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Beoordelingen van Argosy Casino Hotel And Spa

4 out of 5
Argosy Casino Hotel And Spa
777 N.W. Argosy Parkway, Riverside, MO

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 531 van 1006 beoordelingen" "
Gastenscore: 8 - Goed. 207 van 1006 beoordelingen" "
Gastenscore: 6 - Redelijk. 129 van 1006 beoordelingen" "
Gastenscore: 4 - Matig. 69 van 1006 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 70 van 1006 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

James

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2024
Reactie van Monica op 22 mei 2024
Hello James,Thank you for sharing your experience with us. We appreciate your feedback and your review rating for our hotel during your stay. Again, thank you for your time and come visit us again soon!Thank You,

10/10 – Uitstekend

Kimberly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a nice place to stay.
1 nacht verbleven in mei 2024
Reactie van Monica op 22 mei 2024
Hi Kimberly,Thank you for sharing your experience with us. Customer service is a top priority for us and we thank you for recognizing our efforts! Thanks for the 5 stars and we look forward to seeing you next time!Best Wishes,

10/10 – Uitstekend

danielle laine

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property! rooms are quiet, away from casino noise and activity. Good options for restaurants. outdoor patio was perfect for hanging out!
3 nachten verbleven in april 2024
Reactie van Monica op 17 mei 2024
Hi Danielle,Thank you for sharing your experience with us. Customer service is a top priority for us and we thank you for recognizing our efforts! Thanks for the 5 stars and we look forward to seeing you next time!Sincerely,

2/10 – Ontzettend slecht

Zaurbek

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Very bad service
2 nachten verbleven in mei 2024
Reactie van Monica op 17 mei 2024
Hi Zaurbek,Thank you for taking the time to share your experience about your recent stay. As a customer, we want to assure you guest satisfaction is of the utmost importance to us. We sincerely appreciate your feedback, and we apologize you had a negative experience during your visit. We hope with our efforts to improve every stay for our guests, you will try us again next time you travel back to the area.Thank You

8/10 – Goed

Kalpesh

Positief: Netheid, voorzieningen
Room was spacious and clean.
1 nacht verbleven in mei 2024
Reactie van Monica op 17 mei 2024
Hello Kalpesh,Thank you for sharing your experience with us. Customer service is a top priority for us and we thank you for recognizing our efforts! Thanks for the 4 stars and we can't wait to see you again when you are in the Kansas City area!Best Wishes,

10/10 – Uitstekend

Tracey, Round Rock

1 nacht verbleven in mei 2024
Reactie van Monica op 24 mei 2024
Hello Tracey,Thank you for sharing your experience with us. We appreciate your feedback and your review rating for our hotel during your stay. Again, thank you for your time and come visit us again soon!Sincerely,

8/10 – Goed

Deanna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Monica op 4 mei 2024
Hello Deanna,Thank you for sharing your experience with us. We appreciate your feedback and your review rating for our hotel during your stay. Again, thank you for your time and come visit us again soon!Sincerely,

6/10 – Redelijk

Michael, Roswell

Zakenreiziger
Positief: Netheid, personeel en service
Lotta dust in the desk area. But the biggest problem was the all I could get out of the shower with hot water so it was extremely painful to take a shower. After the first night I told the front desk about it and they told me that I should use the control on the bottom. The following morning I tried the control and it still did not work.
2 nachten verbleven in april 2024
Reactie van Monica op 3 mei 2024
Dear Michael,We are very sorry to hear about your experience with your hotel stay. We apologize for the inconvenience and frustration this caused during your stay. It is discouraging to hear that you had anything less than a satisfying experience with us. We hope you will give us another chance to serve you better in the future. Thank you and we look forward to your next visit here.Sincerely,

6/10 – Redelijk

clarke

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Monica op 3 mei 2024
Hello Clarke,Thank you for taking the time to share your experiences with us. We apologize you had a negative experience while staying at our hotel. We hope with our efforts to improve every stay for our guests, you will try us again next time you travel back to the area. Thank you and we look forward to your next visit here.Sincerely,

4/10 – Matig

Leslie

Negatief: Netheid
3 nachten verbleven in april 2024
Reactie van Monica op 1 mei 2024
Dear Leslie,Thank you for taking the time to share your experiences with us. We apologize you had a negative experience while staying at our hotel. We hope with our efforts to improve every stay for our guests, you will try us again next time you travel back to the area. Thank you and we look forward to your next visit here.Sincerely,

