Exterieur

Beoordelingen van The Gates Hotel Key West

4 out of 5
The Gates Hotel Key West
3824 N Roosevelt Blvd, Key West, FL

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 367 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 241 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 170 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 117 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 109 van 1004 beoordelingen" "

7,6/10

Netheid

7,6/10

Personeel en service

7,6/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Dian van de

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It feels very clean and nice! People are very kind and we loved the bracelets to open the hotelroom. Everything is nice and clean. There is also a shuttlebus to take you to old toen.
1 nacht verbleven in september 2023
Reactie van Mika op 22 sep 2023
Dear, Dian Van DeThank you for taking the time to leave us a great review. It looks like you had a great stay. That's wonderful! We would love to have you on your next stay in Key West

6/10 – Redelijk

Sharish

Positief: Netheid, personeel en service en voorzieningen
Good hotel for a short stay at Key West. The free shuttle to old town is great. However, I didn’t get my VIP-access benefits.”
1 nacht verbleven in maart 2022

8/10 – Goed

Dave

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Prima
Mooi hotel. Doen het samen met meerdere bars, dus veel bars. Starbucks in het hotel :). Kwamen in de avond aan, dus verder geen gebruik gemaakt van faciliteiten.
1 nacht verbleven in januari 2022
Reactie van The Gates Hotel Team op 3 feb 2022
Dear Prima, Thanks for the feedback.

4/10 – Matig

Richard, Clawson

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Elevator hasn’t worked in months and they charge $15.00 to park. $45.00 “resort fee” is a scam of epic proportions.
1 nacht verbleven in maart 2023

10/10 – Uitstekend

James, Ypsilanti

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The Shuttle and drivers were excellent. The Food is really good (Blind Pig, Garbo's). The Staff are Super Nice.
7 nachten verbleven in april 2024
Reactie van Customer Service op 2 mei 2024
James, thank you for sharing your wonderful experience at The Gates Hotel Key West. We're delighted you enjoyed our convenient shuttle services and found the meals from Blind Pig and Garbo’s to your liking. It's also great to hear that our team members left a lasting impression with their kindness. We look forward to welcoming you back.

10/10 – Uitstekend

Eric

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice simple room, clean, nice place to stay. Food truck for meals but very good. Bar on site was good, maybe a lil overpriced. Nice staff & great service
3 nachten verbleven in april 2024
Reactie van Customer Service op 1 mei 2024
Eric, it's a privilege to read your glowing feedback about The Gates Hotel Key West. We're elated to know you appreciated our spotless accommodations, top-notch service, and unique dining options in a relaxed ambiance. We value your comments about our onsite bar and will consider them as we continually work to improve our offerings. We trust your overall stay was memorable, and we look forward to hosting you again on your next visit to Key West.

10/10 – Uitstekend

Crystal

Positief: Netheid
The place was beautiful, clean and so heartwarming
1 nacht verbleven in april 2024
Reactie van Customer Service op 2 mei 2024
Crystal, it sounds like you had a delightful experience at The Gates Hotel Key West. We're thrilled that our immaculate setting and inviting atmosphere resonated with you. We aim to offer every guest this level of satisfaction. We hope you'll stay with us again in the future. Thank you!

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property was fantastic and very clean! The pool area and bar were great and convenient. The hotel was close to the water and easy access to shopping areas. We had an excellent time!
2 nachten verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
Michelle, it's wonderful to hear that you had an excellent time at The Gates Hotel Key West! We're thrilled that our pristine property, exciting pool area, and adjacent bar added to your enjoyment. Our close proximity to the water and shopping districts is indeed a highlight and we're glad you appreciated it. We can't wait to welcome you back for more memorable experiences!

10/10 – Uitstekend

Mary Ellen

Reisde met een groep
The best part about the property is being able to take the shuttle to old town, the pool area and bar make for an easy casual day. And there’s nothing better than the food truck that offers the walking taco. I’ve been there twice in the last three months and loved every minute of it. Can’t wait to come back
4 nachten verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Mary Ellen, it's a joy to hear that you thoroughly enjoyed your visit at The Gates Hotel Key West. We're pleased the convenience of our shuttle to old town, our relaxing pool area, casual bar, and distinctive food truck contributed to a memorable experience. It's great to know you've visited us twice recently and we certainly share your excitement for your return!

