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Beoordelingen van Tonquin Inn

3 out of 5
Tonquin Inn
100 Juniper Avenue, Jasper, AB

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 786 van 2111 beoordelingen" "
Gastenscore: 8 - Goed. 688 van 2111 beoordelingen" "
Gastenscore: 6 - Redelijk. 362 van 2111 beoordelingen" "
Gastenscore: 4 - Matig. 164 van 2111 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 111 van 2111 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

7,8/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Albert

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Geweldige ligging
2 nachten verbleven in april 2024
Reactie van Emily, Guest Experience Manager op 30 apr 2024
Dear Albert, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us and particularly enjoyed our convenient location. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 – Goed

Britt

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our stay was great! Cheap accomodation and room was big enough for four people with comfortable beds. Walking distance from the various shops and restaurants in Jasper. Staff was very nice! Only downside was the air conditioning, it was 30 degrees our entire stay and the air conditioning could not keep the room a nice temperature for sleeping.
3 nachten verbleven in mei 2023
Reactie van Hotel management op 18 mei 2023
We appreciate your feedback Britt, thank you for staying with us. We apologize for you haven't been able to handle our a\c unit, the temperature usually drops heavily at night. We look forward to welcome you again!

8/10 – Goed

Margot

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice, clean, lovely bed. The only thing was the aircon. I have never ever had a aircon what made so much noise, but other than that it was a perfect stay.
2 nachten verbleven in mei 2023
Reactie van Hotel management op 6 mei 2023
Dear Margot,Thank you for staying with us and for your pleasant words, we apologize for an AC being noisy, we are getting ourselves ready for summer season and will be adjusting air vent system as well. Looking forward to seeing you again!

8/10 – Goed

Bart, sHertogenbosch

Reisde met familie
Positief: Personeel en service
Ietwat gedateerd. Wel schoon en zeer vriendelijk en snel reagerend personeel. Dus wel wat ouder en wat muf.
3 nachten verbleven in augustus 2022
Reactie van Sarah op 8 aug 2022
Hello Bart, thank you for your feedback and we are happy to hear that you enjoyed your stay. Thank you for staying with us and we wish you safe travels.

8/10 – Goed

ROSITA TEN

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Prima gelegen om Jasper stadje en het park te verkennen. Relatief eenvoudig maar schoon. Een magnetron op de kamer zou leuk zijn geweest, aangezien ze geen ontbijt bieden.
3 nachten verbleven in juli 2022
Reactie van Sarah op 8 aug 2022
Hello Rosita Ten, thank you so much for your feedback. We are so pleased to hear that you enjoyed your stay and thanks once again for staying with us. Please note that we do have microwaves upon request 24/7. Safe travels.

10/10 – Uitstekend

Stacey

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice location can walk into town in 15-20 mins or get a bus directly outside property. Reception staff lovely, bed comfy.
2 nachten verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 22 mei 2024
Dear Stacey, Thank you for taking the time to share a review! I’m so glad to see you had a perfect stay with us and enjoyed our friendly service, comfortable bedding and convenient location. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 – Uitstekend

Hussein, Montreal

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff on check-in
1 nacht verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 22 mei 2024
Dear Huseein, Thank you for taking the time to share a review! I’m so glad to see you had a perfect stay with us and enjoyed our friendly service. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 – Goed

Gabriele

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good Motel to stay over night, clean, comfortable with kitchen facility to prepare a quick breakfast or lunch. Located more at end of Town but still walking distance to town.
1 nacht verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 22 mei 2024
Dear Gabriele, Thank you for taking the time to share a review! I’m thrilled to see you had an excellent stay with us and particularly enjoyed our commitment to a high standard of cleanliness, in-suite kitchen facilities, and convenient location. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 – Goed

Simarnjit

Positief: Netheid
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Sandeep

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Nice place to stay
1 nacht verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 22 mei 2024
Dear Sandeep, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 – Uitstekend

Mieke

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 22 mei 2024
Dear Mieke, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 – Uitstekend

Linda

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great!
2 nachten verbleven in april 2024
Reactie van Emily, Guest Experience Manager op 20 mei 2024
Dear Linda, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 – Uitstekend

