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Beoordelingen van Baymont by Wyndham Tri-Cities/Kennewick WA

2.5 out of 5
Baymont by Wyndham Tri-Cities/Kennewick WA
4220 W 27th Place, Kennewick, WA

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 321 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 350 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 182 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 85 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 63 van 1001 beoordelingen" "

7,8/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Jay

Reisde met partner
Negatief: Personeel en service
Was a place to lay your head on a bed. Staff was indifferent on your needs facility and kept a little outdated breakfast selection was pretty much nonexistent. One of the cheaper hotels around but next time I’ll spend a few extra bucks
5 nachten verbleven in mei 2024
Reactie van Front Desk Lead op 28 mei 2024
Dear Jay,Thank you for your feedback. We apologize for the issues you experienced with our staff, facilities, and breakfast selection. Your comments are important to us, and we are taking the steps to address these concerns. We hope you will give us another chance to provide a better experience.

10/10 – Uitstekend

Martine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice place
1 nacht verbleven in april 2024
Reactie van Front Desk Lead op 22 mei 2024
Martine, Thank you very much for choosing to stay with us. We are very happy to have been able to take care of you and hope to have you stay with us again!

4/10 – Matig

Shelley

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Over all the property could use some cleaning. We took a pet, so had a “pet stayed” room and the dust ruffle had 3 large urine stained marks on it. Hot tub was not working while we were there, and breakfast area is not maintained during use. This is the first time I’ve experienced really bad pillows at a hotel as well. Like really bad. I would not stay here again.
2 nachten verbleven in mei 2024
Reactie van Front Desk Lead op 14 mei 2024
We're saddened to learn you did not enjoy your stay. Please accept our apologies for any concernsabout cleanliness. Feedback like yours helps us improve, and we'd be grateful for the chance to offer you accommodations that are more in line with your expectation.

6/10 – Redelijk

Nancy

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Nice overall, but some dated areas, especially the bathroom. There was a weird stain in the bathtub and that area looked very old and worn, but the TV was huge, and the beds were nice.
1 nacht verbleven in mei 2024
Reactie van Front Desk Lead op 6 mei 2024
Hi Nancy,Thank you for the review. We will be investigating the issue in the bathroom. We hope to have the opportunity to provide you with a more superior experience in the future.

6/10 – Redelijk

Lisa

3 nachten verbleven in april 2024
Reactie van Front Desk Lead op 6 mei 2024
Hi Lisa,Thank you for taking the time to review the Baymont inn & Suites. We appreciate the feedback. Safe travels.

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay on a super busy weekend in town.
1 nacht verbleven in april 2024
Reactie van Front Desk Lead op 4 mei 2024
Hi Mark, Thank you very much for choosing to stay with us. We are very happy to have been able to take care of you and hope to have you stay with us again!

4/10 – Matig

Cathy

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid, voorzieningen
The girl that checked us in did a great job she may the whole stay enjoyable as she was very helpful and knowledgeable...
1 nacht verbleven in april 2024
Reactie van Front Desk Lead op 4 mei 2024
Hi Cathy, Thank you for taking the time to fill out our online review, we appreciate your feedback. We are glad you enjoyed your stay and hope to have you stay with us again.

10/10 – Uitstekend

Lisa

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to some different types of eating places and several coffee shops. In walking distance of the most wonderful Italian restaurant ever!
1 nacht verbleven in april 2024
Reactie van Front Desk Lead op 25 apr 2024
Thank you very much for choosing to stay with us. We are very happy to have been able to take care of you and hope to have you stay with us again!

6/10 – Redelijk

Kathleen

Reisde met partner
Positief: Netheid, personeel en service
The room was clean and so was the bed.
2 nachten verbleven in april 2024
Reactie van Front Desk Lead op 22 apr 2024
Thank you for taking the time to fill out our online review, we appreciate your feedback. We are glad that you enjoyed your stay with us. We hope that next time you are in Kennewick you will come and stay with us.

