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Beoordelingen van Zest Airport Jakarta by Swiss-Belhotel International

2.5 out of 5
Zest Airport Jakarta by Swiss-Belhotel International
Jalan Husein Sastranegara Kavling 1, Benda, Bandara Soekarno Hatta, Tangerang, West Java

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 43 van 265 beoordelingen" "
Gastenscore: 8 - Goed. 124 van 265 beoordelingen" "
Gastenscore: 6 - Redelijk. 61 van 265 beoordelingen" "
Gastenscore: 4 - Matig. 28 van 265 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 9 van 265 beoordelingen" "

7,6/10

Netheid

7,6/10

Personeel en service

7,2/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Nicolas

Handig dichtbij airport
Goed verblijf voor AirPort, het hotel regelt goed je transport naar AirPort
Reactie van Pricilia op 13 jun 2019
Dear Guest, Thank you for choosing Swiss-Belhotel Airport Jakarta as your place to stay. Please come back again soon ! Kind regards, Zest Hotel Airport Jakarta

8/10 – Goed

D, T

Positief: Netheid, personeel en service en comfort kamer
Dichtbij de luchthaven
Zeer slechte wifi heel zwak. Internet is voor mij zeer belangrijk dus volgende keer een hotel met wifi
Reactie van Pricilia op 13 jun 2019
Dear Guest, Thank you for choosing Swiss-Belhotel Airport Jakarta as your place to stay. Please come back again soon ! Kind regards, Zest Hotel Airport Jakarta

8/10 – Goed

Nur

1 nacht verbleven in april 2024
Reactie van Zest Hotel Airport Jakarta op 9 mei 2024
Dear Valued Guest,Warmest Greetings from Swiss-Belhotel Airport JakartaThank you very much for your good rating of our Hotel. We are expecting that you could give us a review regarding your experiences during your stay at Swiss-Belhotel Airport JakartaWe can't wait to see you again in the near futureKind regards,Management of Swiss-Belhotel Airport Jakarta

4/10 – Matig

bu khun

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
first time stay here i just arrve n need wifi after 8hour flight， but they say the internert wifi hve prblm n i need wait until 10:30pm。so noising also we can listen wht next room talking
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Satoshi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good staff support
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Feikje

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect for a short stay, very kind staff and clean rooms. There is a small mall connected to the hotel that has everything you need, so you don’t need to go into Jakarta if you don’t want to. Only downside was that the keycard to our room reset everyday, however that was fixed quickly by the receptionists so no big deal. And because of the pictures we tought there would be a pool :( but we should have read better.
2 nachten verbleven in juli 2023

8/10 – Goed

KOJI

1 nacht verbleven in juni 2023

10/10 – Uitstekend

Mindo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Near the airport if one is waiting for the next flight the next day.
2 nachten verbleven in mei 2023

8/10 – Goed

Lance

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very reasonable price
1 nacht verbleven in mei 2023

6/10 – Redelijk

Katerina

Reisde met partner
We only stayed one night in between our flights. The hotel was quite loud and not very clean. However, it was a convenient location close to the airport and quite cheap.
1 nacht verbleven in februari 2023
Reactie van IA op 30 mrt 2023
Dear Katerina,Warmest Greetings from Zest Airport, Jakarta!Thank you for the excellent rating and for choosing us as your accommodation It’s a valuable opportunity to learn from your feedback in order to maintain and improve our services for the guests. We’re delighted to learn that you enjoyed your stay and were satisfied with our services.We look forward to welcoming you back on Zest Airport, JakartaBest regards,Management of Zest Airport, Jakarta

6/10 – Redelijk

Deddy

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Lack of amenities & facilities. The internet signal kinda poor too.
1 nacht verbleven in februari 2023
Reactie van IA op 20 feb 2023
Dear Deddy,Warmest Greetings from Zest Airport, JakartaThank you for choosing us as your accommodation. It's a great pleasure to welcome you at Zest Airport, JakartaWe're delighted that you enjoyed your stay and found our services and facilities to be satisfactory. Your review inspired us to maintain and grow our service quality.We look forward to welcome you back in Zest Airport, JakartaBest regards,Management of Zest Airport, Jakarta

