Exterieur

Beoordelingen van DoubleTree by Hilton Hotel & Suites Jersey City

4 out of 5
DoubleTree by Hilton Hotel & Suites Jersey City
455 Washington Boulevard, Jersey City, NJ

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 621 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 235 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 70 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 41 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 35 van 1002 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Steven

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Goed hotel net buiten NY
Ideaal gelegen hotel net buiten NY. Binnen de 10 minuten sta je in Manhattan met de Path-trein, van hieruit heb je trouwens een prachtig zicht op de skyline. Kamer was heel ruim voor ons 5 (2 volw, 3 kinderen), bedden wel klein. 2 nadelen aan dit hotel: wifi systeem is heel slecht en voor de prijs die je betaalt voor 1 overnachting mag ontbijt wel inbegrepen zijn. Voordeel is wel dat er vlakbij een supermarkt is waar je heel lekker brood kan kopen, wat ook al heel uitzonderlijk is in de US. We zouden hier wel weer verblijven een volgende keer!
2 nachten verbleven in april 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay
The room was large. There is a shopping mall right around the corner, sufficient places to go out for dinner. The staff was super friendly. I liked the gym in the hotel.
5 nachten verbleven in oktober 2018
Reactie van MWB op 27 okt 2018
We are happy that you enjoyed your stay with us.

10/10 – Uitstekend

Jane

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very comfortable rooms and a good location for seeing NYC.
4 nachten verbleven in mei 2024
Reactie van General Manager op 9 mei 2024
Dear Jane,Our amazing location and comfortable accommodations are just some of the reasons our guests enjoy staying at DoubleTree by Hilton Hotel & Suites Jersey City, so we are thrilled you were also impressed. Thank you for being our guest and sharing your lovely review. We look forward to welcoming you back on future visits to the area.Sincerely,Austin Pruett,General Manager

6/10 – Redelijk

hamid, Palm Beach Gardens

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service
nice and clean
1 nacht verbleven in april 2024
Reactie van General Manager op 6 mei 2024
Dear Hamid,Thank you so much for your review. We're pleased you enjoyed our clean accommodations, and we want to do what we can to ensure your next visit exceeds your expectations. Please feel free to let us know if there is anything we can do to improve your visit with us, and we hope to see you again soon.Sincerely,Austin Pruett,General Manager

10/10 – Uitstekend

Jesse Joe Tudela

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was very content with my room. The facilities had everything I needed and I was very pleased with the house keeping staff. They would even organize my shoes. I really appreciated that. The staff are also very nice and accommodating. I requested for some coffee and half and half, they hooked me up big time.
5 nachten verbleven in april 2024
Reactie van General Manager op 3 mei 2024
Dear Jesse,Thank you for choosing DoubleTree by Hilton Hotel & Suites Jersey City and for sharing your lovely review. Our team truly is one of the best in the business, and they will delighted you were impressed with their kind service. We hope to have the honor of welcoming you back on future trips to the area.Sincerely,Austin Pruett,General Manager

10/10 – Uitstekend

Rosalia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Julio

2 nachten verbleven in april 2024

8/10 – Goed

Lauren

1 nacht verbleven in april 2024

6/10 – Redelijk

Victor

Reisde met partner
Negatief: Personeel en service
Pretty average location. I was double charged for my room. Which is pretty upsetting.
1 nacht verbleven in april 2024
Reactie van General Manager op 18 apr 2024
Dear Victor,Thank you for your feedback. We're sorry to hear that there may have been an issue with the billing of your reservation. We understand your frustration and are committed to correcting any issue that may need to be rectified. Our Finance Team is available to discuss any billing issues, so feel free to reach out to us with any lingering concerns you have at any time. It was a pleasure hosting you, and we look forward to hearing from you.Sincerely,Austin Pruett,General Manager

2/10 – Ontzettend slecht

Sophia

11 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Aleandro

8 nachten verbleven in maart 2024

8/10 – Goed

Neal

Reisde met familie, Reisde met familie en kleine kinderen
A good place to stay with a family and access to NYC.
3 nachten verbleven in maart 2024
Reactie van General Manager op 10 apr 2024
Dear Neal,Thank you! We are honored you chose DoubleTree by Hilton Hotel & Suites Jersey City for your family's visit to NYC, and we are delighted you enjoyed your stay. Your kind review will be shared with the team, and we hope to have the pleasure of welcoming you back again someday.Sincerely,Austin Pruett,General Manager

8/10 – Goed

Heiko

Positief: Netheid, personeel en service
Bad Communication. 3 persons booked in a corner suite , though sofa bed ( very thin matress ) was not prepared upon arrival and not enough towels . Mostly friendly staff, good breakfast. Noise from the street is ok
4 nachten verbleven in maart 2024
Reactie van General Manager op 7 apr 2024
Dear Heiko,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our friendly staff and tasty breakfast added to your experience. However, we apologize for any issues with the room setup upon arrival, and we'll pass your comments along to our housekeeping staff. If your travels bring you back to the area, please come see us again.Sincerely,Austin Pruett,General Manager

8/10 – Goed

Yanick

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van DoubleTree Jersey City op 11 apr 2024
Hello Yanick,Thank you for your 4 star rating! We look forward to hosting you again in the near future.

