Executive Suite with a terrace and Old City view. | Uitzicht vanaf balkon
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Beoordelingen van The David Citadel Jerusalem

5 out of 5
The David Citadel Jerusalem
7 King David St, Jerusalem

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 257 van 413 beoordelingen" "
Gastenscore: 8 - Goed. 77 van 413 beoordelingen" "
Gastenscore: 6 - Redelijk. 41 van 413 beoordelingen" "
Gastenscore: 4 - Matig. 19 van 413 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 19 van 413 beoordelingen" "

9,0/10

Netheid

8,6/10

Personeel en service

8,8/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

jacobus

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer

10/10 – Uitstekend

Edith

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always wonderful!
1 nacht verbleven in februari 2024

10/10 – Uitstekend

jacob

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice people nice hotel
2 nachten verbleven in februari 2024

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Hotel is nicely decorated. Room is spacious though without a nice view. Tub and shower very nice and convenient. Breakfast was great even though it was Saturday so no hand made omelets. Still very tasty and clean. Must say the service was bad. Receptionist and other staff members are not very nice, we felt unwelcome. Never had such experience in other hotels in Jerusalem. So we will not come back to this hotel. Price was expensive for one night stay. Dairy restaurant was not open during Friday night, we could only order to go and no available tables for someone who wants to order a snack or coffee. Too bad for 5 star hotel. Location is awesome.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Faye

Reisde met een groep
Positief: Voorzieningen
The hotel, staff and property were accommodating, courteous and comfortable.
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Aaron

3 nachten verbleven in januari 2024

4/10 – Matig

Abraham

2 nachten verbleven in december 2023

10/10 – Uitstekend

Hahna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Kids floor was excellent! And also the heated pool!
2 nachten verbleven in december 2023

10/10 – Uitstekend

Iris

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The staff was extremely polite. We had a late flight out and they gave us an extended late checkout as a courtesy which they didn’t have to do. The staff was also very attentive to elderly guests at breakfast, anticipating their every need. Was very special to see.
2 nachten verbleven in december 2023

10/10 – Uitstekend

howard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023

10/10 – Uitstekend

Robert

2 nachten verbleven in september 2023

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent service. We will definitely be coming back. Especially Ilan, Eviator & Yonatan (concierge team) were exceptional.
4 nachten verbleven in september 2023

10/10 – Uitstekend

Mohamed Asim

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff and good restaurant, pool, and kids play area. Within walking distance of most major jerusalem landmarks.
4 nachten verbleven in augustus 2023

10/10 – Uitstekend

PATRICIA

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Un très bel hôtel situé en plein centre. D très beaux équipements. Un petit déjeuner magnifique. Peut être faudrait il améliorer le nettoyage des chambres.
7 nachten verbleven in augustus 2023

4/10 – Matig

Youssi

Positief: Netheid
Negatief: Personeel en service, comfort kamer
Chambre très sombre et très bruyante trop dommage pour un hôtel aussi luxueux
2 nachten verbleven in augustus 2023

4/10 – Matig

Rebecca

Negatief: Netheid
4 nachten verbleven in augustus 2023

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
This is a beautiful hotel with a great location amazing service! and very family friendly. We were very happy here and will definitely stay here again. 😊
4 nachten verbleven in augustus 2023

8/10 – Goed

Heather

2 nachten verbleven in augustus 2023

10/10 – Uitstekend

Gary

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2023

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Prepare to wait and make requests multiple times.
The staff is generally friendly, however, they need to be reminded several times to get anything done. If you want something you have to ask 3 people before you get it. Kind of a pain. Prepare to wait for everything in general. Another example if you do the online checkin they don’t check it so they ask for everything again and then they see that you already did it.
3 nachten verbleven in juli 2023

10/10 – Uitstekend

Jim

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We absolutely loved the David Citadel in Jerusalem! We highly recommend staying there because it’s the best location for shopping, restaurants and sightseeing. The staff went out of their way to spoil us, as it was our wedding anniversary, especially Sasha and Sonya. The breakfast each morning was superb, as was our room with a view of the swimming pool and the Old City.
4 nachten verbleven in juli 2023

10/10 – Uitstekend

dan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023

10/10 – Uitstekend

FARSHAD

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was there to please and they did.
6 nachten verbleven in juni 2023

