Tuin

Beoordelingen van Hilton Garden Inn Key West / The Keys Collection

3.5 out of 5
Hilton Garden Inn Key West / The Keys Collection
3850 N Roosevelt Blvd, Key West, FL

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 371 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 248 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 149 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 119 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 116 van 1003 beoordelingen" "

7,8/10

Netheid

7,8/10

Personeel en service

7,6/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Nervelus

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything so nice
2 nachten verbleven in mei 2024
Reactie van Customer Service op 13 mei 2024
Nervelus, it's a pleasure to know that you enjoyed your stay at Hilton Garden Inn Key West / The Keys Collection. We appreciate your feedback and hope to welcome you back soon!

10/10 – Uitstekend

Polly

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was great!
2 nachten verbleven in mei 2024
Reactie van Customer Service op 13 mei 2024
Polly, we're thrilled to hear you had such a positive experience with our team members at Hilton Garden Inn Key West / The Keys Collection. We'll ensure your comments are shared with them. It would be our pleasure to welcome you back in the future!

2/10 – Ontzettend slecht

kelvin

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Paid for breakfast before checking im and they still charged me for breakfast overall staff was horrible felt like i was being watched.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Adrain

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Customer Service op 11 mei 2024
Thank you for the 5 out of 5 rating, Adrain!We're thrilled to see how much you enjoyed staying at Hilton Garden Inn Key West / The Keys Collection. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was well maintained. Even though it was located by a very heavy traffic area. the noise level was not noticeable.
3 nachten verbleven in mei 2024
Reactie van Customer Service op 9 mei 2024
Susan, it's fantastic to hear about your positive experience at Hilton Garden Inn Key West / The Keys Collection. Our dedication to maintaining a comfortable environment for our valued guests shines through in your feedback. We're glad that the traffic noise was not a bother to your stay. We hope the next time you visit Key West, you'll choose our hotel again.

6/10 – Redelijk

Ryan, Palmetto

Overpriced
3 nachten verbleven in mei 2024
Reactie van Customer Service op 8 mei 2024
Ryan, we appreciate the feedback, and we're sorry if your expectations about our pricing weren't fully met. We strive to deliver great value for all and constantly review our rates to match the high-quality amenities and services we provide.

6/10 – Redelijk

Halyna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 7 mei 2024
Halyna, we appreciate you taking the time to rate your stay. It seems we didn't meet all your expectations, and we'd like to take this opportunity to ensure your next visit is more satisfying. Any specific feedback about our property or services is always welcome so we could improve your future experiences.

10/10 – Uitstekend

Nathalia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente servicio
1 nacht verbleven in mei 2024
Reactie van Gladys op 6 mei 2024
Hello Nathalia,Thank you for your positive feedback! We're glad to hear that you found our place nice. We strive to provide a comfortable and enjoyable experience for all our guests, and it's always rewarding to receive such kind words. If there's anything else we can do to enhance your stay or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back in the future!

10/10 – Uitstekend

William

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
3 nachten verbleven in april 2024
Reactie van Customer Service op 7 mei 2024
William, we're thrilled to hear you thought the location of Hilton Garden Inn Key West / The Keys Collection was fantastic. We hope to welcome you back in the future for another meaningful visit.

8/10 – Goed

William

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location nice pool area and friendly stafg
5 nachten verbleven in april 2024
Reactie van Customer Service op 5 mei 2024
William, thank you for choosing Hilton Garden Inn Key West / The Keys Collection. We're delighted you enjoyed our excellent location and pleasant pool area. Our collegues always aim to provide warm service to all our guests. We'd love to welcome you back in the future.

10/10 – Uitstekend

cathy

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff were friendly. The room was very clean and the bed was comfortable.
1 nacht verbleven in april 2024
Reactie van Customer Service op 4 mei 2024
Cathy, we're beyond delighted to know that you enjoyed your stay at the Hilton Garden Inn Key West / The Keys Collection. Ensuring our guests are welcomed by our friendly team members and providing immaculate rooms with comfortable amenities certainly enhances the experience. We appreciate your positive feedback and look forward to hosting you once more on your next visit to Key West.

10/10 – Uitstekend

esbin

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo muy bonito
1 nacht verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Esbin, we're thrilled to hear you had such an enjoyable experience at Hilton Garden Inn Key West / The Keys Collection. Thank you for your kind feedback. We hope to welcome you back on your next visit to the Keys.

