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Beoordelingen van Hotel Eldorado at Eldorado Resort

4 out of 5
Hotel Eldorado at Eldorado Resort
3762 Lakeshore Road, Kelowna, BC

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 477 van 869 beoordelingen" "
Gastenscore: 8 - Goed. 256 van 869 beoordelingen" "
Gastenscore: 6 - Redelijk. 81 van 869 beoordelingen" "
Gastenscore: 4 - Matig. 42 van 869 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 13 van 869 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Angela

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was beautiful to stay right on the water - it can be a bit loud at night if things are going on. It was a great stay except it’s a bit inconvenient to have to go over to the other hotel to check in instead of being able to do it at your actual hotel.
3 nachten verbleven in mei 2024
Reactie van Norberto op 28 mei 2024
Dear Angela,Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We’ll improve every detail that we received from our guest to make every experience at Eldorado Resort exceptional and memorable for your next visit. Please give us the opportunity to welcome you back to change that bad experience!

8/10 – Goed

Michael

Reisde met huisdieren, Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel with character. Beautiful lakefront setting.
3 nachten verbleven in mei 2024
Reactie van Marieme op 25 mei 2024
Dear Michael,Thank you for your kind words.We are glad that you enjoyed the Resort location and hope to see you again soon!Warm Regards,

10/10 – Uitstekend

Jose, Bridgeport

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and comfortable
1 nacht verbleven in mei 2024
Reactie van Marieme op 25 mei 2024
Dear Jose,Thank you for the great rating and review!Warm Regards,

10/10 – Uitstekend

Joanna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The boardwalk along the lake front and beach access was wonderful. We enjoyed the indoor and outdoor pools.
2 nachten verbleven in mei 2024
Reactie van Marieme op 23 mei 2024
Dear Joanna,Thank you for for your kind words. We are glad that you enjoyed all that the Resort has to offer and hope to see you again soon!Warm Regards,

8/10 – Goed

Noah

Positief: Netheid
2 nachten verbleven in mei 2024
Reactie van Norberto op 28 mei 2024
Dear Noah,Thank you for taking the time to leave us a rating. Do not hesitate to reach out to frontdeskleaders@eldoradoresort.ca if you wanted to share more details about your stay.Have a wonderful night!

10/10 – Uitstekend

Mikayla

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Marieme op 23 mei 2024
Dear Mikayla,Thank you for the five stars rating.We hope to see you again soon!Warm Regards,

10/10 – Uitstekend

Elanna

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful spot. Clean, updated rooms.
1 nacht verbleven in mei 2024
Reactie van Marieme op 23 mei 2024
Dear Elanna,Thank you for the great rating.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards

6/10 – Redelijk

Arlene

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It is a beautiful hotel in a beautiful location. There was absolutely no service. They had no reception just a sign to walk to neighbouring property which was a rather long walk with my luggage. I checked in there and then I had to walk all the way back. There was no type of shuttle back. It was cold and windy. There is also poor entry access back to the hotel. There was also no room service. I had to walk down to restaurant order food and wait for it. I do not think I will ever stay there again unless I have access to a car. The lack of service is the worst I have ever experienced.
1 nacht verbleven in mei 2024
Reactie van Marieme op 23 mei 2024
Dear Arlene,We would like to sincerely apologies about the inconvenience with the Eldorado Front Desk being closed during your arrival. Our restaurants do offer room service and we are sorry if this was not communicated clearly.We hope to have the chance to welcome you back.Warm Regards,

10/10 – Uitstekend

Cameron

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Marieme op 16 mei 2024
Dear Cameron,Thank you for the five stars rating.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards

8/10 – Goed

Paul

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice resort property.
1 nacht verbleven in april 2024
Reactie van Marieme op 14 mei 2024
Dear Paul,Thank you for the great rating !We are glad that you enjoyed your stay at the Resort and hope to see you again soon.Warm Regards,

