Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 216 van 238 beoordelingen" "
10 - Uitstekend
216
Gastenscore: 8 - Goed. 14 van 238 beoordelingen" "
8 - Goed
14
Gastenscore: 6 - Redelijk. 4 van 238 beoordelingen" "
6 - Redelijk
4
Gastenscore: 4 - Matig. 1 van 238 beoordelingen" "
4 - Matig
1
Gastenscore: 2 - Ontzettend slecht. 3 van 238 beoordelingen" "
2 - Ontzettend slecht
3
10/10
Netheid
9,8/10
Personeel en service
9,8/10
Voorzieningen
10/10
Staat van de accommodatie en faciliteiten
9,6/10
Milieuvriendelijkheid
Beoordelingen
10/10 – Uitstekend
Lambertus Johannes
Reisde met partner
16 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Schitterende kamer
Lambertus Johannes
3 nachten verbleven in februari 2024
Reactie van Guest Relations Manager op 22 feb 2024
DearThank you for your delightful feedback! We are thrilled to hear that you found your room gorgeous. Creating a comfortable and aesthetically pleasing environment for our guests is always a top priority.We hope your entire stay was equally enjoyable, and we look forward to the opportunity to welcome you back for another wonderful experience.Warm regardsKatarzyna MyśliwiecGuest Relations ManagerH15 Luxury Palace*****
10/10 – Uitstekend
Marco
11 aug 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Gewoon fantastisch
Marco
4 nachten verbleven in augustus 2023
Reactie van Marcin op 30 aug 2023
Dear Marco,Thank you for your recent experience with H15 Luxury Palace Hotel ***** and top-rating us. I am delighted you consider your stay at our Hotel fantastic.We keep delivering exceptional Guest experiences, so that the good memories of Krakow and our hotel last even longer.We hope to have the opportunity to welcome you at H15 Luxury Palace Hotel ***** soon again.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Ryan
27 mei 2022
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ryan
4 nachten verbleven in mei 2022
10/10 – Uitstekend
Julie
Reisde met partner
19 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely fabulous hotel. Beautiful old building which has been renovated to a very high standard. Stunning interiors and staff were excellent.
Great location just off the main square near to lots of great restaurants yet very quiet. Worth paying for the amazing breakfast!
Julie
4 nachten verbleven in mei 2024
8/10 – Goed
Vicky
Reisde met familie
4 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel right in the centre of Krakow, only few minutes walk down one street and you’re in the main square. Staff on reception were all really helpful and friendly as were those working in the restaurant at breakfast time. Very pleasant, mannerable and friendly. We stayed in a superior room on the second floor, spacious with all required amenities, loved the underfloor heating in the bathroom.
Vicky
4 nachten verbleven in april 2024
10/10 – Uitstekend
Max
Reisde met partner
3 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing stay, loved every second of it! Highly recommend
Max
3 nachten verbleven in maart 2024
10/10 – Uitstekend
Andrew
Reisde met familie
6 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely hotel in a very convenient location. Staff were very friendly, polite and helpful at all times. Would definitely recommend
Andrew
4 nachten verbleven in april 2024
Reactie van Guest Relations Manager op 12 apr 2024
Dear Andrew,Thank you for sharing your experience with us.We are delighted to hear that you enjoyed your stay at our hotel and found our location convenient. It is fantastic to know that our staff provided you with friendly, polite, and helpful service throughout your time with us. We truly appreciate your recommendation and hope to welcome you back again in the future.Warm regardsKatarzyna MyśliwiecGuest Relations ManagerH15 Luxury Palace*****
10/10 – Uitstekend
Trevor
Reisde met familie
17 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location a couple of minutes walk from the busy Square. Staff at hotel were all so friendly and so accommodating. Breakfast was superb. Welcome drink of Processco was lovely. Could not fault the hotel and facilities. We used the pool/steam/sauna after a full day site seeing which so such a lovely end to the day. Would thoroughly recommend hotel
Trevor
2 nachten verbleven in maart 2024
Reactie van Guest Relations Manager op 19 mrt 2024
Dear Trevor,Thank you for sharing your experience with us. We are delighted to hear that you had such a wonderful stay and enjoyed our excellent location, friendly staff, superb breakfast, and the facilities including the pool, steam room, and sauna.It is fantastic to know that we could contribute to making your visit to Krakow memorable. Your recommendation means a lot to us.We look forward to welcoming you back for another enjoyable stay in the future.Warm regardsKatarzyna MyśliwiecGuest Relations ManagerH15 Luxury Palace*****
10/10 – Uitstekend
Sarah
Reisde met partner
29 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was fantastic. Our room was superb - clean, nicely decorated, full of special features including electric curtains, adjustable heated bathroom floor.