8/10 – Goed

Brad

Positief: Netheid, personeel en service
Clean, friendly and a good location. Very uncomfortable beds.
2 nachten verbleven in april 2024
Reactie van Front Desk Lead op 23 apr 2024
Thank you for taking the time to fill out our online review, we appreciate your feedback. We hope that next time you are in Kennewick you will come and stay with us.

2/10 – Ontzettend slecht

Laura

Reisde met partner, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The staff, pool and hot tub were all great. The facility itself is horrible. The parking lot is half unpaved with huge potholes. We loaded up a luggage cart with all our stuff and then were told we had a downstairs room and there is no elevator. We had to take multiple trips down the stairs with luggage and young kids. The room was tiny with just enough room to walk around the furniture. We got one rollaway bed and it barely fit in the hallway and we had to climb over it to get to the bathroom. The comforters had big stains on them and the beds were not comfortable. We woke up each morning with aching backs and necks. They give you 3 half sized pillows on a queen bed. The shower was actually pretty decent. The breakfast was terrible. The eggs were made from some kind of powder and tasted awful, the waffles looked good but tasted like plastic. I would not plan to eat the complimentary breakfast. The overall cleanliness was lacking. I can tell the staff are trying to keep everything clean but it is an old building that is dirty and worn down. My comment to my husband while there was “If we ever had a hotel where we found bed bugs…this would be it”.
2 nachten verbleven in april 2024
Reactie van Front Desk Lead op 22 apr 2024
We apologize for any inconvenience and appreciate youtaking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.

8/10 – Goed

Lorraine

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Front Desk Lead op 22 apr 2024
Thank you for taking the time to review the Baymont inn & Suites. We appreciate the feedback. Safe travels.

6/10 – Redelijk

Deborah, Sedro Woolley

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Please clean! Look at the walls. Go in the bathroom in 318, close the door and wipe the big black handprint and all the other dirt off. The walls are dirty in the room. The staff was excellent and helpful.
2 nachten verbleven in april 2024
Reactie van Front Desk Lead op 15 apr 2024
We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.

2/10 – Ontzettend slecht

Angelina

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Old property unlike the photos. Could not shut the bathroom door it would get stuck on toilet. Loud noises all night and in the morning the breakfaar area was a complete mess with no warm food and no milk for cereal. Worst stay!
1 nacht verbleven in april 2024
Reactie van Front Desk Lead op 15 apr 2024
Thank you for taking the time to fill out our online review, we apologize for failing to meet your expectations. We hope that you will give us another chance when you come to the tri cities, WA and hope that we will exceed your expectations.

10/10 – Uitstekend

Amber

Zakenreiziger
Positief: Netheid, voorzieningen
Liked
1 nacht verbleven in maart 2024
Reactie van Front Desk Lead op 15 apr 2024
Thank you very much for choosing to stay with us. We are very happy to have been able to take care of you and hope to have you stay with us again!

10/10 – Uitstekend

cheyanne

Reisde met familie
Positief: Voorzieningen
it was a really nice stay and good breakfast!
1 nacht verbleven in april 2024
Reactie van Front Desk Lead op 12 apr 2024
Thank you for taking the time to review the Baymont inn & Suites. We appreciate the feedback.Safe travels.

10/10 – Uitstekend

Christine, Chandler

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean rooms, friendly staff, pet & family friendly, off street parking with easy freeway access. Close to shops and restaurants.
1 nacht verbleven in april 2024
Reactie van Front Desk Lead op 9 apr 2024
Thank you for taking the time to fill out our online review, we appreciate your feedback. We are glad that you enjoyed your stay with us. We hope that nexttime you are in Kennewick you will come and stay with us.