6/10 – Redelijk

brian

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Well It was a nice place however no VIP benefit and a ridicules resort fee. Front desk knew nothing about a VIP benefit. Biggest complaint was the ridiculous "resort fee" of $30 a day. Here is what you get for the $30 resort fee. A self serve water filling station and free coffee in the morning. I guess you are paying for the beach but if it is too cold to enjoy the beach than it sucks to be you. Will not stay again because of this fee.
6 nachten verbleven in april 2024
Reactie van Marieme op 14 mei 2024
Dear Brian,We are sorry to read that you would not stay with us again. Your VIP benefit was free self parking and has been applied. Our resort guests can enjoy an array of perks such as a complimentary wine tastings, yoga sessions, access to our indoor and outdoor pools, sauna and steam room. We would like to apologies if it was not communicated to you upon check in. We hope to have the opportunity to welcome you back.Warm Regards,

10/10 – Uitstekend

Kiranjit

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good property
1 nacht verbleven in mei 2024
Reactie van Marieme op 14 mei 2024
Dear Kiranjit,Thank you for the great rating !Warm Regards

4/10 – Matig

Anthony, Calgary

Reisde met familie
Negatief: Netheid, personeel en service en voorzieningen
No check in at front desk directed to walk to property next door to check in, with luggage etc..?? then walk back to where we parked started at Hotel.. Spend the 16hr and have a front desk clerk to check your guests in . at the hotel they booked at the Eldorado ..not the maneta?? what ever its called
1 nacht verbleven in mei 2024
Reactie van Marieme op 14 mei 2024
Dear Anthony,We would like to sincerely apologies about the inconvenience you experienced during your stay. We always strive to give the best service to our guests and we are sorry that we did not meet your expectations. We hope to see you again to have the opportunity to change your impressions.Warm Regards

8/10 – Goed

George

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The dinning facility and service were good. Request for extra pi;;ow was ignored . I also preordered 6 soft drinks was was ignored prior to our arrival and when delivered were in glasses rather than cans or bottles.
1 nacht verbleven in mei 2024
Reactie van Marieme op 14 mei 2024
Dear George,Thank you for the great rating !We would like to sincerely apologies about what happened with your drinks order and will make sure to use your feedback to improve and get better.Warm Regards,

4/10 – Matig

Kanika

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Marieme op 5 mei 2024
Dear Kanika,Thank you for taking the time to leave us a rating.Do not hesitate to reach out to msall@eldoradoresort.ca if you wanted to share more details about your experience at the Resort.Warm Regards,

10/10 – Uitstekend

NEDDY

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice rustic accommodation
1 nacht verbleven in mei 2024
Reactie van Marieme op 5 mei 2024
Dear Neddy,Thank you for the great rating.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards,

10/10 – Uitstekend

Tania

1 nacht verbleven in april 2024
Reactie van Marieme op 23 mei 2024
Dear Tania,Thank you for the great rating.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards

10/10 – Uitstekend

Christopher

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s my families favourite hotel in Kelowna. Everything was great about this hotel except one thing. Poor cable package for sports, was unable to watch any NHL playoffs from my room. And it sounds like we never received Expedia VIP perk. But location, service is second to none.
3 nachten verbleven in april 2024
Reactie van Summer T op 30 apr 2024
Dear Christopher,Thank you for choosing us and for the incredible rating! Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We’ll continue working hard to make every experience at Eldorado Resort exceptional and memorable.We hope to welcome you back to our resort in the future!

8/10 – Goed

Ashley, Maple ridge

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
:)
1 nacht verbleven in maart 2024
Reactie van Marieme op 28 apr 2024
Dear Ashley,Thank you for the great rating.We hope to see you again soon :) Warm Regards,

10/10 – Uitstekend

Kai

1 nacht verbleven in april 2024
Reactie van Marieme op 14 mei 2024
Dear Kai,Thank you for the great rating !Warm Regards,

10/10 – Uitstekend

Nancy

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property. The room was cozy and inviting with a modern nespresso maker. The thing that I liked best of all was that the room was absolutely spotlessly clean. Well done to the housekeeping staff.
2 nachten verbleven in april 2024
Reactie van Marieme op 24 apr 2024
Dear Nancy,Thank you for your kind words. Our housekeeping staff will be delighted to hear your feedback.We hope to see you again soon!Warm Regards,