10/10 – Uitstekend

David

1 nacht verbleven in april 2024

6/10 – Redelijk

Kelly

Reisde met partner
I didn’t like the surprise unexpected fees at check in. There is a $200 deposit required.
2 nachten verbleven in april 2024
Reactie van Gladys op 25 apr 2024
Hello Kelly, We apologize for any frustration or inconvenience caused by the unexpected fees and deposit requirement at check-in. It's important to us that our guests are fully informed about all charges associated with their stay, and we regret if this was not adequately communicated to you prior to your arrival.The 200 deposit requirement is a standard procedure aimed at covering any incidentals or damages that may occur during your stay. While we understand that unexpected fees can be frustrating, please know that the deposit will be refunded to you upon check-out, provided there are no additional charges or damages to the room.Your feedback is essential to us, and we will review our communication processes to ensure that all guests are fully aware of any fees or deposits associated with their stay prior to arrival.If there's anything else we can do to address your concerns or assist you further, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to improve your experience in the future.

2/10 – Ontzettend slecht

Kathleen, La Crosse

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They were over booked so we did not have a room available, even though I confirmed my reservation. We had to get back into our car with our luggage and go to “a sister hotel”. Again take our luggage out and check in. And then walk around the entire building to get our room. I paid for 2 double beds and had to take 1 king. Frustrating!!
1 nacht verbleven in april 2024
Reactie van Gladys op 25 apr 2024
Dear Kathleen,We deeply apologize for the inconvenience and frustration you experienced due to the overbooking situation. It's truly regrettable that despite your confirmed reservation, we were unable to accommodate you at our property. Being asked to relocate to a sister hotel, especially with luggage in tow, is not the seamless experience we aim to provide.We understand how disappointing it must have been to arrive at the sister hotel only to face further inconvenience with the room type not matching your reservation. We sincerely apologize for this oversight and any inconvenience it caused.Your feedback is invaluable to us, and we will take immediate steps to address the issues you encountered to prevent similar situations from occurring in the future. We will also review our reservation and check-in procedures to ensure smoother experiences for our guests.Once again, we apologize for the inconvenience and frustration you experienced. If there's anything else we can do to make amends or assist you further, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to better serve you in the future.

10/10 – Uitstekend

Laurel

1 nacht verbleven in maart 2024
Reactie van Customer Service op 12 mei 2024
Laurel, thank you for taking the time to rate your stay at Hilton Garden Inn Key West / The Keys Collection. We're delighted to see a perfect score and we hope to welcome you back soon for another great stay.

10/10 – Uitstekend

Ronald

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The only thing i didn't like was the housekeeping service,i spend 3 days there housekeeping only come once they didn't even clean my room and left my door open, otherwise everything was perfect
2 nachten verbleven in april 2024
Reactie van Customer Service op 22 apr 2024
Ronald, thank you for choosing Hilton Garden Inn Key West / The Keys Collection and sharing your feedback. We're delighted to know that the majority of your stay was perfect. We take your concerns about the room servicing situation seriously and will use it as an opportunity to enhance our procedures. It's always our aim to provide a memorable stay for our guests, and your insights help us to continue to improve. We're looking forward to welcoming you back for an even better experience next time.

8/10 – Goed

Karlie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is close to shopping areas and restaurants, pool is very nice as well as the pool bar. All staff is friendly and willing help with any question.
5 nachten verbleven in april 2024
Reactie van Customer Service op 22 apr 2024
Karlie, it's a delight to know you appreciated the convenient location of Hilton Garden Inn Key West / The Keys Collection. We're thrilled you found our pool, pool bar, and the friendliness of our team members to your liking. It's always our goal to make sure our guests' inquiries are fully addressed, and we're glad to hear we met this mark with you. We look forward to welcoming you back.

10/10 – Uitstekend

Antonio

1 nacht verbleven in april 2024
Reactie van Customer Service op 18 apr 2024
Antonio, it's fantastic to hear that you enjoyed your stay at Hilton Garden Inn Key West / The Keys Collection. We appreciate your perfect score and hope to welcome you back on your next trip to Key West. Thank you!

8/10 – Goed

Martin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Confortable
1 nacht verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Martin, it's delightful to hear that you found your stay with us at Hilton Garden Inn Key West / The Keys Collection to be comfortable. We strive to generate an inviting environment for all our guests and look forward to your next stay.

10/10 – Uitstekend

Ryan, Eldridge

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff here was amazing!! See Mimi she took great care of us
1 nacht verbleven in april 2024
Reactie van Customer Service op 13 apr 2024
Thank you for the amazing rating, Ryan!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hilton Garden Inn Key West / The Keys Collection soon!Thanks again for leaving your feedback!