2/10 – Ontzettend slecht

Teresa

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have so much to say but it won’t let me fit it all on here. So let’s begin with the lady at the counter I didn’t and still don’t trust her to walk off with someone’s credit card for at least 15mins is ridiculous. There fire alarm went off 5 times while being there one of which was while checking in. Also one at 9pm, 4am, and again at 7am. They charged me for a roll away bed which is bs because I paid for a room that was suppose to fit 5, 3 adults and 2 children. The room we paid for wasn’t available till the next day huge inconvenience to switch rooms! The 1st room would have never fit 5 of us it was so small. The room that we originally booked stunk so bad horribly for a matter of fact (the bigger room)! It smelled like mold or old wet dog, bathroom smelled like urine! Worst stay ever we will never ever book with them again! Just an overall dirty place not to mention there was dog poo on the floor going up and down the stairs! Never again! Staff was rude and disrespectful. I have never been so disappointed or disgusted in any of our stays!
2 nachten verbleven in april 2024
Reactie van Guest Services op 8 apr 2024
Teresa, thank you for your feedback. I apologize for the for learning of the issues you had during your stay and that we failed to meet your expectations. I will share your feedback with our staff so we can learn and improve for our future guests.

10/10 – Uitstekend

Colette

1 nacht verbleven in maart 2024
Reactie van Front Desk Lead op 22 apr 2024
Thank you for taking the time to review the Baymont inn & Suites. We appreciate the feedback. Safe travels.

10/10 – Uitstekend

Lucille

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice room with fridge and microwave. Only had one chair.
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 29 mrt 2024
Thank you so much for your feedback, Lucille, of the Baymont by Wyndham. We are very happy to hear to liked the rooms with fridge and microwave.

2/10 – Ontzettend slecht

Hannah

1 nacht verbleven in maart 2024
Reactie van Front Desk Lead op 18 apr 2024
Thank you for taking the time to fill out our online review, we apologize for failing to meet your expectations. We hope that you will give us another chance when you come to the tri cities, WA and hope that we will exceed your expectations.

4/10 – Matig

Kyle

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Immediately after arriving the buildings fire alarm went off, blaring loud for several minutes. No explanation from staff. Apparently this has happened several times in the recent weeks. The hot tub was out of service. My room had other people's trash and other items in it when i got in to it. The breakfast was basically gone with apparently no more available when i arrived to get some 45 minutes before it was done being served. Overall not the best experience, but the bed was reasonably comfortable and the coffee was pretty good.
1 nacht verbleven in maart 2024
Reactie van Front Desk Lead op 28 mrt 2024
We are very sorry about your experience. We will be investigating the issue. We hope to have the opportunity to provide you with a more superior experience in the future.

6/10 – Redelijk

Annie

2 nachten verbleven in maart 2024
Reactie van Front Desk Lead op 26 mrt 2024
Thank you for taking the time to review the Baymont inn and Suites. We appreciate the feedback. Safe travels.

2/10 – Ontzettend slecht

Nicole

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I wouldn’t stay here if it was free. This building needs a total overhaul. The halls smelled like a urinal cake, the entryway of the hotel like a bad sewer and the place is dirty.
2 nachten verbleven in maart 2024
Reactie van Front Desk op 25 mrt 2024
We're saddened to learn you did not enjoy your stay. Please accept our apologies for any concernsabout cleanliness. Feedback like yours helps us improve, and we'd be grateful for the chance to offeryou accommodations that are more in line with your expectation.

8/10 – Goed

Troy

2 nachten verbleven in maart 2024
Reactie van Front Desk Lead op 15 apr 2024
Thank you very much for choosing to stay with us. We are very happy to have been able to take care of you and hope to have you stay with us again!

8/10 – Goed

Oswaldo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Front Desk Lead op 26 mrt 2024
Thank you very much for choosing to stay with us. We are very happy to have been able to take care of you and hope to have you stay with us again!

