1 slaapkamer, lakens van Egyptisch katoen, luxe beddengoed

Beoordelingen van African Pride Melrose Arch Hotel, Autograph Collection

5 out of 5
African Pride Melrose Arch Hotel, Autograph Collection
1 Melrose Square, Melrose Arch, Johannesburg, Gauteng

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 246 van 353 beoordelingen" "
Gastenscore: 8 - Goed. 82 van 353 beoordelingen" "
Gastenscore: 6 - Redelijk. 7 van 353 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 353 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 353 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

9,6/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Harald

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2020
Reactie van Lauren Meston op 24 jan 2020
Hi Harald Thank you for the great feedback regarding your recent stay at our Hotel Kind Regards

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2019
Reactie van Lauren Meston op 17 jan 2020
Hi Anonymous Thank you for the great score. We are delighted your stay was exceptional. Kind Regards

10/10 – Uitstekend

Harald

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect
Alles perfect voor elkaar!! Modern hotel met goede voorzieningen en service
1 nacht verbleven in september 2017
Reactie van wendy op 10 apr 2018
Good Day, Thank you for your valuable feedback. We trust to receive the opportunity to host you again in the near future. Kind Regards, The TEAM at the African Pride Melrose Arch

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super hotel with excellent staff
Stayed here for 2 nights, a hotel experience like it should be. Clean comfortable and Everything well in order. Highly recommend this hotel for a stay in the joburg area
Reactie van African Pride Melrose Arch Hotel op 13 okt 2015
Dear Anonymous, Thank you for writing about your stay at the African Pride Melrose Arch Hotel! It is a pleasure to hear that you had a comfortable stay and we would like to thank you for your wonderful recommendation! We look most forward to welcoming you back in the very near future.

10/10 – Uitstekend

Michael, Seattle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stylish property in great location. Very friendly and professional staff
3 nachten verbleven in april 2024
Reactie van Monicad op 26 apr 2024
Dear Michael,Thank you for the perfect score! I am delighted to note that you were able to have such an amazing experience with us.We all cannot wait to welcome you back home soon.Warm regardsMonica da EncarancaoGuest Relations Manager

10/10 – Uitstekend

Kelly

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely room, great secure area with lots of dining options!
1 nacht verbleven in april 2024
Reactie van Monicad op 24 apr 2024
Dear Kelly,Thank you for the 5! We are truly delighted to note that you were able to have an experience "Exactly like nothing else" as is expected of an Autograph Collection hotel.We all cannot wait to welcome you back home soon.Warm regardsMonica da EncarnacaoGuest Relations Manager

4/10 – Matig

Steve

3 nachten verbleven in februari 2024
Reactie van Monicad op 28 mrt 2024
Dear Steve,Thank you for taking the time to share your experience with us. I am disappointed to note that you did not enjoy your stay with us. Should there have been any incidents that led to this, please may you reach out to us directly. We would appreciate the opportunity to rectify any service shortcomings.Warm regardsMonica da EncarnacaoGuest Relations Manager

10/10 – Uitstekend

Momodou

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great location especially for dining options
4 nachten verbleven in februari 2024
Reactie van Nomonde M - Guest Relations op 26 feb 2024
Dear Momodou,Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed our hotel's location, especially for its dining options. We agree that our location offers a wonderful array of dining choices, and we're thrilled that it added to the enjoyment of your stay.We hope to have the pleasure of welcoming you back soon for another fantastic experience!

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Hotel and Location
A beautiful hotel that is so colorful and artsy—we loved it! The only negative is the bathroom. It just had a curtain to pull for privacy for the tub and sinks, which was strange and inconvenient when your spouse gets up in the middle of the night and doesn’t want to wake you. The bathroom also had a one foot gap in the wall, allowing any one who was standing at the door to the hallway to look in. Why do so many hotel bathrooms not have complete privacy with normal doors from the bedroom? Other than the bathroom issue the hotel is fabulous, the staff friendly and helpful, and the location safe and so fun with restaurants and shops just steps from the hotel.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Tanya

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Nomonde M-Guest Relations op 14 jan 2024
Dear Tanya,Thank you for your fantastic 5-star rating and kind words about our service! We're thrilled to hear that you had an awesome experience during your stay.Providing exceptional service is a top priority for us, and we're delighted that our efforts have made a positive impact on your visit. Your feedback is truly appreciated, and we look forward to the pleasure of welcoming you back for another outstanding stay.