6/10 – Redelijk

Marlene, Jacksonville

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Personeel en service
The front staff is great. They are very nice. The hotel itself though you can tell that the upgrades it received were just superficial. So what you see in the pictures is just makeup. When you get there the elevator feels like you’re going to get stuck and stinks. The rooms at first glance look good but then the drainage takes forever in the shower and there’s water stains in the ceiling of the rooms (I rented two rooms and both rooms were the same). It has the feel of a motel (the rooms are ‘outside’ not ‘in the building’). Just clarifying because the pics are amazing on the site and then you get there and you get really bummed.
2 nachten verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
Marlene, it's pleasing to hear you found our front team members accommodating. However, it's regrettable to learn that your perception of our hotel's renovations didn't meet your expectations. Furthermore, we aim to ensure each guest has a smooth stay and what you experienced with the elevator and the room conditions does not reflect our normal standards. We appreciate your candid feedback and it will help us continue to improve. We hope to have the opportunity to offer a better experience in the future.

4/10 – Matig

Gianni

Reisde met familie
Negatief: Personeel en service
We had reservations and paid for 2 queens. They only had 1 King and pull out, after 3 attempts, they failed to setup room. Ask to speak to manager, no where to be found.
1 nacht verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
Gianni, it is regrettable to hear about the inconveniences related to the bedding configuration and difficulty in communicating with our management during your stay. We assure you, it is our constant endeavor to provide a smooth and pleasant experience for all our guests, and incidental issues such as these are not reflective of our commitment to quality or service. Your feedback has been shared with the involved teams for process improvement opportunities. We hope to have a chance to welcome you back in the future and provide a better experience.

10/10 – Uitstekend

Lisa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place with good amenities. Good location and friendly, attentive staff.
8 nachten verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
Lisa, we're overjoyed to hear your favorable feedback about your stay at The Gates Hotel Key West. It's delightful that you enjoyed our comprehensive amenities and prime location. Our team members appreciate your recognition of their friendly and attentive service. Looking forward to your next visit.

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
Joseph, thank you for sharing your experience at The Gates Hotel Key West. The team looks forward to welcoming you back for another stellar stay. Safe travels until then!

8/10 – Goed

Elaine

Positief: Netheid
5 nachten verbleven in april 2024
Reactie van Customer Service op 30 apr 2024
Elaine, thank you for choosing The Gates Hotel Key West and taking the time to rate your stay. We're glad to hear that you had a positive experience. We appreciate your feedback and look forward to your next visit.

10/10 – Uitstekend

Matt

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Matt, thank you for your concise and positive review of The Gates Hotel Key West. We're elated to hear your stay was good, and we truly appreciate your feedback. Looking forward to welcoming you back for another memorable visit!

8/10 – Goed

Jerry

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only one elevator in front of hotel. Hard lugging suitcases up stairs, to far to roll from front of hotel to last rooms in back.
2 nachten verbleven in april 2024
Reactie van Customer Service op 28 apr 2024
Jerry, it's appreciated that you chose The Gates Hotel Key West for your recent stay and took your time to share feedback. We are glad you enjoyed your overall stay. We acknowledge the inconvenience you experienced with luggage transport. We assure you, our team members strive for excellence and are always available for assistance. Your comments provide valuable insights for improving our guest experience. We hope to have the chance to welcome you back in the future.

6/10 – Redelijk

Kendall Winn

Positief: Personeel en service, voorzieningen
Everything was great except our room smelled bad guess it was a water line possibly
4 nachten verbleven in april 2024
Reactie van Customer Service op 26 apr 2024
Kendall, thank you for your feedback. We're glad to hear your overall experience was good, but truly regret the issue encountered with the odor in your room. We will investigate and improve such matters to ensure guests have a pleasant stay. We hope to serve you better in future visits.

10/10 – Uitstekend

Sheila Maureen

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Amazing sunsets, friendly staff and locals. Food truck at the Gates Hotel was awesome and convenient. Bartenders were very accommodating and patient!
7 nachten verbleven in april 2024
Reactie van Customer Service op 24 apr 2024
Sheila, we're thrilled to hear that you cherished the stunning sunsets at The Gates Hotel Key West. We're also pleased that the convenience of our food truck met your culinary expectations. It's delightful to know that our bartenders lived up to your service standards. We certainly hope you'll visit us again in the near future to enjoy more of what we offer.

4/10 – Matig

Kaitlyn

Reisde met partner
Negatief: Netheid, personeel en service en voorzieningen
4 nachten verbleven in april 2024
Reactie van Customer Service op 18 apr 2024
Kaitlyn, it seems that your experience didn't meet your expectations. We hope to have the opportunity to welcome you back, as we're constantly making improvements based on guest feedback. We strive to offer more satisfying experiences for all our guests.