10/10 – Uitstekend

lingyu

3 nachten verbleven in april 2024
Reactie van Marieme op 14 mei 2024
Dear Lingyu,Thank you for the great rating !Warm Regards,

10/10 – Uitstekend

Kirsti

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was such a quaint gorgeous place to spend a few days thank you for such a wonderful experience!
2 nachten verbleven in april 2024
Reactie van Marieme op 11 apr 2024
Dear Kirsti,Thank you for your kind words. We are thrilled that you had a wonderful experience at the Resort and can't wait to welcome you back!Warm Regards,

10/10 – Uitstekend

Walker

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place
1 nacht verbleven in april 2024
Reactie van Tobe, Front Office Supervisor op 10 apr 2024
Dear Mr. Lee,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

Mae

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was clean, roomy and quiet. We enjoyed the hot tub & pool. Having the bathrobes was great when we went to the pool.
2 nachten verbleven in april 2024
Reactie van Tobe, Front Office Supervisor op 10 apr 2024
Dear Ms. Jong- Bowles,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

Al

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Old style hotel. Lovely
1 nacht verbleven in maart 2024
Reactie van Marieme op 5 apr 2024
Dear Al,Thank you for the great review.We can't wait to welcome you back at the Resort!Warm Regards,

10/10 – Uitstekend

Nancy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Marieme op 5 apr 2024
Dear Nancy,Thank you for the five stars rating.We hope to see you again soon!Warm Regards,

8/10 – Goed

Isabel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed our stay. Super comfy bed!
3 nachten verbleven in maart 2024
Reactie van Marieme op 4 apr 2024
Dear Isabel,Thank you for the great review. We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards,

10/10 – Uitstekend

chloe

1 nacht verbleven in maart 2024
Reactie van Marieme op 24 apr 2024
Dear Chloe,Thank you for the five stars rating.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards,

10/10 – Uitstekend

Bandhan

Excellent
2 nachten verbleven in maart 2024
Reactie van Tobe, Front Office Supervisor op 1 apr 2024
Dear Mr. Bandhan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

Linh

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Marieme op 24 apr 2024
Dear Linh,Thank you for the five stars rating.We are glad that you enjoyed your stay and hope to see you again soon!Warm Regards,

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing view, amazing room! Definitely worth the off season visit.
1 nacht verbleven in maart 2024
Reactie van Tobe, Front Office Supervisor op 1 apr 2024
Dear Mr. Glover,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 – Uitstekend

Lakshmikanth

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Tobe, Front Office Supervisor op 15 apr 2024
Dear Mr Challa,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 – Goed

Adam

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Marieme op 22 mrt 2024
Dear Adam,Thank you for the great rating.We hope to see you again soon!Warm Regards,

10/10 – Uitstekend

Manpreet

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in maart 2024
Reactie van Tobe, Front Office Supervisor op 17 mrt 2024
Dear Mr Singh,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 – Matig

jennifer

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
get the tv working
1 nacht verbleven in maart 2024
Reactie van Marieme-Front Office Manager op 15 mrt 2024
Dear Jennifer,We are sorry to hear that your TV was not working. Our maintenance team can assist anytime with this kind of issues. Warm Regards,

10/10 – Uitstekend

eddie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The lake/mountain views are amazing
1 nacht verbleven in maart 2024
Reactie van Tobe, Front Office Supervisor op 10 mrt 2024
Dear Mr. Eddie,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 – Goed

Kenneth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Only issue was that the two properties (Eldorado and Mateo) are jointly managed and we had to go to Mateo to check in/out and when our key cards stopped working we had to go back to the other property to get it fixed. Also, time of year and not very busy so some amenities closed, but the room was wonderful, lounge was spectacular and the staff all wonderful. Will definitely go back.
2 nachten verbleven in maart 2024
Reactie van Marieme op 8 mrt 2024
Dear Kenneth,Thank you for the great rating. We are glad that you enjoyed your stay and can't wait to welcome you back!Warm Regards,

