Studio, uitzicht op stad, op de hoek | Een gratis minibar, een kluis op de kamer, een bureau
Beschikbaarheid controleren

Beoordelingen van The RuMa Hotel and Residences

5 out of 5
The RuMa Hotel and Residences
7 Jalan Kia Peng, Kuala Lumpur

Beoordelingen

9,6

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 268 van 319 beoordelingen" "
Gastenscore: 8 - Goed. 31 van 319 beoordelingen" "
Gastenscore: 6 - Redelijk. 13 van 319 beoordelingen" "
Gastenscore: 4 - Matig. 3 van 319 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 319 beoordelingen" "

9,8/10

Netheid

9,8/10

Personeel en service

9,8/10

Voorzieningen

9,8/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Lynn

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2020
Reactie van Guido Farina, General Manager op 3 mei 2020
Dear Lynn, Thank you very much for dropping us a 10 out of 10 review! We're glad you enjoyed your visit and hope to see you again very soon.

10/10 – Uitstekend

ingrid

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geweldig
Een woord. Geweldig! Onevenaarbaar!
2 nachten verbleven in juli 2019
Reactie van Guido Farina, General Manager op 2 aug 2019
Dear Ingrid, Thank you for such a wonderbaar review! It's indeed great to hear that your stay had been memorable. We hope to see you again when you return for another retreat in this amazing city. Take care and have a pleasant day ahead!

10/10 – Uitstekend

Nadi Ali

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing stay
4 nachten verbleven in maart 2024
Reactie van The RuMa Hotel and Residences op 2 apr 2024
Hi Nadi Ali,Thank you so much for taking the time to write to us! We’re really glad to hear that you had a wonderful stay here. We are looking forward to many more returns to The RuMa Hotel and Residences. Till then, Daniyal NgHotel Manager

10/10 – Uitstekend

Wai Yip

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A bit noisy when there are guests walk past outside at corridor and guest room door isn’t very sound proof.
4 nachten verbleven in maart 2024
Reactie van The RuMa Hotel and Residences op 2 apr 2024
Hi Wai Yip,Thank you so much for taking the time to share your experience with us. We’re glad to hear that you had a great experience here. We do take note of your feedback regarding the sound issue. Appreciate for your review and we will consider it for further improvement. We look forward to your return to The RuMa Hotel and Residences soon.Till then, Daniyal NgHotel Manager

10/10 – Uitstekend

Wei

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice hotel with twin tower view from a corner room
2 nachten verbleven in maart 2024
Reactie van The RuMa Hotel and Residences op 2 apr 2024
Hi Wei,Thank you so much for taking the time to write to us! We’re really glad to hear that you had a wonderful stay here. We are looking forward to many more returns to The RuMa Hotel and Residences. Till then, Daniyal NgHotel Manager

10/10 – Uitstekend

Nafisah

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice modern hotel, great amenities, great shopping and restaurants around. We only had breakfast at the hotel which I rate 5 stars. Real quality breakfast with just the right amount of options to choose from. Adi and his team at breakfast were very attentive. We had a great chat, overall very professional and knowledgeable. My check-in experience wasn’t outstanding. We were greeted with welcome drinks which was nice after a long journey. We received our room card at the check-in desk without being told which floor and it actually escaped us too. I then went back to the desk to ask which floor only to be told we were given the wrong room card. No staff joined us up to the floor to show us around the room or even how things work. It felt rushed but wasn’t busy. I appreciate a swift check-in experience but this wasn’t it. RUMA hotel provided my mum with a delicious birthday cake which we both loved. I would stay at RUMA again but had to point out the little observations. The only real great experience was at breakfast like mentioned before. Make the service a little more personable, warm and welcoming.
3 nachten verbleven in maart 2024
Reactie van The RuMa Hotel and Residences op 2 apr 2024
Hi Nafisah,Thank you so much for the great in-depth review! It is great to see that you had a great time and enjoyed an experience we strive to ensure to all of our guests. We look forward to your future stay here at The RuMa Hotel and Residences!Till then,Daniyal NgHotel Manager