10/10 – Uitstekend

Peter

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It just keeps getting better and better - like a fine wine. Well done! I love the renovations and upgrades, and big hugs to all - Have an amazing Xmas, and I wish you all the very best for 2024! ❤️
4 nachten verbleven in december 2023
Reactie van Monicad op 22 dec 2023
Dear Peter,Thank you for the amazing review! I am so delighted to note that you love our new lobby, we are excited to continue the project in the near future.We wish you and your family a wonderful festive period and a prosperous 2024!We cannot wait to welcome you back home soon.Warm regardsMonica da EncarnacaoGuest Relations Manager

2/10 – Ontzettend slecht

Gary

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Monicad op 12 dec 2023
Good day Gary,I am saddened to hear that you did not enjoy your recent experience with us. I would truly appreciate more details on what had transpired, in order for us to improve on our service delivery.I look forward to hearing back from you soonest.Warm regardsMonica da EncarnacaoGuest Relations Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Monicad op 22 dec 2023
Dear Anonymous,Thank you for the perfect 10! I am delighted to note that you were able to have such an amazing experience with us.We all look forward to welcoming you back home soon.Warm regardsMonicaGuest Relations Manager

8/10 – Goed

Sandile

1 nacht verbleven in december 2023
Reactie van Monicad op 12 dec 2023
Dear Sandile,Thank you for the wonderful review! I am delighted to note that you were able to have such a wonderful experience with us.We all cannot wait to welcome you back home soon.Warm regardsMonica da EncarnacaoGuest Relations Manager

8/10 – Goed

Matthew

3 nachten verbleven in november 2023
Reactie van Monicad op 12 dec 2023
Dear Matthew,Thank you for the wonderful review. I am delighted to note that you were able to have such an amazing experience with us.We all cannot wait to welcome you back home soon.Warm regardsMonica da EncarnacaoGuest Relations Manager

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Safety is of prime concern in South Africa, and African Pride is in an island of security in Melrose Arch along with a group of stores, a mall, and many restaurants. An easy drive to Rosebank Sunday Market and the Apartheid Museum. An hour to Maropeng and Prretoria. Highly recommend!
2 nachten verbleven in november 2023
Reactie van Nomonde M - Guest Relations op 14 nov 2023
Thank you so much for taking the time to share your positive experience with African Pride in Melrose Arch. We greatly appreciate your thoughtful review, and we're thrilled to hear that you found our hotel to be a secure haven in South Africa.Ensuring the safety of our guests is indeed a top priority, and we're delighted that you felt comfortable and secure during your stay. Melrose Arch's unique location, surrounded by a group of stores, a mall, and numerous restaurants, adds to the convenience and accessibility for our guests.We're pleased to learn that you took advantage of the nearby attractions, such as the Rosebank Sunday Market and the Apartheid Museum. It's fantastic to hear that our hotel served as a convenient base for exploring the rich cultural and historical offerings in the area.Once again, thank you for choosing African Pride in Melrose Arch, and we look forward to hosting you again soon!

10/10 – Uitstekend

Adam

Reisde met familie
Positief: Voorzieningen
Great stay in a fun hotel
Reactie van Nomonde M - Guest Relations op 23 okt 2023
Thank you for taking the time to provide feedback regarding your stay!We are delighted to see the hotel was able to provide a pleasant experience for you! We hope this means we will have the pleasure to welcome you back home in the near future!

