3 buitenzwembaden, ligstoelen bij het zwembad
Beschikbaarheid controleren

Beoordelingen van Novotel Lombok Resort and Villas

4 out of 5
Novotel Lombok Resort and Villas
Pantai Putri Nyale, Mandalika Resort, Kuta, Lombok

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 115 van 279 beoordelingen" "
Gastenscore: 8 - Goed. 107 van 279 beoordelingen" "
Gastenscore: 6 - Redelijk. 36 van 279 beoordelingen" "
Gastenscore: 4 - Matig. 17 van 279 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 279 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

8,6/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staf, only thing that i dissliked were the average prices in the hotel, they are too high for this island.
2 nachten verbleven in maart 2020
Reactie van Robby Irawan op 14 mrt 2020
Dear Mr. Valued guest, Warm greetings from Novotel Lombok Resort and Villas! Thank you for sending us your great feedback, we are delighted to know that your overall experience was good. And that glad to read that you particularly liked and enjoyed our services. Again thank you and we look forward to welcome you back for another great stay. Best regards,

10/10 – Uitstekend

Eva

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beste hotel in de regio
Beste hotel in de regio, er is dan ook niet zo heel veel te kiezen hier. Kamers zijn ruim en luxueus. Resort was veel te doen, activiteiten, restaurants, bars, entertainment, zwembad. Strand was prachtig. Ze denken hier aan alles.
Reactie van GM op 22 dec 2016
Dear Eva, Warmest greetings from Novotel Lombok Resort and Villas Thank you for taking your precious time to share your feedback on your recent stay at Novotel Lombok Resort & Villas. I am delighted to hear that you enjoyed your stay with us and that you were pleased with Great view, beautiful villas, beautiful white sandy beach, friendly and helpful staffs. We particularly appreciate your comments as you provide us with valuable encouragement and help us in our constant endeavor to offer the finest levels of hospitality to our guests. We will continuously be doing our extra efforts to ensure all of our customers have a memorable experience. I do hope that you can visit us again soon and that I have a chance to meet you personally and ensure that you would have a better experience. Once again thank you for sharing your great feedback and we are looking forward to welcoming you back to the resort in the nearest future. Sincerely yours, Charles Choi, General Manager

8/10 – Goed

Sophia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We love this property it’s our third time here but it doesn’t seem as good as it used to be. Both our sinks were clogged and the stoppers were dirty. The restaurant has gotten super pricey and the service charge is twice other hotels. Breakfast was good but very limited in choice and quantity. For the price we hope for better.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Poh Cheng

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our group had a great time staying at Novotel. Thanks Mr Khalil of reservation for all the assistance with room requests, transportation arrangement with Mr Sidik (he is the best to bring us around) and special Birthday celebration dinner arrangement. The teams from reception, the bar, restaurants, chef, house keeping are always giving their best services. BIG Thank you everyone for our group awesome holiday.
3 nachten verbleven in maart 2024

10/10 – Uitstekend

Daiki

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
スタッフ　施設　景色　全てにおいて最高

10/10 – Uitstekend

Matthew

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van Deni op 28 sep 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Deni PardiyanFront Office Manager

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in september 2023
Reactie van Deni op 18 sep 2023
Dear Daniel,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Deni PardiyanFront Office Manager

10/10 – Uitstekend

Bruno

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
L’hôtel est isolé et est à 5 km de la ville de kuta
2 nachten verbleven in september 2023
Reactie van Deni op 18 sep 2023
Madame/Monsieur BrunoNous vous remercions pour vos commentaires suite à votre séjour à Novotel Lombok Resort & Villa.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments lesmeilleursDeni PardiyanFront Office Manager

10/10 – Uitstekend

Nick

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
staff were excellent
5 nachten verbleven in september 2023
Reactie van Deni op 12 sep 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Deni PardiyanFront Office Manager

