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Beoordelingen van Hilton Vacation Club The Point At Poipu Kauai

3.5 out of 5
Hilton Vacation Club The Point At Poipu Kauai
1613 Pe'e Rd, Koloa, HI

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 473 van 843 beoordelingen" "
Gastenscore: 8 - Goed. 240 van 843 beoordelingen" "
Gastenscore: 6 - Redelijk. 85 van 843 beoordelingen" "
Gastenscore: 4 - Matig. 25 van 843 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 20 van 843 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

L.G.

Reisde met familie
Positief: Netheid, comfort kamer
Great stay.
We had a good stay at the Point. The staff are friendly and helpful. The apartment was clean and big enough. There is everything you need. The furniture looks outdated, but it have it's charms. The resort looks great and we enjoyed the pool. The kids loved it. The drinks at the pool are good and affordable. We had a beautiful view of the ocean. The location is central to visit al the known tourist sites.We enjoyed our stay and we recommend this resort.
4 nachten verbleven in december 2021
Reactie van Erin op 13 dec 2021
Aloha and thank you for taking the time to let us know about your recent stay. We are thrilled that you enjoyed your stay. It was our pleasure to serve you and we look forward to welcoming you back in the future! 😊

6/10 – Redelijk

Ginger

Reisde met familie
Positief: Netheid, personeel en service
Property clean and comfortable, although dated. Poor access for disabled. Tried very hard to upsell timeshares while there.
14 nachten verbleven in mei 2024
Reactie van Jamie op 24 mei 2024
Thank you for sharing you feedback about your recent stay it is important to us, and we will share this with our team to better serve you in the future.

10/10 – Uitstekend

Rosangela

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There were several places to dine and shop nearby. The staff was friendly, the pool was great and our room was updated and clean. No issues. We were also close to the beach.
6 nachten verbleven in mei 2024
Reactie van Jamie op 24 mei 2024
We are glad you had a great stay with and hope to welcome you back soon!

10/10 – Uitstekend

Nelson

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice relaxing place. Our room was beautiful. staff were nice and friendly
4 nachten verbleven in mei 2024
Reactie van Jamie op 15 mei 2024
Aloha and thank you for choosing to stay at The Point at Poipu. We are happy to see you had a relaxing stay and enjoyed the resort. It was our pleasure to serve you and we look forward to your return soon!

8/10 – Goed

LISA ANN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in april 2024
Reactie van Jamie op 9 mei 2024
Thank you for taking the time to share your feedback of your stay. We hope to serve you once again soon, back at The Point at Poipu, a Hilton Vacation Club!

10/10 – Uitstekend

Matthew

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great spot ,cold AC very child friendly pool. Good food and drink prices . Friendly and helpful staff
5 nachten verbleven in april 2024
Reactie van Jamie op 6 mei 2024
We appreciate your business and your feedback on your stay as well as comments on our staff. It was our pleasure to serve you and we hope to you again soon!

8/10 – Goed

Stephanie

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful zen garden.
3 nachten verbleven in mei 2024
Reactie van Darshell K. op 5 mei 2024
Mahalo for sharing and staying with us.

10/10 – Uitstekend

Lea

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We love it here & will always come back. This is our go to place when we come to Kauai. Staff are always friendly & accommodating.
7 nachten verbleven in april 2024
Reactie van Jamie op 2 mei 2024
Thank you, Lea, it was our pleasure to serve you and can't wait until you return!

10/10 – Uitstekend

Pauline

Reisde met familie
Love this hotel.
7 nachten verbleven in april 2024
Reactie van Jamie op 1 mei 2024
Thank you for taking the time to share your feedback. We are thrilled that you loved your stay and look forward to seeing you again soon!

8/10 – Goed

Yasushi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good
6 nachten verbleven in april 2024
Reactie van Jamie op 30 apr 2024
Thank you staying with us, it was a pleasure to serve, and we hope to see you again!

10/10 – Uitstekend

Randall

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service
Pretty dated property but well maintained; rather expensive considering .
1 nacht verbleven in april 2024
Reactie van Jamie op 2 mei 2024
Thank you for sharing your feedback. We are working on renovations and look forward to welcoming you back to the resort in the future!

10/10 – Uitstekend

Nicolas

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This by far is one of the best places I've ever stayed at with my large family. The view from our room was also priceless.
8 nachten verbleven in april 2024
Reactie van Jamie op 29 apr 2024
Thank you for taking the time to share your feedback with us. It was our pleasure to serve you and we look forward to your return.

