Thank you for your feedback, much appreciated.

Thank you Rita, we hope you enjoy the rest of your tour. Best Wishes, A&A

Thank you for your lovely comments.

Thank you for choosing to stay at Karrawa, your kind feedback is much appreciated.

Thank you for your lovely feedback. We are pleased that you had a nice stay.

Thank You David for your lovely feedback. We do like to look after all guests the best we can help out with local advice & knowledge. Best Wishes

Thank You Steven for the positive feedback. Happy we are safely able to cater for key workers during these lockdown periods. Kind Regards,

Thank You, delighted to host you during your stay and although we are going through strange times... we remain open and have your best interests & safety in mind :)

Thank you for the kind words. Glad you enjoyed your stay and welcome you back anytime you require accommodation on the Orkney Islands. Best Wishes

Thank you for your positive feedback. We are pleased that you had a nice stay.

Hello Anthony, Thank you for your feedback. We are disappointed that you didn't mention this during your 4 night stay, as you were asked if everything was ok for you. We gave you a bigger room at check in also without extra charge. All beds/ matresses are of excellent quality and are pocket sprung for extra comfort. Mattress firmness is very personal and it is impossible to please everyone! We wish we could. Apologies if you experienced some extra noise during your stay, a family of 5 were staying in the room above. Unsure about this being problematic overnight as I would have thought they would have been sleeping. If you had asked we could have easily moved you into our other kingsize room without problem as we are operating at a reduced capacity at present. We are a small family business aiming to offer guests a home away from home with comfortable rooms and a tasty breakfast. I feel your rating of poor does not reflect the brand new modern room with quality finishings and a spacious modern bathroom with walk in power shower etc.

Thank you for your lovely feedback and for choosing to stay at Karrawa Guest House. Best Wishes, Albert & Aileen

Thank you for you're kind review. We are pleased you had a nice stay at Karrawa.

Thank you for taking the time to leave us a lovely review. It is much appreciated.

Thank you very much for your review... we are delighted you enjoyed your stay with us and look forward to welcoming you back in the future. Best Wishes, Albert & Aileen

Thank you for your lovely feedback. We are pleased that you had a nice stay at Karrawa.

Thank you for your kind comments. We are pleased that you would stay again.

Thank you for your lovely comments. We are delighted that you enjoyed your stay at Karrawa.

Thank you for taking the time to write us such an honest review. We appreciate it and we are glad that you had a nice stay at Karrawa.

Thank you for your excellent comments. We are so pleased that you would highly recommend Karrawa.

Thank you for your feedback Mary. We are glad that you found your room clean and that you enjoyed your tasty hearty breakfast! Im sorry that you found your bed uncomfortable, everyone is different and likes different mattresses, ours are less than 2 years old and Medium/Firm. Our rooms are beautifully furnished with solid oak furniture and we pride ourselves in offering a friendly service with a home away from home feel, we regularly turn our mattresses for guest comfort and in our opinion are nice and comfortable. Our rates are set for the summer months and are on par with the rest of Kirkwall however, as you initially cancelled your room and then turned up without letting us know that you wanted to keep your booking which is very unusual, this might be why you have left us this review. You didn't say a goodbye on departure or let us know of any problem at the time sadly. It is just a shame that you decided to leave us a very harsh review score online which is very unnecessary. We are a small family run business that we have been working very hard to build up the last 7 years. A hotel might offer more of what you wanted next time, a room above a noisy bar with single glazed dirty windows which you would undoubtedly pay a lot more for!

Thank you for your feedback. Unfortunately we can't assume all our guests have bad backs, and as such can't provide mattresses specifically for that! All our mattresses are medium/firm and all less than 5 years only, with the exception of the family room which were just replaced in December 2018.

Thank you for your lovely feedback, we are pleased that you had an enjoyable stay.

Thank you for your lovely feedback, we are delighted that you enjoyed your stay at Karrawa. We used to have a guest lounge but it was very rarely used by guests, we have plans to renovate our reception area to include a nice seating area with comfortable seating in the future. We hope you enjoyed the rest of your holiday to Scotland. Please note for possibly future guests reference, we are based in Kirkwall, Orkney not in Lerwick, Shetland as stated in the title of the review :) Thanks

Thank you for you're lovely review. We are delighted that you had a nice stay at Karrawa. Best Wishes, Aileen & Albert

Thank you for you're lovely feedback score. We are pleased that you had a nice stay at Karrawa.

Thank you for your lovely feedback. We are pleased that you had an enjoyable stay at Karrawa.

Thank you for you're lovely review. We are delighted that you had a nice stay at Karrawa.

Thank you for your nice feedback.