10/10 – Uitstekend

Manuel

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean and organized stuff and also very polite.
6 nachten verbleven in juni 2023

4/10 – Matig

Faith, Greenwich

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
Chose the hotel based on reco - one of which was the outdoor pool/proximity to Old Jerusalem. We had two rooms w/views. When we booked we knew it would be long hot days touring and wanted to swim when we checked in. Upon check we were told that it was closed for a wedding but there was no advanced notice. We asked about the spa and were told it closed at 7pm. At 6 we called to ask them a question prior to heading down and we were told it was closed already. We then were told that part of our stay (as good members) was a bottle of wine and nibbles. They weren’t in the room so we called down to request them and were told they would be delivered to the room promptly. We waited for 1/2 hour and left for dinner. When we returned we went to the lounge for a nightcap. They said that they were closing shortly but would make us a drink. It took 1/2 hour for it to get to us. When we got to the room the wine and food had not been delivered. They came at 11 pm with the wine. I left a pair of brand new pants with the tags on in the room that I purchased that evening from a nearby store. Contacted them the next day and they couldn’t locate them. Spoke to a manager at checkout about the experience and how disappointed we were and were told We would be contacted. Received a call but couldn’t speak at that time and was told I would hear back the next day never did. Followed up several times and no one has yet to contact me. Wouldn’t return!

8/10 – Goed

Ellen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in februari 2023

10/10 – Uitstekend

Nathan, Toronto

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff,food and location of the Hotel are great.
1 nacht verbleven in mei 2023

10/10 – Uitstekend

PAUL

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2023

4/10 – Matig

Benjamin

Reisde met partner
Positief: Personeel en service
Shower drain didn't work, causing a nasty flood throughout the entire bathroom. A strong smoke smell the second night we were there.
2 nachten verbleven in mei 2023

6/10 – Redelijk

Heidi

Reisde met een groep
Positief: Netheid, personeel en service
Ridiculously overpriced. The little things - attention to detail was lacking. Bedroom lampshade was dusty, alarm clock not set to the right time. No mini bar. Had to request a turn down service - no chocolates. Could not watch a movie from the beginning. Spa closed for renovations. Pool bar closed during the week. I was their for one night and wanted to spoil myself - it was not worth it. However the staff and service were outstanding as is the position.
1 nacht verbleven in maart 2023

10/10 – Uitstekend

shlomo

Reisde met familie
Positief: Comfort kamer
1 nacht verbleven in januari 2023

10/10 – Uitstekend

Zisha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Experience
1 nacht verbleven in januari 2023

6/10 – Redelijk

Rodrigo, Buenos Aires

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Bien ubicado y los cuartos razonables pero el servicio, especialmente el nocturno es deficiente.

6/10 – Redelijk

Anita

3 nachten verbleven in november 2022

10/10 – Uitstekend

John, Belleville

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great overall location, lovely view
4 nachten verbleven in november 2022

10/10 – Uitstekend

Isaac

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Siempre tan bueno
Me dieron una habitacion muy bonita amplia y con muy buena vista
4 nachten verbleven in oktober 2022

8/10 – Goed

Geverifieerde reiziger

No hot food on Sabbath
The overall stay at David Citadel was average. I want to say that Israel is very expensive, and naturally we paid up for the hotel. The location was fantastic. Easy walking to the Old town, and I cannot complain. The hotel itself was a bit run down, and the service was really average. I have trouble with the hotel restaurant with NOT serving anything HOT on Sabbath, and its only cold fish and no meat. I understand its a custom, but other outside restaurants do. Anyway, I was quite disappointed with the menu, as after a long day, you would want to stay in the hotel and rest.
4 nachten verbleven in oktober 2022

10/10 – Uitstekend

Ruth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic hotel. Beautiful room and the breakfast was incredible.
2 nachten verbleven in september 2022
Reactie van Guest Relations op 25 sep 2022
Dear Ruth,Thank you for taking the time to provide us with personal feedback following your stay. It is through comments such as yours that we are able to monitor and improve further.We're so happy that you enjoyed the food, service and accommodations.Hope to welcome you back again soon.Kind regards,Arik ShilerGuest Relations Coordinator