10/10 – Uitstekend

Stacy

Reisde met partner
Positief: Voorzieningen
N/a
1 nacht verbleven in april 2024
Reactie van Monica op 1 mei 2024
Hi Stacy,Thank you for sharing your experience with us. We appreciate your feedback by your review rating for our hotel during your stay. Again, Thank you for your time and your positive review. Come visit us again soon!Thank You,

10/10 – Uitstekend

Clint

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Awesome stay
2 nachten verbleven in december 2023
Reactie van Monica op 1 mei 2024
Hello Clint,Thank you for taking the time to share your experience about your recent stay. We appreciate your feedback and glad to see you enjoyed our hotel. Thank you for your time and come visit us again soon!Sincerely,

10/10 – Uitstekend

Jennifer

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Small Casino, but very good food options and comfortable well equipped room.
1 nacht verbleven in april 2024
Reactie van Monica op 1 mei 2024
Hi Jennifer,Thank you for sharing your experience with us. We appreciate your feedback by your 5 star review rating for our hotel during your stay. Thank you again for your time and we can't wait to see you again when you are in the Kansas City area.Thank You,

10/10 – Uitstekend

Tina

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
We loved everything about here
4 nachten verbleven in april 2024
Reactie van Monica op 1 mei 2024
Hello Tina,Thank you for sharing your experience with us. We appreciate your feedback by your 5 star review rating for our hotel during your stay. Again, Thank you for your time and come visit us again soon!Thank You,

8/10 – Goed

Sunnie

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
It was very pretty inside and the room was really nice. But there was suppose to be a spa and it was permanently closed which was not mentioned. It was said that there was a breakfast buffet and we asked a hotel desk lady and she even said there was one and gave us a time frame and there wasn't one. We chose to stay here for the amenities but there was no amenities so it was very disappointing.
2 nachten verbleven in april 2024
Reactie van Monica op 1 mei 2024
Dear Sunnie,Thank you for taking the time to share your experiences with us. We apologize you had a negative experience while staying at our hotel. We hope with our efforts to improve every stay for our guests, you will try us again next time you travel back to the area. Thank you and we look forward to your next visit here.Thank You,

6/10 – Redelijk

Melissa, Morris

Negatief: Netheid
Smoking casino....entire side smells like it even in non-smoking areas. Main issues--room dirty in bathroom (hairs), fridge (slime on bottom clearly not wiped out), floor not vacuumed, and the phone had 1/4 inch of crud all around phone and buttons when I picked up to call desk about other issues. I literally dropped it and decided to walk down. Spoke to morning manager on Saturday..she said housekeeping would clean right away and took information. We came back 8 hours later and walked into the same room untouched. Went and spoke to another front desk manager who said something must have gotten missed and they'd send someone, but then offered us another floor. We took it and moved. She gave us a $25 food credit and her direct number in case of concern. Room was acceptable.
3 nachten verbleven in april 2024
Reactie van Monica op 1 mei 2024
Dear Melissa,We are very sorry to hear about your experience with your hotel stay. We apologize for the inconvenience and frustration this caused during your stay. It is discouraging to hear that you had anything less than a satisfying experience with us. We hope you will give us another chance to serve you better in the future. Thank you and we look forward to your next visit here.Sincerely,

10/10 – Uitstekend

Gustavo Henrique

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Monica op 1 mei 2024
Dear y Gustavo Henrique,Thank you for sharing your experience with us. We appreciate your feedback and your review rating for our hotel during your stay. Again, thank you for your time and come visit us again soon!Thank You,

10/10 – Uitstekend

Mark

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property.
2 nachten verbleven in april 2024
Reactie van Monica op 1 mei 2024
Hi Mark,Thank you for taking the time to share your experience about your recent stay. We appreciate your feedback and glad to see you enjoyed our hotel. Thank you for your time and come visit us again soon!Sincerely,

10/10 – Uitstekend

Maria

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
Service was great!
1 nacht verbleven in april 2024
Reactie van Monica op 1 mei 2024
Hello Maria,Thank you for sharing your experience with us. We appreciate your feedback by your review rating for our hotel during your stay. Again, Thank you for your time and your review. Come visit us again soon!Thank You,

10/10 – Uitstekend

JAMES, Papillion

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel
1 nacht verbleven in april 2024
Reactie van Monica op 1 mei 2024
Hello James,Thank you for sharing your experience with us. We appreciate your feedback and delighted to hear you had a great stay with us. Thank you again for your time and we can't wait to see you again when you are in the Kansas City area.Thank You,