8/10 – Goed

valerie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Très bel hôtel ... en dehors des courses de motos
Très bel hôtel à la décoration raffinée sur une belle plage ( mais pas la plus belle du coin). Nous devions y passer 3 nuits et la 1ère journée a été trés agréable mais malheureusement nous avons du annuler notre dernière nuit car une compétition de motos avait lieu sur le circuit juste derrière l'hôtel et les bruits de motos envahissaient l'hôtel et la plage. Cette zone de Lombok se développe malheureusement de façon anarchique et c'est bien dommage car, en dehors des compétitions, le calme dans l'hôtel est absolu et nous avions passé une très belle journée à profiter de la plage
3 nachten verbleven in augustus 2023
Reactie van Deni op 12 sep 2023
Dear Guest,Warmest Greeting from Novotel Lombok Resort and Villas.We very much appreciate your comments regarding your stay at Novotel Lombok. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.However we are regret that your previous experience did not meet your expectations; please allow me to express my sincerest apologies. The information regarding the event at the circuit updated daily include the noise level that may caused on our information board for our guest preferences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Deni PardiyanFront Office Manager

10/10 – Uitstekend

Anton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My stay at Novotel was last minute, due to travel issues between Jakarta and Bali. I wish I would have spent my entire time at Novotel. The beach was amazing and staff incredible. The room was clean and modern, while the property was classic and well maintained. Check my Insta story @emderrevin for a sneak peak of what to expect. I will return for a much longer stay.
1 nacht verbleven in juni 2023

2/10 – Ontzettend slecht

Jun Toshio

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Do not stay at this hotel
The worst chain hotel I ever stayed! We booked this hotel at first because we thought it was a safe choice, as it is part of the Novotel hotel chain. Turns out that this was the worst experience we could’ve imagine. The room smelled like mold, the room really could use a renovation, and the breakfast food was not good. The hotel is very old and I am surprised it is still on business. Please do not stay there! Waste of money.
3 nachten verbleven in mei 2023

8/10 – Goed

Susan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice beach
Comfortable, nice beach, access to town by car
3 nachten verbleven in mei 2023
Reactie van Wira op 28 mei 2023
Dear SusanWe very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,WiraAsst. Front Office Manager

10/10 – Uitstekend

Jeff

1 nacht verbleven in april 2023
Reactie van Dicky Maulana op 28 apr 2023
Dear Jeff, Thank you for your great 5 * review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dicky Maulana Front Office & Guest Experience Manager

10/10 – Uitstekend

Arif

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2023
Reactie van Dicky op 1 mrt 2023
Dear Arif, Thank you for your great 5 * review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dicky Maulana Front Office & Guest Experience Manager

10/10 – Uitstekend

Daiki

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All good nothing bad
8 nachten verbleven in februari 2023
Reactie van Dicky op 16 feb 2023
Dear Daiki, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Dicky MaulanaFront Office Manager

10/10 – Uitstekend

Emma, Wantirna South

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice service and great property.
5 nachten verbleven in oktober 2022
Reactie van Dicky op 1 nov 2022
Dear Emma, Thank you for your great 5 * review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dicky Maulana Front Office & Guest Experience Manager

10/10 – Uitstekend

Nadia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Abbiamo alloggiato in una villa sasak (n 504), semplicemente fantastica. Dotata di ogni comfort, ben climatizzata e ben posizionata rispetto a spiaggia e servizi della struttura. Personale attento, disponibile e molto gentile. Abbiamo cenato e pranzato in un paio di occasioni durante il ns soggiorno. Alternativa comoda a prezzi accettabili quando non si ha voglia di raggiungere Kuta. Abbiamo anche usufruito del servizio laundry (ottimo) e noleggio scooter (prezzi in linea con mercato). Torneremo e consigliamo
1 nacht verbleven in oktober 2022
Reactie van Dicky op 11 okt 2022
Dear Nadia, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. Thank you for highlighting our location by the beach, rooms, facility as well as our staff and food. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Dicky MaulanaFront Office Manager

10/10 – Uitstekend

Nigel

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Generally quite satisfied overall.
10 nachten verbleven in augustus 2022
Reactie van Dicky op 11 okt 2022
Dear Nigel, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Dicky MaulanaFront Office Manager

6/10 – Redelijk

Yu Yu

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
不值得再次入住
上次入住，清潔度完全不行，電話上面有鼻涕，廁所沒有打掃乾淨，噁心到極點，反應後，也沒有任何人處理 本來決定不會再入住，但是家人是Novotel 支持者，選擇再給一次機會 所以這次訂的是家庭兩房，一進入房間就是惡臭味，經理到達現場後，幫我們換了新房間。 換了之後，變成新房間有潮濕味，已經懶得反映了。
1 nacht verbleven in juni 2022
Reactie van Dicky op 25 jun 2022
Dear Yu Yu, Thank you for taking the time to tell us about your experience at the Novotel Lombok Resort & Villas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are deeply sorry about the inconveniences caused by the bad smell in your room. The experiences described indeed do not reflect the level of service we strive to provide for our guests at Novotel. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dicky Maulana Front Office Manager

