Dear Guest, Thank you for taking the time to post your review and point out this issued to us on behalf of the management, please accept my sincere apologies for any inconvenience caused to you during your stay. I will share with our head of departments your notes in regards to the room, we will do our best to rectify the situations described in this review. I apologize again for our shortcomings and I do hope we will have the chance to welcome you back with us again. With Warmest Regards, Chaweng Regent Beach Resort

Dear Guest, Thank you for choosing Chaweng Regent Beach Resort. The team joins me in conveying warm thanks for your nice review. We were pleased to see you enjoyed all the aspects that make our resort stand out in the middle of busy Chaweng. We certainly hope to welcome you again very soon. With Warmest Regards, Chaweng Regent Beach Resort

Dear Guest, Thank you for taking the time in posting your review. We look forward to your next visit. With Warmest Regards, Chaweng Regent Team

Dear Guest,Thank you for leaving a review of your recent stay. We are aware that unfortunately our Wi-Fi is experiencing issues in regards to stability (re-logins frequently required), and we are working hard with on outside company to improve this. We are pleased that the Spa department was good, and I will pass on your positive feedback to them. Staff friendliness and service is highly valued, and we have already shared your comments with our breakfast team.We do hope to welcome you back in the future.Kind regards,Chaweng Regent Beach Resort

Dear Christopher,We thank you for leaving a review. As guest satisfaction is our utmost priority, it seems that we have dropped the ball on this occasion. Though you were dissatisfied with your stay, for which our sincerest apologies, we cannot see in detail in which areas we failed. Please feel free to contact us by email if you wish to share in which areas we need to improve.Once again our apologies.Best regards,Chaweng Regent Beach Resort

Dear Guest,We thank you for your stay, and leaving your feedback. Our location is indeed perfect, close to all facilities, and activities that Chaweng has to offer. We are so pleased to read that you enjoyed our staff's hospitality and kindness, the 2 swimming pools, the number of available sunbeds, and the restaurant right at the beach. Then again, we do wish to truly apologize for the issues you encounter with the water supply and the broken jacuzzi pipe. Though this has been fixed, we do understand the inconvenience.We do hope to be able to welcome you back in the future.Kind regards,Chaweng Regent Beach Resort

Dear Guest,Thank you for taking the time to leave your valuable feedback. Please accept our apologies for the issue with the air-conditioning and the jacuzzi. However we are pleased to read that you enjoyed our location, the staff friendliness and the other hotel facilities. We have taken your feedback onboard, and assure you that on your next visit you will have a flawless stay, and we can earn your full score.Best regards,Chaweng Regent Beach Resort