10/10 – Uitstekend

Sarah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful and clean. Very easy to get around and walkable. The room is amazing.
4 nachten verbleven in maart 2024
Reactie van The RuMa Hotel and Residences op 19 mrt 2024
Hi Sarah, Thank you so much for taking the time to write to us! We’re really glad to hear that you had a wonderful stay here. We are looking forward to many more returns to The RuMa Hotel and Residences. Till then, Daniyal NgHotel Manager

10/10 – Uitstekend

Jesse

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very Nice Place to Stay
The hotel is amazing with an even better atmosphere. The employees are kind and accommodating in every aspect of the hotel experience.
2 nachten verbleven in februari 2024
Reactie van The RuMa Hotel and Residences op 4 mrt 2024
Hi Jesse,Thank you so much for taking the time to write to us! We’re really glad to hear that you had a wonderful stay here. We are looking forward to many more returns to The RuMa Hotel and Residences. Till then, Daniyal NgHotel Manager

10/10 – Uitstekend

Yeung Kwong

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2024
Reactie van The RuMa Hotel and Residences op 4 mrt 2024
Hi Yeung Kwong,Thank you so much for taking the time to give this perfectly scored review for your stay with us. We look forward to many more returns to The RuMa Hotel and Residences.Till then, Daniyal NgHotel Manager

10/10 – Uitstekend

susan

4 nachten verbleven in februari 2024
Reactie van The RuMa Hotel and Residences op 4 mrt 2024
Hi Susan,Thank you so much for taking the time to write to us! We’re really glad to hear that you had a wonderful stay here. We are looking forward to many more returns to The RuMa Hotel and Residences. Till then,Daniyal NgHotel Manager

10/10 – Uitstekend

Francesca

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Albergo super! 👍
Albergo top per posizione,servizio,gentilezza personale e piscina! Abbiamo mangiato al ristorante e anche qui servizio molto accurato e ottimo cibo,da provare!
2 nachten verbleven in februari 2024
Reactie van The RuMa Hotel and Residences op 27 feb 2024
Hi Francesca,Thank you so much for taking the time to write to us! We’re really glad to hear that you had a wonderful stay here. We are looking forward to many more returns to The RuMa Hotel and Residences. Till then, Daniyal Ng Hotel Manager

10/10 – Uitstekend

CHUNG MAN

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel in the city center. Is so conveniently. Staff have excellent service and elegant environment. You can enjoy your holiday in here.
4 nachten verbleven in februari 2024
Reactie van The RuMa Hotel and Residences op 27 feb 2024
Hi Chung Man,Thank you so much for taking the time to write to us! We’re really glad to hear that you had a wonderful stay here. We are looking forward to many more returns to The RuMa Hotel and Residences. Till then, Daniyal NgHotel Manager

10/10 – Uitstekend

Amy Lee

1 nacht verbleven in februari 2024
Reactie van The RuMa Hotel and Residences op 2 apr 2024
Hi Amy,Thank you so much for taking the time to give this perfectly scored review for your stay with us. We look forward to many more returns to The RuMa Hotel and Residences.Till then, Daniyal NgHotel Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Recommend 9.5
Location: A hotel i frequented every time i’m in KL. central, walking distance to KLCC & bukit bintang (pavi), bcs i personally dislike driving in KL. Check in: staffs 10/10. Love the welcome drinks, minibar & breakfast choices (if you pay for the room w these options). Amenities: Chill pool, but not kid friendly. Complete gym, if you need one. Never tried the bar. Parking is free (make sure to not tap your T&G, take their tickets instead). Room: The rooms are big, new furnitures. Contemporary feel. deep tub. Sometime u can hear your neighbours if they’re too loud. Sometimes it’s a bit dusty inside the room, but not too much (it could be less dusty).
1 nacht verbleven in februari 2024
Reactie van Hotel Manager op 6 feb 2024
Hi there,Thank you so much for taking the time to share your experience with us. We’re glad to hear that you had a great experience here. We do take note of your feedback regarding the room. Appreciate for constructive review and we will consider it for further improvement. We look forward to your return to The RuMa Hotel and Residences soon.Till then,Daniyal Ng

