Thank you for sharing your experience, Marlon. We apologize for the issues you encountered during your stay and any inconvenience caused by the lack of assistance despite assurances. We'll address these concerns with our team to ensure better communication and prompt resolution of issues in the future. Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. If you choose to stay with us again, we'll do our best to ensure a more comfortable experience.

Hi Amanda! Thank you so much for staying with us and sharing your wonderful review with other travelers. We are thrilled to know you enjoyed your time at our place and appreciated our team efforts. Do come again!

Hi Carla. Thanks for staying with us and sharing your rating. We are sorry to know you were not satisfied with your recent stay. If you have any concerns, please do not hesitate to share them with local team by the phone number you had in check-in instructions. Hope to have a chance to host you again in the future for a flawless experience!

Thank you for your feedback, Irma! We're delighted you enjoyed your stay at Casita Palma. We're thrilled you liked the recent upgrades, including the magnesium pool. We appreciate your kind words about Ezra, and we're pleased to know that he provided helpful and friendly assistance during your stay. We hope to welcome you back soon!