10/10 – Uitstekend

Steven

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean hotel with friendly staff and good service
1 nacht verbleven in februari 2023
Reactie van IA op 20 feb 2023
Dear Steven,Warmest Greetings from Zest Airport, JakartaThank you for choosing us as your accommodation. It's a great pleasure to welcome you at Zest Airport, JakartaWe're delighted that you enjoyed your stay and found our services and facilities to be satisfactory. Your review inspired us to maintain and grow our service quality.We look forward to welcome you back in Zest Airport, JakartaBest regards,Management of Zest Airport, Jakarta

10/10 – Uitstekend

Azhar

1 nacht verbleven in januari 2023
Reactie van IA op 20 feb 2023
Dear Azhar,Warmest Greetings from Zest Airport, JakartaThank you for choosing us as your accommodation. It's a great pleasure to welcome you at Zest Airport, JakartaWe're delighted that you enjoyed your stay and found our services and facilities to be satisfactory. Your review inspired us to maintain and grow our service quality.We look forward to welcome you back in Zest Airport, JakartaBest regards,Management of Zest Airport, Jakarta

6/10 – Redelijk

Penny, SAN ANTONIO

Reisde met familie
Positief: Personeel en service
Airport shuttle 24/7 I hope.
Reactie van Management of Zest Airport Jakarta op 10 jan 2023
Dear Mr/ Mrs ,Warmest Greetings from Zest Airport Jakarta,Thank you for your detail review and positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with.We can't wait to see you again in the near futureWarm Regards,Management of Zest Airport Jakarta

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very convenient for an overnight stay before catching a flight from Jakarta airport.
1 nacht verbleven in december 2022
Reactie van Management of Zest Airport Jakarta op 10 jan 2023
Dear Mr/ Mrs, Warmest Greetings from Zest Airport Jakarta,Thank you for your detail review and positive comments. We are so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. Call us if there is anything we can help you with.We can't wait to see you again in the near futureWarm Regards,Management of Zest Airport Jakarta

4/10 – Matig

TAN

Positief: Netheid
Negatief: Personeel en service
the property quite new & clean
1 nacht verbleven in oktober 2022
Reactie van Zest Airport Jakarta op 10 nov 2022
Dear Mrs/ Mr Tan, Warmest Greetings from Zest Airport JakartaThank you for staying with us and for taking the time to write a review. We are happy that you could enjoy your stay. We look forward to welcoming you back at Zest Airport Jakarta.Best regards,Management of Zest Airport Jakarta

6/10 – Redelijk

Joyce

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Started here on an overnight layover. The free airport shuttle service runs every hour which is very convenient. The instructions I got for catching the shuttle at the airport wasn’t intuitive and I ended up wandering around the airport for nearly 2 hours trying to find it.
1 nacht verbleven in oktober 2022
Reactie van Management of Zest Airport Jakarta op 10 nov 2022
Dear Mrs Joyce, Warmest Greetings from Zest Airport JakartaThank you for sharing your feedback with us we will address to our management due to your pick up concern, and we look forward to welcoming you back to the Zest Airport Jakarta for a much-improved experience soonBest regards,Management of Zest Airport Jakarta

10/10 – Uitstekend

Effy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean. Professional staffs.
1 nacht verbleven in september 2022
Reactie van Management of Zest Airport Jakarta op 10 nov 2022
Dear Mrs Effy, Warmest Greetings from Zest Airport JakartaThank you for staying with us and for taking the time to write a review. We are happy that you could enjoy your stay. We look forward to welcoming you back at Zest Airport Jakarta.Best regards,Management of Zest Airport Jakarta

8/10 – Goed

mutsunori

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2022

10/10 – Uitstekend

Yukako

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2022
Reactie van Management of Zest Airport Jakarta op 10 nov 2022
Dear Mrs Effy, Warmest Greetings from Zest Airport JakartaThank you for staying with usBest regards,Management of Zest Airport Jakarta