8/10 – Goed

Ikarini

Positief: Netheid, personeel en service en comfort kamer
5 nachten verbleven in april 2022

2/10 – Ontzettend slecht

Yu Yu

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
史上最爛的Novotel
房間無比噁心。 首先，門扣壞掉，本來不以為意，然後想沖澡，發現廁所地板全是沙子，花了一些時間沖洗，等到要使用吹風機，又發現吹風機壞掉，拿起話筒要反應給櫃檯人員，發現電話上滿是鼻屎，入住當天，一肚子火。 隔天早餐，要了一杯咖啡，喝到一半，發現嘴巴有東西吐出來，是蒼蠅！ 這是什麼噁心又令人發火的經驗。 整個過程中都有反應完全沒有得到一個讓我能接受的道歉，爛爆了！
1 nacht verbleven in januari 2022
Reactie van Henry Morgan - Front Office Manager op 14 jan 2022
Dear Mr. Valued guest, Warm greetings from Novotel Lombok Resort and Villas! Thank you for sending us your feedback, we are sorry to know that your overall experience was unpleasant. We hope that we have we have time to send you better experiences. Again thank you and we look forward to welcome you back for a better stay. Best Regards.

8/10 – Goed

BRIGITTE

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in maart 2020

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Veuillez lire les précédents messages ...............................
16 nachten verbleven in februari 2020
Reactie van Robby Irawan op 14 mrt 2020
Dear Mr. Valued guest, Warm greetings from Novotel Lombok Resort and Villas! Thank you for sending us your feedback, we are sorry to know that your overall experience was unpleasant. We hope that we could have your comments so that we can identify our improve area. Again thank you and we look forward to welcome you back for a better stay.

10/10 – Uitstekend

Mom Pee

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A right choice for our stay at Kuta
We had a wonderful stay at Novotel Lombok. It is a beautiful resort looking like a lost world with attractive sculptures . The staff is efficient in arranging tours for us. We had a wonderful dinner at the hotel restaurant. The breakfast was nice with lots of varieties.
1 nacht verbleven in januari 2020
Reactie van Robby Irawan op 14 mrt 2020
Dear Mr. Mom, Warm greetings from Novotel Lombok Resort and Villas! Thank you for sending us your great feedback, we are delighted to know that your experience has been wonderful. And that glad to read that you particularly liked and enjoyed all facilities and services. Again thank you and we look forward to welcome you back for another great stay. Best regards,

10/10 – Uitstekend

Tim, Sydney

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic location, not “overbuilt”, it works nicely with the local environment and doesn’t overpower it. By far my greatest compliment is to the staff. From the super friendly breeze bar staff, to reception, management and the cleaners the service was universally excellent. To name a few (although I’ll miss many), thank you to Jan, Mukti, Anto, Jumardi, Ryadi and Santana, you all once again made it a memorable stay and I will be back this year!
6 nachten verbleven in september 2019
Reactie van Robby Irawan op 14 mrt 2020
Dear Mr. Tim, Warm greetings from Novotel Lombok Resort and Villas! Thank you for sending us your great feedback, we are delighted to know that your overall experience has been so great. And that glad to read that you particularly liked and enjoyed all facilities and services. Again thank you and we look forward to welcome you back for another great stay. Best regards,

4/10 – Matig

Ditte A.

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Old run down hotel
4 nachten verbleven in januari 2020
Reactie van Robby Irawan op 14 mrt 2020
Dear Ditte, Greetings from Novotel Lombok Resort and Villas! Thank you for taking the time to send us your feedback, we are sorry to know that your overall experience was unpleasant due to our hotel did not meet your expectations. Regards,