10/10 – Uitstekend

Nan

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed the hotel very much, it was lovely inside and out. I especially enjoyed walking through the hotel doors and finding such a wonderful night life. There were many places to eat, and a live screen TV on the square made it fun to watch the soccer tournament in wide lounge chairs. Walking around the area was very entertaining as there were many sculptures and storefronts to check out. I would stay there again!
2 nachten verbleven in september 2023
Reactie van Monicad op 17 okt 2023
Dear Nan,Thank you for the perfect 5! It is our aim as a team to provide experiences "Exactly like nothing else" and I am delighted to note that we were able to do just that!From our wonderful location, through to our amazing African Dynamism inspired artwork.We all cannot wait to welcome you back home soon.Monica da EncarnacaoGuest Relations Manager

8/10 – Goed

Candice

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff are wonderful
The staff at this hotel are wonderful. Before I stayed, I requested an airport transfer and they delivered. Check in was welcoming and efficient as was check out. The location of this hotel is great. It is in a safe area with restaurants surrounding and the Melrose Arch shopping centre a short walk away. Rooms are large, quirky and lovely. The only criticism is that the grout in the shower cubical was mouldy and the hot water took forever to appear. Rooms could possibly do with a deep clean and a little more maintenance but I recommend this hotel for its welcoming staff, quirkiness and location.
1 nacht verbleven in september 2023
Reactie van Nomonde M-Guest Relations op 15 okt 2023
Dear Candice, Thank you for the amazing review. We are grateful to have you take your time to give feedback about your stay. We pride ourselves with the level of staff service we are able to provide to our guests, so that we provide memorable experiences.We have taken your feedback about the showers and have informed the relevant departments to take necessary action to ensure no one experiences that again. We look forward to welcoming you back home in the near future!

10/10 – Uitstekend

Paul

7 nachten verbleven in september 2023
Reactie van Nomonde M-Guest Relations op 5 okt 2023
Dear Paul, Thank you for taking the time to rate your stay with, we truly value your feedback. We are delighted to see the hotel team was able to make your stay Exactly like nothing else, and made your stay seamless!We hope we have the honour to welcome you back home soon in the near future!

10/10 – Uitstekend

Dallas

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff. Make you feel very welcome.
1 nacht verbleven in september 2023
Reactie van Nomonde M-Guest Relations op 5 okt 2023
Dear Dallas, Thank you for taking the time to rate your stay with us, we value your feedback. The team is delighted to see their service excellence making such an impression on our guests stay. We thrive to make everyone feel like we are your home away from home. With this being said, we look forward to welcoming you back home in the near future!

8/10 – Goed

Anagha

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable boutique property in the nice neighborhood of Melrose Arch. Close to Pedro friendly shopping and restaurants Pleasant stay and staff and service
2 nachten verbleven in september 2023
Reactie van Nomonde M-Guest Relations op 25 sep 2023
Dear Anagha, Thank you for taking the time to rate your stay with us, we value your feedback!Our prime location is one thing we always take pride in, everything is within arms reach!Our staff service sets us apart from other hotels, we are your home away from home. We look forward to welcoming you back home in the near future!

10/10 – Uitstekend

Jose

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in september 2023
Reactie van Monicad op 22 sep 2023
Dear Jose,Thank you for the amazing review! I am so delighted to note that you were able to have an experience "Exactly Like Nothing Else" which is wat we strive for.We all look forward to welcoming you back soon.Warm regardsMonica da EncarnacaoGuest Relations Manager

10/10 – Uitstekend

Kayla Jean

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a wonderful stay. Beautiful property and great accommodating staff.
1 nacht verbleven in september 2023
Reactie van Monicad op 22 sep 2023
Dear Kayla,Thank you for the amazing review! I am so delighted to note that you were able to have an experience "Exactly Like Nothing Else" which is wat we strive for.We all look forward to welcoming you back soon.Warm regardsMonica da EncarnacaoGuest Relations Manager

10/10 – Uitstekend

Gina

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The check was smooth and the experience was excellent.
2 nachten verbleven in september 2023
Reactie van Nomonde M-Guest Relations op 15 sep 2023
Dear Gina, Thank you for the amazing review! We appreciate hearing about your experience at our hotel, and look forward to providing an even more memorable stay in the future!

