Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 341 van 1005 beoordelingen" "
10 - Uitstekend
341
Gastenscore: 8 - Goed. 291 van 1005 beoordelingen" "
8 - Goed
291
Gastenscore: 6 - Redelijk. 167 van 1005 beoordelingen" "
6 - Redelijk
167
Gastenscore: 4 - Matig. 104 van 1005 beoordelingen" "
4 - Matig
104
Gastenscore: 2 - Ontzettend slecht. 102 van 1005 beoordelingen" "
2 - Ontzettend slecht
102
7,4/10
Netheid
8,2/10
Personeel en service
7,0/10
Voorzieningen
7,2/10
Staat van de accommodatie en faciliteiten
7,2/10
Milieuvriendelijkheid
Beoordelingen
10/10 – Uitstekend
Holly
20 mei 2024
Positief: Personeel en service
Holly
1 nacht verbleven in mei 2024
Reactie van Manager op 23 mei 2024
Hello Holly,We are thrilled to hear that you had a wonderful stay with us! We appreciate your kind words and hope to welcome you back soon for another exceptional experience.
4/10 – Matig
Elyce
18 mei 2024
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
It's convenient for UT graduation. I just couldn't relax because sink and tub not clean. Bed made but looked like someone had been sitting on it when I came in the room.
Elyce
1 nacht verbleven in mei 2024
Reactie van Manager op 21 mei 2024
Hello Elyce, We appreciate your feedback on your recent stay and apologize for any inconvenience you experienced. Please feel free to reach out to management directly to address your concerns further.
10/10 – Uitstekend
JOSE
Reisde met familie
16 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
This hotel have a great potential, few of the amenities (pool)were closed due to the cold weather and the hot tub/jacuzzi (out of order)
Breakfast was ok.
JOSE
Reactie van Manager op 18 mei 2024
Hello JOSE,We appreciate your feedback on our amenities and breakfast. Seasonal closures are aligned with operational needs. We apologize for any inconvenience caused by the jacuzzi and pool availability. Your comments will be shared with our team for future improvements.
10/10 – Uitstekend
Montene
13 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was clean and comfortable.
Montene
1 nacht verbleven in mei 2024
Reactie van Adraine Rediresponse Specialist op 14 mei 2024
Dear Montene, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ SUITES KNOXVILLE WEST-CEDAR BLUFF. We sincerely appreciate your comments and are happy to hear you had a great experience with us. I am happy to read that you were pleased with the clean and comfortable room. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Your satisfaction is our greatest reward, and we can't wait to welcome you back for another enjoyable stay.Sincerely,AdraineRed Roof Management Rediresponse Specialist
2/10 – Ontzettend slecht
Judy
11 mei 2024
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Judy
6 nachten verbleven in april 2024
Reactie van Manager op 13 mei 2024
Hello Judy, We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. Your feedback is important to us.
6/10 – Redelijk
Teresa
9 mei 2024
Positief: Voorzieningen
It was very nice for price
Teresa
2 nachten verbleven in mei 2024
Reactie van Linton RediResponse Specialist op 10 mei 2024
Dear Teresa,Thank you for telling us about your recent visit at RED ROOF PLUS+ SUITES KNOXVILLE WEST-CEDAR BLUFF. I was happy to read that our value-based rooms met your expectations. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
4/10 – Matig
Amber
Reisde met familie
1 mei 2024
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Property looks very run down… room it’s self has a broken closet door and there was a weird smell.
Amber
1 nacht verbleven in april 2024
Reactie van Manager op 2 mei 2024
Hello Amber, We appreciate your feedback and apologize for the inconvenience you experienced. We will address the maintenance concerns to enhance our guests' experience in the future. Thank you for bringing this to our attention.
8/10 – Goed
Stephen
30 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice updated. Good breakfast included.
Eggs, waffles, yogurt, juices, bagels, toast, biscuits and gravy, coffee sausage, cereal.
Stephen
1 nacht verbleven in april 2024
Reactie van Sharma RediResponse Specialist op 1 mei 2024
Thank you for taking the time to write about experience at the RED ROOF PLUS+ SUITES KNOXVILLE WEST-CEDAR BLUFF. Stephen, I am thrilled to read that you had a great encounter with us and we truly appreciate your comments about our nice updated hotel and you were pleased with our breakfast options. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Heidi, and can't wait to see you back at Red Roof soon, where we can continue to offer you a nice stay at an affordable price! Sincerely, Sharma Red Roof Management RediResponse Specialist
10/10 – Uitstekend
RICHARD
29 apr 2024
RICHARD
1 nacht verbleven in april 2024
Reactie van Manager op 21 mei 2024
Hello RICHARD,Thank you for taking the time to rate us highly. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.
2/10 – Ontzettend slecht
Jeana
Reisde met familie en kleine kinderen
28 apr 2024
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room and bathroom was dirty. One outlet in the room did not have a cover on it. It was very noisy all night.
Jeana
2 nachten verbleven in april 2024
Reactie van Sharma RediResponse Specialist op 29 apr 2024
Thank you for taking a moment to leave a review, Jeana. The staff and I at the RED ROOF PLUS+ SUITES KNOXVILLE WEST-CEDAR BLUFF were disappointed to see your 1/5 score. You indicated that the cleanliness of your room and the bathroom, the missing cover from the outlet, and the other issue mentioned dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,SharmaRed Roof ManagementRediResponse Specialist
10/10 – Uitstekend
Scott
28 apr 2024
Scott
2 nachten verbleven in april 2024
Reactie van Manager op 21 mei 2024
Hello Scott,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
10/10 – Uitstekend
John
22 apr 2024
John
1 nacht verbleven in april 2024
Reactie van Manager op 13 mei 2024
Hello John,We're glad to hear that you had an excellent experience at our hotel. Please do not hesitate to contact us directly if you have any further comments to share. We look forward to welcoming you back soon.
2/10 – Ontzettend slecht
David
Reisde met partner
19 apr 2024
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No pool, very rude staff when checking out!! I will never stay here again!
David
1 nacht verbleven in april 2024
Reactie van Manager op 20 apr 2024
Hello David,We apologize for any inconvenience you experienced during your stay. We take guest feedback seriously and will address your concerns with our team. Thank you for bringing this to our attention.
8/10 – Goed
Daniel
16 apr 2024
Daniel
1 nacht verbleven in april 2024
Reactie van Manager op 8 mei 2024
Hello Daniel, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
10/10 – Uitstekend
Teresa
14 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent room, very clean. Super desk staff and best breakfast.
Teresa
1 nacht verbleven in april 2024
Reactie van Manager op 15 apr 2024
Hello Teresa,We are thrilled to hear about your positive experience with our clean rooms, friendly staff, and delicious breakfast. Thank you for sharing your feedback!
8/10 – Goed
DONNA
Reisde met familie
10 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I am not sure
DONNA
1 nacht verbleven in april 2024
Reactie van Manager op 13 apr 2024
Hello DONNA,I apologize for any uncertainty you experienced during your stay. Your feedback is valuable for us to improve our services further. Should you have any concerns, please feel free to reach out to our management team directly. Thank you for choosing our hotel.
8/10 – Goed
David
Reisde met partner
7 apr 2024
Positief: Personeel en service
Very loud in the room (from outside noises)(parking lot and hallway).
David
1 nacht verbleven in april 2024
Reactie van Manager op 7 apr 2024
Hello David,We apologize for any inconvenience caused by the noise disturbances during your stay. Your feedback is important, and we will address this matter to ensure a more peaceful experience for our future guests. Thank you for bringing this to our attention.
10/10 – Uitstekend
michael
Reisde met partner
7 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We appreciate the clean quiet rooms, the friendly and helpful staff and a good breakfast. Just needed soap refill in tub. Had a great stay with good restaurants in walking distance
michael
1 nacht verbleven in april 2024
Reactie van Manager op 7 apr 2024
Hello michael,We are thrilled to hear that you enjoyed your stay and found our rooms clean and quiet. Our team takes pride in providing top-notch service. It's wonderful to know you liked our breakfast offerings. We appreciate your feedback about the soap and will share it with our team for future improvements. We're glad you explored the local dining options and hope to welcome you back soon.
10/10 – Uitstekend
kelly
1 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to I75
kelly
1 nacht verbleven in maart 2024
Reactie van Manager op 1 apr 2024
Hello kelly,We appreciate you highlighting the convenient location near I75 during your stay. Your feedback is valuable to us as we aim to provide a positive experience for all our guests. Should you have any more insights to share, please feel free to reach out to our management team for further discussion.