10/10 – Uitstekend

Agnes

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Service op 18 apr 2024
Agnes, we're thrilled to learn you had an excellent stay at The Gates Hotel Key West. Your high rating is appreciated and we look forward to making your next stay with us even more enjoyable. Thank you!

8/10 – Goed

Amanda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our stay. We were there for 3 days and 2 nights. The Transportation provided from the property for a small $5 fee was well worth it. Overall stay was Good.
2 nachten verbleven in april 2024
Reactie van Customer Service op 15 apr 2024
Amanda, it's heartening to hear that you enjoyed your stay at The Gates Hotel Key West. The team is delighted to learn that our convenient on-site transportation struck a chord with you. We take great pride in making our guests' experience memorable. We hope to welcome you back for more wonderful stays in the future.

6/10 – Redelijk

Juliana

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Check-in was pretty bad. The person was unfriendly and didn’t give us any info. Otherwise it’s ok but pretty noisy
1 nacht verbleven in april 2024
Reactie van Customer Service op 16 apr 2024
Juliana, it's disappointing to hear your check-in experience didn't meet expectations. Exceptional service is what we strive for, and we regret not fully communicating all necessary information. As for the noise, it's unfortunate it affected your stay. We appreciate your feedback and hope you'll consider giving us another chance to enhance your experience.

8/10 – Goed

Sharnise

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rum bar/pool
3 nachten verbleven in april 2024
Reactie van Customer Service op 11 apr 2024
Sharnise, thank you for sharing your experience at The Gates Hotel Key West. It's fantastic to hear that our unique rum bar and pool area added to the enjoyment of your stay. We hope your travels bring you back to us soon.

10/10 – Uitstekend

Agnes

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We have stayed in this property before and always a Pleasure to stay there.
Reactie van Customer Service op 10 apr 2024
Agnes, thank you for your continued loyalty to The Gates Hotel Key West. It's heartening to know you always find your stay pleasurable. We're eagerly anticipating your next visit.

8/10 – Goed

Marcus

Reisde met familie
all was great. the afternoon/ late gentleman bartender was a little rude and inconsistent from the others.
4 nachten verbleven in april 2024
Reactie van Customer Service op 10 apr 2024
Marcus, thank you for choosing The Gates Hotel Key West and recognizing its great features. However, it's disappointing to hear about your interaction with one of our evening colleagues at the bar. Rest assured, we're looking into this matter to ensure all our guests receive a uniformly pleasant experience. We hope to welcome you back in the future.

10/10 – Uitstekend

Luly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice and modern hotel with great service .
1 nacht verbleven in april 2024
Reactie van Customer Service op 8 apr 2024
Luly, thank you for your kind words about The Gates Hotel Key West. We're thrilled to learn that our contemporary décor and excellent service left a positive impression. It's guest experiences like yours that make our effort worthwhile. Visit us again soon.

8/10 – Goed

Robert

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Very nice
2 nachten verbleven in april 2024
Reactie van Customer Service op 7 apr 2024
Robert, it's lovely to hear that you enjoyed your stay at The Gates Hotel Key West. We appreciate your concise yet positive comment and hope to welcome you back again in the future!

8/10 – Goed

Jaime

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
First time staying at a Gates hotel.Room was clean and updated, pool very relaxing. Could use more lounge chairs. Loved you get the vocktail of the day when you ride the shuttle. When we got there their computers were not working so they were not able to provide ke
2 nachten verbleven in maart 2024
Reactie van Customer Service op 6 apr 2024
Jaime, we're thrilled that you enjoyed your first stay at The Gates Hotel Key West. We're glad you found our contemporary rooms clean, the pool relaxing, and appreciated the daily cocktail on the shuttle. We have taken note of your feedback about the lounge chairs. Regarding the issue with our computer system upon your arrival, we regret any inconvenience this may have caused you. We always aim for a seamless check-in experience and hope your next visit will be even better.