8/10 – Goed

Naomi, Algona

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Monica op 1 mei 2024
Hi Naomi,Thank you for sharing your experience with us. We appreciate your feedback and delighted to see you had a great stay with us. Thank you again for your time and we can't wait to see you again when you are in the Kansas City area.Sincerely,

6/10 – Redelijk

Olivia

1 nacht verbleven in maart 2024
Reactie van Monica op 1 mei 2024
Dear Olivia,Thank you for sharing your experience with us. We apologize for any inconvenience you may have had during your stay and hope you give us another try the next time you are in the area. We appreciate your feedback and will work to improve our guests’ future stays. Thank you again for your time and we can't wait to see you again when you are in the Kansas City area.Sincerely,

2/10 – Ontzettend slecht

Molly

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Our shower wouldn’t get hot and they offered us $12 off our stay because. This was after waiting an hour and half for maintenance
1 nacht verbleven in maart 2024
Reactie van Monica op 27 mrt 2024
Dear Molly,We are very sorry to hear about your experience with our hotel. We apologize for any inconvenience and frustration that this caused you. It is discouraging to see that you had anything less than a satisfying experience with us. We hope you will give us another chance to serve you better in the future. Thank you and we look forward to your next visit here.Sincerely,

6/10 – Redelijk

Tracey, Round Rock

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Glass shower shattered. Hotel didn’t want to move us to new room. Had to threaten refund or cancelation of stay. Only good part of stay was that I hit a $10,5000.00 jackpot on last night.
2 nachten verbleven in maart 2024
Reactie van Monica op 25 mrt 2024
Dear Tracey,We are very sorry to hear about your experience with our customer service. We apologize for the inconvenience and frustration this caused you during your stay. We are also glad to hear the rest of your stay with well. Thank you for sharing your experience with us and we hope to see you again soon for a different experience.Sincerely,

8/10 – Goed

Barry

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Need to do additional cleaning. I dropped my earring and very dirty beside the bed. Staff was nice and amenities enjoyable.
1 nacht verbleven in maart 2024
Reactie van Monica op 25 mrt 2024
Hello Barry,Thank you for taking the time to share your recent experience with us. We appreciate your feedback and were glad to hear you enjoyed your stay. Thank you for recognizing our team members’ friendliness and our wonderful amenities. We are very sorry to hear about your experience with the cleaning areas of your hotel stay and apologize. We hope with our efforts to improve every stay for our guests, you will try us again next time you travel back to the area. Again thank you and we look forward to your next visit with us.Sincerely,

10/10 – Uitstekend

Michael

Reisde met partner
First time staying and had a great time. Won at the casino and the stay was great. Will come back
2 nachten verbleven in maart 2024
Reactie van Monica op 25 mrt 2024
Hello Michael,Thank you for sharing your experience with us. Customer service is a top priority for us and we thank you for recognizing our efforts! Thanks for the 5 stars and we can't wait to see you again when you are in the Kansas City area!Thank You,

10/10 – Uitstekend

Madison

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved my stay here! Everyone was very friendly!
2 nachten verbleven in maart 2024
Reactie van Monica op 25 mrt 2024
Hi Madison,Thank you for sharing your experience with us. We appreciate your feedback by your 5 star review rating for our hotel during your stay. Again, Thank you for your time and come visit us again soon!Thank You,

10/10 – Uitstekend

lisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Monica op 25 mrt 2024
Hi Lisa,Thank you for sharing your experience with us. We appreciate your feedback by your 5 star review rating for our hotel during your stay. Thank you again for your time and we can't wait to see you again when you are in the Kansas City area.Sincerely,

4/10 – Matig

Daniel, WIMBERLEY

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
the staff was helpful, however had to move to another room as the walls are paper thin. the place smell bad overall and looks like a run down theme park.
3 nachten verbleven in februari 2024
Reactie van Monica op 29 feb 2024
Hi Daniel,We are very sorry to hear about your experience with your hotel stay. We appreciate your feedback and we apologize for the inconvenience caused during your stay. We hope you give us another try the next time you are in the area. Thank you for sharing your experience with us and we hope to see you again.Sincerely,

10/10 – Uitstekend

Theresa

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Could use a little updating but otherwise good
1 nacht verbleven in februari 2024
Reactie van Monica op 28 feb 2024
Hello Theresa,Thank you for taking the time to share your experience about your recent stay. We appreciate your feedback and glad to see you enjoyed our hotel. Thank you for your time and come visit us again soon!Sincerely,