10/10 – Uitstekend

john

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
6 nachten verbleven in april 2024
Reactie van Jamie op 20 apr 2024
WE are glad to see you had a great stay, please come back and visit us soon!

2/10 – Ontzettend slecht

Jagan, Redmond

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First of all, I never seen anywhere checkout time by 10:00 AM. This is not standards of Hilton. Dirty staff not cooperative. There is no restaurant in the property. Kids did not like it.
5 nachten verbleven in april 2024
Reactie van Jamie op 20 apr 2024
Thank you for sharing your feedback. We are sorry to hear of your experience at the resort. We will check our property information and ensure that our property information is accurate and share this staff so we can better serve all guest.

10/10 – Uitstekend

Thomas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property right on the coast. Beautiful
3 nachten verbleven in december 2023
Reactie van Jamie op 19 mrt 2024
We are happy you enjoyed your stay and the coast we sit on. We look forward to seeing you again soon!

8/10 – Goed

Jason Robert

8 nachten verbleven in februari 2024
Reactie van Jamie op 28 mrt 2024
Mahalo for sharing your feedback. Come back soon!

10/10 – Uitstekend

derlyn

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We love the location of the resort and it was very beautiful! Nice amenities and a good family setting! Awesome view from our balcony! We really enjoyed our stay! ❤️
6 nachten verbleven in februari 2024
Reactie van Jamie op 19 mrt 2024
We are thrilled that you enjoyed your stay, the resort and the views. We look forward to welcoming you back to The Point at Poipu soon!

10/10 – Uitstekend

Glenn

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in februari 2024
Reactie van Jamie op 19 mrt 2024
Thank you for taking the time to share your feedback. We are glad you had a great stay. Come back and see us soon!

2/10 – Ontzettend slecht

Martin

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Noise of fridge and AC outside the room
3 nachten verbleven in februari 2024
Reactie van Erin op 17 feb 2024
Aloha,Thank you for your rating. We are sorry your stay did not exceed your expectations. We try our best to provide outstanding service to all guests. We hope you will give us the chance to restore your trust in us on your future trips.

8/10 – Goed

ValaRee

7 nachten verbleven in januari 2024
Reactie van Jamie op 6 feb 2024
Thank you for sharing your feedback we appreciate your business!

10/10 – Uitstekend

Hollace, Fort Wayne

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in januari 2024
Reactie van Jamie op 6 feb 2024
We are glad you had a great stay with us. Please come back and see us soon!

10/10 – Uitstekend

richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
8 nachten verbleven in december 2023
Reactie van Jamie op 6 feb 2024
Looks like you had a great stay we appreciate you taking the time to share your feedback!

8/10 – Goed

Craig

Reisde met een groep
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
7 nachten verbleven in januari 2024
Reactie van Jamie op 6 feb 2024
We appreciate you taking the time to share your feedback with us.

10/10 – Uitstekend

Sony, Santa Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Book this spot! I was skeptical because of the negative reviews. But this place is beautiful! Pool out the front door and the beach just outside the lanai. Pool is 4ft deep at max. Perfect for the little ones. The grounds are super clean and staff are very friendly. Great for families!
6 nachten verbleven in januari 2024
Reactie van Jamie op 6 feb 2024
Thank you for taking the time to share your feedback we are thrilled you had a great stay! Come back soon!

10/10 – Uitstekend

Haizheng

Reisde met familie
Positief: Voorzieningen
5 nachten verbleven in januari 2024
Reactie van Jamie op 6 feb 2024
Thank you for taking the time to share your feedback! We look forward to welcoming back soon!

4/10 – Matig

Adan

Negatief: Personeel en service
Property needs remodeling. Expect no room service or cleaning. Towel lady by the pool it’s very rude and no manners. Not friendly! A bit of discrimination
5 nachten verbleven in januari 2024
Reactie van Jamie op 6 feb 2024
Thank you for sharing your feedback we are sorry to hear about your experience with the pool hut. We will be sure to address our team. We are remodeling units and hope you come back and visit once all units are completed.

4/10 – Matig

Casey Lynn, martinez

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There were roaches in our room, our ocean view was blocked by scaffolding, no housekeeping and very outdated and dirty rooms. Now what you would expect from a Hilton.
9 nachten verbleven in december 2023
Reactie van Jamie op 6 feb 2024
We are sorry to hear about your experience with your stay. We are sharing your feedback with our team to address.

