaty
Executive Assistant Manager
6/10 – Redelijk
Jong Hoon
Zakenreiziger
12 jan 2020
Negatief: Netheid, personeel en service
복도 도배 때문에 매우 힘들었음.
객실 복도 도배를 저녁시간에 해서 접착제 냄새로 아주 두통이 심했습니다. 투숙객에 대한 배려가 없는 호텔입니다.
Jong Hoon
5 nachten verbleven in januari 2020
Reactie van Tan Verawaty op 16 feb 2020
Dear Jong Hoon,
Greetings from Mercure Serpong Alam Sutera, the jewel in the city!
Thank you for taking the time to share your review with us.
We sincerely apologize for the inconveniences caused during your stay.
Please be rest assured that we are sharing your concerns to all departments related and will try our best to improve your satisfaction on your next stay.
The entire team is looking forward to welcoming you back at the hotel, hopefully soon.
Thank you and best regards,
Tan Verawaty
Executive Assistant Manager
10/10 – Uitstekend
Vedatchalam
Zakenreiziger
11 jan 2020
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Vedatchalam
2 nachten verbleven in januari 2020
Reactie van Cyril Mas op 17 jan 2020
Dear Value Guest,
Thank you for take your time to give us review concerning your recent stay. we are glad to know that you felt enjoy your stay. All the Team here waiting for your next visit to Tangerang.
Our Best Regards,
Cyril Mas
General Manager
8/10 – Goed
Carolien
25 dec 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Carolien
1 nacht verbleven in december 2019
Reactie van Cyril Mas op 30 dec 2019
Dear Value Guest,
We would like to thank you very much for your review. It is nice to see that you have pleasant stay with us.
Thank you very much and all the Team here waiting for your come back to Mercure Serpong Alam Sutera.
Our Best Regards,
Cyril Mas
General Manager
8/10 – Goed
Geverifieerde reiziger
Reisde met familie
25 dec 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
2 nachten verbleven in december 2019
Reactie van Cyril Mas op 30 dec 2019
Dear Value Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Our Best Regards,
Cyril Mas
General Manager
10/10 – Uitstekend
Ridwan
Reisde met een groep
19 dec 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ridwan
1 nacht verbleven in december 2019
Reactie van Cyril Mas op 19 dec 2019
Dear Value Guest,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Our Best Regards,
Cyril Mas
General Manager
10/10 – Uitstekend
Ridwan
Reisde met een groep
16 dec 2019
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ridwan
1 nacht verbleven in december 2019
Reactie van Cyril Mas op 19 dec 2019
Dear Value Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Our Best Regards,
Cyril Mas
General Manager