Kimberlee

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
For a 1 night stay it was perfect. Great helpful staff.
1 nacht verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 20 mei 2024
Dear Kimberlee, Thank you for taking the time to share a review! I’m so glad to see you had a perfect stay with us and particularly enjoyed our friendly service. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 – Uitstekend

Robyn

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location
1 nacht verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 20 mei 2024
Dear Robyn, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us and particularly enjoyed our perfect location. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 – Goed

Tiffany

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property and conveniently located.
2 nachten verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 20 mei 2024
Dear Tiffany, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us and particularly enjoyed our convenient location. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 – Goed

Rennie

Positief: Netheid, personeel en service
ALL WAS GOOD
1 nacht verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 20 mei 2024
Dear Rennie, Thank you for taking the time to share a review! I’m so glad to see all was good with your stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 – Uitstekend

Kathy-Monica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay in Jasper and affordable.
1 nacht verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 19 mei 2024
Dear Kathy-Monica, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us and particularly enjoyed our value for money. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 – Uitstekend

Curtis

Very good stay
2 nachten verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 20 mei 2024
Dear Curtis, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 – Goed

Gabe

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
While clearly a product of the 1980s the property is very well maintained and has all the facilities a reasonable guest could expect. Everything I used worked and was in tip-top condition. The walls are a little thin, so you can sometimes hear the TV from the neighbouring room, but apart from that a perfect stay.
4 nachten verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 21 mei 2024
Dear Gabe,Thank you for taking the time to share a review! I’m so glad to see you had a perfect stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

6/10 – Redelijk

Craig

Zakenreiziger
-
2 nachten verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 20 mei 2024
Dear Craig, Thank you for taking the time to share a review! I’m so glad to see you had an overall pleasant stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 – Uitstekend

Hardeep

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was decent place to live
1 nacht verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 20 mei 2024
Dear Hardeep, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 – Uitstekend

Linda

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property overall
2 nachten verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 17 mei 2024
Dear Linda, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 – Goed

Josey

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Room was clean and ready when I arrived. A little dated, could potentially stand a remodel, but ammenties worked and we had a great time at the pool!
1 nacht verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 17 mei 2024
Dear Josey, Thank you for taking the time to share a review! I’m so glad to see you had a wonderful stay with us and you particularly enjoyed our on site amenities and had a great time at the pool. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 – Goed

John

Reisde met familie
Rooms are looking tired.
1 nacht verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 15 mei 2024
Dear John, Thank you for taking the time to share a review! I’m so glad to see you had an overall pleasant stay with us, and we appreciate your feedback. We hope to be able to welcome you back again in the future. Kind regards,Emily

10/10 – Uitstekend

Lina

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
staff very accommodating
2 nachten verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 14 mei 2024
Dear Lina, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us and particularly enjoyed our friendly service. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 – Goed

Kodie

Reisde met familie en kleine kinderen
Positief: Voorzieningen
It was a nice, clean and comfortable place to stay and the staff was wonderful
1 nacht verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 14 mei 2024
Dear Kodie, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us and particularly enjoyed our commitment to a high standard of cleanliness, comfortable rooms and friendly service. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 – Uitstekend

Ritish

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 14 mei 2024
Dear Ritish, Thank you for taking the time to share a review! I’m so glad to see you had an excellent stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 – Uitstekend

harshan

Positief: Netheid, personeel en service
There was no elevator for 3 rd floor
1 nacht verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 13 mei 2024
Dear Harshen, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. Please know, whilst we do have an elevator available for parts of the hotel, some areas are not accessible by elevator. We are always happy to assist with any luggage to make this more accessible and easier for our guests. We hope to be able to welcome you back again soon!Kind regards,Emily

6/10 – Redelijk

Debbie L

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Very worn out and aged. You can see it was clean for sure and comfortable beds. Furniture extremely old. I had to ask for a sheet to cover the couch cause it was gross. No way would I sit on it.
3 nachten verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 13 mei 2024
Dear Debbie, Thank you for taking the time to share a review! Whilst I'm glad that overall you had a pleasant stay with us, and particularly enjoyed our comfortable bedding and commitment to a high standard of cleanliness, I would like to apologize that your stay was not reflective of the level of comfort we aim to provide to all guests. Thank you for providing this feedback with us so we can continually enhance the experience for our guests. We hope you enjoy beautiful Jasper! Kind regards,Emily