Without exception the staff were friendly, efficient and welcoming.
Breakfast was good.
We didn't eat in either restaurant but the bar was a pleasant place to sit for a nightcap.
The hotel is located perfectly for a short walk to the square and all local facilities.
I would definitely go back and wholeheartedly recommend.
Sarah
3 nachten verbleven in februari 2024
Reactie van Guest Relations Manager op 2 mrt 2024
Dear Sarah,Thank you very much for taking the time to share your wonderful feedback. We are thrilled to hear that you had a fantastic experience during your stay with us. It is heartening to know that you enjoyed the special features of your room, found our staff friendly and efficient, and appreciated the convenient location of our hotel.Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to Krakow. If there is anything specific you would like us to enhance or improve, please feel free to share your insights.Warm regardsKatarzyna MyśliwiecGuest Relations ManagerH15 Luxury Palace*****
10/10 – Uitstekend
Jakayla
28 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Jakayla
3 nachten verbleven in februari 2024
Reactie van Marcin op 6 mrt 2024
Dear Jakayla,Thank you for your recent stay at H15 Luxury Palace Hotel ***** and top-rating us. I am so delighted your stay in Krakow was even more memorable thanks to choosing our hotel. We are focused on providing extraordinary service at every stage of the Guest Journey. Our priority is to offer consistent luxury experience combining the splendid architecture and design with the top-notch service.We hope to have the opportunity to host you at H15 Luxury Palace Hotel ***** soon again.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
8/10 – Goed
Aiko
26 feb 2024
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Dear Aiko,Thank you for sharing your experience with us. We are pleased to hear that you found our hotel to be a quiet and clean place, providing a good night's sleep. Your comfort is of utmost importance to us, and we appreciate your feedback.We are sorry to learn about your slip in the bathroom, and we genuinely regret any inconvenience or concern it may have caused. Your safety is our top priority, and we will review the design and surfaces to identify and address any potential hazards.We value your input, and we hope to have the opportunity to welcome you back in the future, providing you with an even safer and more enjoyable stay.Warm regardsKatarzyna MyśliwiecGuest Relations ManagerH15 Luxury Palace*****
10/10 – Uitstekend
Richard
Reisde met partner
23 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely nothing that I’m able to fault at this hotel. Immaculately clean, staff extremely polite, smartly dressed and always helpful.
Rooms are stunning.
Location is perfect… literally 2min walk from main square on a nice quiet road.