2/10 – Ontzettend slecht

Rachael

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were dirty and NO room cleaning the whole time we stayed, and the staff was very rude!!
8 nachten verbleven in december 2023
Reactie van Jamie op 6 feb 2024
We are sorry to hear about your experience with your stay. We are sharing you feedback with our team to ensure we address your concerns.

10/10 – Uitstekend

julie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Huge rooms and beautiful gardens. Easy walk to Shipwreck Beach or drive to like 10 other beaches
8 nachten verbleven in november 2023
Reactie van Erin op 26 nov 2023
Much Mahalo for your time of rating our property. We appreciate your feedback and hope to serve you in the near future.

6/10 – Redelijk

Milton

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall the stay was good. Our biggest problem was parking and that fact that we were on opposite end of the entire property.
7 nachten verbleven in oktober 2023
Reactie van Guest Services op 27 okt 2023
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Friendly old tired time share
Great location and excellent staff. Very old run down rooms. Cheap scratchy linen. Noisy air conditioning and poor soundproofing. Felt unsafe as a single woman in a ground floor apartment facing a public walkway.
5 nachten verbleven in september 2023
Reactie van Darshell K. op 28 sep 2023
Thank you for taking to share your feedback with us. This information will help us improve our service for you and future guests.

10/10 – Uitstekend

Nina, Virginia Beach

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Third time staying here. Really wouldn’t consider staying anywhere else.
7 nachten verbleven in september 2023
Reactie van Darshell K. op 10 sep 2023
Thank you for sharing your feedback. We want to be sure you feel appreciated in your home away from home.

4/10 – Matig

Heather

Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Terrible check in person, 1 pack of bad coffee, cheap cheap everything, no help with bags, no help with ANYTHING, one towel at pool, can't get another! Really nothing special at ALL
3 nachten verbleven in september 2023
Reactie van Erin op 10 sep 2023
Mahalo for your time on this feedback. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

6/10 – Redelijk

Sam and

Reisde met familie
Positief: Netheid, personeel en service
This property needs to be renovated for the money they ask!
5 nachten verbleven in augustus 2023
Reactie van Darshell K. op 20 aug 2023
Thank you for taking the time to share your feedback. We do have renovations coming up at the end of this year for the full interior of our units.

10/10 – Uitstekend

Debra

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was perfect. The pool is beautiful. The bar and food was fantastic.
6 nachten verbleven in augustus 2023
Reactie van Darshell K. op 11 aug 2023
Thank you for taking to share your feedback. We want to be sure you feel appreciated in your home away from home.

2/10 – Ontzettend slecht

Jose D. Tapia

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Property is run down, far cry from its hay days, Definitely will not buy a time share here and will not stay here ever again.
6 nachten verbleven in juli 2023
Reactie van Darshell K. op 11 aug 2023
Thank you for taking the time to share your feedback.We want to be sure you feel appreciated in your home away from home. This information will help us improve our service for you and future guests.

2/10 – Ontzettend slecht

Robert

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The condo we rented was out dated, stink and dirty. Not worth the $5XX.XX a night they charge.
1 nacht verbleven in juli 2023
Reactie van Darshell K. op 5 aug 2023
Aloha, thank you for taking the time to share your feedback. This information will help us improve our service for you and future guests. We hope we can be of service to you again.Mahalo,

10/10 – Uitstekend

Chloe

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great stay, but will not be booking through Travelocity again. When we arrived at the hotel they had no record of us or our stay. The staff was amazing and got us into a room and worked with Travelocity on the issue. Overall, our stay was great. The rooms and grounds are clean. You are able to walk to a rocky shoreline, which was great to watch the waves and get some great pictures. The hotel is close to many great restaurants and excursions. I would recommend the Hilton Vacation Club to anyone coming to stay in Kauai!
7 nachten verbleven in juli 2023
Reactie van Darshell K. op 5 aug 2023
Aloha, thank you for taking the time to share your feed back. This information will help us improve our service for you and future guests. We hope we can be of service to you again.Mahalo,

2/10 – Ontzettend slecht

Gregory

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The bathroom leaked and flooded the apartment. That happens. I ran to stop the water, slipped and conked my head on the ground and got a concussion. Security came over and made a report. Afterwards, I never got any update. Nobody asked me how I was doing. We never got a note to know if the toilet was fixed.
4 nachten verbleven in juli 2023
Reactie van Erin op 31 jul 2023
Please accept our apologies for the challenges you experienced during your stay with us. We have passed this feedback on to the appropriate departments for correction. We will also mention this to our head of security to be sure that this does not happen again. Again, our apologies.