10/10 – Uitstekend

Constantin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Impeccable cleaning room, very friendly front desk personal.
1 nacht verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 13 mei 2024
Dear Constantin, Thank you for taking the time to share a review! I’m so glad to see you had a perfect stay with us and particularly enjoyed our commitment to a high standard of cleanliness and friendly service. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 – Uitstekend

steven

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Porperty was well taken care of. Would definitely return in the future.
2 nachten verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 13 mei 2024
Dear Steven, Thank you for taking the time to share a review! I’m so glad to see you had a fantastic stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 – Uitstekend

Laura

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check in. Quiet and clean property. Will stay again
2 nachten verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 13 mei 2024
Dear Laura, Thank you for taking the time to share a review! I’m so glad to see you had a fantastic stay with us and particularly enjoyed our friendly service, quiet and convenient location and commitment to a high standard of cleanliness. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 – Uitstekend

Camellia Mae

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Worth it for the price
1 nacht verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 13 mei 2024
Dear Camellia Mae, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us and especially enjoyed our value for money. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 – Uitstekend

Colleen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 14 mei 2024
Dear Colleen, Thank you for taking the time to share a review! I’m so glad to see you had a wonderful stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

4/10 – Matig

Wayne

Reisde met een groep
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Mostly friendly staff. Room #156 was way too warm to sleep. Tried AC but was told the next day that it hasnt been turned on because its winter?? May 12th and its 20c (70f) outside. Its not winter. All power to our room shut down when my wife was using the hair dryer. When we booked the room the hotel wanted to know the name of our Golden Retriever so they could prepare a personalized welcome package for her. We did not receive anything upon arrival. When i asked the employee about it he responded "Do you still want it?" We've stayed at better places in Jasper so unlikely we will return to the Tonquin when we come back in July.
1 nacht verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 13 mei 2024
Dear Wayne, Thank you for taking the time to share a review! I'm disheartened to see that your experience with us did not reflect the level of comfort and service that we aim to provide to all guests; and that your pup did not receive their personalized welcome package and that your room was too warm. We appreciate you bringing this to our attention so we can follow up with our respective teams, but I would like to sincerely apologize that your stay with us was negatively impacted. Kind regards,Emily

8/10 – Goed

Lauren

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good stay at the inn.
1 nacht verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 12 mei 2024
Dear Lauren, Thank you for taking the time to share a review! I’m so glad to see you had a good stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 – Uitstekend

Penny

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were first placed in a smoking area and when requested a change they immediately placed us in another building with an upgrade. Staff was very accommodating.
2 nachten verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 12 mei 2024
Dear Penny, Thank you for taking the time to share a review! I’m so glad to see you had a perfect stay with us and that our team were able to accommodate the requested change, and that you enjoyed your complimentary upgrade! We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 – Uitstekend

Alana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 12 mei 2024
Dear Alana, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 – Goed

Jessisca

Positief: Netheid, personeel en service
2 nachten verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 12 mei 2024
Dear Jessisca, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 – Uitstekend

MJ

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful visit - everything you need including great views!
2 nachten verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 11 mei 2024
Dear MJ, Thank you for taking the time to share a review! I’m so glad to see you had a wonderful stay with us - we agree, the views are pretty spectacular! We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 – Goed

Shannie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Logement bien situé. Les installations auraient besoin d'être rafraîchies, rideau dans la douche trop long et l'air climatisé très bruyant.
2 nachten verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 11 mei 2024
Dear Shannie, Thank you for taking the time to share a review! I’m so glad to see you had an overall great stay with us, and particularly enjoyed our convenient location. I appreciate you sharing feedback with us in regards to the shower curtain and the air conditioning so we can continually enhance the experience for our guests. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 – Goed

Debbie

Positief: Netheid, personeel en service
Good value for the cost. Staff were very friendly and the room was clean.
2 nachten verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 10 mei 2024
Dear Debbie, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us and particularly enjoyed our value for money, commitment to a high standard of cleanliness and friendly service. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 – Goed