I’ll definitely be back in Krakow and will stay here again for sure
Richard
4 nachten verbleven in februari 2024
Reactie van Guest Relations Manager op 25 feb 2024
Dear Richard,Thank you for your exceptional review. We are delighted to hear that your experience at our hotel was faultless. It is wonderful to know that you found our hotel immaculately clean, our staff extremely polite and helpful, and our rooms stunning.We are thrilled that our location on a quiet road added to the perfection of your stay. Your intention to return and stay with us again is the highest compliment, and we look forward to welcoming you back to Krakow.Kind regardsKatarzyna MyśliwiecGuest Relations ManagerH15 Luxury Palace*****
10/10 – Uitstekend
Jaakko
18 feb 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Jaakko
3 nachten verbleven in februari 2024
Reactie van Marcin op 6 mrt 2024
Dear Jaakko,Thank you for your recent stay at H15 Luxury Palace Hotel ***** and your high rating. I am pleased to learn your overall experience was great.At every stage of the service we take delight in delivering exceptional Guest Experience, whether it is SPA, breakfast, bellman service or dining experience. We believe the natural, engaged professional relation is vital to feel like home. And this is what we offer every Guest of our Hotel.We hope to have the opportunity to host you at H15 Luxury Palace Hotel ***** soon again.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Geverifieerde reiziger
Reisde met een groep
18 feb 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super séjour, calme et reposant dans la vieille ville. Le petit-déjeuner est exceptionnel 👌
Geverifieerde reiziger
1 nacht verbleven in februari 2024
Reactie van Marcin op 6 mrt 2024
Dear Guest,Thank you for your recent stay at H15 Luxury Palace Hotel ***** and top-rating us. I am so delighted you loved our breakfast. Indeed we focus on all aspects of the breakfast experience - menu selection, product quality, food presentation and home-made products. We bake breads, smoke meat and fish, produce pastries and jams. We care about choosing sustainable products that we are always ready to tell stories about.Our priority is to offer consistent luxury experience combining the splendid architecture and design with the top-notch service.We hope to have the opportunity to welcome you at H15 Luxury Palace Hotel ***** soon again.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Robert
Reisde met partner
6 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely excellent in all areas. We will be back.
Robert
3 nachten verbleven in januari 2024
Reactie van Marcin op 6 mrt 2024
Dear Robert,Thank you for your recent stay at H15 Luxury Palace Hotel ***** and posting this great review. Together with the Team we are thrilled to learn you enjoyed your whole stay and we managed to provide exceptional guest experience. We do our utmost so that the notion of luxury is delivered at every stage of the process. We hope to have the opportunity to host you at H15 Luxury Palace Hotel ***** soon again.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Kelly
Zakenreiziger
2 feb 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Kelly
12 nachten verbleven in januari 2024
Reactie van Marcin op 6 mrt 2024
Dear Kelly,Thank you for your recent stay at H15 Luxury Palace Hotel ***** and your positive feedback. I am delighted to learn you valued both the location and amenities as well as service that high. We are passionate about delivering exceptional guest experiences, so that the good memories of Krakow and our hotel last even longer.We hope to have the opportunity to host you at H15 Luxury Palace Hotel ***** soon again.Sincerely,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Robert
Reisde met familie
29 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a great property with an amazing staff. When we arrived, there was an issue with our booking. We had 3 rooms and needed specific types of beds in each room. The staff worked hard to accommodate us. Special thank you to Yana Arsenii.
Robert
Reactie van Guest Relations Manager op 3 feb 2024
Dear Robert,Thank you for taking the time to share your experience with us. We are thrilled to hear that you had a great stay at our property and that our staff made a positive impression on you.We understand that upon your arrival, there was an issue with your booking, particularly with the need for specific bed types in each of the three rooms. We apologize for any inconvenience this may have caused, but we are delighted to hear that our dedicated staff, especially Yana and Arsenii, worked diligently to accommodate your requirements. Providing exceptional service and ensuring our guests' comfort is our top priority, and we appreciate your understanding during this process.Your kind words and acknowledgment of our staff's efforts are truly appreciated. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Sincerely YoursKatarzyna MyśliwiecGuest Relations ManagerH15 Luxury Palace*****
10/10 – Uitstekend
ANNE
29 jan 2024
ANNE
3 nachten verbleven in november 2023
8/10 – Goed
Manjit
Reisde met familie
17 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Highly recommended.
Really wonderful stay . The Hotel is very centrally located . Rooms are generous , very comfortable. The bathrooms are spacious and spotless.