4/10 – Matig

jason

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The day we got there for our 5 day vacation, the computers went down and NO ROOM KEYS could be made. What this meant is that every time you had to go to your room, you had to have a front desk member walk you to your room and unlock it for you. Seems OK until you've done it 20 times. And at night, the LOBBY CLOSES so you have to walk to the 24 North hotel next dooor to have them open the door. NOT ONCE did someone ask me for ID to get into our room, not once. Definitely not OK. For check in we had to write our names on a piece of paper - where you could see every other persons name and phone number. Privacy breech of contract. Stay at 24 North instead, food is better, lobby is staffed 24hrs a day.
5 nachten verbleven in maart 2024
Reactie van Customer Service op 4 apr 2024
Jason, we sincerely regret any inconveniences that occurred during your stay due to the unexpected system downtime. The necessity to escort guests to their rooms is not a usual occurrence and we apologize for the disruption it caused. We also take note of your concern about the procedure for room access and can assure you that we prioritize guest privacy and safety above all. We appreciate your comparison with neighboring locations and rest assured, all your points have been duly noted for our future improvement efforts. Thank you for sharing your experience.

8/10 – Goed

Kathy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place to stay. Easy to get around. Beautiful gardens.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 3 apr 2024
Kathy, it's wonderful to hear you enjoyed your stay at The Gates Hotel Key West. We're glad our location was convenient for you and that you found our gardens to be beautiful. We appreciate your positive feedback and look forward to welcoming you back in the future.

10/10 – Uitstekend

Deyvin

Reisde met partner
Positief: Voorzieningen
Very comfortable suites. Also very well organized and close to downtown key west.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 2 apr 2024
Deyvin, it's fantastic to hear that you appreciated the comfort of our suites at The Gates Hotel Key West. We're pleased that you found our organization and proximity to downtown Key West advantageous. Looking forward to being your chosen hotel again in the near future. Safe travels!

2/10 – Ontzettend slecht

Christopher

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Zero service. Our room was next to laundry area.. at 7 am they were talking super loud. We asked for extra sheets for sofa bedding. Asked 3 times never came. Room was clean but could be cleaner and could use some maintenance, cleaning service came to clean the room around 230 pm. And the only staff who came to the room was the check out lady and was very rude. The building needs a lot of work. Zero maintenance on building. Under staff. Check in check out was on a sheet of paper. Food service by the pool was not the best. NAT’s flying all around the bar and we had to ask to clean it up
2 nachten verbleven in maart 2024
Reactie van Customer Service op 1 apr 2024
Christopher, it's disappointing to read about your experiences, especially the issues with the room allocation near the laundry area and the noise level in the morning. The standard of cleanliness and maintenance you experienced isn't what we typically strive for. We regret any inconvenience caused by the lapse in housekeeping and room service timings. Additionally, if you found interactions with our colleagues less than satisfactory, please accept our apologies. We expect our team to be friendly and helpful at all times. We also acknowledge your point regarding the poolside food service and we have noted your feedback about upkeep of communal areas like the bar. Steps will be taken to ensure these issues get addressed. Thank you for sharing your feedback, it helps us improve.

10/10 – Uitstekend

Nikki, Miramar

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in maart 2024
Reactie van Customer Service op 1 apr 2024
Nikki, thank you for sharing your thoughts. It's wonderful to hear that your stay at The Gates Hotel Key West was enjoyable. We appreciate your kind feedback and hope to welcome you back soon.

10/10 – Uitstekend

Sharlene

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great accomodations away from the chaos.
7 nachten verbleven in maart 2024
Reactie van Customer Service op 31 mrt 2024
Sharlene, it's wonderful to hear that you enjoyed your stay at The Gates Hotel Key West, relishing in the tranquility we provide amidst all the vibrancy. We appreciate your feedback and look forward to being your trusted refuge on future trips.

8/10 – Goed

Aleksandra

5 nachten verbleven in maart 2024
Reactie van Customer Service op 1 apr 2024
Aleksandra, it's great to see your four-star rating of The Gates Hotel Key West! We trust you enjoyed your stay and we look forward to welcoming you back in the near future.

2/10 – Ontzettend slecht

Mazar

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Bad experience with this hotel
1 nacht verbleven in maart 2024
Reactie van Customer Service op 29 mrt 2024
Mazar, it is disappointing to hear that your stay didn't meet your expectations. It's our goal to provide a positive experience for all our guests, we apologize if this was not your experience. Your feedback is appreciated and will be forwarded to our team. We hope for an opportunity to improve your view of us in the future.

6/10 – Redelijk

Kenneth

Positief: Netheid, personeel en service
7 nachten verbleven in maart 2024
Reactie van Customer Service op 6 apr 2024
Thank you for sharing, Kenneth.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 – Uitstekend

Andrew

4 nachten verbleven in maart 2024
Reactie van Customer Service op 29 mrt 2024
Andrew, thank you for your Expedia rating. Please know that at The Gates Hotel Key West, we are always thrilled when we meet our guests' expectations. We appreciate your generous review and can't wait for your next visit.