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice beach front hotel with good breeze. Walking distance to a perfect spot to watch sunset. The sand is more pebble type and not as smooth as those found in gili islands. Breakfast is good and breeze bar serve some good happy hour cocktails. Watch out for the flies though. It is just irritating you have to fight your meals with flies. Management should have installed those electric flies buster at the restaurant. As for the rooms, they are ok and the only complains is there is no lift if you got 3rd floor room. Not suitable for those who have issue climbing stairs. Now the biggest minus point if you stay at Novotel, you get screwed if you dont have your own transport. There are no gojek or taxi. Only private cars. They charged a return trip from hotel to Kuta Lombok for 90k rupiah. It is only less than 3km one way and you can imagine the amount you rake up at the end of stay. Hotel should have provide shuttle service like those at Novotel Benoa Bali. Overall i still find Novotel the best hotel at Kuta and it is only the transport which is the biggest sore for visitors.
3 nachten verbleven in januari 2020

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2019
Reactie van Robby Irawan op 26 dec 2019
Dear Guest, Greetings from Novotel Lombok Resort and Villas! Thank you for sending us your feedback, we are glad to know that you had an overall great stay with us. Assured, that I will share this feedback to all team. Thank you again and we hope to welcome you back for an even better stay. Regards,

4/10 – Matig

herbert

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Abgewohntes 3 Sterne Hotel mit gutem Namen
Hotel ist sehr abgewohnt, Die Zimmer ebenso, meist ohne Balkon od.Terasse. Möglicher Weise sind die Suiten besser. Die Pools wirken ebenfalls heruntergekommen und bieten sehr wenig Liegemöglichkeit. Meer nicht einladend und den halben Tag Ebbe -felsig. In den Ort kommt man nur mit dem Taxi. Abends neben der Bar werden lautstark Actionfilme gespielt, sodass ein entspannter Sundowner nicht möglich ist. Positiv sind der bemühte Manager und die Massagen hervor zu heben. Frühstück war in Ordnung.
2 nachten verbleven in december 2019
Reactie van Robby Irawan op 26 dec 2019
Dear herbert, Greetings from Novotel Lombok Resort and Villas! Thank you for sending us your feedback, we are glad to know that you had an overall great stay with us. Assured, that I will share this feedback to all team. Thank you again and we hope to welcome you back for an even better stay. Regards,

10/10 – Uitstekend

PhilNeo

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Secluded spot, beautiful premises and wonderful staff
3 nachten verbleven in december 2019
Reactie van Robby Irawan op 26 dec 2019
Dear PhilNeo, Greetings from Novotel Lombok Resort and Villas! Thank you for sending us your feedback, we are glad to know that you had an overall great stay with us. Assured, that I will share this feedback to all team. Thank you again and we hope to welcome you back for an even better stay. Regards,

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect view and cleanliness
1 nacht verbleven in december 2019
Reactie van Robby Irawan op 26 dec 2019
Dear valued guest, Greetings from Novotel Lombok Resort and Villas! Thank you for sending us your feedback, we are glad to know that you had an overall great stay with us. Assured, that I will share this feedback to all team. Thank you again and we hope to welcome you back for an even better stay. Regards,

4/10 – Matig

Geverifieerde reiziger

1 nacht verbleven in november 2019
Reactie van Robby Irawan op 26 dec 2019
Dear valued guest, Greetings from Novotel Lombok Resort and Villas! Thank you for sending us your feedback, we are sorry to know that your overall stay did not meet your expectations. Rest assured, that I will share to all team for us to be able to improve our quality. Thank you again and we hope to welcome you back for an even better stay. Regards,

10/10 – Uitstekend

Lars Andreas

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Familie ferie.
Meget hyggelig personalet! Fantastisk service! Hit reiser vi gjerne igjen! Våre barn storkoste seg her! Og jeg kan anbefale hotellet på det varmeste! Noen vil si at hotelle begynner å bli eldre. Det er sant, men naturen og personalet etc er så bra at det veier opp mange gangen😊. Vi bodde i family villa i juli 2019.
9 nachten verbleven in juli 2019
Reactie van Robby Irawan op 26 dec 2019
Dear Lars, Greetings from Novotel Lombok Resort and Villas! Thank you for sending us your feedback, we are glad to know that you had an overall great stay with us. Assured, that I will share this feedback to all team. Thank you again and we hope to welcome you back for an even better stay. Regards,