6/10 – Redelijk

Evany

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Idk just a
1 nacht verbleven in februari 2024
Reactie van Monica op 28 feb 2024
Dear Evany,We are very sorry to hear about your experience with your hotel stay. We apologize for the inconvenience and frustration this caused during your stay. We hope you will give us another chance to serve you better in the future. Thank you and we look forward to your next visit here.Sincerely,

10/10 – Uitstekend

Natalie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A great couples night getaway
1 nacht verbleven in februari 2024
Reactie van Monica op 28 feb 2024
Hello Natalie,Thank you for sharing your experience with us. We appreciate your feedback and delighted to see you had a great stay with us. Thank you again for your time and we can't wait to see you again when you are in the Kansas City area.Thank You,

10/10 – Uitstekend

Ella

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Monica op 28 feb 2024
Hi Ella,Thank you for sharing your experience with us. We appreciate your feedback and delighted to hear you had a great stay with us. Thank you again for your time and we can't wait to see you again when you are in the Kansas City area.Thank You,

2/10 – Ontzettend slecht

Edward, Gardner

Negatief: Personeel en service, voorzieningen
Every year my company has a party at the adjoining Argosy casino, and I get a room at this hotel so I can drink alcohol and not have to drive home. Every year my company spends a lot of money at this facility. This year, as with every year, our HR department books a block of rooms at a reduced rate of $149.00 but the rate code did not work online. I called the hotel and was on hold for a long time only to be told they “had no idea what I was talking about” when I gave the person on the phone our rate code. As a manager, I feel I should attend the party, so I decided to book the room on Expedia at a much higher rate of $289.17. I used $53.09 of Expedia OneKey Cash. When I got to the hotel, they charged me $60.00 for incidentals and a $12.00 resort fee. Now I am into what was supposed to be a $149.00 room for $361.17. When I got to my room at 5:30 PM it was very hot in the room. I turned down the thermostat to 65° to cool the room off. At 10:00 PM after I the party I returned to the room. The HVAC was not working, and the room was the same as when I checked in – still too hot to sleep in. I went to the front desk, and they told me they could send maintenance to look at it "in a few hours". I told the hotel I wanted another room, but they said they were fully booked and that wasn't possible. I then told the hotel I was going to check out and drive back home to which they responded, "OK but you are not going to get a refund". I will never stay at this hotel again.
1 nacht verbleven in februari 2024
Reactie van Monica op 28 feb 2024
Dear Edward,We are very sorry to hear about your experience with your hotel stay. We appreciate your feedback and we apologize for the inconvenience caused during your stay. We hope with our efforts to improve every stay for our guests, you will try us again next time you travel back to the area. Again, Thank you for sharing your experience with us and we hope to see you soon for a different experience.Sincerely,

10/10 – Uitstekend

Jermaine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice place
1 nacht verbleven in februari 2024
Reactie van Monica op 19 feb 2024
Hi Jermaine, Thank you for sharing your experience with us. Customer service is a top priority for us and we thank you for recognizing our efforts! Thanks for the 5 stars and we look forward to seeing you next time!Sincerely,

2/10 – Ontzettend slecht

kim

Reisde met een groep
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Monica op 19 feb 2024
Hello Kim,We are very sorry to hear about your experience with your hotel stay. We appreciate your feedback and we apologize for the inconvenience caused during your stay. We hope you give us another try the next time you are in the area. Thank you for sharing your experience with us and we hope to see you again.Sincerely,

10/10 – Uitstekend

Janice

1 nacht verbleven in februari 2024
Reactie van Monica op 25 mrt 2024
Hi Janice,Thank you for sharing your experience with us. Customer service is a top priority for us and we thank you for recognizing our efforts! Thanks for the 5 stars and we look forward to seeing you next time!Thank You,

10/10 – Uitstekend

Gina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Monica op 13 feb 2024
Hello Gina,Thank you for taking the time to share your experience about your recent stay. We appreciate your feedback and glad to see you enjoyed our hotel. Thank you for your time and come visit us again soon!Sincerely,

10/10 – Uitstekend

Christopher

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Monica op 13 feb 2024
Hello Christopher,Thank you for sharing your experience with us. We appreciate your feedback by your 10 star review rating for our hotel during your stay. Thank you again for your time and we can't wait to see you again when you are in the Kansas City area.Sincerely