4/10 – Matig

Joanne

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pros: location is NOT close to the train which is great because no horn in the middle of the night. (If you stayed in this area before you know what I mean) Microwave, mini fridge in room. Pool, free breakfast. Cons: NO elevator. Front desk at check was competent but not friendly at all. This location is old-the pictures posted must be when the place was new. We were on floor 1 which is below ground level. Our window was so dirty we couldn’t see outside.
1 nacht verbleven in maart 2024
Reactie van Front Desk op 25 mrt 2024
Thank you for the review and I apologize for the lack of elevators, we look forward toaccommodating you in the future and would be more then happy to place you on the ground floornext time your travels brings you this way!

6/10 – Redelijk

Kiley

Reisde met familie en kleine kinderen
Negatief: Netheid
Hotel in general was pretty dirty. Needs a good deep cleaning in common areas as well as the doors.
1 nacht verbleven in maart 2024
Reactie van Front Desk op 25 mrt 2024
We're saddened to learn you did not enjoy your stay. Please accept our apologies for any concernsabout cleanliness. Feedback like yours helps us improve, and we'd be grateful for the chance to offeryou accommodations that are more in line with your expectation.

8/10 – Goed

Robert

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The room itself was fine. However the outside of the windows were so dirty it was obscured the view; I thought it was foggy this morning and realized it was the windows. The facility is showing it's age but is adequate and the location is convenient for us. Parking is a snap with plenty available. There are two gas stations across the road and shopping and restaurants nearby.
1 nacht verbleven in maart 2024
Reactie van Lisa Schmidt op 18 mrt 2024
Thank you for staying with us. I am sorry about the windows, we have hard water and the sprinklers hit the windows and it gives that foggy film on the windows. It doesn't come off unfortunately.

8/10 – Goed

Jerry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient to businesses I visited.
2 nachten verbleven in maart 2024
Reactie van Lisa Schmidt op 15 mrt 2024
Thank you for taking the time to let us know how your experience was at Baymont Inn. We were pleased to have you as our guest and hope that you will stay with us again soon.

6/10 – Redelijk

BREA

1 nacht verbleven in maart 2024
Reactie van Lisa Schmidt op 13 mrt 2024
Thank you for choosing to stay at Baymont Inn. I greatly appreciate you taking the time to let us know how your stay went. I am sorry that we did not meet all of your expectations and for that I do apologize because that ia always our goal.

10/10 – Uitstekend

Jaimie, Umatilla

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet, close to shopping, restaurants and coffee shops
2 nachten verbleven in december 2023
Reactie van Lisa Schmidt op 8 mrt 2024
Thank you for taking the time to let us know how your experience was at Baymont Inn. We were pleased to have you as our guest and hope that you will stay with us again soon.

10/10 – Uitstekend

Kennedy

2 nachten verbleven in februari 2024
Reactie van Front Desk Lead op 26 mrt 2024
Thank you very much for choosing to stay with us. We are very happy to have been able to take care of you and hope to have you stay with us again!

4/10 – Matig

Shannon

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Lisa Schmidt op 5 mrt 2024
Sorry to hear that we did not meet your expectations.But we thank you for letting us know so that we can improve, We do strive to meet our expectations.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was very comfortable and got a good night sleep. I enjoyed a quick but relaxing hot tub dip. Staff was kind and helpful. Thank you
1 nacht verbleven in februari 2024
Reactie van Lisa Schmidt op 29 feb 2024
Thank you for choosing to stay with us and leaving such a great review. We hope that you will stay with us again the next time you are in our area.

6/10 – Redelijk

Vitalie, coquitlam

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service
In summary, our experience was generally satisfactory and aligned with our expectations considering the value for the price.
2 nachten verbleven in februari 2024
Reactie van Lisa Schmidt op 29 feb 2024
Thank you for choosing to stay with us. I am sad to hear that we did not meet your expectations. I do appreciate you taking the time to leave a review because it lets us know the area that we need to improve on.

6/10 – Redelijk

Firoz, North Vancouver

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Lisa Schmidt op 27 feb 2024
Thank you for choosing to stay with us. I am sad to hear that we did not meet your expectations. I do appreciate you taking the time to leave a review because it lets us know the area that we need to improve on.

