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Beoordelingen van Americas Best Value Inn & Suites Klamath Falls

2 out of 5
Americas Best Value Inn & Suites Klamath Falls
3939 U.S. 97, Klamath Falls, OR

Beoordelingen

7,4

Goed

Gastenscore: 10 - Uitstekend. 164 van 733 beoordelingen" "
Gastenscore: 8 - Goed. 294 van 733 beoordelingen" "
Gastenscore: 6 - Redelijk. 155 van 733 beoordelingen" "
Gastenscore: 4 - Matig. 85 van 733 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 35 van 733 beoordelingen" "

8,2/10

Netheid

7,8/10

Personeel en service

6,4/10

Voorzieningen

7,2/10

Staat van de accommodatie en faciliteiten

6,8/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Kimberly

Reisde met een groep, Zakenreiziger, Reisde met huisdieren
No continental breakfast, or coffee at all. Although it was advertised there would be. Pet fee is ridiculous, had three dogs for a dog show in Klamath Falls pet fee was $25 per dog per night. The pet fee ended up being $75 per night which was more or almost as much as the motel rental itself. When I canceled the reservation for the other four days they still charge my card or the very next day what night is that motel cost me $356.
4 nachten verbleven in mei 2024
Reactie van General Manager op 17 mei 2024
Dear Kimberly,We're sorry to hear about any disappointment in our pet fee during your visit. Our team always strives to be as transparent as possible regarding this matter by listing it online for our guest's convenience before booking. Your feedback is gratefully received and will be kept in mind for the future. Despite this, we hope you will consider coming back to join us again soon; we're confident that we can change your perceptions.

8/10 – Goed

Qi

Positief: Netheid, personeel en service
The Good: very nice owners/reception/housekeeper. Good wifi. Quiet despite being right by US 97 (although you do hear the trucks and sometimes feel the vibration). Very clean. Reasonable price. Perfect location (away from the busy downtown yet so easy to get to everywhere). The Bad: poor insulation (the heater has to come on frequently), gaps both above and below the blackout curtain (so the room is not truly dark even with all lights off). Only a sheet and a flimsy bedspread (although I did get a blanket after I requested one). I wish there were electrical outlets by the bed. Extremely thin (almost no loft) pillows. Beddings smelled of strong detergent fragrance. Despite all the issues mentioned, I think this is very good for the money and one of the best budget motels I have stayed at. If all you need is a clean and quiet room with good wifi in a safe and convenient area without the extraneous stuff you may never use, like breakfast and fitness room, this is the spot!
2 nachten verbleven in mei 2024

4/10 – Matig

Susan

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
there was no contintal breakfast..got back the second day and our keys din not work ...they didn't clean the room.....no new towels didn't empty the trash
2 nachten verbleven in april 2024
Reactie van Guest Relations op 7 mei 2024
Dear Susan,It appears that your recent visit did not meet all of your expectations. We apologize if our housekeeping policy did not suit your needs, and please know that any additional amenities or service to your room can be requested at our front desk. Nonetheless, we hope you rested well, and we hope to show you a more seamless experience in the future. Come back soon.

4/10 – Matig

Royce

Reisde met familie en kleine kinderen
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Advertised free breakfast, not provided. Room was in the 30’s when we entered it……. Not a great location either.
1 nacht verbleven in maart 2024
Reactie van Guest Relations op 4 apr 2024
Dear Royce,Thank you so much for the feedback. We're sorry to hear about any disappointment regarding our accommodations and amenities during your visit. Our team is dedicated to making improvements for the future, so we'll be sure to discuss your comments internally and make changes where necessary. Please consider giving us another chance soon; we're confident that we can impress you.

6/10 – Redelijk

Lisa

Reisde met partner
Positief: Netheid, personeel en service
If you want a place to lay your head that is very affordable, please come here. It was cleanall appliances worked and there was hot running water. Nothing fancy but very affordable and clean.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Susan

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quiet and made for older adults like myself with modiste pricing.
7 nachten verbleven in januari 2024

10/10 – Uitstekend

Nina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Netheid
NOT a best value at all
Certainly NOT the best value at all. No breakfast, no laundry, no pool, no nothing. Not even your own coffee or tea. For a few dollars less, you can stay anywhere else and have all of them above at a number of locations.
1 nacht verbleven in januari 2024
Reactie van Guest Relations op 14 jan 2024
Your experience is not one that we're proud to read about, as we know we're capable of much better. Thank you for letting us know what was not to your satisfaction during your stay, as this will allow our team to reflect and improve in the areas that matter most to you, especially regarding our value and amenities. We wish you well and hope you'll consider giving us another try someday.

