Superior kamer, 1 kingsize bed, balkon, uitzicht op zwembad (Estate Pool King) | Kamervoorziening

Beoordelingen van Estancia La Jolla Hotel & Spa

4 out of 5
Estancia La Jolla Hotel & Spa
9700 N Torrey Pines Road, La Jolla, CA

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 54 van 89 beoordelingen" "
Gastenscore: 8 - Goed. 13 van 89 beoordelingen" "
Gastenscore: 6 - Redelijk. 10 van 89 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 89 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 6 van 89 beoordelingen" "

9,2/10

Netheid

8,8/10

Personeel en service

8,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Christopher

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
9 nachten verbleven in april 2024
Reactie van Hotel Management op 13 mei 2024
Thank you for your feedback, Christopher. We are sorry that your experience with us did not meet your expectations. Please reach out to us directly so we can better understand where we fell short.

10/10 – Uitstekend

Deidre Sue

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in mei 2024
Reactie van Hotel Management op 10 mei 2024
Thank you for your feedback, Deidre Sue! We are so happy you enjoyed your time with us and we hope we can welcome you back again soon.

2/10 – Ontzettend slecht

Kelly

1 nacht verbleven in april 2024
Reactie van Hotel Management op 10 mei 2024
Thank you for your feedback, Kelly. We are sorry to hear that your stay with us did not meet your expectations. Please reach out to us directly so we can better understand where we fell short during your stay.

10/10 – Uitstekend

Gustavo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good service
2 nachten verbleven in april 2024
Reactie van Hotel Management op 15 apr 2024
Dear Gustavo,Thank you for your feedback! It's our goal to provide exceptional service to all our guests, and we're glad we met your expectations. We look forward to welcoming you back soon!

8/10 – Goed

Maren

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful grounds with gardens & outside areas
3 nachten verbleven in april 2024
Reactie van Hotel Management op 12 apr 2024
Dear Maren,Thank you for your kind words about our grounds and gardens! We're delighted to hear you enjoyed the beauty of our outdoor areas. We look forward to welcoming you back soon to enjoy more of our serene setting.

10/10 – Uitstekend

Vatche

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was clean and well maintained. Clean property and great service.
3 nachten verbleven in januari 2024
Reactie van Hotel Management op 10 apr 2024
Dear Vatche,Thank you for your feedback! We're delighted to hear that you found your room clean and well-maintained, and that you appreciated the cleanliness of our property and the great service provided by our team. We look forward to welcoming you back for another enjoyable experience in the future.

10/10 – Uitstekend

Evan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing experience so far - thank you
1 nacht verbleven in april 2024
Reactie van Hotel Management op 8 apr 2024
Dear Evan,We're thrilled to hear that you're having an amazing experience with us so far. We look forward to continuing to provide you with exceptional service throughout the rest of your stay.

8/10 – Goed

Kenneth, Bellevue

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here a few times. It’s nice with easy access to the beach and walkable to town. There’s a little convenient store on the property which is nice.
2 nachten verbleven in februari 2024
Reactie van Hotel Management op 8 apr 2024
Dear Kenneth,Thank you for choosing to stay with us and for your continued support. We're delighted to hear that you enjoy our convenient beach access and the walkability to town. It's great to know that the convenience store on our property adds to the comfort of your stay. We look forward to welcoming you back for another pleasant visit soon.

10/10 – Uitstekend

israel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property, great Guest services. Clean hotel, overall, comfort and nice balcony views. Landscape very beautiful and with California native plants. We'll be back.
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 1 apr 2024
Dear israel,Thank you for your kind review! We're thrilled to hear you enjoyed the beauty of our property, the cleanliness of our hotel, and the exceptional service provided by our guest services team. It's wonderful to know that the comfort of your stay, along with the views from your balcony and our landscaped gardens featuring California native plants, contributed to a memorable experience. We look forward to welcoming you back for another delightful stay. Your feedback is greatly appreciated and motivates us to continue providing excellent service and a serene environment for all our guests.

10/10 – Uitstekend

Timothy Van

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed at the Estancia for a quick overnight to see a show at La Jolla Playhouse. The grounds are beautiful, the bar was convenient and made delicious drinks, and the room was clean and quiet.
1 nacht verbleven in maart 2024
Reactie van Hotel Management op 27 mrt 2024
Dear Timothy Van,It's fantastic to hear you had a pleasant overnight stay while catching a show at La Jolla Playhouse. We're thrilled that you found our grounds beautiful and our bar convenient, with delicious drinks to complement your experience. Knowing that your room was clean and quiet, providing a restful environment, is especially important to us. Thank you for choosing to stay with us for your entertainment getaway. We look forward to welcoming you back for another visit, perhaps for a longer stay to fully enjoy all the amenities and experiences we have to offer.

8/10 – Goed

Lihan

2 nachten verbleven in maart 2024
Reactie van Hotel Management op 8 apr 2024
Thank you for the feedback, Lihan! We are thrilled you enjoyed your stay with us and we hope to welcome you back soon.

8/10 – Goed

Ann

4 nachten verbleven in maart 2024
Reactie van Hotel Management op 5 apr 2024
Thank you for taking the time to leave a review, Ann! We are happy to hear you enjoyed your time with us and we hope to welcome you back soon.