10/10 – Uitstekend

Jason

1 nacht verbleven in april 2024
Reactie van Customer Service op 3 mei 2024
Jason, thank you for your incredible rating of Hilton Garden Inn Key West / The Keys Collection. We're pleased to see you had a great stay with us. It would be our pleasure to welcome you back anytime you visit Key West. Safe travels until then!

10/10 – Uitstekend

Liliana

Reisde met familie
Excelente atención, hotel muy bien ubicado
1 nacht verbleven in april 2024
Reactie van Customer Service op 11 apr 2024
Liliana, estamos encantados de ver que haya disfrutado de la ubicación privilegiada de Hilton Garden Inn Key West / The Keys Collection, junto con una excelente experiencia de servicio. Siempre es emocionante saber que un huésped ha tenido una estadía memorable con nosotros. Esperamos tener el placer de darle la bienvenida nuevamente en un futuro próximo.

4/10 – Matig

Arnav

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
An overpriced room (over $ 300) for a room with windows looking at a stairwell and noises of people dragging suitcases right outside the door. I will never stay here again. The staff had a very nonchalant attitude.
1 nacht verbleven in april 2024
Reactie van Customer Service op 11 apr 2024
Arnav, we regret to hear about your less-than-satisfactory experience, it appears we missed the mark. We usually receive higher praise for our accommodation value. In your case, it seems your room placement did not meet your expectations and the external noise was disruptive. We're also sorry to hear that our team members' attitude didn't come off as caring as it should have. If your travels bring you back this way, we'd appreciate the chance to provide a more pleasant stay. We strive for consistent and genuine hospitality and your feedback helps us improve. Thank you.

10/10 – Uitstekend

Etni

2 nachten verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
Etni, thank you so much for your five-star rating on Expedia. We're glad you had an exceptional stay at the Hilton Garden Inn Key West / The Keys Collection. We're looking forward to welcoming you back in the future!

10/10 – Uitstekend

Jeffrey

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I've been here twice and had a good experience both times. Keep up the good work.😉
1 nacht verbleven in april 2024
Reactie van Customer Service op 10 apr 2024
Jeffrey, it's delightful to hear that your previous stays at Hilton Garden Inn Key West / The Keys Collection have met your expectations. Your feedback is greatly valued and motivates our team to continue delivering top-notch experiences. We're thrilled to welcome you back for another exceptional stay soon.

10/10 – Uitstekend

Damiana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 9 apr 2024
Damiana, thank you for your top rating for Hilton Garden Inn Key West / The Keys Collection. We're pleased to know you've had a great experience. We hope to see you again soon!

10/10 – Uitstekend

Emma

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly and clean
2 nachten verbleven in april 2024
Reactie van Customer Service op 9 apr 2024
Emma, it's heartening to hear you found the Hilton Garden Inn Key West / The Keys Collection to be well-maintained and characterized by hospitality. Your positive feedback encourages us to continuously strive for excellence. We hope to have the pleasure of welcoming you back soon.

8/10 – Goed

Bob

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice pool, very good staff
1 nacht verbleven in maart 2024
Reactie van Customer Service op 8 apr 2024
Bob, it's always a pleasure to read reviews like yours about the Hilton Garden Inn Key West / The Keys Collection. We're glad you enjoyed our pool and the service provided by our team members. We hope to have the opportunity to welcome you back in the future.

10/10 – Uitstekend

manuel, Miami Fl

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 8 apr 2024
Manuel, it's great to hear you had a wonderful experience at Hilton Garden Inn Key West / The Keys Collection. We're ecstatic to meet your expectations and hope to welcome you back for another stay. Thanks for your excellent rating!

6/10 – Redelijk

Charles

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was typical.
2 nachten verbleven in april 2024
Reactie van Customer Service op 7 apr 2024
We appreciate the feedback, Charles.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 – Uitstekend

YANDY

2 nachten verbleven in maart 2024
Reactie van Customer Service op 28 apr 2024
Thanks for the fantastic rating, Yandy!It's outstanding we could exceed your expectations during your stay at Hilton Garden Inn Key West / The Keys Collection. We're all looking forward to your next stay with us.

2/10 – Ontzettend slecht

Yisellys

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nunca recibí el reembolso el q te cobran a la entrada del hotel
1 nacht verbleven in maart 2024
Reactie van Eduardo op 14 apr 2024
Estimada Yisellys, el monto al que se refiere es el hold que se hace al check in para extras que pueda tener. El hotel le cobro el Resort fee y el resto del hold se libero el dia de su check out. El tiempo que puede tardar en verse reflejado es de 5 a 10 dias habiles dependiendo de su banco.