10/10 – Uitstekend

Matthew

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property, a nice change from the ‘big brands’, definitely a top choice for KL. Staff were very friendly and efficient and the location was convenient to key POIs.
1 nacht verbleven in januari 2024
Reactie van Hotel Manager op 6 feb 2024
Hi Matthew,Thank you so much for taking the time to write to us! We’re really glad to hear that you had a wonderful stay here. We are looking forward to many more returns to The RuMa Hotel and Residences. Till then,Daniyal Ng

10/10 – Uitstekend

Stephen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed at The Ruma Hotel for four days. What a wonderful stay it was, I've travelled all over the world over 35 years and this hotel rates in my top 5. Wouldn't fault anything.
3 nachten verbleven in januari 2024
Reactie van Hotel Manager op 6 feb 2024
Hi Stephen,Thank you so much for taking the time to write to us! We’re really glad to hear that you had a wonderful stay here. We are looking forward to many more returns to The RuMa Hotel and Residences. Till then,Daniyal Ng

10/10 – Uitstekend

Alex

1 nacht verbleven in januari 2024
Reactie van The RuMa Hotel and Residences op 29 jan 2024
Hi Alex,Thank you so much for taking the time to write to us! We’re really glad to hear that you had a wonderful stay here. We are looking forward to many more returns to The RuMa Hotel and Residences. Till then,Daniyal NgHotel Manager

10/10 – Uitstekend

Akis

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van The RuMa Hotel and Residences op 29 jan 2024
Hi Akis,Thank you so much for taking the time to write to us! We’re really glad to hear that you had a wonderful stay here. We are looking forward to many more returns to The RuMa Hotel and Residences. Till then,Daniyal NgHotel Manager

10/10 – Uitstekend

Mei

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Worth to stay and with high satisfaction
5 nachten verbleven in januari 2024
Reactie van The RuMa Hotel and Residences op 29 jan 2024
Hi there,Thanks for your thoughtful message! We're delighted you had a wonderful stay. Looking forward to welcoming you back to The RuMa Hotel and Residences many more times!Till then,Daniyal NgHotel Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Fantastic. Highly recommend to everyone!
Ruma is an excellent hotel to stay at in KL. I was so extremely pleased with them checking in on me via WhatsApp a few hours after checking into the room to let me know that they are ready to assist me in anything I needed help with during my stay there. Also really appreciated the early check in since I arrived before 3pm. I also noticed that the service is very well thought through. For example, when I checked into the room the window blinds beside the bathtub was up to let the sunlight in. At night when I went back to the room, the window blinds were down on its own for privacy. Such small touches of service here and there really distinguishes their service from other hotels! Location is also great, very centrally located.
1 nacht verbleven in januari 2024
Reactie van The RuMa Hotel and Residences op 29 jan 2024
Hi there,Thank you so much for taking the time to write to us! We’re really glad to hear that you had a wonderful stay here. We are looking forward to many more returns to The RuMa Hotel and Residences. Till then,Daniyal NgHotel Manager

10/10 – Uitstekend

Johnny, New York

2 nachten verbleven in januari 2024
Reactie van The RuMa Hotel and Residences op 13 feb 2024
Hi Johnny,Thank you so much for taking the time to give this perfectly scored review for your stay with us. We look forward to many more returns to The RuMa Hotel and Residences.Till then,Daniyal NgHotel Manager

10/10 – Uitstekend

Vivian

2 nachten verbleven in januari 2024
Reactie van The RuMa Hotel and Residences op 29 jan 2024
Hi Vivian,Thank you so much for taking the time to write to us! We’re really glad to hear that you had a wonderful stay here. We are looking forward to many more returns to The RuMa Hotel and Residences. Till then,Daniyal NgHotel Manager

