Appartement (PALATIAL NOIRE II) | Luxe beddengoed, pillowtop-bedden, een minibar, een kluis op de kamer
Beschikbaarheid controleren

Beoordelingen van Arte By Thomas Chan

4.5 out of 5
Arte By Thomas Chan
66th Floor, Tower 2, Jalan Sultan Haji Ahmad Shah, Kuala Lumpur, Kuala Lumpur

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 19 van 41 beoordelingen" "
Gastenscore: 8 - Goed. 13 van 41 beoordelingen" "
Gastenscore: 6 - Redelijk. 2 van 41 beoordelingen" "
Gastenscore: 4 - Matig. 4 van 41 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 3 van 41 beoordelingen" "

8,6/10

Netheid

8,0/10

Personeel en service

7,8/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Sarinah

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Incroyable
Hôtel incroyable. Vu à couper le souffle, décoration très chargée mais extrêmement sympathique, excellent confort. Un peu isolé malgré tout mais avec de super restaurants en bas.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Alan

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
One of the most beautiful and elegant hotels we've stayed in. Highly recommend.
4 nachten verbleven in december 2023

10/10 – Uitstekend

Liza Y

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good service
Late check in smoothly and free upgraded to 2 bdrm suite for 4 of us.So considering.
1 nacht verbleven in december 2023

8/10 – Goed

Marina

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was good, clean but only deposit of RM500 is taking longer than other hotels to be released. Reception told me may take upto 3 weeks. Already 1 week still waiting ...
2 nachten verbleven in december 2023

10/10 – Uitstekend

Li

1 nacht verbleven in november 2023

10/10 – Uitstekend

Teck

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful design of the architecture
1 nacht verbleven in september 2023

10/10 – Uitstekend

Olsi

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place!!
2 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in juli 2023

8/10 – Goed

Alain

1 nacht verbleven in juli 2023

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in juli 2023

10/10 – Uitstekend

Setiawan

Reisde met een groep, Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfect
The hotel only serves the best for guest. This hotel is full of art and luxurious. The room is clean , spacy and comfy for family. Also the food preparing very fresh from tea time, fine dining and breakfast. Near this hotel have many choice of delicious food and mart. And we are enjoying me time very mich with kids in level 32 for the sky infinity pool and level R for the mosaic pool. All position very instagramable. Good screenshot for desktop or phone. Will stay more time here again.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Lili

Reisde met een groep, Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Funtastic
Arte lux hotel and full of art. Me and child enjoy it from the services until the food. All perfect.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Evan

1 nacht verbleven in juni 2023

8/10 – Goed

Tan

1 nacht verbleven in mei 2023

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in mei 2023

8/10 – Goed

Qing

3 nachten verbleven in april 2023

8/10 – Goed

pui ying

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
好有设计风格，网红店，很不错，但早餐种类少，不好吃，附近吃的地方少
3 nachten verbleven in april 2023

10/10 – Uitstekend

Kean Chai

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
GOOD HOTEL
Excellent hotel and we have good time there!
2 nachten verbleven in april 2023

8/10 – Goed

SEUNGYEON

Reisde met familie
Positief: Personeel en service
2 nachten verbleven in februari 2023

8/10 – Goed

Ole

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in januari 2023

10/10 – Uitstekend

RYU

2 nachten verbleven in januari 2023

8/10 – Goed

???

Reisde met familie
Positief: Netheid, personeel en service
エレベーターが来るのが遅い

10/10 – Uitstekend

Ann Rodiyanee

1 nacht verbleven in december 2022

4/10 – Matig

ELSIE

1 nacht verbleven in december 2022

10/10 – Uitstekend

KHASHINI

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
You get what you see in the pictures.

4/10 – Matig

Hong Yee

1 nacht verbleven in oktober 2022

8/10 – Goed

Ahmed

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Great building, location and suite with a wow factor. However, if looking for a stay with hotel service/amenities would recommend looking for alternatives.
6 nachten verbleven in augustus 2022
Reactie van Letitia op 23 sep 2022
Bonjour Mr Ahmed,Greetings. Thank you for your time to review us. All feedbacks are important to us and we will certainly look into it. Hope to serve you again in the future.Sincerely,Letitia ChuaReservation Manager