10/10 – Uitstekend

li

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room very good
1 nacht verbleven in maart 2024
Reactie van DoubleTree Jersey City op 1 apr 2024
Hello Li,Thank you for your 5-star review! I'm glad that you enjoy your spacious room. We look forward to you staying with us again in the future.

6/10 – Redelijk

kevin, san mateo

Reisde met een groep
Positief: Netheid
Location is great! Staff is friendly. Only negative point is that the TV’s in the room did not work the first two days of our stay.
4 nachten verbleven in maart 2024
Reactie van Austin Pruett, General Manager op 1 apr 2024
Hello Kevin, Thank you for your review and I'm glad to hear that you loved our excellent location! I'd like to apologize for the TV channel outage during the first two days of your stay. We worked with our provider to have the service restored as swiftly as possible and I'm sorry that your stay was impacted. All channels have since been restored. We look forward to welcoming you back to our hotel in the future.

10/10 – Uitstekend

LAURA, Smyrna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff is Awesome!
2 nachten verbleven in maart 2024
Reactie van Austin Pruett, General Manager op 18 mrt 2024
Dear Laura,Our amazing staff works hard to ensure all our guests have everything they need and will be glad you appreciated their efforts. If your travels bring you back to the area, please come see us again at DoubleTree by Hilton Hotel & Suites Jersey City!

10/10 – Uitstekend

Jensen

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van DoubleTree Jersey City op 19 mrt 2024
Your five-star review means a lot to us. We look forward to hosting you again!

10/10 – Uitstekend

Janelle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were very friendly and helpful
1 nacht verbleven in maart 2024
Reactie van Sincerely, Austin Pruett, General Manager op 14 mrt 2024
Dear Joseph,Thank you for choosing DoubleTree by Hilton Hotel & Suites Jersey City and for your positive feedback! We're thrilled to hear you had a wonderful stay. Your satisfaction is our priority, and we look forward to welcoming you back for another exceptional experience.

8/10 – Goed

Brenda

Reisde met familie
Positief: Netheid, personeel en service
Perfect location and good price and the warm cookie was fantastic. That being said TV signal was sketchy and wasn’t able to watch tv second night
2 nachten verbleven in maart 2024
Reactie van General Manager op 12 mrt 2024
Dear Brenda,Thank you for choosing DoubleTree by Hilton Hotel & Suites Jersey City and for sharing your kind review. While we are sorry there was a concern with the TV reception, we are happy you had a wonderful stay overall. We look forward to welcoming you back and will have another warm cookie awaiting your arrival.Sincerely,Austin Pruett,General Manager

10/10 – Uitstekend

florinda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van DoubleTree Jersey City op 14 mrt 2024
Florinda,Thank you for your 5-star rating, it means the world to us! We look forward to hosting you again the next time you are in Jersey City.

8/10 – Goed

Sunil

Zakenreiziger
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Like the location of the property. Bed was not at all comfortable.
1 nacht verbleven in februari 2024
Reactie van General Manager op 23 feb 2024
Dear Sunil,Thank you for choosing DoubleTree by Hilton Hotel & Suites Jersey City and for sharing your feedback. While we are happy our location was convenient for your needs, we are sorry the bed didn't quite meet your expectations. We are always working to improve and look forward to welcoming you back and impressing you further.Sincerely,Austin Pruett,General Manager

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid
Stayed for a little family getaway. Room was fine but bathroom was dirty, had no fan for ventilation, and no cold water.
2 nachten verbleven in februari 2024
Reactie van General Manager op 21 feb 2024
Dear Valued Guest, We appreciate your feedback on your recent stay. It's concerning to hear about the cleanliness and functionality issues in the bathroom. We're committed to addressing these points to ensure a comfortable and enjoyable experience for all our guests. Your insights are important for our continuous improvement, and we hope to welcome you back for a more positive experience in the future.Sincerely,Austin Pruett,General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van DoubleTree Jersey City op 26 feb 2024
Thank you for your perfect 10 out of 10 rating! We appreciate your positive feedback. If there’s anything else we can do to enhance your experience, feel free to let us know. We look forward to hosting you again!