8/10 – Goed
Chuck
Zakenreiziger
27 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only problem I had was my room kinda smelled like a wet dog, kinda musty...otherwise the stay was good
Chuck
1 nacht verbleven in maart 2024
Reactie van Manager op 28 mrt 2024
Hello Chuck,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable and will be shared with our housekeeping team for further review and improvement. We hope to welcome you back in the future for an even more enjoyable experience.
2/10 – Ontzettend slecht
Braylen
24 mrt 2024
Braylen
1 nacht verbleven in maart 2024
Reactie van Manager op 15 apr 2024
Hello Braylen, We regret to hear your rating and would like to learn more about your experience. Please reach out to us directly so we can address any concerns you may have. Your satisfaction is our top priority.
8/10 – Goed
Dave
Reisde met partner
23 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good price
Dave
1 nacht verbleven in maart 2024
Reactie van Manager op 24 mrt 2024
Hello Dave,We are pleased to hear you found our pricing competitive. We appreciate your feedback and hope you had an enjoyable stay with us. Thank you for choosing our hotel for your recent visit.
10/10 – Uitstekend
Brian
22 mrt 2024
Brian
1 nacht verbleven in maart 2024
Reactie van Manager op 12 apr 2024
Hello Brian,We are delighted to hear that you had a wonderful stay at our hotel! If you have any further feedback to share, please do not hesitate to reach out so we can continue to provide exceptional experiences for our guests.
4/10 – Matig
christophoros, clayton
Reisde met huisdieren, Reisde met partner
19 mrt 2024
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to the events I was attending and walking distance from various restaurants.
The hotel is below average with not so friendly front desk lady. The room had that musty smell, beds were uncomfortable and the sink was backed up.
christophoros
2 nachten verbleven in maart 2024
Reactie van Manager op 22 mrt 2024
Hello christophoros, We regret to learn of your experience and appreciate your feedback. We will review this with the team to ensure better guest encounters. Please rest assured we aim to address such concerns promptly for improved stays in the future.
10/10 – Uitstekend
Andrea
Reisde met familie
17 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Pool was closed . Hot tub not working
Andrea
1 nacht verbleven in maart 2024
Reactie van Manager op 18 mrt 2024
Hello Andrea,We apologize for any inconvenience you experienced during your stay. For any future visits, we recommend contacting our front desk to inquire about the availability of our amenities. Your feedback is valuable as we strive to improve our services for all guests.
10/10 – Uitstekend
Ralph
13 mrt 2024
Ralph
1 nacht verbleven in maart 2024
Reactie van Manager op 5 apr 2024
Hello Ralph,We're thrilled to hear you had a fantastic stay with us! Please don't hesitate to reach out if there's anything we can assist you with in the future.
4/10 – Matig
brenda
12 mrt 2024
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
brenda
1 nacht verbleven in maart 2024
Reactie van Manager op 16 mrt 2024
Hello brenda, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us to discuss any concerns you may have had so we can improve our services.
6/10 – Redelijk
Amanda
11 mrt 2024
Amanda
5 nachten verbleven in maart 2024
Reactie van Manager op 2 apr 2024
Hello Amanda, We appreciate you choosing to stay with us and hope you had an enjoyable visit. Please feel free to reach out to us with any specific feedback you may have from your stay so we can address any areas of improvement.
10/10 – Uitstekend
Sharon
5 mrt 2024
Sharon
2 nachten verbleven in maart 2024
Reactie van Recordo Rediresponse Specialist op 6 mrt 2024
Hello Sharon, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
4/10 – Matig
Paul Mac
Reisde met partner
27 feb 2024
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Property was located close to I 75.
Breakfast was good.
Just needs some paint and cleaning of baseboards .wouldnt be in a hurry back !
Paul Mac
1 nacht verbleven in februari 2024
Reactie van Manager op 29 feb 2024
Hello Paul Mac, Thank you for sharing your feedback with us. We're glad to hear you enjoyed our breakfast offerings during your stay. Your comments about the property maintenance have been duly noted for further review and improvement. We appreciate your insights and hope to have another opportunity to welcome you in the future.
10/10 – Uitstekend
Megan
Reisde met familie
26 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendliest staff at the front desk. Very clean, but definitely needs some updates, but would definitely stay again. Good rate for the area
Megan
1 nacht verbleven in februari 2024
Reactie van Manager op 28 feb 2024
Hello Megan,We appreciate your kind words about our friendly staff and cleanliness. We value your feedback regarding updates and will share it with our team. We look forward to welcoming you back again in the future for another pleasant stay.
