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Beoordelingen van Courtyard by Marriott Kansas City Downtown/Convention Center

3 out of 5
Courtyard by Marriott Kansas City Downtown/Convention Center
1535 Baltimore, Kansas City, MO

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 394 van 667 beoordelingen" "
Gastenscore: 8 - Goed. 165 van 667 beoordelingen" "
Gastenscore: 6 - Redelijk. 54 van 667 beoordelingen" "
Gastenscore: 4 - Matig. 25 van 667 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 29 van 667 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Jenna

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This place was an absolute beautiful place to stay and in a great area. The only unfortunate thing was that we had booked a room with a king bed and when given our room key we were in a room with two queens. Which, wasn’t a big deal, but there was a price difference between the king and the queen bed. We had went downstairs just to make sure we were in the right room and told that all of their king rooms had been filled, but then also said they could try and put us somewhere else. Which didn’t make a lot of sense because where else could they put us if all their rooms with king size beds were full? And we said we were okay with being in the room. Whenever we received our receipt through Expedia we were still charged for a king size room. The guest services tried to contact the hotel to see about getting a refund for the difference in price for not being in the King Size room, and no one would contact them back. I’m more than willing to be accommodating in situations like this, but what I don’t appreciate is being charged for a room that I didn’t stay in. Which is really unfortunate because it is a beautiful hotel!
1 nacht verbleven in mei 2024

8/10 – Goed

Ronny

Positief: Netheid, staat van de accommodatie en faciliteiten
I would have given 5 stars but the valet parking service wasn’t very organized. I had to tell them 3 times I needed my car and it took about 20 minutes.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Shaun

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

10/10 – Uitstekend

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024

8/10 – Goed

Cristian

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Happy
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Jonathan D.

1 nacht verbleven in maart 2024

10/10 – Uitstekend

Johnna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Located in the heart of KC, it was a very nice hotel. The staff was amazing!
1 nacht verbleven in februari 2024

6/10 – Redelijk

Lindsay

Zakenreiziger
4 nachten verbleven in februari 2024
Reactie van Marriott op 22 feb 2024
Dear Lindsay,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 – Redelijk

monty, Indianola

Reisde met partner
Nice location
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in februari 2024
Reactie van Marriott op 22 feb 2024
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Marriott op 22 feb 2024
Dear Brian,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Kari

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was very impressed with the hotel, cleanliness and staff. Getting around was easy and the rooms were totally worth the price.
1 nacht verbleven in februari 2024
Reactie van Marriott op 12 feb 2024
Dear Kari,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Nicole

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We really enjoyed how close it was to the Power and Light District. Only down fall was parking even though it was nice having our car delivered to us.
1 nacht verbleven in januari 2024
Reactie van Marriott op 12 feb 2024
Dear Nicole,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 – Goed

Jennifer

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Valet charged us for 2 days though we were there less than 24 hours, $70 total was too steep. Bathroom could have been cleaner—there were hairs in the tub.
1 nacht verbleven in januari 2024
Reactie van Marriott op 12 feb 2024
Dear Jennifer,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Christina, Stillwater

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were friendly and the overall facility was clean. Worth the money.
1 nacht verbleven in januari 2024
Reactie van Marriott op 12 feb 2024
Dear Christina,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Amanda

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Marriott op 12 feb 2024
Dear Amanda,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 – Redelijk

Tara

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Valet couldn’t find my keys when I was trying to check out… very stressful!
1 nacht verbleven in januari 2024

6/10 – Redelijk

Lisa

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Comfort kamer
1 nacht verbleven in januari 2024
Reactie van Marriott op 12 feb 2024
Dear Lisa,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 – Ontzettend slecht

Jiaming

Negatief: Netheid, personeel en service
My recent stay at Courtyard by Marriott Kansas City left me thoroughly dissatisfied. Despite the front desk has strongly recommended the valet parking service for safety, our vehicles were stolen, revealing a significant security breach. The valet parking area lacked essential monitoring and security personnel, proving to be as unsafe as the public option. What added to the disappointment was the hotel's response post-incident. Instead of providing support, they handed us over to a third-party company, creating a communication void as if the incident hadn't occurred on their premises. To compound matters, neither the hotel nor the third-party company offered any compensation for our losses. The lack of transparency further fueled our frustration. The hotel failed to provide any recording of the valet parking area, hindering a thorough investigation into the theft. This experience falls short of the commitment to guest safety and satisfaction. I hope the hotel takes urgent steps to address these security concerns and provides a more supportive environment for its guests in the future.