2/10 – Ontzettend slecht

Stephen

Reisde met huisdieren
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They said $25 for a cat on the phone and charged $35 when i arrived
1 nacht verbleven in december 2023
Reactie van Guest Relations op 12 jan 2024
Dear Stephen,Please accept our apologies for the miscommunication regarding our pet fee. We understand your frustration and will speak with our team to ensure a similar situation doesn't occur again. Thank you for allowing us to host you, and we hope your future travels are pleasant.

8/10 – Goed

Luyam

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
They’re really good for the price. Very quiet and they had hair caps for showering which I like
1 nacht verbleven in januari 2024

8/10 – Goed

Heather

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
We really like this place. It is older and the rooms are dated, BUT, it’s always comfortable, clean and the employees are attentive.
2 nachten verbleven in december 2023

10/10 – Uitstekend

Colleen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly and very clean
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Carlos

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten

8/10 – Goed

Chris

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
You get what you pay for, but honestly it's not bad at all.
1 nacht verbleven in december 2023

8/10 – Goed

Juan

Positief: Netheid
2 nachten verbleven in december 2023

8/10 – Goed

Hugo

Reisde met een groep
Positief: Personeel en service
1 nacht verbleven in december 2023

10/10 – Uitstekend

Hernandez

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean..friendly staff
1 nacht verbleven in december 2023

10/10 – Uitstekend

DAVE

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay!
One of the lowest price in town. My room was very clean and quiet, well equipped with what you need. Above all it wasn't dated needing repairs or remodeling. Minimal truck noise for being close to highway and truck stop, didn't bother me at all. Pilot truck stop next door was convenient for gassing up, morning coffee and grab n go breakfast food. Tv had good selection of channels (others I've stayed at didn't). Will be booking at this one in the future when I go through Klamath Falls. In the past was staying at more spendy places that really didn't offer anything more to justify the cost
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

chelsie

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not pet friendly. No breakfast (or coffee). It’s next to a truck stop, you’re better off sleeping in your car and saving the money.
1 nacht verbleven in november 2023
Reactie van Guest Relations op 8 dec 2023
Dear Chelsie,It is regrettable that you did not enjoy your visit. We apologize for any way in which we failed to meet your needs, and we will use your feedback to improve the guest experience. As your travels continue, we wish you well.

6/10 – Redelijk

Marisa

Negatief: Voorzieningen
Very average motel. When I booked, hotel site showed sold out and sites like Expedia showed limited availability but there were only two other guests there the night I stayed. There is no breakfast, not even coffee. It was lightly snowing and the only thing on the bed was a thin bedspread and a sheet. The cable was out. The tub was very slippery. The office smelled of food. There was a marajuna dispensary to one side of the motel.
1 nacht verbleven in november 2023

4/10 – Matig

Dustin

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Broken TV, bedlamp without lightbulb, toilet wouldnt flush, sink had anemic level flow.
1 nacht verbleven in november 2023
Reactie van Guest Relations op 17 nov 2023
Dear Dustin,We're sorry to hear about any disappointment in our amenities during your visit. Our team is dedicated to making improvements, so we'll be sure to have our maintenance team look into your comments further. Thank you, and we hope you will give us another chance soon.

8/10 – Goed

Amber

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is right off the highway, so it was easy to find. Area was clean and well kept. The inside of the room is a little outdated, but still very clean. The shower had very good pressure, so much so it sprayed into the floor even with the shower curtain inside the tub. Beds and pillows were soft and comfortable. We would definitely stay again and recommend.
1 nacht verbleven in november 2023

8/10 – Goed

Angela

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023

6/10 – Redelijk

Lydia

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023

4/10 – Matig

Lori

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not so good
The clerk barely knew how to work the computer. Room had cracks in the wallsand paint missing
1 nacht verbleven in oktober 2023
Reactie van Guest Relations op 28 okt 2023
Dear Lori,Thank you for taking the time to share your thoughts with us. We are disappointed that we were unable to meet all of your expectations. We will be sure to share your review with our team as feedback for improvement. Please book another stay with us in the future so we can show you a much better experience.

8/10 – Goed

Amy

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Basic and clean
We were staying overnight for a softball game and got the room last minute. Front office gal was great! Room and hotel is dated but very clean. No frills just basic but we slept great.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Robert H.

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Keith

Reisde met een groep
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Very clean, old property but b room redone in nice tile, beds In decent condition nice table nook with fridge and micro. This is a great value clean and comfortable. No permanent or long term residence I will definitely stay again if in the area.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Lyle

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Exactly as a economy place should be
For a economy place exactly as needed and expected. Clean, safe, maintained, well run and good price
1 nacht verbleven in oktober 2023

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Best does not mean good.
Sink faucet is a trickle, ran water for 10 minutes before it got up to temperature. Sink leaked at valve, I tried closing but it did not help, leak continued. It's an older hotel, needs some upgrading and soon a roof!!
3 nachten verbleven in oktober 2023
Reactie van Guest Relations op 24 okt 2023
Thank you for taking the time to share your thoughts after a recent stay with us. We are disheartened that we were unable to meet all of your expectations. However, we hope that you were able to reach out to our front desk for assistance with your concerns. We will be sure to share your feedback with our team for immediate improvement. Please consider visiting us in the future so we can show you a much better experience.