Rhonda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was friendly and very helpful. Room was on the smaller side but perfect for what we needed. The room looked very clean, until apon further inspection i saw that a drink had been spilled on the front of the dresser. Also a 5inch spill on wall. I fixed them. Lol. Otherwise it was very nice. Would stay there again.Loved the fullsuE coffee pot
1 nacht verbleven in april 2024
Reactie van Emily, Guest Experience Manager op 10 mei 2024
Dear Rhonda, Thank you for taking the time to share a review! I’m so glad to see you had an overall wonderful stay with us and particularly enjoyed our friendly service and full size coffee pot. I would like to sincerely apologize for the cleanliness issues you experienced and I appreciate you bringing this to our attention so we can raise this with our relevant teams. We hope to be able to welcome you back again in the future.Kind regards,Emily

8/10 – Goed

Debbie

Positief: Netheid
Clean, and comfy. Parking was full outside of our door and close surrounding area, so we had to unload the car and then park further down. No big deal, except mom has mobility iasues or it wouldnt have been a concern at all.
1 nacht verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 10 mei 2024
Dear Debbie, Thank you for taking the time to share a review! I’m glad to see you had an overall great stay us and enjoyed our commitment to a high standard of cleanliness and comfortable rooms. We appreciate your feedback in regards to the parking! We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 – Uitstekend

Rob

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was clean, comfortable, and well equipped. Beds were also comfortable. Staff was very accommodating.
1 nacht verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 10 mei 2024
Dear Rob, Thank you for taking the time to share a review! I’m so glad to see you had a perfect stay with us and particularly enjoyed our commitment to a high standard of cleanliness, comfortable rooms and bedding, and friendly service. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 – Goed

Amanda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a king suite for our stay. It has a real fire place in it. It was nice to be able to spend some time relaxing in front of the fire. The room was clean. The bed was fairly comfortable. We enjoyed the outdoor hot tubs. The staff were all great. Helped us with any of our needs or questions. We enjoy staying at the Tonquin inn.
3 nachten verbleven in april 2024
Reactie van Emily, Guest Experience Manager op 9 mei 2024
Dear Amanda, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us and particularly enjoyed our suites with in-room fire places, comfortable bedding, friendly service, outdoor hot tubs and commitment ent to a high standard of cleanliness. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 – Uitstekend

Andrea

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Emily, Guest Experience Manager op 10 mei 2024
Dear Andrea, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

6/10 – Redelijk

Katherine

Reisde met familie
Positief: Netheid, personeel en service
The room itself was absolutely fine. Only complaint is that room was excruciatingly hot. They have portable air conditioners in the room. But not efficient in cooling room. For the second night maintenance came in and cleaned the filter and it did work much better. But air conditioner is loud. Staff at the hotel were great. Also the vending machines do not work well at all. Several people in line ups at two different machines. And everyone struggled with getting them to work and people including me ended up with wrong products
1 nacht verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 8 mei 2024
Dear Katherine, Thank you for taking the time to share a review! Whilst I'm glad to see you had an overall pleasant stay and enjoyed our friendly service, I would like to sincerely apologize for the inconvenience you experienced with the air conditioning and the vending machines. Thank you for sharing this feedback with us so we can look into rectifying these issues and enhancing the experience for our guests. We hope to be able to welcome you back again soon!Kind regards,Emily

6/10 – Redelijk

Gabrielle

Reisde met partner, Reisde met familie
Negatief: Personeel en service
Had a smell, but large room and bathroom.
2 nachten verbleven in april 2024
Reactie van Emily, Guest Experience Manager op 7 mei 2024
Dear Gabrielle, Thank you for taking the time to share a review! I’m so glad to see you had an overall great stay with us and enjoyed our spacious rooms. I'd like to apologize that your room had a smell, and thank you for bringing this to our attention so we can rectify this immediately. We hope to be able to welcome you back again in the future. Kind regards,Emily

10/10 – Uitstekend

Peter

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice property.
1 nacht verbleven in mei 2024
Reactie van Emily, Guest Experience Manager op 7 mei 2024
Dear Peter, Thank you for taking the time to share a review! I’m so glad to see you had a perfect stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily