Ocean View Double Queen | Luxe beddengoed, individueel gemeubileerd, een bureau

Beoordelingen van 24 North Hotel Key West

4 out of 5
24 North Hotel Key West
3820 North Roosevelt Boulevard, Key West, FL

Beoordelingen

7,2

Goed

Gastenscore: 10 - Uitstekend. 495 van 1457 beoordelingen" "
Gastenscore: 8 - Goed. 353 van 1457 beoordelingen" "
Gastenscore: 6 - Redelijk. 246 van 1457 beoordelingen" "
Gastenscore: 4 - Matig. 203 van 1457 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 160 van 1457 beoordelingen" "

7,4/10

Netheid

7,6/10

Personeel en service

7,4/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Brandon

Reactie van Customer Service op 13 feb 2024
Brandon, thank you for leaving a rating for the 24 North Hotel in Key West on Expedia. We're pleased to see a solid score and hope your stay was enjoyable. We value your feedback and would love to welcome you back in the future for an even better experience.

10/10 – Uitstekend

Patrick, Nieuwegein

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Starbucks downstairs
3 nachten verbleven in april 2023
Reactie van Phil op 18 mei 2023
Thank you for staying at the 24 North Hotel!

10/10 – Uitstekend

Leon Mc

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel
3 nachten verbleven in mei 2024

10/10 – Uitstekend

hector

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great receptionist from hungary
1 nacht verbleven in mei 2024
Reactie van Customer Service op 14 mei 2024
Hector, we're thrilled to hear you had a phenomenal experience at 24 North Hotel Key West! Your positive words about our receptionist from Hungary truly reinforce our dedication to providing top-tier service. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Maylen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Me gustó
1 nacht verbleven in mei 2024
Reactie van Customer Service op 13 mei 2024
Maylen, es maravilloso saber que disfrutó de su estadía en 24 North Hotel Key West. Esperamos darle la bienvenida nuevamente durante sus futuros viajes.

6/10 – Redelijk

Donna

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
The lobby, pool areas are nice. The rooms definitely need remodeling, they are old. Carpet dirty, old furniture, elevators don’t have a/c and carpet very dirty. Personnel at front desk very nice.
5 nachten verbleven in mei 2024
Reactie van Customer Service op 13 mei 2024
Donna, thank you for your candid comments. It's pleasing to hear that you found our lobby and pool areas up to your liking. Also, your kind words about our front desk team members are much appreciated. However, we regret to hear about your concerns regarding the condition of the room and its furnishings. These are areas we're actively seeking to improve. Similarly, we acknowledge your note on the elevators, and this will be attended to. Your feedback is invaluable in helping us enhance guest experiences in the future.

8/10 – Goed

Holly

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in april 2024
Reactie van Customer Service op 12 mei 2024
Holly, it's wonderful to hear that you had a pleasing stay at 24 North Hotel Key West. Your satisfaction is our motivation to maintain our quality of service. We appreciate your feedback and truly hope that we can look forward to welcoming you back in the future.

10/10 – Uitstekend

Nurys

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Very nice staff especially front desk thank you
1 nacht verbleven in mei 2024
Reactie van Customer Service op 12 mei 2024
Nurys, we're delighted to hear your positive feedback about 24 North Hotel Key West. It's wonderful that our front desk colleagues were able to make your stay enjoyable. Your thanks will be passed along to them. We look forward to welcoming you back soon.

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in mei 2024
Reactie van Customer Service op 8 mei 2024
David, it's delightful to hear that you had a positive experience at 24 North Hotel Key West. We appreciate your succinct yet encouraging feedback. We hope to see you again in the near future!

8/10 – Goed

Guy

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is nice it would have been nice if they would have offered a complimentary upgrade like it is stated when you book with Expedia but overall very nice hotel and pool would have been nice if had free parking though
2 nachten verbleven in april 2024
Reactie van Customer Service op 8 mei 2024
Guy, thank you for your positive review. It's great to hear you enjoyed your stay at 24 North Hotel Key West, highlighting our delightful pool. While we endeavor to fulfill all possible upgrades, their availability is not always certain. As for parking, we strive to provide a variety of services that create value for our guests. We look forward to welcoming you back in the future.

4/10 – Matig

ssinpei

Zakenreiziger, Reisde met familie en kleine kinderen
It’s okay but not worth this price to stay in key west
1 nacht verbleven in april 2024
Reactie van Customer Service op 5 mei 2024
It's unfortunate to hear that your expectations were not fully met during your stay. We consistently strive to offer competitive rates in line with the market and the amenities we provide. We appreciate your feedback as it affords us the opportunity to better improve our offerings and guest experience.

10/10 – Uitstekend

Joshua

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Liked the views room was great unique
1 nacht verbleven in mei 2024
Reactie van Customer Service op 4 mei 2024
Joshua, we're thrilled to read that you enjoyed the scenic views and found your room at 24 North Hotel Key West to be wonderful and distinctive. Thank you for sharing your experience. We hope to welcome you back soon for another memorable stay.

8/10 – Goed

Alex

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I
1 nacht verbleven in mei 2024
Reactie van Customer Service op 4 mei 2024
Thank you for this lovely rating, Alex!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at 24 North Hotel Key West. We'd like to share an even better experience with you soon.

8/10 – Goed

Cheng, Ottawa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It is good.
1 nacht verbleven in april 2024
Reactie van Customer Service op 4 mei 2024
Cheng, thank you for your feedback. We're glad you enjoyed your stay at 24 North Hotel Key West. We strive to provide an enjoyable experience for our guests, and we're looking forward to welcoming you back in the future.

10/10 – Uitstekend

Linda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
we liked the use of the sister hotels. The only thing we missed was a hot tub, especially after a long trip.
3 nachten verbleven in april 2024
Reactie van Customer Service op 3 mei 2024
Linda, we're thrilled to hear you appreciated the shared amenities with our sister properties at 24 North Hotel Key West. It's something our guests often find delightful. We note your suggestions about the hot tub and will keep them in mind for future improvements. We look forward to welcoming you back after your future travels. Safe journey!

10/10 – Uitstekend

John

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and reasonably priced
1 nacht verbleven in april 2024
Reactie van Customer Service op 2 mei 2024
John, thank you for choosing 24 North Hotel Key West and sharing your positive feedback. We pride ourselves on maintaining cleanliness and offering value for money. We hope to welcome you back in the future.

6/10 – Redelijk

Brian

Reisde met een groep
Positief: Personeel en service
Cold water inoperative in bathroom sink, dirty walkways to room
2 nachten verbleven in april 2024
Reactie van Customer Service op 2 mei 2024
Brian, we regret to hear about the difficulties you encountered with your bathroom amenities and the cleanliness upon arrival at your room. We're dedicated to maintaining a high standard of cleanliness and functionality throughout the entire premises. It appears that we did not meet your expectations in that regard, and for that, we're sincerely sorry. Rest assured that we're taking immediate action to address your concerns. We would appreciate the opportunity to host you again in the future and provide an improved experience.

10/10 – Uitstekend

Jorge

2 nachten verbleven in april 2024
Reactie van Customer Service op 2 mei 2024
Thank you for sharing, Jorge!At 24 North Hotel Key West, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

6/10 – Redelijk

Adrienne

Reisde met familie
Negatief: Personeel en service
The pool was nice
7 nachten verbleven in april 2024
Reactie van Customer Service op 2 mei 2024
Adrienne, it's delightful to hear that you appreciated our pool. We always aim to provide a comfortable and relaxing experience for our guests at 24 North Hotel Key West. We hope to have the chance to serve you again for an even more enjoyable stay next time!

10/10 – Uitstekend

Lisandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Customer Service op 2 mei 2024
Lisandra, thank you for leaving a perfect review score for 24 North Hotel Key West. We're thrilled to know your stay was enjoyable. We're all set and looking forward to welcoming you back in the near future.

10/10 – Uitstekend

Loren, Dallas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There is a $ 50-a-night resort fee and $200 for incidentals that have to be paid when you arrive at the hotel. I didn't know this and wasn't very prepared. It may have been a small print I missed. The hotel isn't fancy but clean and quiet. It is part of Rooster Row, meaning you can use the amenities at the Gates, Hilton, and Mariott. The hotel is located in New Town. They have a roundtrip shuttle to Old Town for $5 a person. Runs on the hour. The shuttle is a 15-minute ride. The shuttle ticket you can use to get a free drink at the Gates pool bar before you use the shuttle. The above are some of the things I didn't know before I arrived. I like that the hotel is away from the hustle and bustle of the Old Town. I would stay here again. All the staff at the pool bars were so nice. The front reception staff were nice, but I wish they told me all I stated above.
4 nachten verbleven in april 2024
Reactie van Customer Service op 2 mei 2024
Loren, thank you for taking the time to share your experience at 24 North Hotel Key West. We appreciate your feedback about the resort fee and incidentals, and agree that transparency is important in providing a comfortable stay.We're overjoyed to hear that you appreciated the tranquility of our location and our unique features, like being part of Rooster Row - and the convenience of our shuttle service to Old Town. We're especially glad to hear the positive interactions you had with our team members by the pool bar.Your feedback regarding communication at the front desk is valued. It's fundamental to ensure our guests have all the necessary information for a fulfilling stay.It's great to know that you'd consider staying with us again, and we're looking forward to welcoming you back on your next visit to Key West.

4/10 – Matig

Antonio

Zakenreiziger, Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The whole room needs to be updated. Rug full of stains, hair left from previous occupants.
1 nacht verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
Antonio, we appreciate your insights regarding your recent stay. It's disheartening to learn about your experiences with the room's conditions. Please know that maintaining cleanliness and ensuring all areas are up-to-date are important to us. Your feedback has been noted and will be used to review our services. Thank you for your input.

8/10 – Goed

Alejandro

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 1 mei 2024
Alejandro, it's wonderful to hear that your stay at 24 North Hotel Key West left a positive impression. We sincerely appreciate your rating and hope to welcome you back in the future for an even better experience!

6/10 – Redelijk

Anel

Reisde met familie
Average
2 nachten verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
Thank you for taking the time to share your feedback, Anel.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

6/10 – Redelijk

amber

Reisde met partner
Positief: Personeel en service, voorzieningen
Rooms need updating, mattress uncomfortable
3 nachten verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Amber, thank you for sharing your experience. We recognize some aspects of your stay weren't entirely satisfactory. We continually work towards modernizing our accommodations and enhancing the comfort of our bedding. We believe these improvements will enable guests to enjoy an even better experience next time.

4/10 – Matig

richard

Zero house keeping whole stay. Had to go to desk every night for towels
3 nachten verbleven in april 2024
Reactie van Customer Service op 28 apr 2024
Richard, we regret to hear about the issues you faced concerning the replenishing of amenities and housekeeping during your stay. We generally pride ourselves on our committed team members who take great care of guest needs. It seems we did not meet your expectations in this case. Rest assured, we have taken note of your feedback and will review our service procedures. We genuinely value your patronage and hope for another opportunity to provide an improved experience.

8/10 – Goed

Jerome

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good value for money.
1 nacht verbleven in april 2024
Reactie van Customer Service op 27 apr 2024
Jerome, thank you for your review. We're delighted to hear that you found 24 North Hotel Key West to be a great value. We strive to offer competitive rates whilst maintaining the quality of our offerings. Looking forward to welcoming you back for another stay.

8/10 – Goed

Tami

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is well maintained. The pool area, gym, lobby, and outdoor bar were all immaculate. The rooms are a little dated, but very clean. Our waterfront view was partially obstructed, so I feel that is not worth the upgrade in price. The inside bar never seemed to be open. Front desk staff was friendly. The shuttle into downtown Key West was wonderful. However, I do wish the return shuttle ran later than 10:30 pm. We still had to pay for an Uber each night.
3 nachten verbleven in april 2024
Reactie van Customer Service op 26 apr 2024
Tami, it's wonderful to know you enjoyed the cleanliness and services at 24 North Hotel Key West. We appreciate your observations regarding the view and the hours of operation for our inside bar and shuttle service. We're always aiming to improve our offerings for our guests. Thank you for considering our team members friendly and for mentioning our well-maintained areas. Your feedback is valued and we hope to welcome you back in the near future.

8/10 – Goed

Cynthia

1 nacht verbleven in april 2024
Reactie van Customer Service op 15 mei 2024
Cynthia,Thank you for your positive rating of 24 North Hotel Key West. We're glad you enjoyed your stay. We hope to welcome you back soon!

10/10 – Uitstekend

wissam

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice clean hotel
1 nacht verbleven in april 2024
Reactie van Customer Service op 26 apr 2024
Wissam, it's great to hear that you appreciated the cleanliness of 24 North Hotel Key West. We strive to maintain a pristine environment for our guests and we're glad we delivered. We look forward to welcoming you back for another enjoyable stay.

4/10 – Matig

Lahcen, Boston

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Voorzieningen
over charge, price not worth it .same night they were charging way less for the same room I had. Not professional
1 nacht verbleven in april 2024
Reactie van Customer Service op 25 apr 2024
Lahcen, it's regrettable to hear about your concerns regarding the room rates. Ideally, pricing varies based on several factors and fluctuates according to demand to ensure fairness. We also aim for professionalism at all times and it's unfortunate to know that your interaction might not have reflected this commitment. We do appreciate your feedback, as it allows us to identify areas for improvement and serve you better in the future.

10/10 – Uitstekend

Natalia, Pembroke Pines

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was comfortable and clean.
1 nacht verbleven in april 2024
Reactie van Customer Service op 25 apr 2024
Natalia, we're delighted to hear that you found the rooms at 24 North Hotel Key West to be comfortable and spotless. We strive to ensure our guests enjoy a relaxing stay with us. We hope to welcome you back in the future.

10/10 – Uitstekend

Alexander

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and quiet place, a bit away...
4 nachten verbleven in april 2024
Reactie van Customer Service op 22 apr 2024
Alexander, we are ecstatic to hear you enjoyed the tranquil ambiance at the 24 North Hotel Key West. Our unique location appeals to those seeking a peaceful retreat. We're very grateful for your feedback and hope to have the chance to accommodate you again in the future.

8/10 – Goed

ELISARDO

Positief: Netheid, personeel en service
.
3 nachten verbleven in april 2024
Reactie van Customer Service op 21 apr 2024
We appreciate you sharing this positive rating, Elisardo!The comfort of our guests is important to us so we can't wait to see you back again at 24 North Hotel Key West. We want to share an even more enjoyable experience with you next time.

8/10 – Goed

Peter

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Combined resorts made it convenient
1 nacht verbleven in april 2024
Reactie van Customer Service op 19 apr 2024
Peter, thank you for your feedback. It's great to hear that the unique setup of 24 North Hotel Key West added convenience to your stay. We look forward to welcoming you back in the future.

6/10 – Redelijk

ANDRE, LAVAL

Reisde met familie
Positief: Netheid
Negatief: Personeel en service
Parking fee fee fee
1 nacht verbleven in april 2024
Reactie van Customer Service op 18 apr 2024
Andre, thank you for taking the time to share your feedback. While we seek to provide clear information about all expenses, it seems your experience with our parking services wasn't completely satisfactory. We will certainly take your comments into account as we continually work to improve our guest experience. We hope you'll give us another opportunity in the future.

10/10 – Uitstekend

Bobby

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My wife and I stayed at 24 North for a week to get away from The Masters. It was a working vacation and we couldn’t have chosen a better hotel. We had a comfortable quiet place to work every morning and easy access to Old Town Key West in the evenings. The staff was helpful and courteous, the room was comfortable and had a great view of the ocean. We will definitely stay at 24 North again.
7 nachten verbleven in april 2024
Reactie van Customer Service op 18 apr 2024
Bobby, it's delightful to see that you and your wife had a wonderful stay at the 24 North Hotel Key West. Knowing that you appreciated the tranquility of your workspace and the convenience of our location is truly rewarding for us. It's also encouraging to learn about your positive interactions with our courteous team members and the comfort provided by our accommodations with ocean views. We're eagerly awaiting your return for another memorable stay.

6/10 – Redelijk

Michael

Reisde met familie
If u need a great place to sleep and shower def recommend. Checked in and desk staff stated that no additional charge will be applied since it was previously paid for. On last day of stay 5 different charge started to appear and then when I inquired about what it was for they stated they wasn’t sure but no other charge would be incurred and “that’s just showed up today would be returned to your bank account once checked out”. Then when I checked out an hour later the same staff stated that they made a mistake. That the card would be charge even though they said no additional charges made. SO AS FAR AS Watching ur bank account closely for mysterious charges from the hotel may start showing up. No room cleaning everyday and continental breakfast included. SO I GIVE THIS HOTEL 4 of 10 rating.
5 nachten verbleven in april 2024
Reactie van Customer Service op 18 apr 2024
Michael, it's unfortunate to learn about your experience with unexpected charges appearing on your bill. It is important that our operation remains transparent which includes our billing process. Your feedback will be used to ensure clarity in future guest communications. It's also noted that daily room cleaning and breakfast offerings didn't meet your expectations. We continually strive to improve our services to satisfy our guests' needs. Thank you for your feedback.

2/10 – Ontzettend slecht

Ryan

Zakenreiziger
Negatief: Personeel en service, voorzieningen
Staff was very lazy and rude. I asked to have some coffee pods delivered over 5 times one morning and they were never delivered. Maintenance staff was rude when I told them I had no hot water. Also, never received my free cocktail, or any other VIP extras like I should have. Won't stay here again.
4 nachten verbleven in april 2024
Reactie van Customer Service op 22 apr 2024
Ryan, we’re truly disappointed to hear that your recent stay didn’t meet your expectations. We deeply regret if there were any misunderstandings regarding room service and other benefits. Our team members are typically known for their helpful nature and we're sorry if this was not your experience. We value your feedback as it helps us identify areas of improvement. We hope you would consider giving us another chance to make it up to you in the future.

10/10 – Uitstekend

David

4 nachten verbleven in april 2024
Reactie van Customer Service op 7 mei 2024
David, it's fantastic to know your stay at 24 North Hotel Key West met your expectations! We're thrilled you've rated us so highly and hope we'll have the pleasure of hosting you again on your next visit to Key West. Safe travels until we meet again!

8/10 – Goed

Tina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Read above
2 nachten verbleven in april 2024
Reactie van Customer Service op 16 apr 2024
Tina, it appears your review details may not have been included in your message. We'd greatly appreciate any comments or suggestions you hold regarding your stay. Thank you for sharing your feedback.

8/10 – Goed

Tina

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
On the coast, very nice pool, staff was well trained and courteous,
3 nachten verbleven in april 2024
Reactie van Customer Service op 16 apr 2024
Tina, thank you for taking the time to share your positive feedback about your stay at 24 North Hotel Key West. We're delighted to hear that you appreciated our picturesque coastal location and enjoyed the pool amenities. Hearing that our team members were proficient and polite is uplifting. We look forward to welcoming you back in the future!

8/10 – Goed

Kim

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pool area and grounds were kept very nice and we really enjoyed the views. Food by pool was tasty. Room was the let down. Carpet was ratty, didn't want bare feet on carpet. Bathroom sink filled with water every use. The stopper remained in closed position. There must have been complaints about this, which would have been ignored, or no action taken. Too bad.
4 nachten verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Kim, it's pleasing to hear you admired our pool area, lush grounds, and enjoyed the food. At 24 North Hotel Key West, it's our mission to offer a remarkable experience and we're sorry to hear about the room details that caused concern. We understand how the carpet condition and the bathroom fixtures could influence your overall impression. We assure you all feedback is taken into consideration to enhance our guest experience. We hope to have the opportunity to make it right in the future.

2/10 – Ontzettend slecht

Selena

Negatief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Customer Service op 16 apr 2024
Selena, it's concerning to see your rating. We value every guest's feedback and we deeply regret we didn't meet your expectations. Please feel encouraged to share more details about your experiences via email or a phone call, so we can strive for improvement. Your satisfaction is our priority.

8/10 – Goed

Karen B, Dalton

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Great pool area. Free Towel service, plenty of sitting space, great bar area with good food. Clean pool.
3 nachten verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Karen, it's delightful to learn that you appreciated the refreshing pool zone at 24 North Hotel Key West, our complimentary towel service, and extensive sitting options. We're thrilled that the bar area and its food selection met your expectations, and that our pool's cleanliness stood out. Looking forward to welcoming you back for yet another satisfying visit.

8/10 – Goed

Maddie

7 nachten verbleven in april 2024
Reactie van Customer Service op 2 mei 2024
Maddie, thank you for choosing 24 North Hotel Key West for your recent stay and taking the time to rate us. We hope you had a memorable time and look forward to welcoming you back for an even better experience.

4/10 – Matig

Nathalie, Saint Petersburg

Reisde met een groep, Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
the ceiling had mold the rooms are vey old and never been updated
3 nachten verbleven in april 2024
Reactie van Customer Service op 13 apr 2024
Nathalie, we're disheartened to hear about your recent experience. We understand there were some concerns about the room conditions, including the age and cleanliness. Please be assured that we take such matters very seriously and strive to offer our guests comfortable and well-maintained rooms. Rest assured, your comments will be reviewed by the management team for necessary adjustments. Thank you for bringing this to our attention.

8/10 – Goed

Ray F

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property needs work
3 nachten verbleven in april 2024
Reactie van Customer Service op 12 apr 2024
Ray, we appreciate your feedback. We're constantly aiming to improve, so your remarks about room for enhancement in certain areas of our resort are valued. We hope that this didn't overshadow the overall enjoyable aspects of your stay at the 24 North Hotel Key West. It would be our pleasure to have you back for a potentially improved experience in the future.

10/10 – Uitstekend

David

Positief: Staat van de accommodatie en faciliteiten
Great
4 nachten verbleven in april 2024
Reactie van Customer Service op 12 apr 2024
David, it's wonderful to hear you had a great experience at 24 North Hotel Key West. We strive for excellence and are delighted to hear that we provided you with just that. We hope to have the opportunity to welcome you back in the near future.

10/10 – Uitstekend

Christine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was friendly and helpful.
5 nachten verbleven in april 2024
Reactie van Customer Service op 11 apr 2024
Christine, thank you for sharing your wonderful experiences at 24 North Hotel Key West. Our team members are indeed dedicated to offering friendly and valuable assistance to our guests. We look forward to your next visit!