The entire team is very helpful .
Highly recommended.
Manjit
1 nacht verbleven in januari 2024
Reactie van Guest Relations Manager op 25 feb 2024
Dear Manjit,Thank you for your wonderful review.We are thrilled to hear that you had a really wonderful stay at our centrally located hotel. It's fantastic that you found our rooms generous and very comfortable, with spacious and spotless bathrooms.We appreciate your kind words about our entire team being very helpful. Your high recommendation means a lot to us, and we look forward to the pleasure of hosting you again for another exceptional experience.Warm regardsKatarzyna MyśliwiecGuest Relations ManagerH15 Luxury Palace*****
8/10 – Goed
Anuj
17 jan 2024
Anuj
2 nachten verbleven in januari 2024
10/10 – Uitstekend
Imran
10 jan 2024
Imran
2 nachten verbleven in januari 2024
10/10 – Uitstekend
Tanja
29 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Smukt hotel med fremragende morgenmad
Fantastisk smukt hotel med spa-afdeling og lille fitnessrum. Ligger helt centralt i rolig gade. Husk at vælge morgenmaden til, en af de bedste jeg har prøvet.
Tanja
2 nachten verbleven in december 2023
Reactie van Marcin op 5 jan 2024
Dear Tanja,Thank you for your recent stay at H15 Luxury Palace Hotel ***** and your top review. I am so delighted you loved our breakfast. The success of its story is a combination of fresh products and the special recipes by our Chef. The breakfast experience is very important for us - the menu, quality of ingredietns, food presentation and much of this being home-made. We bake breads, smoke meat and fish, produce pastries and jams. Our priority is to offer consistent luxury experience combining the splendid architecture and design with the top-notch service.We hope to have the opportunity to host you at H15 Luxury Palace Hotel ***** soon again.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Susanne
Reisde met een groep
22 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Susanne
3 nachten verbleven in december 2023
Reactie van Marcin op 5 jan 2024
Dear Susanne,Thank you for your recent stay at H15 Luxury Palace Hotel ***** and posting this great review. I am grateful you chose our hotel and valued the top service. The positive overall impression of our Guests are truly motivating for all of us here. We hope to have the opportunity to welcome you at H15 Luxury Palace Hotel ***** soon again.Sincerely,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Asgeir
11 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Asgeir
3 nachten verbleven in december 2023
Reactie van Marcin op 5 jan 2024
Dear Asgeir,Thank you for your recent stay at H15 Luxury Palace Hotel *****. Together with the whole Team we are delighted to learn your overall experience was great.We wish all our Guests consider us their cosy and luxurious home away from home. It is our priority to offer top-notch service and deliver outstanding Guest Experience.We hope to have the opportunity to host you at H15 Luxury Palace Hotel ***** soon again.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Andrew
Reisde met partner
8 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Andrew
Reactie van Marcin op 6 mrt 2024
Dear Andrew,Thank you for your recent stay at H15 Luxury Palace Hotel *****. Together with the whole Team we are delighted to learn your overall experience was great.We wish all our Guests consider us their cosy and luxurious home away from home. It is our priority to offer top-notch service and deliver outstanding Guest Experience.We hope to have the opportunity to host you at H15 Luxury Palace Hotel ***** soon again.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
John
Reisde met familie
8 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
John
Reactie van Marcin op 6 mrt 2024
Dear John,Thank you for your recent stay at H15 Luxury Palace Hotel ***** and top-rating us. I am delighted you consider your stay at our Hotel superb.At every stage of service we take delight in delivering exceptional Guest Experience.We hope to have the opportunity to host you at H15 Luxury Palace Hotel ***** soon again.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Tanya Marie
7 dec 2023
Tanya Marie
7 nachten verbleven in november 2023
Reactie van Marcin op 5 jan 2024
Dear Tanya Marie,Thank you for your recent stay at H15 Luxury Palace Hotel ***** and posting this great review. I am even more delighted to learn you valued both the location and amenities as well as service that high. We do our utmost so that the luxurious experience is delivered at every stage of the process. We hope to have the opportunity to welcome you at H15 Luxury Palace Hotel ***** soon again.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Nathan
6 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nathan
2 nachten verbleven in december 2023
Reactie van Marcin op 5 jan 2024
Dear Nathan,Thank you for your recent stay at H15 Luxury Palace Hotel ***** and top-rating us. I am delighted you consider your stay at our Hotel superb.At every stage of service we take delight in delivering exceptional Guest Experience, so that the good memories of Krakow and our hotel last even longer.We hope to have the opportunity to host you at H15 Luxury Palace Hotel ***** soon again.Sincerely,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
John
Reisde met partner
4 dec 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved everything about the H15 Luxury Palace - the nice big room with such a comfortable bed and enormous luxury bathroom, amazing breakfasts and the very classy spa and pool; above all the stand out for us were the charming and friendly staff
John
4 nachten verbleven in november 2023
Reactie van Marcin op 5 jan 2024
Dear John,Thank you for your recent stay at H15 Luxury Palace ***** and posting this great review. I am grateful you chose our hotel and in particular you valued the top service. Our Employees deliver it with delight every time they liaise with our Guests. Our priority is to offer consistent notion of luxury combining the splendid architecture and design with the top-notch service.We hope to have the opportunity to host you at H15 Luxury Palace Hotel ***** soon again.Yours sincerely,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Maureen
30 nov 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Maureen
5 nachten verbleven in november 2023
Reactie van Marcin op 5 jan 2024
Dear Maureen,Thank you for your recent stay at H15 Luxury Palace Hotel *****. I am truly grateful you shared your feedback. Together with the whole Team we are humbled to learn you gave us superb rating.It is our priority to offer top-notch service and deliver outstanding Guest Experience. We wish our Guests keep the best memories of Krakow and our hotel.We hope to have the opportunity to welcome you at H15 Luxury Palace Hotel ***** soon again.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Per Ivar
Reisde met een groep
26 nov 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Supert sted👍
Per Ivar
2 nachten verbleven in november 2023
Reactie van Marcin op 5 jan 2024
Dear Per Ivar,Thank you for your recent stay at H15 Luxury Palace Hotel ***** and top-rating us. I am so delighted to learn your stay in Krakow was even more memorable thanks to choosing our hotel. Our location is a great asset - in the quiet surrounding of St. John's Street, neighbouring the famous Czartoryski Museum housing Leonardo DaVinci's "Lady with the Ermine" and next to the beautiful late baroque Piarist church. Our Team Members are focused on providing extraordinary service at every stage of the Guest Journey. We hope to have the opportunity to host you at H15 Luxury Palace Hotel ***** soon again.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Karl-Aksel
23 nov 2023
Karl-Aksel
2 nachten verbleven in november 2023
Reactie van Marcin op 5 jan 2024
Dear Karl-Aksel,Thank you for your recent stay at H15 Luxury Palace Hotel ***** and your high rating. At every stage of the service we take delight in delivering exceptional Guest Experience, whether it is SPA, breakfast, bellman service or dining experience. We believe the natural, engaged professional relation is vital to feel like home. And this is what we offer every Guest of our Hotel.We hope to have the opportunity to host you at H15 Luxury Palace Hotel ***** soon again.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Janusz, Glenview
Reisde met een groep
20 nov 2023
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very pleasant stay in upscale hotel, great suite room, excellent food and top notch service.
Janusz
3 nachten verbleven in november 2023
Reactie van Marcin op 21 nov 2023
Dear Janusz,Thank you for your recent stay at H15 Luxury Palace Hotel ***** and your great review. It has been lovely to be reading such a great feedback. The attitudes and engagement of our staff is indeed cruicial to make a Guest's stay an unforgettable one. We work with people passionate about delivering outstanding service who consider their workplace not only a scope of duties to be performed, but put their hearts and souls into it. I am so delighted you valued the dining experience that much. We pay much of attention to the careful menu selection, quality of products we source locally, as well as food presentation. Exquisite cuisine is a combination of experience, knowledge and passion. The driving force behind is our Executive Chef , Mateusz Suliga.Inspired by the unique history of the palace, he reaches back to the oldest records of culinary historians and regional traditions, applying them to the contemporary. This has recently been aknowledged by Michelin Guide having Artesse restaurant at H15 Luxury Palace listed in the 2023 edition.We hope to have the opportunity to welcome you at H15 Luxury Palace Hotel ***** soon again.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Geverifieerde reiziger
10 nov 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
4 nachten verbleven in november 2023
Reactie van Marcin op 15 nov 2023
Dear Guest,Thank you for your recent stay at H15 Luxury Palace Hotel *****. I am truly grateful you shared your feedback. Together with the whole Team we are humbled to learn you gave us superb rating.It is our priority to offer top-notch service and deliver outstanding Guest Experience. We wish our Guests keep the best memories of Krakow and our hotel.We hope to have the opportunity to welcome you at H15 Luxury Palace Hotel ***** soon again.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Chris
7 nov 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect luxurious stay
Perfect in every way. Stayed in places twice the price with less standard
Chris
1 nacht verbleven in november 2023
Reactie van Marcin op 15 nov 2023
Dear Chris,Thank you for your recent stay at H15 Luxury Palace Hotel ***** and sharing your lovely review. Together with the whole Team we are delighted to learn you have just had a perfect luxurious stay at our hotel. Such a review powers us to reach out for more and it somehow assures me we can succeed combining the splendid architecture of the Palace, outstanding interior design and the top-notch service.We hope to have the opportunity to host you at H15 Luxury Palace Hotel ***** soon again.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Carol
5 nov 2023
Carol
3 nachten verbleven in oktober 2023
Reactie van Marcin op 5 jan 2024
Dear Carol,Thank you for your recent stay at H15 Luxury Palace Hotel ***** and top-rating us. I am delighted to learn you had an enjoyable experience.We hope to have the opportunity to host you at H15 Luxury Palace Hotel ***** soon again.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Rob
Reisde met familie
3 nov 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing breakfast choice. Great service and comfor
Everything was perfect apart from a little confusion about our room configuration and breakfast that was already paid for
Rob
4 nachten verbleven in oktober 2023
Reactie van Marcin op 7 nov 2023
Dear Rob,Thank you for your recent stay at H15 Luxury Palace Hotel ***** and posting this great review. I am grateful you valued the top service. Our associates deliver it with delight. I am so pleased you loved our breakfast. Indeed we focus on all aspects of breakfast experience - menu selection, product quality, food presentation and home-made products. We bake breads, smoke meat and fish, produce pastries and jams. We care about choosing sustainable products that we are always ready to tell stories about.Our priority is to offer consistent experience combining the splendid architecture and design with the top-notch service.We hope to have the opportunity to welcome you at H15 Luxury Palace Hotel ***** soon again.Yours sincerely,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
John
Reisde met familie
1 nov 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Splendid
John
3 nachten verbleven in oktober 2023
Reactie van Marcin op 1 nov 2023
Dear John,Thank you for your recent stay at H15 Luxury Palace Hotel ***** and taking the time to share this great review. We do our utmost so that the unique overall experience is delivered at every stage of the process. We take delight in delivering exceptional Guest Experience.We hope to have the opportunity to welcome you at H15 Luxury Palace Hotel ***** soon again.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Helen
Reisde met partner
30 okt 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
One of the best hotels I've ever stayed in, completely blown away by the room, the service, the location - so happy with the choice, and would not hesitate to re-book or recommend to anyone.
Helen
3 nachten verbleven in oktober 2023
Reactie van Marcin op 1 nov 2023
Dear Helen,Thank you for your recent stay at H15 Luxury Palace Hotel ***** and taking the time to share such a positive feedback.. I am delighted to know you enjoyed your stay and felt looked after by our team members.At every stage of the service we take passion in delivering exceptional Guest Experience, whether it is SPA, breakfast, bellman service or dining experience. We believe the natural, engaged professional relation is vital to feel like home. We hope to have the opportunity to welcome you back at H15 Luxury Palace Hotel ***** soon.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Pedro Jose
Reisde met familie
24 okt 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location and service
Pedro Jose
3 nachten verbleven in oktober 2023
Reactie van Marcin op 25 okt 2023
Dear Pedro Jose,Thank you for your recent stay at H15 Luxury Palace Hotel *****. I am delighted you valued the location and service. Indeed the corner of St. John's street is a picturesque one, with the hotel building being set between the medieval city walls and the baroque church. The interior design is a great combination of history and high-end technology.And as you kindly mentioned it is also about the service - at every stage we take passion in delivering exceptional Guest Experience, so that the good memories of Krakow and our hotel last even longer.We hope to have the opportunity to welcome you at H15 Luxury Palace Hotel ***** soon again.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Jan
23 okt 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastisk hoteloplevelse
Har boet på rigtig mange hoteller, men de tre nætter på dette hotel er klart de bedste overnatninger jeg har oplevet. Fantastisk værelse, personale og morgenmad. Spiste den ene aften hotellets gourmet menu, hvor oplevelsen langt oversteg prisen. Kun rosende ord til dette hotel.
Jan
3 nachten verbleven in oktober 2023
Reactie van Marcin op 25 okt 2023
Dear Jan,Thank you for your recent stay at H15 Luxury Palace Hotel ***** and your top review. It has been lovely to learn your fantastic review complimenting our hotel. I am so delighted you enjoyed the dining experience. We pay attention to the wide menu selection, quality of products we source locally, as well as food presentation. Artesse Restaurant which is the part of H15 Luxury Palace has recently been recognized by Michelin Guide and listed in the 2023 edition of the Guidebook. It is the smart, contemporary, fine dining place where you can enjoy the reinventions of historical Polish recipes. Our priority is to offer consistent luxurious experience combining the splendid architecture and design with the top-notch service in all areas.We hope to have the opportunity to host you at H15 Luxury Palace Hotel ***** soon again.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Geverifieerde reiziger
22 okt 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geverifieerde reiziger
2 nachten verbleven in oktober 2023
Reactie van Marcin op 25 okt 2023
Dear Guest,Thank you for your recent stay H15 Luxury Palace Hotel ***** and top-rating us. I am delighted you consider your stay at our Hotel superb.At every stage of service we take passion in delivering exceptional Guest Experience, so that the good memories of Krakow and our hotel last even longer.We hope to have the opportunity to host you at H15 Luxury Palace Hotel ***** soon again.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Johan
22 okt 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Familjen Wester
Fantastiskt välkomnande, bra service och personal. Härligt Spa och lyxig restaurang.