10/10 – Uitstekend
Meme
26 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Meme
2 nachten verbleven in februari 2024
Reactie van Sharma RediResponse Specialist op 27 feb 2024
Hello Meme, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ & SUITES KNOXVILLE WEST-CEDAR BLUFF and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
10/10 – Uitstekend
Kandi, Greeneville
Reisde met een groep
25 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was very clean. Will definitely stay again.
Kandi
1 nacht verbleven in februari 2024
Reactie van Manager op 27 feb 2024
Hello Kandi,We are thrilled to hear that you enjoyed your stay and found the room to be very clean. We look forward to welcoming you back in the future for another great experience at our hotel.
10/10 – Uitstekend
Vincent
Reisde met een groep
24 feb 2024
Positief: Voorzieningen
Quick stop on the way to Florida.
Vincent
1 nacht verbleven in februari 2024
Reactie van Manager op 24 feb 2024
Hello Vincent,We appreciate you choosing our hotel for your pit stop on your journey to Florida. We hope your stay was comfortable and provided the rest you needed before continuing your travels. If you have any further feedback, feel free to reach out to our management team directly. Safe travels!
10/10 – Uitstekend
Roy
23 feb 2024
Roy
1 nacht verbleven in februari 2024
Reactie van Kerry-Lee RediResponse Specialist op 20 mrt 2024
Dear Roy, We at the RED ROOF PLUS+ & SUITES KNOXVILLE WEST-CEDAR BLUFF are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
2/10 – Ontzettend slecht
Angel
22 feb 2024
Negatief: Staat van de accommodatie en faciliteiten
Angel
2 nachten verbleven in februari 2024
Reactie van Toni-Ann RediResponse Specialist op 23 feb 2024
Hello Angel,I sincerely apologize that your stay at our Red Roof Plus+ & Suites Knoxville West -Cedar Bluff didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management
10/10 – Uitstekend
Sharon
Reisde met huisdieren, Reisde met familie
21 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk lady, Sherri, was warm and pleasant. Made me feel comfortable. If you want clean and affordable this is the spot!
Sharon
2 nachten verbleven in februari 2024
Reactie van Toni-Ann RediResponse Specialist op 23 feb 2024
Hello Sharon,Thank you for reviewing our Red Roof Plus+ Knoxville West - Cedar Bluff. We are happy to have been able to provide you with pleasant customer service and clean rooms that made you feel comfortable. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in the future to provide you with another comfortable stay.Sincerely,Red Roof Management
10/10 – Uitstekend
Margaret
17 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfy bed
Margaret
1 nacht verbleven in februari 2024
Reactie van Carla RediResponse Specialist op 17 feb 2024
Dear Margaret, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff. I am glad to read that you were pleased with the comfort of the bed, prompting your 5/5 score. At Red Roof, our main goal is to provide all our guests with a great experience that portrays the comfort of home and we're proud to have achieved that with your visit. We look forward to seeing you in your future travels. We hope to continue to provide great experiences for you. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
10/10 – Uitstekend
Daniel
16 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very nice property.
Daniel
1 nacht verbleven in februari 2024
Reactie van LaTunde RediResponse Specialist op 16 feb 2024
Dear Daniel,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES KNOXVILLE WEST-CEDAR BLUF. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to read that we have a very nice property. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
10/10 – Uitstekend
Tommie
Reisde met familie
14 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Safe quite close to restaurants and shopping
Tommie
1 nacht verbleven in februari 2024
Reactie van Manager op 15 feb 2024
Hello Tommie,Thank you for sharing your feedback regarding the convenient location of our hotel. We're glad to hear that you found it safe and found nearby restaurants and shopping options. We appreciate your valuable input and hope to welcome you back in the future for another enjoyable stay.
10/10 – Uitstekend
Delphine
Reisde met partner
13 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast was good.
Delphine
1 nacht verbleven in februari 2024
Reactie van LaTunde RediResponse Specialist op 13 feb 2024
Dear Delphine,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES KNOXVILLE WEST-CEDAR BLUFF. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are happy to read that the breakfast was good. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
10/10 – Uitstekend
CHU-CHUAN
10 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
CHU-CHUAN
7 nachten verbleven in februari 2024
Reactie van Manager op 13 feb 2024
Hello CHU-CHUAN,We are thrilled to hear that you enjoyed your stay at our hotel! We strive to provide excellent service to all of our guests and we're glad to know that we met your expectations. If you have any additional feedback or would like to share more about your experience, please don't hesitate to reach out to us. We hope to welcome you back to our hotel in the future.