6/10 – Redelijk

Maria

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The corner in the room was dirty it has some stains and smell like somebody has had been smooking in that room
2 nachten verbleven in juli 2022

8/10 – Goed

Tomas

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good hotel, good service, good breakfast
Came late at night, we were picked up by free shuttle bus that provided by the hotel.it was good hotel, good breakfast fast. The room little to small anyway
1 nacht verbleven in mei 2022

8/10 – Goed

Amin

1 nacht verbleven in mei 2022

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
It is not good and a little dirty
2 nachten verbleven in mei 2022

4/10 – Matig

liz

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Kecewa sekali
Kamar yg non-smoking, tapi bau rokok. Banyak Tong sampah yg penuh dgn sampah di depan pintu kamar, tapi tidak dibersihkan oleh petugas sehingga bau. Pagi2 tetangga kamar membuka pintu kamar dan menyalakan lagu sangat kencang. Keadaan dinding kamar kotor dan saklar lampu kotor berdaki. Kasur tempat tidur tidak nyaman karena sewaktu tidur, kasur masuk ke dalam. Banyak bentolan ditangan saya dan gatal sekali, akibat digigit kutu atau serangga.
1 nacht verbleven in januari 2022

8/10 – Goed

Ireine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2021

4/10 – Matig

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten
For me, this place was a bit disappointing. The term “you get what you pay for” clearly comes to mind. The walls are very thin & I don’t think there was a single moment of peace and quiet. There is a shuttle bus (which I paid for in advance) but it was no where to be found, after 1 hr I finally got ahold of them for a ride. I also paid for breakfast but they had no vegetarian options. You also have to pay for parking for any driver that comes to you. Seems from the reviews this place works for a lot of people, but for me it was just a hassle - I ended up changing hotels.
1 nacht verbleven in juni 2021
Reactie van Swiss-Belhotel Airport Jakarta op 4 jul 2021
Dear valued guest, Warmest greetings from Zest Hotel Airport Jakarta! Thank you for your feedback at Expedia and for choosing us as your preferred accommodation. Further to your review, I greatly appreciate your comments about our rooms aspects, especially our room walls that need to be highlighted and updated. For your information, we have provided complimentary shuttle service to and from Soekarno Hatta Airport every 2 hours for our guests pick up transportation at their earliest convenience, which you have already used during your arrival. We also provide flexible time to pick up our guest at the airport according to their flight schedule. Our room booking system also clearly has stated that we receive room booking reservation with no shuttle payment in advance. In addition, we are also an integrated area of mall and hotel, therefore, every public vehicles entering the area will get the parking charge. Referring to your disappointment of the breakfast selection, we would also like to mention that Zest Hotel Airport Jakarta is a select service accommodation. We truly apologize for the inconvenience this has caused you. We hope to have the opportunity to serve you in the near future. Please contact me directly at gmsbai@swiss-belhotel.com and I would be more than happy to discuss the issue further at your earliest convenience or even assist you personally with your future booking. Thank you and stay safe! Warmest regards, Edward Tahalele General Manager

4/10 – Matig

Kenji

1 nacht verbleven in december 2020
Reactie van Zest Hotel Airport Jakarta op 4 jan 2021
Dear Mr. Kenji, Thank you for your review. We do apologize for the inconvenience caused. Your suggestion and criticism will be our responsibility for better service in the future. Thank you and regards,

10/10 – Uitstekend

Margaret, Charlotte, NC, USA

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It is Zest what more could I say. Their customer service is one of the best I ever seen. The food was excellent and the service great. One thing did stand out to me was management. Watching Managements bus tables and working at the reception desk again let know how Zest and it Sister Hotel will go to extremes to see to their guest. As always thank you for being here and making my stay a place I can rest and be at peace even in this virus emergency.
1 nacht verbleven in april 2020
Reactie van Prisilia op 14 apr 2020
Dear Margaret, Thank you for your wonderful review. Your feedback, suggestion and criticism will be our responsible for a better services in the future. Looking forward for your next visit. Best regards, Zest Hotel Airport Jakarta