10/10 – Uitstekend

Allan

1 nacht verbleven in maart 2024
Reactie van Marieme op 28 mrt 2024
Dear Allan,Thank you for the great rating!Warm Regards,

8/10 – Goed

Dirk

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in maart 2024
Reactie van Tobe, Front Office Supervisor op 3 mrt 2024
Dear Mr.Ottevangers,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 – Matig

Sheila

Reisde met familie en kleine kinderen
I carried all my items into the hotel, along with my toddler, to find out you cant check in at the hotel and I had to go to The Manteo to check in. Thats weird. And inconvenient. I walked in the cold over to Manteo to check in. My toddler complaining she was freezing so I ended up carrying her. I probably wont stay at The Eldorado again because of that. It’s too much of a hassle.
1 nacht verbleven in februari 2024
Reactie van Tobe, Front Office Supervisor op 29 feb 2024
Dear Ms.Chutskoff,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 – Goed

Diana

1 nacht verbleven in februari 2024
Reactie van Marieme op 21 mrt 2024
Thank you for the four stars rating Diana.We hope to see you again soon !Warm Regards,

2/10 – Ontzettend slecht

Oluwatobi

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No staff at the front desk. You have to walk 4minutes to a different hotel to check in and out
1 nacht verbleven in februari 2024
Reactie van Summer T op 12 mrt 2024
Dear Ms. Oluwatobi,Thank you for taking the time to leave us a review.First of all, our sincerest apologies for the inconvenience you experienced. However, we're so glad that you've enjoyed your recent stay at Manteo Hotel at Eldorado Resort. We hope to welcome you back for another excellent experience.Regards,

10/10 – Uitstekend

Al

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always a great stay at the Eldorado. The hot tub and pool are always a nice added feature.
2 nachten verbleven in februari 2024
Reactie van Marieme-Front Office Manager op 20 feb 2024
Dear Al,Thank you for the great rating and review.We hope to see you again soon!Warm Regards,

10/10 – Uitstekend

Elena

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thank you for the relaxing weekend
3 nachten verbleven in februari 2024
Reactie van Marieme-Front Office Manager op 20 feb 2024
Dear Elena,You are welcome. We are delighted to read that you enjoyed your stay and can't wait to welcome you back at the Resort!Warm Regards,

8/10 – Goed

Denis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
older venue but has charm beautiful summer location
2 nachten verbleven in februari 2024
Reactie van Tobe, Front Office Supervisor op 20 feb 2024
Mr. Van Raes,Thank you for taking out the time to leave us a review!Your feedback is highly appreciated as it enable us grow as a unit and improve where necessary. We are glad you enjoyed your stay and we look forward to welcoming you again soon.Take care and stay safe

10/10 – Uitstekend

Niki

1 nacht verbleven in februari 2024
Reactie van Marieme op 21 mrt 2024
Thank you for the 5 stars rating Niki.We hope to see you again soon !Warm Regards,

10/10 – Uitstekend

Susan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great view of the lake and marina! Love the heritage quality of the hotel.
1 nacht verbleven in februari 2024
Reactie van Tobe, Front Office Supervisor op 20 feb 2024
Ms. DericksonThank you for taking out the time to leave us a review!Your feedback is highly appreciated as it helps us grow as a team and improve where necessary. We are elated that enjoyed your stay here with us and also got to bask in the lovely view of the lake. We look forward to welcoming you again soon

10/10 – Uitstekend

Tyler

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Igne at the front desk is amazing. Made our stay that much better.
1 nacht verbleven in februari 2024
Reactie van Tobe, Front Office Supervisor op 20 feb 2024
Mr. Walraven,Thank you for taking out the time to leave us a review!Your feedback is very important to us as it helps us improve where necessary and grow as a unit. Inge truly is a phenomenal front desk agent and I will do well to inform her about your comment. We look forward to welcoming you again soon

10/10 – Uitstekend

Marty

1 nacht verbleven in januari 2024
Reactie van Marieme op 3 feb 2024
Dear Marty,Thank you for the 10 stars rating.We hope to see you again soon!Warm Regards,