8/10 – Goed

Prudence

2 nachten verbleven in september 2023
Reactie van Monicad op 14 sep 2023
Dear Prudence,Thank yoou for taking the time to share your thoughts with us, based on your most recent stay.I am delighted to note that you had a wonderful experience with us and we all look forward to welcoming you back soon.Monica da EncarnacaoGuest Relations Manager

10/10 – Uitstekend

Paul

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Top hotel in Johannesburg
My go to Hotel in Johannesburg. Great staff great hotel good location
4 nachten verbleven in augustus 2023
Reactie van Monicad op 8 sep 2023
Dear Paul,Thank you for taking the time to share this amazing feedback! Our aim is to provide each guest with an experience "exactly like nothing else" and I am delighted to note that you experienced just that.We all look forward to welcoming you back home soon.Monica da EncarnacaoGuest Relations Manager

8/10 – Goed

John-Michael

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location
Good value for the money spent. Service for the most part was very good. No major issues to point out.
2 nachten verbleven in juli 2023
Reactie van Monicad op 8 sep 2023
Dear John-Michael,Thank you for the amazing feedback! I am delighted to note that you were able to have an experience "exactly like nothing else" with us and we all look forward to welcoming you back home soon.Monica da EncarnacaoGuest Relations Manager

10/10 – Uitstekend

mercedez

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This trip was my 1st solo experience and I must say I had an amazing time. Mr. Dingaan made sure my trip went smoothly and took the extra mile to ensure I had the most amazing experience. Mr. Dingaan was an absolute delight and I'm very thankful our path encounter. He was the highlight of my trip. I can't thank him enough. Also, all the other hotel staff I encounter was very kind in helpful. From Ms. Pretty at the Front Desk, The waitress Tanya, and many more names I cant recall. I hope to visit again one day soon. I will refer this hotel to my friends and family who plans to visit South Africa in the near future.
5 nachten verbleven in juli 2023
Reactie van Monicad op 1 aug 2023
Dear mercedez,Thank you for the amazing review! I am delighted to note that you were able to have such a memorable stay with us! It is our aim for all guests to have an experience "exactly like nothing else" when staying with us and it seems like you experienced just that.Your kind words will be shared with Dingaan,Pretty, Tanya and the entire team.We cannot wait to host you back once again.Warm regardsMonica da EncarnacaoGuest Relations Manager

2/10 – Ontzettend slecht

Muhammad Hassen Raza

1 nacht verbleven in juli 2023
Reactie van Monicad op 19 jul 2023
Dear Muhammad Hassen Raza,I am disappointed to note that you were unhappy with your stay with us. Unfortunately, you have not left any details, please may you reach out directly to us on property to advise why you did not enjoy your stay with us.Warm regardsMonica da EncarnacaoGuest Relations Manager

10/10 – Uitstekend

Paul

Zakenreiziger
Great staff and facility
1 nacht verbleven in juli 2023
Reactie van Nomonde M-Guest Relations op 11 jul 2023
Dear Paul, Thank you for taking the time to rate your stay with us, we value your feedback. The team takes pride on their amazing service they were able to provide to you during your stay, and hope this means we will be welcoming you back home soon!

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic stay
We had a two night stay the hotel was absolutely lovely, staff were excellent, rooms were super clean and well equipped, with comfy beds. The breakfast was excellent with a lot of good options for every tastebud.
2 nachten verbleven in juni 2023
Reactie van Monicad op 11 jul 2023
Dear Jessica,Thank you for the perfect 10! We strive on a daily basis to achieve this and it is always so rewarding when we do.I am delighted to note that you were able to enjoy it all, from our delicious breakfast to our well-appointed rooms. Noy forgetting our amazing team of associates.We all look forward to welcoming you back, for yet another memorable experience soon.Monica da EncarnacaoGuest Relations Manager

10/10 – Uitstekend

Jun

1 nacht verbleven in juni 2023
Reactie van Monicad op 11 jul 2023
Dear Jun,Thank you for the perfect 10! We strive for such amazing feedback in all we do and are thrilled when we are able to accomplish.I am delighted to note that you were able to have such an amazing experience with us and we all look forward to welcoming you back soon.Monica da EncarnacaoGuest Relations Manager

10/10 – Uitstekend

MAKOTO

3 nachten verbleven in juni 2023
Reactie van Nomonde M-Guest Relations op 18 jun 2023
Dear Makoto, Thank you for this amazing review! We are thrilled to see that you had an amazing stay, and look forward to welcoming you back to the African Pride hotel in the near future!