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
全てにおいて満足してます
1 nacht verbleven in februari 2020
Reactie van Prisilia op 1 mrt 2020
Dear Sir/Madam, Thank you for awesome review. Your feedback, suggestion and criticism will be our responsible for a better services in the future. Looking forward for your next visit :) Best regards, Zest Hotel Airport Jakarta

6/10 – Redelijk

Geverifieerde reiziger

1 nacht verbleven in februari 2020
Reactie van Prisilia op 22 feb 2020
Dear Sir/Madam, Thank you for your review. Your feedback, suggestion and criticism will be our responsible for a better services in the future. Looking forward for your next visit :) Best regards, Zest Hotel Airport Jakarta

10/10 – Uitstekend

AbdulRasheedAli, Maldives, MVR

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like everything. The transfer to airport. But breakfast is very local.
1 nacht verbleven in februari 2020
Reactie van Prisilia op 21 feb 2020
Dear AbdulRasheedAli Thank you for your good review. Your feedback, suggestion and criticism will be our responsible for a better services in the future. Looking forward for your next visit :) Best regards, Zest Hotel Airport Jakarta

8/10 – Goed

GUY

Positief: Netheid, personeel en service
Hôtel pour une escale
Bien pour une escale d'une nuit. Mais gros problème avec la navette airport vers l hôtel
1 nacht verbleven in februari 2020
Reactie van Prisilia op 5 mrt 2020
Dear GUY, Thank you for your wonderful rating. Your feedback, suggestion and criticism will be our responsible for a better services in the future. Looking forward for your next visit :) Best regards, Zest Hotel Airport Jakarta

8/10 – Goed

HIROMI

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2020
Reactie van Prisilia op 3 feb 2020
Dear HIROMI, Thank you for your good rating. Your feedback, suggestion and criticism will be our responsible for a better services in the future. Looking forward for your next visit :) Best regards, Zest Hotel Airport Jakarta

8/10 – Goed

Kazutaka

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Simple but satisfied
Very old towel, quick check in check out. Hard to connect wifi for apple gadget simple breakfast menu nice location and great cleanliness
1 nacht verbleven in januari 2020
Reactie van Prisilia op 14 jan 2020
Dear Kasutaka, Thank you for your review. We do apologized for the inconvenience caused. Your feedback, suggestion and criticism will be our responsible for a better services in the future. Looking forward for your next visit :) Best regards, Zest Hotel Airport Jakarta

10/10 – Uitstekend

Frankli, Los Angeles, California

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cheap and close to the airport, next to the 24 hours restaurant and grocery store.
1 nacht verbleven in januari 2020
Reactie van Prisilia op 10 jan 2020
Dear Frankli, Thank you for your excellent review. Your feedback, suggestion and criticism will be our responsible for a better services in the future. Looking forward for your next visit :) Best regards, Zest Hotel Airport Jakarta

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2020
Reactie van Prisilia op 9 jan 2020
Dear Sir/Madam, Thank you for your review. Your feedback, suggestion and criticism will be our responsible for a better services in the future. Looking forward for your next visit :) Best regards, Zest Hotel Airport Jakarta

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
お安いホテル
モールと隣接しており、便利なホテルだと思います。フライトが早い場合に安くで泊まりたいという場合は、こちらのホテルで十分だと思います。
1 nacht verbleven in december 2019
Reactie van Prisilia op 28 jan 2020
Dear Sir/Madam, Thank you for your review. Your feedback, suggestion and criticism will be our responsible for a better services in the future. Looking forward for your next visit :) Best regards, Zest Hotel Airport Jakarta

4/10 – Matig

Worldtraveller

Positief: Netheid
Negatief: Personeel en service, voorzieningen
This hotel is near the Airport and some restaurants next door. The Airport staff is not that friendly and welcoming. He asked me to wait but then asked me to get in the big bus. I felt like a ball thrown here and there. I was just tired and jetlagged from long flight. The bed is pretty comfy but the towels looked like rags. So gross. The breakfast starts at 4 am where I need to be at the Airport at 4 am so I didn't get to enjoy the breakfast. They should have breakfast starts at 3 am like other hotels. There was nothing that impressed me. They put my room near the elevator so so much noise and I couldn't sleep. The staff is not that friendly. It lacked of smiles. Next time, I will stay other hotels around with the price that I paid.
1 nacht verbleven in december 2019
Reactie van Prisilia op 31 dec 2019
Dear Sir/Madam, Thank you for your review. We do apologized for the inconvenience caused. Your feedback, suggestion and criticism will be our responsible for a better services in the future. Best regards, Zest Hotel Airport Jakarta