8/10 – Goed

Rena

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
High quality authentic experience
I liked our stay in the RuMa hotel. Interior was impeccable, comfortable beds and nice amenities made our stay very pleasant. Location of the hotel is beneficial as well, very close to Petronas towers, aquarium and Pavilion shopping center. The area itself is very nice and comfortable to walk around. In terms of improvement areas I would like to mention breakfast, we ordered eggs few times and they were a bit bland/undercooked. I stayed with mom, and we celebrated her 80s birthday in KL. In 5star hotels I stayed previously, I had a nice experience when there were congratulation cards from the hotel administration on such special dates. I believe future hotel guests would appreciate this small act of kindness and care.
7 nachten verbleven in december 2023
Reactie van The RuMa Hotel and Residences op 29 jan 2024
Hi Rena,Thanks for choosing The RuMa! Thrilled you enjoyed the impeccable interior, comfy beds, and fantastic amenities. Breakfast feedback noted, and we're enhancing it. Big shoutout for celebrating your mom's 80th birthday with us! Your suggestion about congratulatory cards is fantastic; we'll add that touch. Excited to host you and your mom again! Till then,Daniyal Ng,Hotel Manager

10/10 – Uitstekend

Bahar

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service and food options in the restaurants and room service. Very clean and great amenities and an amazing pool.
5 nachten verbleven in januari 2024
Reactie van The RuMa Hotel and Residences op 10 jan 2024
Hi Bahar,Thank you for sharing your experience! We're thrilled you enjoyed our excellent service, diverse dining options, and clean amenities. We can't wait to welcome you back for another enjoyable stay!Till then,Daniyal NgHotel Manager

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van The RuMa Hotel and Residences op 10 jan 2024
Hi there,Thank you so much for taking the time to give a score for your stay with us. We look forward to many more returns to The RuMa Hotel and Residences.Till then,Daniyal NgHotel Manager

10/10 – Uitstekend

Tugba

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed at the Ruma for NYE and had a great experience. The staff are very helpful and professional.
Reactie van The RuMa Hotel and Residences op 10 jan 2024
Hi Tugba,Thank you for choosing The RuMa Hotel and Residences for your NYE stay! We're delighted you had a great time and found our staff helpful and professional. We look forward to hosting you again soon!Till then,Daniyal NgHotel Manager

8/10 – Goed

Anna

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van The RuMa Hotel and Residences op 10 jan 2024
Hi Anna,Thank you so much for taking the time to score us for your stay with us. We look forward to many more returns to The RuMa Hotel and Residences.Till then,Daniyal NgHotel Manager

10/10 – Uitstekend

Oscar, Charlotte

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van The RuMa Hotel and Residences op 10 jan 2024
Hi Oscar,Thank you so much for taking the time to give this perfectly scored review for your stay with us. We look forward to many more returns to The RuMa Hotel and Residences.Till then,Daniyal NgHotel Manager

10/10 – Uitstekend

liu

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff are friendly and well trained very kind to guests
1 nacht verbleven in december 2023
Reactie van The RuMa Hotel and Residences op 10 jan 2024
Hi Liu,Thank you so much for your lovely review! It is great to know that you enjoyed staying with us. We look forward to many more returns to The RuMa Hotel and Residences.Till then,Daniyal NgHotel Manager

10/10 – Uitstekend

MARIANA

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Volvería siempre!
Hermoso hotel en Kuala Lumpur, excelente su ubicación, diseño y atención. Es un lugar increíble para pasar unos días en la ciudad, los detalles muy bien cuidados, la habitación hermosa y cómoda, sumamente limpia y con el detalle del frigobar incluido en la tarifa. El desayuno completísimo y exquisito
2 nachten verbleven in november 2023
Reactie van The RuMa Hotel and Residences op 6 dec 2023
Hi Mariana,Thank you for your wonderful review! We're thrilled to hear you enjoyed our hotel's design, location, and attention to detail. We hope to welcome you back for another incredible stay!Till then,Daniyal NgHotel Manager

10/10 – Uitstekend

Tanya

2 nachten verbleven in november 2023
Reactie van The RuMa Hotel and Residences op 6 dec 2023
Hi Tanya,Thank you so much for taking the time to give this perfectly scored review for your stay with us. We look forward to many more returns to The RuMa Hotel and Residences.Till then,Daniyal NgHotel Manager