8/10 – Goed

Tang

Positief: Netheid, personeel en service en comfort kamer
4 nachten verbleven in februari 2024
Reactie van DoubleTree Jersey City op 26 feb 2024
We’re glad you enjoyed your stay! If there’s anything else we can do to make your next visit even better, please share.

8/10 – Goed

ashraf, baltimore

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van DoubleTree Jersey City op 26 feb 2024
We’re glad you enjoyed your stay! If there’s anything else we can do to make your next visit even better, please shar

10/10 – Uitstekend

Gina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Our stay at DoubleTree was amazing, everything was perfect. The room was clean and the breakfast was spectacular. I want to give a special shoutout to the young lady that works at the front desk named Jessica. She’s so personable, kind, professional, and pleasant. Jessica is one of the nicest people I’ve ever met. This company needs to give a manager position because she’s the best.
1 nacht verbleven in februari 2024
Reactie van General Manager op 19 feb 2024
Dear Gina,Thank you so much for your five-star rating! It's a delight knowing that you loved so much about your time with us at DoubleTree by Hilton Hotel & Suites Jersey City, and we appreciate your compliments about Jessica. She is truly an asset to our hotel. It would be our pleasure to welcome you once more to our property, and we hope to see you again in the future.Sincerely,Austin Pruett,General Manager

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van DoubleTree Jersey City op 26 feb 2024
Thank you for your perfect 10 out of 10 rating! We appreciate your positive feedback. If there’s anything else we can do to enhance your experience, feel free to let us know. We look forward to hosting you again!

10/10 – Uitstekend

Lars

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
6 nachten verbleven in februari 2024
Reactie van DoubleTree Jersey City op 26 feb 2024
Thank you for your perfect 10 out of 10 rating! We appreciate your positive feedback. If there’s anything else we can do to enhance your experience, feel free to let us know. We look forward to hosting you again!

10/10 – Uitstekend

Diana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van DoubleTree Jersey City op 26 feb 2024
Thank you for your perfect 10 out of 10 rating! We appreciate your positive feedback. If there’s anything else we can do to enhance your experience, feel free to let us know. We look forward to hosting you again!

10/10 – Uitstekend

Francis, Hockessin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy parking and no extra charge for in and out. Nice sized suite and excellent breakfast buffet. We'll be back.
1 nacht verbleven in februari 2024
Reactie van General Manager op 12 feb 2024
Dear Francis,It sounds like there was much to enjoy about the DoubleTree by Hilton Hotel & Suites Jersey City experience! From our seamless parking to our spacious suites and delectable breakfast buffet, we love to impress, and we're honored to have earned five stars. We can't wait to welcome you back!Sincerely,Austin Pruett,General Manager

10/10 – Uitstekend

Joseph

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent place to stay!!!
1 nacht verbleven in januari 2024
Reactie van General Manager op 30 jan 2024
Dear Joseph,Thank you for choosing DoubleTree by Hilton Hotel & Suites Jersey City and for your positive feedback! We're thrilled to hear you had a wonderful stay. Your satisfaction is our priority, and we look forward to welcoming you back for another exceptional experience.Sincerely,Austin Pruett,General Manager

10/10 – Uitstekend

Delmy

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I’ll definitely go back
2 nachten verbleven in januari 2024
Reactie van General Manager op 30 jan 2024
Dear Delmy,Thank you! There's no greater compliment than knowing a guest was so impressed with their stay that they would join us again. We appreciate you choosing DoubleTree by Hilton Hotel & Suites Jersey City and hope to welcome you back again soon.Sincerely,Austin Pruett,General Manager

10/10 – Uitstekend

JENNIFER

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van DoubleTree Jersey City op 26 feb 2024
Thank you for your perfect 10! We appreciate your positive feedback. We look forward to hosting you again!

6/10 – Redelijk

???, Rockville

1 nacht verbleven in januari 2024
Reactie van DoubleTree Jersey City op 26 feb 2024
Thank you for sharing your feedback. If there’s anything specific you’d like us to improve, please let us know.

8/10 – Goed

Tammy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great visit
2 nachten verbleven in januari 2024
Reactie van DoubleTree Jersey City op 26 feb 2024
We’re glad you enjoyed your stay! If there’s anything else we can do to make your next visit even better, please share.

10/10 – Uitstekend

Steve

1 nacht verbleven in januari 2024
Reactie van DoubleTree Jersey City op 26 feb 2024
Thank you for your perfect 10 out of 10 rating! We appreciate your positive feedback. If there’s anything else we can do to enhance your experience, feel free to let us know. We look forward to hosting you again!

8/10 – Goed

Kevin

Reisde met familie
Positief: Netheid, personeel en service
1 nacht verbleven in december 2023
Reactie van DoubleTree Jersey City op 26 feb 2024
We’re glad you enjoyed your stay! If there’s anything else we can do to make your next visit even better, please share.