10/10 – Uitstekend

Brittainny

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed our stay
2 nachten verbleven in april 2024
Reactie van Customer Service op 5 apr 2024
Brittainny, it's fantastic to hear that you enjoyed your time at the Hilton Garden Inn Key West / The Keys Collection. We're thrilled to have met your expectations and look forward to your next visit!

6/10 – Redelijk

Rodney

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Excellent location
2 nachten verbleven in maart 2024
Reactie van Customer Service op 4 apr 2024
Rodney, we're glad to hear that you appreciated the prime location of our hotel. We hope that your overall stay was a satisfying one and that you'll choose us again in the future.

10/10 – Uitstekend

Jerusha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff, great rooms, loved the convenient texting option with guest services. Good parking too. The only downside is the intersection where the note is. Very hard to get in/out of but not so much that I wouldn’t stay here again. Overall, great value.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 4 apr 2024
Jerusha, it's wonderful to hear that you appreciated the Hilton Garden Inn Key West / The Keys Collection's esteemed team members, comfortable accommodations, handy guest services communication method, and our ample parking. We agree that navigating the local intersection can sometimes present a small challenge, and we appreciate your understanding. Your willingness to return is the ultimate compliment and we sincerely thank you for recognizing our property's excellent value. We're eagerly waiting for your next stay with us.

10/10 – Uitstekend

Marilu

Reisde met familie
Good
2 nachten verbleven in maart 2024
Reactie van Customer Service op 2 apr 2024
Marilu, it's wonderful to know you had a positive experience at Hilton Garden Inn Key West / The Keys Collection. We appreciate your succinct review and look forward to serving you again on your next visit.

4/10 – Matig

CARLOS A.

Reisde met familie
Negatief: Netheid, voorzieningen
You have to pay for everything in addition to paying for the room, parking, breakfast. You only have 18 dollars for the whole family; the rest you pay. Nobody told me that I needed bus tickets. Any cheap hotel around Disney has provided me with better service than here and we travel quite a bit.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 1 apr 2024
Carlos, it seems from your comments that you experienced some unexpected costs during your stay and were unfamiliar with certain policies. We aim to provide clear information about our services and charges, and we regret any confusion. While our location and amenities differ from those around Disney, we strive for excellent service regardless. Your feedback is valuable for improvements and we would appreciate another chance to surpass your expectations.

8/10 – Goed

Karen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay, I was signed up for a specific room, which might have been my fault, and when I came in a 2nd time to ask if our room was ready at check in time, the staff member asked me if I had to have this specific room, which I did not. I think we would have gotten into our room earlier if the original lady that checked me in would have asked that same question. She said it would be about an hour, but it was 2 hours after 4pm, which I had to go in and ask about the room.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 31 mrt 2024
Karen, thank you for choosing to stay at Hilton Garden Inn Key West / The Keys Collection. Your feedback is greatly appreciated as it helps us improve our services. We're glad to hear that you enjoyed your stay despite the delay you experienced. In future, our team members will aim to communicate more effectively about room availability. It's our goal to ensure each guest's experience is as seamless and enjoyable as possible. We hope to welcome you back soon.

6/10 – Redelijk

Jasmine

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Pictures are so misleading, there is no good view from this hotel, it’s in the main road with lots of traffic. Rooms are way smaller in size once inside. And overall it’s not the Hilton I am use to it gives me motel 6
Reactie van Gladys op 30 mrt 2024
Dear Jasmine, I'm sorry to hear that the hotel didn't meet your expectations, especially in terms of the view, location, and room size. We strive to provide accurate representations of our accommodations through photos and descriptions, but it's clear that we fell short in this instance.Your feedback is valuable, and we take it seriously. We will review our marketing materials to ensure they accurately reflect the hotel's features and surroundings. Additionally, we'll address your concerns about room size and overall experience internally to see where improvements can be made.If there's anything specific, we can do to make your current stay more comfortable or if you have any further feedback, please don't hesitate to reach out. We want to ensure that you have the best possible experience with us.

10/10 – Uitstekend

Earl

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in maart 2024
Reactie van Customer Service op 25 mrt 2024
Earl, it's wonderful to hear you had a great time at Hilton Garden Inn Key West / The Keys Collection. We hope to have you with us again soon for another memorable stay.