10/10 – Uitstekend

Chenbo

3 nachten verbleven in november 2023
Reactie van The RuMa Hotel and Residences op 6 dec 2023
Hi Chenbo,Thank you so much for taking the time to give this perfectly scored review for your stay with us. We look forward to many more returns to The RuMa Hotel and Residences.Till then,Daniyal NgHotel Manager

10/10 – Uitstekend

Mustafa bin S Jaafar Alsagoff

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had an amazing stay at the hotel. Great service from start to end. The location is perfect too; close to both Pavilion and KLCC. We will definitely be back.
2 nachten verbleven in oktober 2023
Reactie van The RuMa Hotel and Residences op 6 nov 2023
Hi Mustafa,Thank you for your wonderful review. We are glad to know that you enjoyed your stay with us at The RuMa Hotel and Residences. We appreciate your kind words about our hotel services and convenient location. We look forward to welcoming you back in the future.Till then,Daniyal NgHotel Manager

10/10 – Uitstekend

Vish

3 nachten verbleven in oktober 2023
Reactie van The RuMa Hotel and Residences op 6 nov 2023
Hi Vish,Thank you so much for taking the time to give this perfectly scored review for your stay with us. We look forward to many more returns to The RuMa Hotel and Residences.Till then,Daniyal NgHotel Manager

10/10 – Uitstekend

Sheng Yi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van The RuMa Hotel and Residences op 6 nov 2023
Hi Sheng Yi,Thank you so much for taking the time to give this perfectly scored review for your stay with us. We look forward to many more returns to The RuMa Hotel and Residences.Till then,Daniyal NgHotel Manager

6/10 – Redelijk

Peter

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
Cleanliness was substandard considering the representation made about the additional care taken due to Covid. we found toothpaste on toilet door handle, fingerprints on toilet buttons and general cleanliness was average.
6 nachten verbleven in september 2023
Reactie van The RuMa Hotel and Residences op 6 nov 2023
Hi Peter,Thank you for sharing your feedback with us. We take all guest comments seriously and use them to continuously improve our services. We appreciate your input and hope to welcome you back in the future.Till then,Daniyal NgHotel Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent stay
Amazing stay - the corner suite is gorgeous and set up wonderfully. Everything from the bed to the decor was thoughtfully executed and our short stay truly felt like coming home.
3 nachten verbleven in oktober 2023
Reactie van The RuMa Hotel and Residences op 6 nov 2023
Hi there,Thank you for your lovely review! We are glad to know that you enjoyed your stay with us at The RuMa Hotel and Residences. We appreciate your kind words about our room and hotel ambiance. We look forward to welcoming you back in the future.Till then,Daniyal NgHotel Manager

10/10 – Uitstekend

Wade

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
yes, is a 5 star hotel. Everything was in good shape, staff excellent, very helpful. Chef is Avant-garde, so ask how dishes will be presented. The food was consistently good.
5 nachten verbleven in september 2023
Reactie van Till then, Daniyal Ng Hotel Manager op 20 sep 2023
Hi Wade,Thank you for your review! We're delighted you enjoyed your stay and found our staff helpful. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Mohamed

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Et hotel der skal opleves
Fantastisk ophold, faciliteterne var supper såvel servicen og staff.
3 nachten verbleven in september 2023
Reactie van Till then, Daniyal Ng Hotel Manager op 20 sep 2023
Thank you for your fantastic review! We're delighted to hear you had a superb stay and found our facilities, service, and staff to your liking. We hope to welcome you back for another fantastic experience in the future!

10/10 – Uitstekend

Yumi

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was very comfortable for the duration of my stay. All the staff were friendly. I would recommend it to all my friends.
3 nachten verbleven in september 2023
Reactie van Till then, Daniyal Ng Hotel Manager op 20 sep 2023
Hi Yumi,Thank you so much for your lovely review! It is great to know that you had an enjoyed staying with us. We really look forward to many more returns to The RuMa Hotel and Residences.