10/10 – Uitstekend

CARLINA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Marriott op 12 feb 2024
Dear Carlina,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Devin

2 nachten verbleven in januari 2024
Reactie van Marriott op 12 feb 2024
Dear Devin,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Jeffrey

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Marriott op 12 feb 2024
Dear Jeffrey,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Jo Anne

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Marriott op 12 feb 2024
Dear Jo Anne,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Ricardo

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Marriott op 12 feb 2024
Dear Ricardo,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Jori

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Marriott op 12 feb 2024
Dear Jori,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Piper

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
elverto and Kesha and Donavan and em Made my night. They all were so Amazing they NEED a raise. They were so nice and helpful.
1 nacht verbleven in december 2023
Reactie van Marriott op 12 feb 2024
Dear Piper,On behalf of the entire hotel team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

4/10 – Matig

Jamie

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Room nice Staff not so nice
The room was nice. The staff during check in were rude and not helpful at all.
1 nacht verbleven in december 2023

6/10 – Redelijk

Allison

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
3 nachten verbleven in november 2023

8/10 – Goed

Sean

1 nacht verbleven in november 2023

6/10 – Redelijk

Jeff

A/C didn’t work in our room.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Brad

Reisde met een groep, Reisde met familie
Great place. Nice location to Sprint Center and decent parking. Gal behind the counter was awesome
1 nacht verbleven in november 2023

10/10 – Uitstekend

Margaret Lenore

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient to Main Street and the free Kansas City Streetcar which services many of the very good tourist spots.
2 nachten verbleven in november 2023

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

4/10 – Matig

Chad, Tampa

3 nachten verbleven in oktober 2023

10/10 – Uitstekend

Jeffrey

1 nacht verbleven in november 2023

8/10 – Goed

Robin

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

8/10 – Goed

Briana, Savage

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was very convenient for seeing a show at T Mobile Center. Very nice city to visit
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Ronald

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Negatief: Netheid, personeel en service
We stayed here for 4 days. The first day we slept in but the rest we were out in the morning for the day and our room wasn’t cleaned once. There was hair elastics and other debris from previous guests. It was definitely not up to the normal Marriott standards. The 3rd day we asked if we could have our room cleaned or at least the small garbages dumped and towels replaced but came back at night and nothing had been cleaned. The employees could care less even when we told the front desk. I’m pretty easy going but the two of us staying here weren’t impressed
4 nachten verbleven in oktober 2023

4/10 – Matig

Todd, sapulpa

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Marriott as a brand is just not what it used to be! Not one single thing in our last 3 Marriott stays, and all in the last 90 days, has been luxurious, or made us feel pampered. Elevators not working, front desk dont seem to know their job, beds and linens so far beliw luxury standards! Truly looking for a replacement for Marriott and all their stepchildren they're yrying to bring under their brand.
2 nachten verbleven in oktober 2023

8/10 – Goed

Aminata

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023

10/10 – Uitstekend

Joel

Location
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Cicily

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Brandon Cassidy - Dual Assistant GM op 16 okt 2023
Hello! Thank you for your review! We are so glad you enjoyed your stay with us! We hope to see you again soon!

8/10 – Goed

Jeffrey

Reisde met een groep, Reisde met familie
Positief: Personeel en service
Needs a better cleaning. Elevator floors are dirty, restaurants appearances and lobby need attention.
6 nachten verbleven in oktober 2023
Reactie van Brandon Cassidy - Dual Assistant GM op 10 okt 2023
Thank you for your review! We truly appreciate the feedback! I will be sharing your comments with our housekeeping team to ensure everything is taken care of. Have a great day!

8/10 – Goed

Jacquline

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice
3 nachten verbleven in september 2023
Reactie van Brandon Cassidy - Dual Assistant GM op 10 okt 2023
Hello! Thank you for your review! We are so glad you enjoyed your stay and we hope to welcome you back very soon!

10/10 – Uitstekend

Carol

2 nachten verbleven in september 2023

8/10 – Goed

Donald C.

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Stay in KC
Lamp on the desk table need light bulb replaced.
2 nachten verbleven in september 2023
Reactie van Brandon Cassidy - Dual Assistant GM op 3 okt 2023
Thank you so much for the review and about the desk lamp! We will have maintenance replace that bulb ASAP. We hope to welcome you back in the near future!

10/10 – Uitstekend

Amber

1 nacht verbleven in september 2023
Reactie van Brandon Cassidy - Dual Assistant GM op 28 sep 2023
We are so glad you enjoyed your stay! We strive to make every guest's stay great and we are so glad we were able to show you that!

10/10 – Uitstekend

Anna

1 nacht verbleven in september 2023
Reactie van Brandon Cassidy - Dual Assistant GM op 28 sep 2023
Hello! Thank you for the great review! We truly appreciate it and are so glad you enjoyed your stay! We hope to welcome you back soon!

8/10 – Goed

Sandra

Reisde met familie
Positief: Voorzieningen
Good service!!
1 nacht verbleven in september 2023
Reactie van Brandon Cassidy - Dual Assistant GM op 23 sep 2023
Thank you so much for your kind words! We truly appreciate it and I will share this with our team! We strive to provide good service and I am so glad we were able to show you that! We hope we can welcome you back soon!