2/10 – Ontzettend slecht

Danielle

Reisde met partner, Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
First, we started out our stay with a very rude receptionist, charging us three times for our room for one night. And then I went to management about it and they told me that it would come off in 2 to 3 weeks. Which is insane to me. Then we go to a restaurant and spend $150 for two people and the food instantly makes my husband sick. The casino was the only good part. I would not stay here, and I would not eat here.
1 nacht verbleven in februari 2024
Reactie van Monica op 5 feb 2024
Dear Danielle,We are very sorry to hear about your experience with our customer service and food outlets. We understand how frustrating it can be. It is discouraging to hear you had anything less than a satisfying experience with us. When checking into the hotel we authorized the credit card for the amount needed for the stay. Normally an authorization or pending hold will release 3 to 5 business days after you checkout. Also, we would like to investigate the food outlet a little more. We would need the name of the venue you ate from and what menu items were eaten? As of now we have not had any reports of any foodborne illness reported so we need more information from you. We hope you will give us another chance to serve you better in the future. Thank you and we look forward to your next visit here.Sincerely

10/10 – Uitstekend

gary

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Monica op 4 feb 2024
Hello Gary,Thank you for taking the time to share your experience about your recent stay. We appreciate your feedback and glad to see you enjoyed our hotel. Thank you for your time and come visit us again soon!Sincerely,

6/10 – Redelijk

Hunter

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
Door Fire alarm was going off for around two hours took forever to fix
1 nacht verbleven in januari 2024
Reactie van Monica op 31 jan 2024
Hello Hunter,We are very sorry to hear about your experience with your hotel stay. We appreciate your feedback and we apologize for the inconvenience caused during your stay. We hope you give us another try the next time you are in the area. Thank you for sharing your experience with us and we hope to see you again.Thank YouMonica

2/10 – Ontzettend slecht

Tiffany

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Monica op 4 feb 2024
Dear Tiffany,We are very sorry to hear about your experience with our hotel. We apologize for any inconvenience and frustration that this caused you. It is discouraging to see that you had anything less than a satisfying experience with us. We hope you will give us another chance to serve you better in the future. Thank you and we look forward to your next visit here.Sincerely,

2/10 – Ontzettend slecht

José Roberto

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Monica op 28 jan 2024
Dear Jose Roberto, We are very sorry to hear about your experience with your hotel stay. We appreciate your feedback and we apologize for the inconvenience caused during your stay. We hope you give us another try the next time you are in the area. Thank you for sharing your experience with us and we hope to see you again.Sincerely,

10/10 – Uitstekend

Amy

2 nachten verbleven in januari 2024
Reactie van Monica op 29 jan 2024
Hello Amy,Thank you for sharing your experience with us. We appreciate your feedback by your 10 star review rating for our hotel during your stay. Thank you again for your time and we can't wait to see you again when you are in the Kansas City area.Sincerely

8/10 – Goed

Timothy C.

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Monica op 28 jan 2024
Hello Timothy,Thank you for sharing your experience with us. We appreciate your feedback by your review rating for our hotel during your stay. Again, Thank you for your time and your review. Come visit us again soon!Thank You

2/10 – Ontzettend slecht

Kyle

1 nacht verbleven in januari 2024
Reactie van Monica op 4 feb 2024
Dear Kyle,Thank you for taking the time to share your recent experience with us. We sincerely appreciate your feedback, and we apologize you had a negative experience during your visit with us. We hope with our efforts to improve every stay for our guests, you will try us again next time you travel back to the area. Again, thank you for your time and come visit us again soon!Sincerely

8/10 – Goed

Andrew

1 nacht verbleven in december 2023
Reactie van Monica op 1 jan 2024
Hello Andrew,Thank you for taking the time to share your experience about your recent stay. We appreciate your feedback and hope you enjoyed our hotel. Thank you for your time and come visit us again soon!Sincerely

6/10 – Redelijk

Garrett

4 nachten verbleven in december 2023
Reactie van Monica op 1 jan 2024
Hi Garrett, Thank you for sharing your experience with us. We appreciate your feedback by your review rating for our hotel during your stay. Again, Thank you for your time and your review. Come visit us again soon!Thank You,

10/10 – Uitstekend

Justin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I did not like that the spa was closed during my stay. I was really excited to experience it.
1 nacht verbleven in december 2023
Reactie van Monica op 1 jan 2024
Dear Justin,Thank you for sharing your experience with us. We appreciate your feedback and delighted to hear you had a great stay with us. Your feedback is truly appreciated, it is one of the most important tools that allows us to improve the quality of our products and services. We are sorry to hear that you had a less than satisfactory experience with the hotel spa being closed. Unfortunately, the spa has been closed since COVID and has not open back up at this time. Thank you again for your time and we can't wait to see you again when you are in the Kansas City area.Sincerely