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Disappointing
The staff here are super friendly but honestly, other than that, this place isn’t worth more than 2 stars. We checked in and found super dirty sheets, ripped duvet covers, and an ancient AC that might as well have been an old car engine by the sound of it. The weekend manager offered us a free dinner which was a nice touch but, in retrospect, we’d rather have paid somewhere else. Again, staff is friendly, but the food was bland and they got our order wrong even though we were just two people. Had to wait for 30 minutes for a pizza even after the wrong food came out... If you do stay here, head into Kuta for your meals (Bazaar, Milk and Bamba are three favourites). Struggling to find positives other than the staff, but both the massages at the spa and the fitness centre were good. If you’re expecting a 4-star experience you’ll be disappointed.
3 nachten verbleven in november 2019
Reactie van Robby Irawan op 26 dec 2019
Dear valued guest, Greetings from Novotel Lombok Resort and Villas! Thank you for sending us your feedback, we are sorry to know that your overall stay did not meet your expectations. Rest assured, all the points you mentioned have been well noted and shared to all team for us to be able to improve our quality. Thank you again and we hope to welcome you back for an even better stay. Regards,

10/10 – Uitstekend

Rachel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
enjoyable stay at the novotel
We really enjoyed our stay at the novotel. The facilities were good and the staff were friendly and helpful. The resort was right on the beach front and a 5 minute drive to Kuta beach. The buffet breakfast was great.
3 nachten verbleven in oktober 2019
Reactie van Robby Irawan op 25 okt 2019
Dear Rachel , Greetings from Novotel Lombok Resort and Villas! Thank you for sharing us your feedback, we are glad to know that your overall stay has been enjoyable one. It is always a pleasure to receive positive feedback. Assured, that I will share your feedback to all team to motivate us in providing best service quality. Thank you again and we look forward to welcome you back soon. Regards,

8/10 – Goed

phil, Peeth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Old but well maintained and part of its charm is its traditional style and setting. Room was lovely large and very comfortable. Staff very helpful. Delightful setting right on the beach.
6 nachten verbleven in oktober 2019
Reactie van Robby Irawan op 25 okt 2019
Dear Phil, Greetings from Novotel Lombok Resort and Villas! Thank you for sharing us your feedback, we are glad to know that your overall stay has been great one. It is always a pleasure to receive positive feedback. Assured, that I will share your feedback to all team to motivate us in providing best service quality. Thank you again and we look forward to welcome you back soon. Regards,

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Ok, not great food, aircon not working. Average service
2 nachten verbleven in oktober 2019
Reactie van Robby Irawan op 25 okt 2019
Dear valued guest, Greetings from Novotel Lombok Resort and Villas! Thank you for sharing us your feedback, we are glad to know that your overall stay was good. Sorry to read that you had problem with AC not working, and our food quality did not meet your expectations. It is always a pleasure to receive constructive feedback. Assured, that I will share your feedback to all team to evaluate us in providing best service quality. Thank you again and we look forward to welcome you back soon. Regards,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was one of a kind. From our travels in Indonesia this was our favourite hotel. Rooms and public areas were lovely. Staff were very friendly and helpful. Food was very good with lots of choice. The bulls on the beach in the morning made my day :) We will definitely return ....we didn’t want to leave this beautiful hotel.
3 nachten verbleven in september 2019
Reactie van Robby Irawan op 25 okt 2019
Dear valued guest, Greetings from Novotel Lombok Resort and Villas! Thank you for sharing us your feedback, we are glad to know that your overall stay has been great one. It is always a pleasure to receive positive feedback. Assured, that I will share your feedback to all team to motivate us in providing best service quality. Thank you again and we look forward to welcome you back soon. Regards,

10/10 – Uitstekend

Eddy Montana

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel with warm hospitality
great place
1 nacht verbleven in september 2019
Reactie van Robby Irawan op 25 okt 2019
Dear Eddy, Greetings from Novotel Lombok Resort and Villas! Thank you for sharing us your feedback, we are glad to know that your overall stay has been great one. It is always a pleasure to receive positive feedback. Assured, that I will share your feedback to all team to motivate us in providing best service quality. Thank you again and we look forward to welcome you back soon. Regards,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is great experience and place is amazing. The place is decorated and designed in old Indonesian style. The villa we stayed in was comfortable, clean quiet and very spacious. The staff and service was great 😊
4 nachten verbleven in september 2019
Reactie van Robby Irawan op 25 okt 2019
Dear valued guest, Greetings from Novotel Lombok Resort and Villas! Thank you for sharing us your feedback, we are glad to know that your overall stay has been great one. It is always a pleasure to receive positive feedback. Assured, that I will share your feedback to all team to motivate us in providing best service quality. Thank you again and we look forward to welcome you back soon. Regards,