10/10 – Uitstekend

Christine

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Welcoming, friendly staff. Nothing was too much trouble. Please congratulate your staff
5 nachten verbleven in juni 2023
Reactie van Monicad op 12 jun 2023
Dear Christine,Thank you for the amazing review! We do our utmost to provide each and every guest of ours with an experience "exactly like nothing else" and I am thrilled to note we were able to do just that.I will be sure to share your wonderful words with the entire team and we all cannot wait to welcome you back soon.Warm regardsMonica da EncarnacaoGuest Relations Manager

10/10 – Uitstekend

Craig

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Many happy returns
This is still my favorite hotel to stay at in Johannesburg. I have been staying there since it opened multiple times per year. The staff is amazing. Service excellent. Rooms very comfortable. I do notice, however, that the hotel is in need of a little update, as it is showing a little wear. However, I already have my next reservation in.
2 nachten verbleven in mei 2023
Reactie van Nomonde M-Guest Relations op 3 jun 2023
Dear Craig, thank you for being part of the amazing 20 years that this hotel has seen. We also appreciate the loyalty you have shown to the hotel, even after noticing the hotels condition. We are working on room improvements, and hope you still give us the same loyalty after the face-lift!Have an amazing day further, and always look forward to welcomin you back home!

8/10 – Goed

Joy

6 nachten verbleven in mei 2023
Reactie van Nomonde M-Guest Relations op 3 jun 2023
Dear Joy, Thank you for taking the time to rate your stay with us, we value your feedback!The team is thrilled to see that you had such an amazing stay with us, and our team is honored to see how their level of staff service affects our guests stay.Have an amazing day further!

10/10 – Uitstekend

Rosanna

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
It is a nice hotel but the room was too cold, not heating services and I was freezing.
3 nachten verbleven in mei 2023
Reactie van Nomonde M-Guest Relations op 3 jun 2023
Dear Rosanna, Thank you for taking the time to rate your stay with us, we value your feedback. It is unfortunate that the temperate of the room had an impact of your stay, and would like to extend our apologies for that experience. I have added a note onto your personal profile, for your future stays rom allocation to be on the warmer side of the hotel and place courtesies in your room that will assist in keeping the room warm. I hope this gives you reason to make your way back home soon!

8/10 – Goed

Barry

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Have very friendly and helpful staff. Nice vibe in hotel.
6 nachten verbleven in mei 2023
Reactie van Monicad op 17 mei 2023
Dear Barry,Thank you for the wonderful review! I am thrilled to note that we were able to impart an experience "exactly like nothing else" during your stay with us.We all look forward to welcoming you back to African Pride Melrose Arch Hotel, Autograph Collection soon.Warm regardsMonica da EncarnacaoGuest Relations Manager

10/10 – Uitstekend

Peter Jeffrey

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like the new soap dispensers in the shower - nice touch. The room service - Greek Salad was a 12/10.
4 nachten verbleven in mei 2023
Reactie van Monicad op 17 mei 2023
Dear Peter,Thank you for your amazing review! We are trying our utmost to reduce our carbon footprint as best we can, and love that you enjoyed it.I will be sure to share your feedback regarding the Greek Salad with our Executive Chef, he will be thrilled.The entire African Pride Melrose Arch Hotel, Autograph Collection team looks forward to welcoming you back soon.Warm regardsMonica da EncarnacaoGuest Relations Manager

10/10 – Uitstekend

Julien

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Agréable et personnel très sympathique
Séjour agréable avec les collègues Le générateur a compensé les coupures d’électricité mais ensuite toutes les prises ne fonctionnaient pas Decoration originale Personnel sympathique et professionnel Merci pour ce séjour
2 nachten verbleven in mei 2023
Reactie van Monicad op 17 mei 2023
Dear Julien,Thank you for taking the time to share your insights based off your recent stay with us.Unfortunately, our Generator does not have the capacity to allow for a fully functional room and I do apologize for this inconvenience. Sadly loadshedding has become a daily struggle.I am delighted to note that you were still able to have an experience "exactly like nothing else" and we all look forward to welcoming you back.Warm regardsMonica da EncarnacaoGuest Relations Manager

10/10 – Uitstekend

Feroza Hanware

3 nachten verbleven in april 2023
Reactie van Nomonde M - Assistant Guest Relations Manager op 5 mei 2023
Thank you for the amazing review, Feroza! The team is delighted to see that you had such a memorable stay, and look forward to welcoming you back home in the near future.