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
European Vibe Hotel
Pros: U will love every corner, truly magnificent artworks. Really good for honeymooners. They will allow u to eat free breakfast inside ur room. Receptionists handles all complaints professionally & helped us book our cab. Dinner was great but pricey. Skypool can't accomodate more people as it is a small area. Good speakers, Big TV have so many new movies downloaded on it. Publika Mall is just near this hotel. Great for photo-op from ground floor, gym, skypool, mosaic pool, inside ur rooms...u name it. Cons: They only provide 1 key & it's not that convenient for families if u will have different activities for the day. No one assisted us with our luggage when we arrived at ground floor, elevator sometimes don't work, one of us had to go up to 66th floor just to call luggage assistance, u can't use the mosaic pool. Wifi seems weaker when u're far from 66th floor. Not much activities for kids. Overall: Will definitely come back
Sky Pool
1 nacht verbleven in juli 2022
Reactie van Letitia op 23 sep 2022
Bonjour Sir/Madam,Greetings. Thank you for your time to review us. All feedbacks are important to us and we will certainly look into it. We truly apologies for the unpleasant experience about the lift. However, I am glad that you had a enjoyable experience with our environment and team. Hope to serve you again in the future.Sincerely,Letitia ChuaReservation Manager

10/10 – Uitstekend

Kelly

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Modern quirky hotel
Fantastic stay, beautiful rooms, restaurant and great service. We loved the quirky decor and the staff were so helpful especially the reception staff. We were in the cheapest room and it was still great. My only criticism was the pool. It was lovely but there were no pool towels and no one was maintaining it during the day. So no toilet roll or wiping down of wet furniture or floor area. I’ve still given 5 stars as we felt the actual hotel and staff were worth it. The hotel and rooms were super clean too. Would highly recommend.
3 nachten verbleven in juli 2022
Reactie van Letitia op 23 sep 2022
Bonjour Ms Kelly,Greetings. Thank you for your time to review us. All feedbacks are important to us and we will certainly look into it. It is unfortunate that we did not meet up your expectation for the pool. Just for your information, the pool is under building management and we definitely will follow up with them about the pool maintenance. However, I am glad that you had a pleasant experience with our environment and team. Sincerely,Letitia ChuaReservation Manager

10/10 – Uitstekend

Halim

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The design of the property is good
1 nacht verbleven in juni 2022

2/10 – Ontzettend slecht

FAZNA

1 nacht verbleven in mei 2022

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great design beautifully crafted European interior
Overall, it was a great stay in this beautifully crafted European style interior. Hospitality was good, and their Operations Director even offered to take us around and explain to us the design and style of the hotel, and also taking many photos at the right spots for us. However, there is no conicerge service at the ground floor lobby, and we had to handle the luggage and looking for entrance ourselves.
1 nacht verbleven in april 2022
Reactie van Letitia op 17 apr 2022
Thank you for the compliment and choosing us as your staycation. We will convey your advice to our management team and improve our service. Just kindly remind that you may contact our landline 03-6211 4888 if you need luggage assistance for your next stay at our hotel. Thank you and hope to serve you again in future.

10/10 – Uitstekend

SENTHILNATHAN, SUBANG JAYA

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very beautiful France design with plenty of room space.. definitely a great holiday weekend with family
1 nacht verbleven in maart 2022
Reactie van Letitia op 15 mrt 2022
Thank you so much for the compliment. So glad to heard that you and your family enjoy the stay. Hope to serve you again in the future.

10/10 – Uitstekend

Ahmad

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2021

8/10 – Goed

Jamie

1 nacht verbleven in december 2021

10/10 – Uitstekend

Muhammad

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2021
Reactie van General Manager op 20 okt 2021
Bonjour Muhammad, Thank you for taking the time to review us. I am happy to know you enjoyed your time here at the hotel. We most certainly hope to see you again someday soon. Warmest Regards, Mr. Yewin Fong General Manager

6/10 – Redelijk

Azmin, Petaling Jaya

Reisde met partner
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Decoration was out of this world. But overall, the hotel has a lot to improve; from untrained staff, to better lift system, to improving check in area. Don’t open the place to public when the facilities are not fully ready
1 nacht verbleven in oktober 2021
Reactie van General Manager op 18 okt 2021
Bonjour Mr. Azmin, Thank you for taking the time to review our hotel. We do apologize for your less than pleasant experience at the hotel. Please note that the lifts are not under the hotel management, rather the building management. We also share the lifts with another hotel named Ami Suites as well as residences. Rest assured that we are in the midst of discussions with the building management to improve the overall service. I am happy that you enjoyed our decorations. Warmest Regards, Mr. Yewin Fong General Manager

4/10 – Matig

Mohd Shahwari

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The room is super unique but the service is really bad. Guest need to pay a deposit for a dinner reservations, and on top of that the dress code for the restaurant are been told after you paid the deposit. Also you can’t get a refund if you want to cancel the reservation
3 nachten verbleven in september 2021
Reactie van General Manager op 5 okt 2021
Bonjour Mohd. Shahwari, Thank you for taking the time to review us. Yes, our restaurant does have a dress code and said dress code is spelled out in our Terms & Conditions upon booking confirmation. It was also stated in our Terms & Conditions that our deposits are non refundable but guests may reschedule their reservations to any time. We most certainly hope that you would offer us another chance to serve you better. Warmest Regards, Mr. Yewin Fong General Manager