10/10 – Uitstekend

Tom

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great for the money
1 nacht verbleven in februari 2024
Reactie van Lisa Schmidt op 21 feb 2024
Thank you for choosing to stay with us and leaving such a great review. Please stay again the next that you are in our area.

10/10 – Uitstekend

La Verra

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The kitchenette was nice to have if staying more than one night.
1 nacht verbleven in februari 2024
Reactie van Lisa Schmidt op 19 feb 2024
Thank you for taking the time to give a review. The kind words made our day. Please come and stay again.

2/10 – Ontzettend slecht

Benjamin

1 nacht verbleven in februari 2024
Reactie van Front Desk op 25 mrt 2024
We are very sorry about your experience. We will be investigating the issue. We hope to have theopportunity to provide you with a more superior experience in the future.

10/10 – Uitstekend

Emelin

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is a pretty good place to stay it is our 2nd time staying here and it’s very affordable.
2 nachten verbleven in februari 2024
Reactie van Lisa Schmidt op 19 feb 2024
Thank you for choosing to stay with us and leaving such a great review. We hope that you will stay with us again the next time you are in our area.

10/10 – Uitstekend

Ana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Lisa Schmidt op 19 feb 2024
Thank you for choosing to stay with us and leaving such a great review. We are happy that you enjoyed your stay and hope that you will stay again soon.

10/10 – Uitstekend

Lynette

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in februari 2024
Reactie van Lisa Schmidt op 9 feb 2024
Thank you for choosing to stay with us we are so glad that you did. We appreciate that you took the time to leave a great review. Please come again.

4/10 – Matig

Carla

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
hot tub would not bubble. Brkfst.disappointing
1 nacht verbleven in februari 2024
Reactie van Lisa Schmidt op 9 feb 2024
Thank you for choosing to stay with us. We are sad to see that you had issues with your stay. Thank you for taking the time to leave a review as it helps us to improve.

8/10 – Goed

Juli

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
The unit above ours had a window screen punched out and sitting in the ground in front of our unit. The bath tub facet was very loose to say the least.
Reactie van Lisa Schmidt op 29 jan 2024
Thank you for choosing to stay with us and leaving a good review. Please come again when you are in our area.

10/10 – Uitstekend

Ada

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good room.
1 nacht verbleven in januari 2024
Reactie van Lisa Schmidt op 29 jan 2024
Thank you for choosing to stay with us and leaving an excellent review it is much appreciated. Please come again soon.

8/10 – Goed

Nicole

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Price was great. It was snowy the parking lot wasn’t plowed. The pool & hot tub was just what we wanted
2 nachten verbleven in januari 2024
Reactie van Lisa Schmidt op 29 jan 2024
Thank you for choosing to stay with us and leaving an excellent review it is much appreciated. Please come again soon.

8/10 – Goed

Luke

Positief: Netheid, personeel en service
1 nacht verbleven in januari 2024
Reactie van Lisa Schmidt op 7 feb 2024
Thank you for choosing to stay with us your review is greatly appreciated. Please come again the next time you are in our area.

6/10 – Redelijk

Linnea

Negatief: Comfort kamer
Mediocre but quiet.
Most uncomfortable pillows I've ever experienced. They use Styrofoam and plasticware extensively in the lobby and breakfast room. The food was mediocre at best. The hotel looks like it's seen far better days.
1 nacht verbleven in januari 2024
Reactie van Lisa Schmidt op 26 jan 2024
LinneaI am sorry that you were unimpressed with the complimentary breakfast. We do use Styrofoam because our guest were unhappy with the paper burning them with the hot food and coffee.

10/10 – Uitstekend

Brian

Reisde met een groep, Reisde met familie
Room was clean, except bathroom floor could have been better. Quiet, nice, friendly staff.
1 nacht verbleven in januari 2024
Reactie van Lisa Schmidt op 26 jan 2024
Thank you for choosing to stay with us and leaving an excellent review. Please make sure and come back and stay again the next time you are in our area.