2/10 – Ontzettend slecht

Shangmeng

Negatief: Personeel en service
my phone was lost in the room,
1 nacht verbleven in december 2023
Reactie van NicoleH op 8 jan 2024
I'm sorry you did not enjoy your stay with us. Concerning, your phone, did you reach out to our housekeeping team?

10/10 – Uitstekend

Ali

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spacious rooms with nice gym and Staff.
3 nachten verbleven in december 2023
Reactie van General Manager op 11 jan 2024
Dear Ali,Thank you so much for the perfect rating. We are thrilled to see that you enjoyed our spacious rooms and amazing staff. Come back and visit us again anytime at DoubleTree by Hilton Hotel & Suites Jersey City.

10/10 – Uitstekend

Christine

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
N/A
2 nachten verbleven in december 2023
Reactie van General Manager op 11 jan 2024
Dear Christine,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your stay, and we hope you return soon.

10/10 – Uitstekend

Angelica

3 nachten verbleven in december 2023
Reactie van DoubleTree Jersey City op 26 feb 2024
Thank you for the 5 out of 5 review. We’re thrilled you had a fantastic experience!

10/10 – Uitstekend

Alain

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van DoubleTree Jersey City op 26 feb 2024
Your five-star rating means the world to us. We can’t wait to host you again!

10/10 – Uitstekend

Yanqun

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
staffs are helpful
2 nachten verbleven in december 2023
Reactie van DoubleTree Jersey City op 26 feb 2024
Thank you for your 5-star rating! We’re thrilled to hear that our staff was helpful during your stay. We look forward to welcoming you back!

10/10 – Uitstekend

Alida

3 nachten verbleven in december 2023
Reactie van DoubleTree Jersey City op 26 feb 2024
Thank you for choosing our hotel and for the 5 out of 5 review. We’re thrilled you had a fantastic experience.

10/10 – Uitstekend

Elisabeth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Séjour
Très bon séjour, cadre agréable et bonne localisation de l’hôtell qui est situé loin de l’agitation de Manhattan. Le personnel de l’hôtel est attentif et soucieux du confort des clients.
Sapin de Noël de l’hôtel
10 nachten verbleven in december 2023
Reactie van DoubleTree Jersey City op 26 feb 2024
Merci pour votre note 5 étoiles ! Nous sommes ravis de savoir que vous avez passé un très bon séjour. Le cadre agréable et l’emplacement de notre hôtel, à l’écart de l’agitation de Manhattan, sont en effet des points forts. Notre personnel attentif se consacre à assurer votre confort. Nous avons hâte de vous accueillir à nouveau !

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Decent hotel. Not sure I’d pick again. Great things to say are its walking distance to the PATH station and a nice shopping mall.Lobby was nicely decorated and welcoming for the holidays. Disappointments were, the hotel states it offers breakfast,which was closed on a Saturday.Thankfully a McDonalds is close by. Some of the front desk staff are not friendly. The biggest aggravation we had was, 11am is checkout,at 10:33am the cleaning staff opened up our door. We were 5min from heading out but when you travel with children getting the clan organized,fed and packed up sometimes takes the full time.
1 nacht verbleven in december 2023
Reactie van DoubleTree Jersey City op 26 feb 2024
Thank you for sharing your detailed feedback about your recent stay at our hotel. We appreciate your honesty, and we apologize for any inconvenience you encountered. We’ll address these issues to improve. We hope to serve you better next time.

10/10 – Uitstekend

Kimberly

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel!
We love this hotel. Easy access to PATH station and NYC in a quiet and safe area. Front desk staff is kind and very helpful. Rooms are comfortable, clean and have been quiet during our stays (we have been here 3 times).
1 nacht verbleven in december 2023
Reactie van DoubleTree Jersey City op 26 feb 2024
Thank you for your wonderful review! We’re thrilled to hear that you love our hotel. It’s fantastic that you appreciate our convenient location near the PATH station and NYC, as well as the peaceful and safe surroundings. Our friendly front desk staff will be delighted to know they made a positive impression. We’re glad you found the rooms comfortable, clean, and quiet during your stays. We look forward to welcoming you back for your fourth visit!

8/10 – Goed

Anderson

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van DoubleTree Jersey City op 26 feb 2024
We’re glad you enjoyed your stay! If there was anything else we could have done to make your next visit even better, please share. We look forward to welcoming you back.

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was very nice
1 nacht verbleven in december 2023
Reactie van DoubleTree Jersey City op 26 feb 2024
Thank you for your perfect 5-star rating! We appreciate your feedback and hope to welcome you back soon.