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful resort, first class all the way! Only problem was the food. There was little, if no selection, of Western food. Everything was so overly spiced
4 nachten verbleven in september 2019
Reactie van Robby Irawan op 25 okt 2019
Dear valued guest, Greetings from Novotel Lombok Resort and Villas! Thank you for sharing us your feedback, we are glad to know that your overall stay has been great one. It is always a pleasure to receive positive feedback. Assured, that I will share your feedback to all team to motivate us in providing best service quality. Thank you again and we look forward to welcome you back soon. Regards,

8/10 – Goed

Frenched, Bretagne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Très bon hôtel et très calme. Le personnel est très attentionné et les services nombreux. L’hotel est excentré de Kuta, il convient de louer des scooters à la réception pour visiter les environs. (100k idr pour 24h)
5 nachten verbleven in augustus 2019
Reactie van Robby Irawan op 25 okt 2019
Dear valued guest, Greetings from Novotel Lombok Resort and Villas! Thank you for sharing us your feedback, we are glad to know that your overall stay has been great one. It is always a pleasure to receive positive feedback. Assured, that I will share your feedback to all team to motivate us in providing best service quality. Thank you again and we look forward to welcome you back soon. Regards,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Extremely friendly and helpful staff, nice welcome when we arrived like fruit and cake in our room, lovely and thoughtful touches throughout the day like offers of complementary fruit on the beach as well as little cakes in the afternoon. The grounds are maintained immaculately and the spa, that looks a tiny bit tired but provides the most amazing treatments. We thoroughly enjoyed our stay
10 nachten verbleven in augustus 2019
Reactie van Robby Irawan op 25 okt 2019
Dear valued guest, Greetings from Novotel Lombok Resort and Villas! Thank you for sharing us your feedback, we are glad to know that your overall stay has been great one. It is always a pleasure to receive positive feedback. Assured, that I will share your feedback to all team to motivate us in providing best service quality. Thank you again and we look forward to welcome you back soon. Regards,

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
9 nachten verbleven in augustus 2019

10/10 – Uitstekend

Bernard

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
MAGNIFIQUE COMPLEXE A KUTA BEACH
Complexe hôtelier très agréable. Tout le staff est aux petits soins avec sa clientèle. Nous avons eu la possibilité d'être surclassé. Les chambres sont magnifiques avec leur alcôve donnant sur une magnifique vue sur l'hôtel. N'hésitez pas à louer des scooter pour vous rendre sur les belles plages avoisinantes. Mon coup de cœur, celle de Tanjung Aan Beach. La plage de l'hôtel est très belle et elle est très bien équipée. Le petit déjeuner offre une grande variété de possibilités (fruits frais, œufs préparés devant le client, bonnes pâtisseries BRAVO aux cuisiniers et aux serveurs!) Je recommande vivement cet établissement. Merci et bravo encore à tout le personnel... See you soon
5 nachten verbleven in juli 2019

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Exquisite landscaping, local architecture, and stunning setting Love that it’s so eco-friendly - no plastic bottles, or straws.
4 nachten verbleven in juli 2019
Reactie van Robby Irawan op 31 jul 2019
Dear valued guest, Greetings from Novotel Lombok Resort and Villas! We are delighted to know that you had wonderful experiences stayed with us. Assured, that I will share your feedback to all team as our motivation to always provide best service quality. Thank you again for having chosen our resort for your destination to Lombok, and we hope to welcome you back for an even better experiences. Regards,

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in juli 2019
Reactie van Robby Irawan op 31 jul 2019
Dear valued guest, Greetings from Novotel Lombok Resort and Villas! We are delighted to know that you had wonderful experiences stayed with us. Assured, that I will share your feedback to all team as our motivation to always provide best service quality. Thank you again for having chosen our resort for your destination to Lombok, and we hope to welcome you back for an even better experiences. Regards,

8/10 – Goed

Geverifieerde reiziger

Positief: Personeel en service
3 nachten verbleven in juni 2019
Reactie van Robby Irawan op 31 jul 2019
Dear valued guest, Greetings from Novotel Lombok Resort and Villas! We are delighted to know that you had wonderful experiences stayed with us. Assured, that I will share your feedback to all team as our motivation to always provide best service quality. Thank you again for having chosen our resort for your destination to Lombok, and we hope to welcome you back for an even better experiences. Regards,