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
空港近く便利
空港近く便利。ローカルの食事で良いならホテル周辺の徒歩圏内に多数。
1 nacht verbleven in december 2019
Reactie van Prisilia op 20 dec 2019
Dear Sir/Madam, Thank you for your great review. Your feedback, suggestion and criticism will be our responsible for a better services in the future. Looking forward for your next visit :) Best regards, Zest Hotel Airport Jakarta

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2019
Reactie van Prisilia op 2 dec 2019
Thank you for your review. Your feedback, suggestion and criticism will be our responsible for a better services in the future. Looking forward for your next visit :)

8/10 – Goed

ELLY MARLIA

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2019
Reactie van Prisilia op 26 nov 2019
Dear ELLY MARLIA, Thank you for your review. Your feedback, suggestion and criticism will be our responsible for a better services in the future. Looking forward for your next visit :) Best regards,

8/10 – Goed

Mariyama

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2019
Reactie van Prisilia op 22 nov 2019
Dear Mariyama, Thank you for your review. Your feedback, suggestion and criticism will be our responsible for a better services in the future. Looking forward for your next visit :) Best regards,

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2019
Reactie van Prisilia op 29 okt 2019
Thank you for sharing your experience stay with us. Your feedback, suggestion and criticism will be our responsible for a better services in the future.

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Negatief: Personeel en service, voorzieningen
Dining experience was not good Had to wait almost 45 min for the beer and food which was a simple dish of fried rice
1 nacht verbleven in oktober 2019
Reactie van Prisilia op 19 okt 2019
Thank you for sharing your experience stay with us. We do apologized for the inconvenience caused. Your feedback, suggestion and criticism will be our responsible for a better services in the future.

8/10 – Goed

Geverifieerde reiziger

1 nacht verbleven in oktober 2019
Reactie van Prisilia op 18 okt 2019
Thank you for sharing your experience stay with us. Your feedback, suggestion and criticism will be our responsible for a better services in the future.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
次回も利用したい
・無料エアポートシャトルバス 事前に予約する事も、電話で呼び出す事も無く、第2ターミナル スカイトレイン駅下のホテルシャトル乗り場より乗車。 ホテルからは毎時00分出発(予約不要) ・チェックイン スタッフは手際よくとても親切 部屋の鍵は1枚のみ(エレベーター乗車に必要なので1枚だと超不便) ・部屋(zest Twin) ◎綺麗、広い ✖️冷蔵庫無し、浴室構造、バスタオル1枚のみ ・その他 モールと連絡通路で繋がっていてる。 モールにはスターバックス、KFC、コンビニ、ブレッドトークの他レストランが数店舗入っていました。マッサージ店も有り。
1 nacht verbleven in oktober 2019
Reactie van Prisilia op 17 okt 2019
Thank you for sharing your experience stay with us. Your feedback, suggestion and criticism will be our responsible for a better services in the future.

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
10 mn aéroport- shuttle toutes les 2 H. Gratuit - piscine - commerces - change - restaurants - parfait
1 nacht verbleven in oktober 2019
Reactie van Prisilia op 12 okt 2019
Thank you for sharing your experience stay with us. Your feedback, suggestion and criticism will be our responsible for a better services in the future.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2019
Reactie van Kisro op 1 okt 2019
Dear Guest, Thank you so much for this review and for choosing to stay with us on your business trip. Your comments are very valuable to our hotel. See you again soon. Kind regards, Zest Hotel Airport Jakarta

8/10 – Goed

Bambang

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2019
Reactie van Prisilia op 24 sep 2019
Thank you for sharing your experience stay with us. Your feedback, suggestion and criticism will be our responsible for a better services in the future.