10/10 – Uitstekend
Tim
Reisde met familie
10 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My stay was great.
Tim
3 nachten verbleven in februari 2024
Reactie van Manager op 10 feb 2024
Hello Tim,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a great experience with us. It was a pleasure to have you as our guest and we hope to welcome you back soon.
6/10 – Redelijk
Lisa
Reisde met familie
9 feb 2024
Outdated. Paint chipping.
Lisa
1 nacht verbleven in februari 2024
Reactie van Gabrielle RediResponse Specialist op 10 feb 2024
Thank you for taking a moment to leave a review, Lisa. The staff and I at the Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff appreciate your 3/5 score following your stay. However, you stated that the chipping paint and the outdated look of the hotel dampened your stay. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management
6/10 – Redelijk
Geverifieerde reiziger
Zakenreiziger
5 feb 2024
Homeless Hotel
When I was first checking in a few drug addicts/homeless were checking in in front of me. The hostess seemed to be attentive to it and gave them a warning about being on good behavior so it comforted me. I thought a good samaritan bought them a night or something…..well… it appears as though all of the homeless in Knoxville stay at this hotel. They were wandering around cars at night “looking for their car they cant find”. This happened both nights we weee there and different people. It felt pretty sketch. The hotels next door are a LOT nicer and didn’t seem to have the same activity. It was very strange. I never felt unsafe here, but I would be worried to stay here with children. The hotel rooms didn't seem like they were cleaned very well—then I wondered what drugs I was sleeping/showering with from all the sketch people staying here.
They did have a nice spread at the hot breakfast each morning. The breakfast area/lobby were very nice and kept clean.
Geverifieerde reiziger
2 nachten verbleven in februari 2024
Reactie van Manager op 13 apr 2024
Dear Guest,Thank you for sharing your experience. We take all guest feedback seriously and are sorry for any discomfort caused. We strive to ensure our property is safe for all guests, and we appreciate your understanding. We are pleased to hear you enjoyed our hot breakfast and found our breakfast area and lobby to be well-maintained. Please reach out to our management team directly to discuss your concerns further.
8/10 – Goed
Christine
4 feb 2024
Christine
1 nacht verbleven in februari 2024
Reactie van Manager op 22 mrt 2024
Hello Christine, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
10/10 – Uitstekend
Eric, Colorado Springs
4 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great for quick stay in Knoxville
Eric
2 nachten verbleven in februari 2024
Reactie van Gabrielle RediResponse Specialist op 4 feb 2024
Thank you for taking a moment to leave a review, Eric. The staff and I at the Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff appreciate your 5/5 score following your stay. I am thrilled that you found our hotel to be great for a quick stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management
10/10 – Uitstekend
Sharon
3 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sharon
2 nachten verbleven in februari 2024
Reactie van Gabrielle RediResponse Specialist op 5 feb 2024
Thank you for taking a moment to leave a review, Sharon. The staff and I at the Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management
8/10 – Goed
Susan
Zakenreiziger
31 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was clean. I did not request a handicapped room but was given one so that is an option. Breakfast was 630am-930am. Scrambled eggs,sausage,buscuirs and gravy. Waffles, cereal, yogurt,bagels and toast. Let them know if you require housekeeping during stay.
Susan
3 nachten verbleven in januari 2024
Reactie van Manager op 1 feb 2024
Hello Susan,Thank you for taking the time to share your feedback with us. We're glad to hear that you found your room to be clean and that we were able to offer you a handicapped room if needed. We appreciate your detailed description of our breakfast options and the flexibility in requesting housekeeping during your stay. We value your input and hope to have the opportunity to welcome you back in the future.
10/10 – Uitstekend
Mary
Reisde met partner
31 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's an older establishment but remodeled or kept up well. Pool, fitness room, laundry room, nice bedding and super nice staff! It was only a one night stay but I'll be back!
Mary
1 nacht verbleven in januari 2024
Reactie van Manager op 1 feb 2024
Hello Mary, Thank you for choosing our hotel for your recent stay. We're delighted to hear that you had a pleasant experience and enjoyed our amenities, such as the pool, fitness room, and laundry room. Our team takes great pride in providing exceptional service to our guests, and we appreciate your kind words. We look forward to welcoming you back in the future.