Dear Ya, We sincerely apologize for the inconvenience you experienced with the lack of hot water in the shower during your stay. Your comfort is of the utmost importance to us, and we understand how frustrating this issue must have been for you. Please know that we take this matter seriously and are actively working to address it to ensure that our guests have a comfortable and enjoyable experience. We hope to welcome you back in the future and provide you with the exceptional service and amenities you deserve. Thank you for being so understanding.Sincerely,Hotel Management

Dear Brian, Thank you for taking the time to share your experience. We apologize for the delay in check-in, and we understand your frustration after a long day of travel. Your time is valuable, and we regret any inconvenience. Please be assured that we are addressing to enhance efficiency for all guests. We appreciate your feedback and hope you'll give us another chance to provide a smoother and more enjoyable venture during your future stays. Thank you for bringing this to our attention, and safe travels.Sincerely,Hotel Management

Dear James, We deeply regret the unsatisfactory experience you encountered during your stay. Your feedback regarding the noise disturbance, slow draining shower, and condition of the fridge handles is concerning, and we apologize for any inconvenience caused. We understand the importance of a comfortable and peaceful stay for our guests and assure you that we are actively addressing these issues to ensure improvements are made. Thank you for bringing these matters to our attention, and we sincerely apologize for falling short of your expectations. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management

Dear Mia, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon.Sincerely,Hotel Management

Dear Rich, We sincerely apologize for the disturbance caused by the barking dog during your stay. Providing a peaceful environment is our priority, and we regret falling short of your expectations. Please be assured that we are addressing this issue to prevent a recurrence. If you choose to stay with us again, we'll do our utmost to ensure a more comfortable experience. Your feedback is valuable, and we appreciate the opportunity to improve. If there's anything more you'd like to share, please feel free to contact us directly. Sincerely,Hotel Management

Dear Steve, We apologize for any inconvenience you experienced regarding the office closure. Your satisfaction is our priority. We recommend you reach out to us directly at the hotel at your earliest convenience to discuss the refund process. We appreciate your understanding and will work to ensure a swift resolution. Thank you for bringing this to our attention, and we look forward to addressing your concerns promptly.Sincerely,Hotel Management

Dear Cynthia, We deeply regret the inconvenience you experienced during your stay. Our goal is to provide guests with a comfortable and convenient stay, and it is evident that we fell short this time. We apologize for not having shampoo readily available in your room. Your comment will be shared with our team to ensure that such oversights are not repeated. We appreciate your feedback, as it allows us to identify how we can enhance our services moving forward. We hope you will consider giving us a chance to welcome you back and demonstrate our commitment to delivering seamless experiences.Sincerely,Hotel Management

Dear MIMI, We appreciate you choosing our hotel for your family weekend. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you once again for your valuable comments; we wish you all the best for your future travels.Sincerely,Hotel Management

Dear Tony, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Kirsten, Thank you for choosing us and sharing your comments. We are sorry for not meeting your expectations with the condition of the property and the room. It is very understandable how these events detracted from a relaxing and seamless holiday. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host and provide you with the seamless stay you deserve!Sincerely,Hotel Management

Dear Guest, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. Such an instance is not the impression we want our guests to think of us. We are meeting with our team to ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We take our guest's feedback seriously and look forward to having you with us again so we can provide you with the flawless stay you deserve. Sincerely,Hotel Management

Dear Amber, We understand your disappointment and apologize for any inconvenience you encountered with your reservations. While we strive to provide excellent service and ensure all reservations are honored, there are rare instances where unforeseen circumstances may lead to cancellations. We appreciate your understanding and will review our processes to better handle such situations in the future. Sincerely,Hotel Management

Dear Nautica, Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance so we can provide you with the perfect stay you deserve.Sincerely,Hotel Management

Dear Stacy, Thank you for being our recent guest and sharing your experience. We apologize for the noise issues you experienced and for your sleep being disturbed by noise from nearby guests. Occasionally, guests do not adhere to the property rules concerning noise. We also apologize for the lack of empathy from our staff at the front desk. We will address the issue with our team. We hope you will allow us to serve you better in the future.Sincerely,Hotel Management

Dear Michelle, Please accept our sincere apologies for failing to provide you with the flawless stay you should always expect from us. Our team makes every effort to provide every guest with a clean and well-maintained suite. Therefore, we sincerely apologize for not meeting these expectations during your recent visit. We have addressed your comments with our housekeeping team to reiterate the importance of impeccable service and attention to detail. We hope you will consider allowing us the opportunity to welcome you back and show our commitment to delivering seamless experiences. Sincerely,Hotel Management

Dear Jerry, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Angela, First, we sincerely apologize for the disappointment you experienced during your recent stay with us. Our aim is to strive and ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. But we welcome the opportunity to prove ourselves again as your trusted hotel while in the area. We are looking forward to another visit.Sincerely, Hotel Management

Dear Luis, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Cynthia, Thank you for staying with us and reviewing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We assure you that what you experienced is unacceptable by our standards, and we will take the proper action to correct this. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will allow us to provide you with the flawless stay you deserve on a future visit.Sincerely, Hotel Management

Dear Charla, Thank you for your honest comments about your stay with us. We are pleased that your experience was good, but we are sorry you were disappointed with the towels in your room. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.SincerelyHotel Management

Dear William, We are sorry that we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. The situation you described regarding the noise disturbances you experienced is disappointing. We are very sorry you could not have a quiet and relaxing stay. When made aware of these situations, our staff is trained to have appropriate conversations with our guests to resolve such issues. Please know for a future visit that our front desk is always available to help make the most of your stay.Thank you for your feedback. We hope this did not overshadow your overall stay and that the rest of your visit was great. We look forward to seeing you again.Sincerely,Hotel Management

Dear Emanual C, Thank you for choosing us. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We appreciate your business and hope to have you as our guest again soon.Sincerely,Hotel Management

Dear Barbara, Thank you for your recent stay at Extended Stay America. We enjoyed having you as our guest, and we hope to see you again on your next visit to the city.Sincerely,Hotel Management

Dear Laresha, Thank you for reviewing your stay. We apologize for the noise concerns during your stay and their impact on your comfort. While we know this cannot change your recent experience with us, please know for future visits, our front desk is available at any hour to help make you as comfortable as possible. We are grateful for your feedback and hope you will return for the flawless stay you deserve.Sincerely,Hotel Management

Dear Guest, We always appreciate feedback from our guests to ensure we meet our high service standards. Therefore, we sincerely apologize for the issues you experienced during your stay. While we know this does not change your experience, we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve. Sincerely,Hotel Management

Dear Laura, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management