8/10 – Goed

Mark Anthony

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent location, I had a unit on the second floor neighbors on the 3rd floor was noisy all night therefore I would recommend get to unit on the 3rd floor. Lastly they need to maintain their plumbing system for when you are showering it’s smelly. Staff was extremely friendly and helpful for they kept making sure everything was good.
7 nachten verbleven in juli 2023
Reactie van Jamie op 24 jul 2023
Aloha and thank you for sharing your feedback. We are glad you had a nice stay, and we will be sure to share you information with our team.

10/10 – Uitstekend

Jason

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great centralized location.
4 nachten verbleven in juli 2023
Reactie van Darshell K op 19 jul 2023
Mahalo for your feedback!

10/10 – Uitstekend

Nicole

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to the ocean and poipu beach, walking trails along the beach, beautiful large pool, great food and cocktails at the poolside restaurant/bar (loved the ahi tacos and mango margaritas), nice spacious units, comfortable beds.
9 nachten verbleven in juni 2023
Reactie van Darshell K. op 8 jul 2023
Thank you for your rating. We are happy to hear you enjoyed your stay with us. We hope we can be of service to you again.

10/10 – Uitstekend

Victor

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I loved the pool area, ability to get food and drinks there. I loved that it was located near the Hyatt, I walked there three times to eat at the restaurants. Easy access to the beach. Beautiful walking trails. We walked to Puka Dog and the beach there had a great play area for kids and the beach waves had turtles.
6 nachten verbleven in juni 2023
Reactie van Jamie op 3 jul 2023
We are thrilled that you enjoyed the resort our pool and Poolside Bar & Grill. Thank you for choosing to stay at The Point at Poipu and we look forward to welcoming you back soon!

10/10 – Uitstekend

Claudia Celina

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice and accommodating staff!!
9 nachten verbleven in mei 2023
Reactie van jamie op 9 jun 2023
We are thrilled that you had a nice stay and encountered our wonderful staff. We look forward to welcoming you back soon!

10/10 – Uitstekend

Csaba

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We love HVC, the pool is just the right size for our young boyz and the sun is always shining even if it rains on the rest of the island. The two bedrooms is super convenient for young families and Poipu beach is 5 min away.
6 nachten verbleven in mei 2023
Reactie van Jamie op 31 mei 2023
We are thrilled you enjoyed our pool and our spacious units. We hope to see you again soon at The Point at Poipu. Mahalo!

8/10 – Goed

Eduardo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2023
Reactie van Jamie op 12 mei 2023
Thank you for taking the time to let us know about your stay. Please come back soon!

10/10 – Uitstekend

Deanna

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property was amazing. The views from the hotel were breath taking. Large mountains mixed with ocean views. Its located next to an active walking path, 2 minute drive to a beach, plenty of food spots near by, the staff was so kind and went out of their way to make my kids feed special. This location had activities, pools, hot tubs, fish ponds, breakfast, gyms. The hotel room it's self was just like home. It was so spacious, clean, and had everything to cook simple meals for my kids. I would recommend anyone to stay here.
4 nachten verbleven in april 2023
Reactie van Jamie op 30 apr 2023
Mahalo for choosing to stay at The Point at Poipu. We are so happy to hear you had a great stay and enjoyed the many amenities we have to offer. It was our pleasure to serve you and we look forward to welcoming you back soon!

8/10 – Goed

Diann Lee Amanda

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We enjoyed the friendly staff, quick response to requests and having a full kitchen to cook our own meals.
10 nachten verbleven in april 2023
Reactie van Jamie op 28 apr 2023
Thank you for the kudos to our staff and we are glad you enjoyed our full kitchen. We look forward to welcoming you back soon!

10/10 – Uitstekend

Bruce

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in april 2023
Reactie van Jamie op 28 apr 2023
Thank you for your feedback we are thrilled to know you had a great time. We look forward to welcoming you back soon!

10/10 – Uitstekend

Dorothy

Positief: Netheid, personeel en service en comfort kamer
Overall Great Stay
We had a great stay! The rooms could use some updating, but overall they were clean and spacious. The staff were wonderful and welcoming. Although the food options are limited at the resort, it’s a short walk to a number of restaurants, as well as a short walk to beaches and trails. And as an added bonus we could see turtles swimming by the resort every day and there were a number of options for viewpoints to watch incredible sunrises. I would definitely recommend this hotel.
7 nachten verbleven in april 2023
Reactie van Jamie op 28 apr 2023
Thank you for sharing your beautiful pictures. We are excited to hear you had a wonderful stay with us. It was our pleasure to serve you and we look forward to your return.