10/10 – Uitstekend

Mark, Collegeville

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not near all the action so you can relax and enjoy some pool time
4 nachten verbleven in maart 2024
Reactie van Customer Service op 27 mrt 2024
Mark, thank you for sharing your feedback. It's fantastic to hear you were able to unwind and enjoy the peaceful atmosphere at The Gates Hotel Key West. We appreciate your kind words about our serene pool area. We hope to welcome you again for more relaxation.

6/10 – Redelijk

victor

Positief: Netheid, personeel en service
Bed lamp not working toilet seats with scratches room 140.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 28 mrt 2024
Victor, we regret to know about the issues you encountered with your room facilities, including the lighting and the toilet seat. Feedback like yours allows us to continually improve and deliver a better experience. Our maintenance team will definitely look into these matters in order to address them properly and promptly. We hope you might consider giving us another opportunity in the future.

10/10 – Uitstekend

Yusely

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was good
1 nacht verbleven in maart 2024
Reactie van Customer Service op 26 mrt 2024
Yusely, it's wonderful to hear that your stay at The Gates Hotel Key West met your expectations. We're thrilled you enjoyed your experience and we hope to see you again soon!

6/10 – Redelijk

priscilla

1 nacht verbleven in maart 2024
Reactie van Customer Service op 15 apr 2024
We appreciate you taking the time to share your feedback, Priscilla.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

6/10 – Redelijk

Brittney

Reisde met partner
Nice
3 nachten verbleven in maart 2024
Reactie van Customer Service op 22 mrt 2024
Brittney, it's heartening to read your succinct feedback. We hope your stay at The Gates Hotel Key West was pleasant. We're looking forward to the opportunity to have you as our guest again in the future.

8/10 – Goed

Amanda

6 nachten verbleven in maart 2024
Reactie van Customer Service op 9 apr 2024
Amanda, it's great to hear that you enjoyed your stay at The Gates Hotel Key West. We appreciate the rating and look forward to welcoming you back during your next visit to the area.

10/10 – Uitstekend

Marco

1 nacht verbleven in maart 2024
Reactie van Customer Service op 9 apr 2024
Marco, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at The Gates Hotel Key West!

8/10 – Goed

K

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good experience, no complaints.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 15 mrt 2024
K, it's wonderful to hear that your stay at The Gates Hotel Key West was a pleasant one. We’re looking forward to seeing you again when you're in Key West. Safe travels!

2/10 – Ontzettend slecht

Deonne

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Customer Service op 16 mrt 2024
We appreciate you taking the time to share your feedback, Deonne.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

6/10 – Redelijk

Katie

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The pool and area around the property was great. In fact I liked the pool more here than the other resorts we have stayed at. I didn't like the beds, the lamp was busted in our room, and the couch was full of stains. The evening bartender was a total ass.(the tall one) The way he spoke to PAYING CUSTOMERS was completely uncalled for. It doesn't state anywhere that you have to go up to the bar to order food and beverages, but he had no issue bellering how this is key west you can walk up to me and wait for a beer.
3 nachten verbleven in maart 2024
Reactie van Customer Service op 14 mrt 2024
Katie, thank you for your feedback. It's encouraging to hear you enjoyed the property's pool area. Apologies for any issues you had with the room's furnishings and lighting. Regarding your experience at our bar, we truly value the comfort of our guests and expect our team members to reflect the same. Your remarks will be used for further training to optimize our service delivery. We hope you will give us another opportunity to serve you better.

10/10 – Uitstekend

Matthew

Positief: Voorzieningen
The property is very clean and the pool area is awesome.
2 nachten verbleven in maart 2024
Reactie van Customer Service op 11 mrt 2024
Matthew, thank you for the glowing feedback about The Gates Hotel Key West. We're thrilled that you found the premises well-kept and you enjoyed our wonderful pool area. It's always our pleasure to ensure our guests have a delightful stay. We hope to welcome you back in the not too distant future.

8/10 – Goed

Nicole

3 nachten verbleven in maart 2024
Reactie van Customer Service op 30 mrt 2024
Nicole, thank you for choosing The Gates Hotel Key West and for taking time to rate us. We appreciate your positive rating and hope to have the opportunity to serve you again in the future.