2/10 – Ontzettend slecht

Maxim

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1. The check in process was rude and disinterested. The shabis situation was not explained well, and we were confused thinking we couldn’t eat or have lights on. At no point we’re we offered alternative restaurant options other than we can go out and look for ourselves. The attended didn’t seem to care, didn’t explain WiFi, amenities, anything. He was so bored and disinterested. He didn’t care or want to be there with us. Awful welcome! 2. We are staying seven nights. We were put into a small room looking at a wall with a 1m wide window. 3. The room was dusty and unclean. 4. When we spoke to reception, and told them of our intention to leave because of the issues, they couldn’t care less. They told us to calll Expedia. 5. We went to reception and eventually spoke to another woman. She argued with us about the cleanliness of the room for 15mins and the shockingly bad checkin process. We were eventually offered an upgrade at our cost ($1,800) but eventually complimentary. 6. The new room was unclean. There was a chip on the floor, dirt on bed, towels weren’t folded properly, tissue box still closed, dirty balcony with dried lettuce leaves, bird poo everywhere, dust on almost every surface. We showed the guy who took us to the room. He shrugged his shoulders and said some people will love this hotel and others will have the worst experience. Seriously? He told us he would get the cleaner, this never happened. When we phoned reception again they told us to enjoy our stay
7 nachten verbleven in juli 2022

2/10 – Ontzettend slecht

carolyn

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is very dated and needs updating other than rooms that have been other than air con and pillows.. The common areas are really dirty and unpleasant. Pool furniture badly ripped and stained. Filth on floor that is still there days later. Rooms were upgraded as air con was terrible in first rooms. Noisy still in suites, meaning impossible to sleep with it on. The pillows need throwing away. It is unacceptable how dirty the pool in particular was, though dirt in other areas remained too. Staff seem oblivious.
7 nachten verbleven in augustus 2022

8/10 – Goed

ELIAS

Positief: Comfort kamer
4 nachten verbleven in augustus 2022
Reactie van Guest Relations op 25 sep 2022
Dear Elias,Thank you for the rating of the David Citadel.We hope to see you back again soon.Kind regards,Arik ShilerGuest Relations Coordinator

10/10 – Uitstekend

lisa

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Samir a dining for break first was the best Amazing service we receive from him
2 nachten verbleven in juli 2022
Reactie van Guest Relations op 25 sep 2022
Dear Lisa,Thank you for sharing the details of your recent visit.We aspire to create meaningful journeys and memorable experiences for our guests, and I am pleased to hear that our staff at the David Citadel Hotel did just that.We are happy to hear that you enjoyed our service and delicious food.We look forward to welcoming you back to your home away from home.Kind regards,Arik ShilerGuest Relations Coordinator

6/10 – Redelijk

Mark, North Richland Hills

Zakenreiziger
I have stayed at this property many times over the years. I think that now all the common areas are looking very dated and worn and that all the furnishings in the common areas should be replaced and updated.
3 nachten verbleven in juli 2022
Reactie van Guest Relations op 26 jul 2022
Dear Mark, Thank you for taking the time to share your recent experience with us. We truly appreciate your feedback as we are continuously looking for ways to improve and grow. I am disappointed to hear about the shortcomings you've experienced during your recent stay with us. This is certainly not the type of service we strive to provide. I have shared the details of your experience with the Hotel Management for necessary changes. I would love the opportunity of welcoming you back to the The David Citadel Hotel again in the future, please don't hesitate to contact me directly to assist you. Respectfully yours, Arik Shiler Guest Relations Coordinator

2/10 – Ontzettend slecht

Santiago

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was completly disspointed about this hotel, its supposed to be a five start hotel, is a pretty expensive hotel more than 550 per night. The rug was diry on mi arrival, the courtins had wholes on them, the bed was badly done, you cpould not turn of the light completly in the room, the AC stoped working in the middle of the night. I do not reccomend staying here, and more under that price.
3 nachten verbleven in juli 2022
Reactie van Guest Relations op 26 jul 2022
Dear Santaigo, On behalf of the David Citadel Hotel, I would like to extend my deepest apologies for the discomfort you experienced during your recent stay with us. We pride ourselves on delivering unparalleled customer service and regret to hear that on this occasion, we were unable to meet expectations. Please be rest assured that we are working to resolve the cleanlness and maintenance issues you encountered during your stay in order to ensure the highest level of comfort for our guests moving forward. Thank you again for choosing the David Citadel Hotel and for sharing your feedback with us. Respectfully yours, Arik Shiler Guest Relations Coordinator