6/10 – Redelijk

TERRENCE

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
No coffee available, either at the desk or in the room. No breakfast option. Parking area is poorly designed. Staff was cheerful and friendly!
1 nacht verbleven in oktober 2023

4/10 – Matig

James

Reisde met huisdieren, Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Very old and outdated. Toilet seat coming off. Pets are allowed but their grass says no pets. On a highway??
1 nacht verbleven in oktober 2023
Reactie van Guest Relations op 18 okt 2023
Dear James,We appreciate you reaching out to share your feedback. It is disappointing to see that the condition of our property and some aspects of your stay fell short of meeting your expectations. Your concerns will be addressed right away. It is our hope that you will come back to see how we have improved. Until then, safe travels.

4/10 – Matig

Tabatha

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Blood on wall, sheets had hair in them
1 nacht verbleven in oktober 2023
Reactie van Guest Relations op 18 okt 2023
Dear Tabatha,Your concerns have been heard, and we will be sure to work closely with our housekeeping team to ensure our high standards for cleanliness are upheld when preparing rooms. It was a pleasure to have you as our guest, and we apologize that this was your impression. The next time you are in Klamath Falls, we would be grateful for another opportunity to show you a better stay we know we can provide.

8/10 – Goed

michele

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service from front desk. Unfortunately, I had reserved my room for the wrong day. Thank goodness the lady at the front desk was able to switch my days and had a room available.
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Suzanne

Reisde met een groep
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

8/10 – Goed

Jerry

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stay was fine. BUT….there is NO coffee in the rooms or at the front office & there is NO continental breakfast! This is the ONLY reason I choose hotels….free breakfast & COFFEE!
1 nacht verbleven in oktober 2023

6/10 – Redelijk

william

Reisde met een groep
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Dated building. No coffee or breakfast as promised in listing.
1 nacht verbleven in oktober 2023

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten
The place is old and very tired.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Joseph

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable.
The hotel was fine for a single male with no real needs. Other for a hot shower and a place to settle after work. Only recommendation I have for the hotel is to change from shower heads to shower wands.
2 nachten verbleven in september 2023

8/10 – Goed

William, Riverton

Positief: Netheid, personeel en service
1 nacht verbleven in september 2023

10/10 – Uitstekend

Rudy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

4/10 – Matig

larry

1 nacht verbleven in september 2023

8/10 – Goed

David

Positief: Netheid, personeel en service
Very good value for $.
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Bradshaw

Zakenreiziger, Reisde met huisdieren, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
When I booked this room, I intended to get a place somewhere close to the hospital. Where it is safe, dog friendly, breakfast included, washer and dryer available, and has a pool. Instead, we arrived to a horribly Kept hotel near a truck stop with lot lizzards. The pool wasnt open, even though it is summer and drout free, and Then I asked what time breakfas I was informed they no longer serve breakfast. So we looked for a vending machine and sure enough not even a vending machine. Nor a washer and dryer as advertised. The property was supposed to be pet friendly and the only patch of grass within a mile is directly in front of the hotel where a big sign is planted in the middle of it, saying keep pets off grass. there was nothing pet friendly about this place. it was falsely advertised and they have none of the amenities they advertise online. Dont rent here.. keep looking
2 nachten verbleven in september 2023
Reactie van Guest Relations op 16 sep 2023
Dear Bradshaw,We apologize that your stay with us fell short of your expectations, as we want all our guests to have a perfect experience. Your feedback is essential and will help us to improve areas of our hotel that matter most to our valued guests. Thank you for taking the time to write your review, and we hope you have safe travels.

4/10 – Matig

Ailin

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room looks like a scene out of David Lynch movie.
1 nacht verbleven in september 2023
Reactie van Guest Relations op 8 sep 2023
Dear Ailin,Thank you for taking the time to share your thoughts with us. Our team makes sure to provide our guests with the highest quality standards of stay. Please feel free to share suggestions on how we could have improved your stay. We hope to welcome you back so we can show you a five-star experience.

10/10 – Uitstekend

Mark

1 nacht verbleven in augustus 2023

8/10 – Goed

Karen

1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Nina Maria

1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Cordelia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Stephanie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The woman at the check in desk was so sweet and kind it was super quiet and comfy room everything in our room worked and thr best thing was the actually had an ice box so we could fill up our cooler. It was super nice and great pricing comfy rooms the fridge in our
1 nacht verbleven in augustus 2023