8/10 – Goed

Mandy Susanna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall I think this is a really good hotel. Very convenient to go around, right at the heart of they city. The room is great but we encounter
1 nacht verbleven in september 2023
Reactie van Till then, Daniyal Ng Hotel Manager op 7 sep 2023
Hi Mandy,Thank you so much for your lovely review! We are glad to know that you enjoyed your stay with us at The RuMa Hotel and Residences! We are looking forward to welcoming you back again in the future.

10/10 – Uitstekend

Natalia

2 nachten verbleven in augustus 2023
Reactie van Till then, Daniyal Ng Hotel Manager op 20 sep 2023
Hi Natalia,Thank you so much for taking the time to give this perfectly scored review for your stay with us. We look forward to many more returns to The RuMa Hotel and Residences.

10/10 – Uitstekend

Ryan

2 nachten verbleven in augustus 2023
Reactie van Till then, Daniyal Ng Hotel Manager op 15 aug 2023
Hi Ryan,Thank you so much for taking the time to give this perfectly scored review for your stay with us. We look forward to many more returns to The RuMa Hotel and Residences.

10/10 – Uitstekend

Dai

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
今回Corner Syudioに泊まったのですが、部屋からはペトロナスツインタワーは見えず、、、それだけが残念でしたが、それ以外とてもよかったです！
2 nachten verbleven in juli 2023
Reactie van Till then, Daniyal Ng Hotel Manager op 11 aug 2023
Hi Dai,Thank you for choosing to stay with us and for your feedback. We're glad you had a great stay overall. We apologize for the disappointment regarding the view from the Corner Studio. Just to clarify, we offer two types of Corner Studio: city view and twin tower view. We hope to have the chance to welcome you back in the future.

10/10 – Uitstekend

Ka Chun

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
可惜沒有提供一次性的浸浴套
3 nachten verbleven in juli 2023
Reactie van Till then, Daniyal Ng Hotel Manager op 13 jul 2023
Hi Ka Chun,Thank you for your feedback. We apologize for not providing disposable bathing kits. We will take your suggestion into consideration and strive to improve our services. We appreciate your support and hope to have the opportunity to welcome you back in the future.

10/10 – Uitstekend

Michelle

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Joshua the concierge was very helpful to my sister. He helped her transport to Singapore.
1 nacht verbleven in juni 2023
Reactie van Till then, Daniyal Ng Hotel Manager op 13 jul 2023
Hi Michelle,Thank you for your feedback. We're pleased to hear that Joshua, our concierge, provided helpful assistance to your sister for transportation to Singapore. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 – Uitstekend

D. Michael, Palm Springs

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is just a beautiful property -- so unique and cool. great vibe. Loved the outdoor lounge are and the gym--- and the Librari for quick meeting and light food.
4 nachten verbleven in juni 2023
Reactie van Till then, Daniyal Ng Hotel Manager op 13 jul 2023
Hi there,Thank you for your review. We're glad you enjoyed the stay at The RuMa Hotel and Residences. We appreciate your feedback and hope to welcome you back for another enjoyable experience.

10/10 – Uitstekend

Jeffrey

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s a really nice and comfortable hotel. Highly recommended.
2 nachten verbleven in juni 2023
Reactie van Till then, Daniyal Ng Hotel Manager op 14 jun 2023
Hi Jeffrey,Thank you for your kind review! We're thrilled to hear that you found The RuMa Hotel and Residences to be really nice and comfortable. We strive to provide our guests with exceptional experiences, and we're delighted that we met your expectations. We look forward to welcoming you back in the future.

2/10 – Ontzettend slecht

Guang Zong

1 nacht verbleven in mei 2023
Reactie van Till then, Daniyal Ng Hotel Manager op 14 jun 2023
Hi there,Thank you for sharing your feedback. We apologize for falling short of your expectations during your stay. We would appreciate the opportunity to understand your concerns better and work towards a resolution.

10/10 – Uitstekend

Linda Marie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
C
6 nachten verbleven in mei 2023
Reactie van Till then, Daniyal Ng Hotel Manager op 14 jun 2023
Hi Tay,Thank you so much for taking the time to give this perfectly scored review for your stay with us. We look forward to many more returns to The RuMa Hotel and Residences.