Johan
2 nachten verbleven in oktober 2023
Reactie van Marcin op 7 nov 2023
Dear Johan,Thank you for your recent stay at H15 Luxury Palace Hotel *****. I am delighted you had a wonderful overall experience and complimented the SPA.Our SPA combines tradition with modernity and sublime elegance of the interior. The amazing ambience is created by walls made of natural brick and stone, emphasized by the glow of candles. Luxurious treatments performed to the sound of relaxing music allow you to move into a land of blissful relaxation.We pay special attention to the Guest service - at every stage we take passion in delivering exceptional Guest Experience, so that the good memories of Krakow and our hotel last even longer.We hope to have the opportunity to welcome you at H15 Luxury Palace Hotel ***** soon again.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Kelly
20 okt 2023
Kelly
4 nachten verbleven in oktober 2023
Reactie van Marcin op 25 okt 2023
Dear Kelly,Thank you for your recent stay at H15 Luxury Palace Hotel *****. I am truly grateful you shared your feedback. Together with the whole Team we are humbled to learn you gave us superb rating.It is our priority to offer top-notch service and deliver outstanding Guest Experience. We hope to have the opportunity to welcome you at H15 Luxury Palace Hotel ***** soon again.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Johanna
19 okt 2023
Johanna
1 nacht verbleven in oktober 2023
Reactie van Marcin op 25 okt 2023
Dear Johanna,Thank you for your recent stay at H15 Luxury Palace Hotel ***** and posting this great review. We do our utmost so that the unprecedented experience is delivered at every stage of the process. We take delight in delivering exceptional memories.We hope to have the opportunity to welcome you at H15 Luxury Palace Hotel ***** soon again.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Søren
Reisde met familie
18 okt 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic location
Outstanding service
Søren
2 nachten verbleven in oktober 2023
Reactie van Marcin op 25 okt 2023
Dear Søren,Thank you for your recent stay at H15 Luxury Palace ***** and sharing the lovely review. I am grateful you chose our hotel and valued the service. Our Employees deliver it delightfully every time they liaise with our Guests. Our priority is to offer consistent luxury experience combining the splendid architecture and design with the top-notch service in all areas.We hope to have the opportunity to welcome you at H15 Luxury Palace Hotel ***** soon again.Yours sincerely,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Shakil
17 okt 2023
Shakil
1 nacht verbleven in oktober 2023
Reactie van Marcin op 25 okt 2023
Dear Shakil,Thank you for your recent stay at H15 Luxury Palace Hotel ***** and top-rating us. I am so delighted your stay in Krakow was even more memorable thanks to choosing our hotel. We are focused on providing well-remembered service at every stage of the Guest Journey. Our priority is to offer the notion of luxury combining the splendid architecture and design with the top-notch service and making it all well coherent.We hope to have the opportunity to welcome you at H15 Luxury Palace Hotel ***** soon again.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Søren
Reisde met familie
16 okt 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Outstanding service
Outstanding service provided by everyone.
Søren
3 nachten verbleven in oktober 2023
Reactie van Marcin op 17 okt 2023
Dear Søren,Thank you for your recent stay at H15 Luxury Palace Hotel ***** and posting this great review. I am grateful you chose our hotel and valued the top service. Our Employees deliver it with delight. We hope to have the opportunity to welcome you at H15 Luxury Palace Hotel ***** soon again.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Juliane
13 okt 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It could not have been better!!!
Juliane
1 nacht verbleven in oktober 2023
Reactie van Marcin op 17 okt 2023
Dear Juliane,Thank you for your recent stay at H15 Luxury Palace Hotel ***** and taking the time to share such positive feedback.. I am delighted to know you enjoyed your stay and felt looked after by our team members.At every stage of the service we take passion in delivering exceptional Guest Experience, whether it is SPA, breakfast, bellman service or dining experience. We believe the natural, engaged professional relation is vital to feel like home. We hope to have the opportunity to welcome you back at H15 Luxury Palace Hotel ***** soon.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****
10/10 – Uitstekend
Stanley
13 okt 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stanley
2 nachten verbleven in september 2023
Reactie van Marcin op 17 okt 2023
Dear Stanley,Thank you for your recent stay at H15 Luxury Palace Hotel *****. I am truly grateful you shared your feedback. Together with the whole Team we are humbled to learn you gave us such a high rating.It is our priority to offer top-notch service and deliver outstanding Guest Experience. We wish our Guests keep the best memories of Krakow and our hotel.We hope to have the opportunity to welcome you at H15 Luxury Palace Hotel ***** soon again.Sincerely yours,Marcin ZiobroGeneral ManagerH15 Luxury Palace *****