10/10 – Uitstekend

YANN

3 nachten verbleven in april 2023
Reactie van Monicad op 21 apr 2023
Dear YANN,Thank you for the 10/10 rating!I am so excited to see that we were able to provide you with an experience "exactly like nothing else" and we all look forward to welcoming you back soon.Warm regardsMonica da EncarnacaoGuest Relations Manager

2/10 – Ontzettend slecht

Dale

1 nacht verbleven in april 2023
Reactie van Monicad op 20 apr 2023
Dear Dale,I am disappointed to note that we were not able to mmet your expectations on this occasion.I have reached out via email for further details and would truly appreciate more details on where we went wrong.I look forward to hearing back from you.Monica da EncarnacaoGuest Relations Manager

10/10 – Uitstekend

Kweku

3 nachten verbleven in maart 2023
Reactie van Monicad op 7 apr 2023
Dear Kweku,Thank you for taking the time to review your most recent stay with us. We truly value all feedback received from our esteemed guests.I am delighted to note that you had such an exceptional stay with us.The entire African Pride Melrose Arch Hotel, Autograph Collection team look forward to welcoming you back soon.Warm regardsMonica da EncarnacaoGuest Relations Manager

10/10 – Uitstekend

Shelly

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff and service was excellent. Wish we would have had longer time to stay here.
2 nachten verbleven in maart 2023
Reactie van MonicaD op 7 apr 2023
Dear Shelly,Thank you for taking the time to share this amazing feedback with us. We truly value all feedback received from our esteemed guests.I am delighted to note that you were able to have such a wonderful stay with us and that all staff provided you with exceptional service.We at the African Pride Melrose Arch Hotel, Autograph Collection, all look forward to welcoming you back soon.Warm regardsMonica da EncarnacaoGuest Relations Manager

10/10 – Uitstekend

Janeille

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2023
Reactie van Monicad op 24 apr 2023
Dear Janeille,Thank you for the amazing 5/5! I am so thrilled to note that you had an experience "exactly like nothing else" with us and we all look forward to welcoming you back soon.Warm regardsMonica da EncarncaoGuest Relations Manager

10/10 – Uitstekend

Per-Ivan

1 nacht verbleven in maart 2023
Reactie van Monicad op 7 apr 2023
Dear Per-Ivan,Thank you for taking the time to share your thoughts with us after your stay. We truly value all feedback received from our esteemed guests.I am delighted to note that you were able to have such an exceptional stay with us.We at the African Pride Melrose Arch Hotel, Autograph Collection, all look forward to welcoming you back soon.Warm regardsMonica da EncarnacaoGuest Relations Manager

10/10 – Uitstekend

Oliver

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in maart 2023
Reactie van MonicaD op 7 apr 2023
Dear Oliver,Thank you for taking the time to share your recent experience with us. We truly value all feedback received from our esteemed guests.I am delighted to note that you had such an exceptional stay with us.We all look forward to welcoming you back to African Pride Melrose Arch Hotel, Autograph Collection.Warm regardsMonica da EncarnacaoGuest Relations Manager

10/10 – Uitstekend

Dale

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff are always friendly, courteous and helpful. I would like to point out specific staff, but they are all incredibly professional. Sinethemba at the front desk and Jabulani in the waitstaff/restaurants were especially outstanding.
6 nachten verbleven in februari 2023
Reactie van Nomonde-Guest relations op 21 mrt 2023
Dear Dale, Thank you for this amazing review! We will ensure that they see the results of their amazing work!We look forward to welcoming you back in the near future