10/10 – Uitstekend

Fernando

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property
1 nacht verbleven in maart 2024
Reactie van Customer Service op 25 mrt 2024
Fernando, we're thrilled you found the Hilton Garden Inn Key West / The Keys Collection to be beautiful. We're honored to be part of enhancing your Key West experience. Do visit us again, we'd love to help make your next stay even better.

8/10 – Goed

Antonio

Positief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Customer Service op 22 mrt 2024
Antonio, thank you for taking the time to give Hilton Garden Inn Key West / The Keys Collection a rating. We're delighted you had a good experience and we hope to have the pleasure of serving you again in the future.

6/10 – Redelijk

Jill

Positief: Netheid
Staff (behind the desk) gave different answers to same question regarding the $15.00 daily room credit . They should be on the same page. The room was clean
4 nachten verbleven in maart 2024
Reactie van Gladys op 20 mrt 2024
Greetings, Jill,We deeply apologize for the inconsistency in the information provided by our staff regarding the 15.00 daily room credit. We understand the importance of consistency and clarity in our communication, and we will address this issue with our team to ensure that everyone is on the same page moving forward. We're glad to hear that you found your room clean, and we appreciate your feedback, as it helps us improve our services. If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know.

6/10 – Redelijk

Kapil

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Service op 19 mrt 2024
Kapil, thank you for taking the time to rate your stay. It seems from the rating that your experience did not completely match your expectations. We value your feedback and will take it into account as we continue to improve our guest experience.

4/10 – Matig

Ronald, Lanesville

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
the hotel rooms were way overpriced for what they were. The room was not updated and tile floor very dirty. The least you could offer is a free breakfast for this price. I realize this is Key West, but at the very least this was a $120 a night room.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 18 mrt 2024
Ronald, we're disappointed to hear your expectations weren't met during your stay regarding the condition of the room and aspects of the hotel's value proposition. Be sure that we routinely review our pricing structure while striving to keep our accommodations clean and contemporary. Your feedback is valuable and will be shared with our team. We hope for another chance to provide a better experience in the future.

10/10 – Uitstekend

Haichuan

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's a bit far from downtown, where all the actions are at, but luckily the hotel offers shuttle bus service that operates by the hour, really makes getting around easier. Very quite, and very close to the airport.
Reactie van Customer Service op 18 mrt 2024
Haichuan, it's delightful to hear that you found our shuttle bus service beneficial during your visit to Hilton Garden Inn Key West / The Keys Collection. We're thrilled that you enjoyed the tranquillity of our location and its proximity to the airport. Your satisfaction adds great value to our commitment to exceptional service. We look forward to hosting you again.

6/10 – Redelijk

Aneek, Milton

Reisde met partner
Positief: Netheid, personeel en service
Hotel staff is polite and helpful. Carlos in the lobby was a huge help with pointing out good restaurants, museums and cruises. Room was adequate but bathroom shower handle was tricky to set on hot water. Hotel is near busy street so beware of road noise. Also know that a rooster does start crowing very early in the morning, so get earplugs! There is a free shuttle to the center of town that does fill quickly. Overall a good experience here.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 17 mrt 2024
Aneek, it's great to hear that our team members, like Carlos, were able to provide you with excellent local recommendations.We acknowledge your comments about certain aspects of your room and the location. We'll take your suggestions to heart as we continuously strive to improve guest experiences. We're pleased to know you valued our complimentary shuttle service. We trust your overall experience here was satisfactory and we're looking forward to welcoming you back.

10/10 – Uitstekend

Theresa

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Expensive breakfast for items that are standard in most hotels and resort fees simply because there is a pool. Clean and quiet enough considering the location. Adequate and safe parking. This was a business trip so would stay again. Would not chose for a vacation
1 nacht verbleven in maart 2024
Reactie van Customer Service op 17 mrt 2024
Theresa, it's great to learn that Hilton Garden Inn Key West / The Keys Collection was suitable for your business needs, including our quiet ambiance and secure parking amenities. We appreciate your feedback on value and your perspective on what's typically included in hotel offerings. We strive to enhance every guest experience, and your input about the breakfast and the pool resort fee provides us with an opportunity to evaluate our offerings. We're pleased to know you'd consider returning for future business travels and hope to surprise you with continuous improvements should you choose us for vacation purposes. Safe travels always.

6/10 – Redelijk

Khaminee

Breakfast should be included
1 nacht verbleven in maart 2024
Reactie van Customer Service op 14 mrt 2024
Khaminee, we appreciate the time you've taken to share your thoughts regarding our breakfast offering strategy. Your feedback is valuable and helps us understand our guests' expectations. We hope you'll revisit us in the future so we can deliver a more satisfying experience.