Dear Mr. AlgerThank you for bringing this to our attention. and we are sorry for the inconvenient. I will pass the message to the team to have a look and fix the air duct. We look forward to welcoming you back again.Sincerely yours Thitichayakorn Bualard Quality Assurance and Hygiene Manager

Dear Ms. Yasmine, We are very pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back again in the future. Have a great day.

Dear Mr. Cornelis,Thank you for your feedback and beautiful review. Hope to welcome you back to Centara Reserve Samui once again soon. Have a great day.

Dear Valued Guest Thank you very much for taking time to share your feedback with a high rating.We are glad to hear that you had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

Dear Mr. Troy Anthony I recognize your time is valuable and appreciate the feedback you have provided. We truly appreciate the time to share your thoughts regarding your experiences.We are grateful you bringing it to our attention regards your experienced and especially the cleanliness in the room and the condition of the A/C was not stable. These are such a constructive feedback. I sincerely apologize for failing to meet your expectations and this was not the experience that we want our guest to encounter during the stay. I have shared your message appropriately within our management team so that we can improve our services to meet and exceed expectations. This is a teachable moment for us, we have discussed our service standards and reviewed improvement opportunities in the service we provide. Rest assured that this is not the standard of service quality that we want our guests to experience, and we will ensure the improvement is made forthwith in order to maintain our service standard with consistently services provide to our value guest. Once again, we appreciate you taking the time to share your feedback. We are looking forward to an opportunity to welcome you back to our hotel in the near future, please let us know for any further assistance you may require.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

Dear FREDERICThank you for your staying at Centara Reserve Samui and for taking time to share your feedback with us. I am sorry to hear about the problem that you have encountered with the airline and the booking system. We hope to have the chance to welcome you again. Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

Dear ZeezeeThank you very much for taking time to share your feedback with a high rating.We are glad to hear that you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yours Thitichayakorn Bualard Quality Assurance and Hygiene Manager

Dear Yoshiko SanThank you very much for taking time to share your positive feedback with with a high rating.We are glad to hear that you had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

Dear Mr. Alberto Thank you for taking the time to share your experience with us. Please accept our sincere apologies for the convenience caused and we highly appreciated your kind understanding.Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope having the opportunity to welcoming you back again.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

Dear Ann,Thank you very for a lovely review with a high score. We are glad to hear that you had a pleasant stay with us and enjoyed with the location and facilities. Your compliment to our spa team is highly appreciated. is highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience. Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

Dear AustinThank you very much for taking time to share your feedback with a high rating. We are glad to hear that you enjoyed with our facilities and impress with the location.Your positive highlight to the team membersis highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

Dear Mr. Jakob CappelThank you very much for taking time to share your feedback with a high rating. We are happy to hear that you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

Dear Mr. DidierThank you very much for taking time to share your feedback with a high rating.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team membersis highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

Dear illhwanThank you very much for a nice review. We are happy to read that you enjoyed our breakfast as well as the minibar in the room. We are looking forward to welcoming you back to the island again. Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

Dear illhwanThank you very much for a lovely review. We are delighted to read your feedback. The team will be thrilled to hear this kind words. It’s truly our pleasure to be of service to all of you. The entire team will be looking forward to welcoming you back to the island. Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

Dear MThank you very much for taking time to share your feedback on Expedia with a high rating. We are glad to read that you enjoyed with our facility and room.Your positive highlight to the team membersis highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

Dear JAEHEEDear Khun RossThank you very much for taking time to share your feedback with a high rating.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team membersis highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

Dear KavehThank you very much for taking time to share your feedback on Hotels.com. We are glad to learn about your positive experience with the quality of breakfast and dinner. Please accept our sincere apologies for the convenience caused and we highly appreciated your kind understanding.Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope having theopportunity to welcoming you back again.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

Dear Valued GuestThank you very much for taking time to share your feedback. We are glad to learn about your negative experiences. - For the safety and security the pool operates daily during 7:00AM - 7:00PM which applies to all resort and hotel in the Samui - Bathroom floor is granite not wooden. We know that bathroom floor get effect from the chemical and we are now on processing for the future project- Miscommunication that happened with In Room Dining needs to put as first priority though training especially when the new menus implemented- Inappropriate service during checking out. We realized for this serious case and discussed with concerned department to prevent this kind of issuePlease accept our sincere apologies for the convenience caused and we highly appreciated your kind understanding.Please rest assured that we have taken your recommendations into consideration for further improvement.May I take this opportunity to thank you again for staying with us and we hope having theopportunity to welcoming you back again.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

Dear Ms. Jennifer Thank you very much for taking time to share your feedback on Expedia with a high rating.We are glad to hear that you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

Dear Mr. Brayden DirksenThank you very much for taking time to share your feedback on Expedia with a high rating.We are glad to hear that you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

Dear Ms. Laura VOThank you very much for taking time to share your feedback on Expedia with a high rating.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team membersis highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

Dear GuestThank you very much for taking time to share your feedback on Expedia with a high rating.We are glad to hear that you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

Dear Mr. Mark ZettelThank you very much for taking time to share your feedback on Expedia with a high rating.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team membersis highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

Dear Mr. Hamon Hedayati Thank you very much for taking time to share your feedback on Expedia with a high rating.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team membersis highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

Dear Guest Thank you very much for taking time to share your feedback on Expedia with a high rating.We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team membersis highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

Dear Mr. Wing PhanThank you very much for taking time to share your feedback on Expedia with a high rating and thank you for choosing us to be a part of your story on the wedding. We are glad to hear that you and your family had a pleasant stay with us.Your positive highlight to the team membersis highly appreciated. We will happily share your kind comments with our teams.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager

Dear Ms. Jade HouThank you very much for taking time to share your feedback on Expedia with a high rating.We are glad to hear that you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and I look forward to welcoming you back again for a more delightful experience.Sincerely yoursThitichayakorn BualardQuality Assurance and Hygiene Manager