10/10 – Uitstekend

Esther

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo muy bien. El desayuno delicioso
2 nachten verbleven in juli 2022
Reactie van Guest Relations op 26 jul 2022
Querida Esther, Gracias por tomarse el tiempo para brindarnos sus comentarios personales después de su estadía. Es a través de comentarios como el suyo que podemos monitorear y mejorar aún más. Estamos muy contentos de que haya disfrutado de la deliciosa comida en el restaurante Seasons. Espero darle la bienvenida de nuevo pronto. Respetuosamente suyo, Arik Shiler Coordinador de Relaciones con los Huéspedes

2/10 – Ontzettend slecht

Inna

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Disgusting dirty rooms
The stay was terrible. The pictures on websites don’t correspond what actually provided. The rooms are dirty and badly maintained. When we arrived, the first room was provided and there was broken glass on floor that I injured my foot with. After we requested to switch room. Second room was very dirty as well. On top of that there was smell of peeing. That is the most disgusting stay. It definitely not 5 star hotel. Personal is very rude. Food was bad as well. I had orange juice with taste of soap, my husband had sandwich that tasted terribly.
3 nachten verbleven in juli 2022
Reactie van Guest Relations op 26 jul 2022
Dear Inna, Thank you for your honest remarks. First, I would like to apologize for any inconvenience caused during your stay. We always take any criticism seriously towards improving the quality of our services. Your comments have been redirected to the Hotel Managment for review and improvement. Let me assure you that our team will be glad to provide the best service, should you decide to give us another chance and return to the David Citadel Hotel. Hope to see you soon! Respectfully yours, Arik Shiler Guest Relations Coordinator

10/10 – Uitstekend

Rivka

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in juli 2022
Reactie van Guest Relations op 26 jul 2022
Dear Rivka, Thank you for your wonderful rating of the David Citadel Hotel. I hope your stay was memorable and look forward to seeing you back gain soon. Kind regards, Arik Shiler Guest Relations Coordinator

6/10 – Redelijk

Vincent

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overpriced
Tout est bien, beau et propre. Mais même je n’ai rien de spécial à reprocher, ça ne vaut pas 800€. Pour 400/500€ ça aurait été parfait. Petite déception sur la chambre avec vue (majoritairement une vue sur l’autre côté de l’hôtel). Très belle piscine. Très bon petit dejeuner. A distance de marche de la vieille ville.
1 nacht verbleven in juni 2022
Reactie van Guest Relations op 26 jul 2022
Cher Vincent, Merci d'avoir posté de si aimables remarques sur votre récent séjour au David Citadel Hotel. Nous sommes ravis d'apprendre que vos besoins ont été satisfaits par notre personnel et que vous avez pu tirer le meilleur parti de notre emplacement avantageux dans le centre-ville de Jérusalem. J'ai partagé vos commentaires concernant le coût avec notre direction pour examen. Nous espérons vous revoir bientôt. Respectueusement vôtre, Arik Shiler Coordonnatrice des relations avec les clients

10/10 – Uitstekend

menajem

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent hotel all around and excellent food and service! Will stay here anytime I am in israel !
6 nachten verbleven in juni 2022
Reactie van Guest Relations op 26 jul 2022
Dear Menajem, Thank you for posting such kind remarks about your recent stay at the David Citadel Hotel. We are pleased to hear your needs were met by our staff, and you enjoyed the delicious food. We look forward to welcoming you back soon. Kind regards, Arik Shiler Guest Relations Coordinator

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing views of the Old City, wonderful staff, central location.
5 nachten verbleven in mei 2022
Reactie van Guest Relations op 26 jul 2022
Dear David, I am delighted to read that you thoroughly enjoyed your experience at the David Citadel Hotel. Thank you for taking the time to share the details of your visit as well as your kind acknowledgement of our team and their efforts to make sure you felt welcome and relaxed. I look forward to welcoming you back very soon. Kind regards, Arik Shiler Guest Relations Coordinator