10/10 – Uitstekend

caroline

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Hotel Management op 4 mrt 2024
We appreciate you taking the time to leave your feedback, Caroline! We are thrilled to hear you enjoyed your stay with us in La Jolla and look forward to your next visit.

8/10 – Goed

Stephen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Hotel Management op 4 mrt 2024
Thank you for the review, Stephen! We are glad you enjoyed your stay with us and we hope to welcome you back soon.

10/10 – Uitstekend

Vidya

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property, rooms and restaurant! 20 min walk from the beach. Expensive, but highly recommended.
2 nachten verbleven in februari 2024
Reactie van Hotel Management op 28 feb 2024
Dear Vidya,Thank you for sharing your positive feedback about our beautiful property, rooms, and restaurant. We're delighted to hear you enjoyed your stay and the 20-minute walk to the beach. Your high recommendation means a lot to us, and we look forward to welcoming you back soon for another wonderful visit.

10/10 – Uitstekend

Betty

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was beautiful and truly felt like a retreat. The only downside was that parking was expensive. It was $40 per night.
2 nachten verbleven in februari 2024
Reactie van Hotel Management op 23 feb 2024
Dear Betty,Thank you for sharing your thoughts on your recent stay. We're delighted to hear that you found our property beautiful and retreat-like. We understand your concerns about the cost of parking and appreciate your feedback as we continually strive to balance premium services with value for our guests. We hope to have the pleasure of welcoming you back in the future.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in februari 2024
Reactie van Hotel Management op 20 feb 2024
Thank you for the feedback! We are thrilled you enjoyed your stay and look forward to welcoming you back soon.

8/10 – Goed

Melissa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My husband's and my card was double charged with extra charges but the staff Sofia and management fixed it and didn’t charge for my parking self parking
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 20 feb 2024
Dear Melissa,Thank you for your patience regarding the billing mishap. We're glad to hear that Sofia and our management were able to swiftly rectify the double charges and ensure your parking fees were waived. It's important to us that such concerns are resolved to your satisfaction. We value your understanding and look forward to providing you with an even smoother experience on your next visit.

10/10 – Uitstekend

Debi

Reisde met familie
Fabulous They were in the mist of building a new pool and Trading post. All else terrific
2 nachten verbleven in februari 2024
Reactie van Hotel Management op 20 feb 2024
Dear Debi, Thank you for your wonderful feedback! We're thrilled to hear that, despite the ongoing construction, you found everything else about your stay to be terrific. We can't wait to welcome you back to experience all the fabulous new additions once they're complete.

10/10 – Uitstekend

David

1 nacht verbleven in februari 2024
Reactie van Hotel Management op 25 mrt 2024
Dear David,We appreciate your feedback! It's fantastic to hear you had an enjoyable stay, and we look forward to your next visit.

10/10 – Uitstekend

Andreea

1 nacht verbleven in februari 2024
Reactie van Hotel Management op 25 mrt 2024
Dear Andreea,Thank you for taking the time to let us know how your stay went! We're delighted it was a positive experience, and we hope to see you back here in the near future.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great lovely stay and dog friendly !
1 nacht verbleven in februari 2024
Reactie van Hotel Management op 7 feb 2024
Dear Guest,We're delighted to hear that you had a great and lovely stay with us, especially appreciating our dog-friendly policy. It's wonderful to know that both you and your furry friend felt welcomed and comfortable. We look forward to welcoming you back for another enjoyable visit soon.

10/10 – Uitstekend

Norma, Palm Desert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Always a pleasure to stay here!
2 nachten verbleven in januari 2024
Reactie van Hotel Management op 31 jan 2024
Thank you, Norma! It is always our pleasure to host you and we appreciate the continued support. We hope you can come back and visit us soon!

10/10 – Uitstekend

Eve

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had stayed in this hotel 11 years ago and enjoyed it. This stay was also very favorable and would definitely revisit the property.
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 24 jan 2024
Dear Eve,Thank you for choosing to return to our hotel after 11 years. We're delighted to hear that your recent stay was as enjoyable as your first visit. Your continued satisfaction and intention to revisit mean a lot to us. We look forward to welcoming you back for another favorable experience.

6/10 – Redelijk

Irma

2 nachten verbleven in januari 2024
Reactie van Hotel Management op 19 jan 2024
Thank you for taking the time to leave a review, Irma. We are sorry your stay did not meet all expectations. Please reach out to us directly so we can further understand where we fell short.

6/10 – Redelijk

James

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
So it may not be a fair assessment because the property is going through major renovations but we didn’t have the best stay. We were hoping for a relaxed weekend by the pool, but the pool area was closed and going thru a rebuild. I wish we knew this beforehand because we would have switched to another property. We were told we could go to their sister property but it was a 15 minute drive away. Also, the restaurant had a surcharge where we were told by the service staff that it went directly to the property and not to the staff. We will come back, but only when the renovation is done.
3 nachten verbleven in januari 2024
Reactie van Hotel Management op 17 jan 2024
Dear James,We regret that your stay coincided with our renovations, impacting your anticipated relaxing weekend. We apologize for not informing you about the pool closure in advance and understand the inconvenience of the alternative arrangements. Your feedback on the restaurant surcharge is also noted and appreciated. We're committed to enhancing our communication and services, and we eagerly await the opportunity to welcome you back for a truly enjoyable experience post-renovation.

10/10 – Uitstekend

Sarah

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Very beautiful hotel. I appreciate the decor. Do not appreciate the $40 a day parking though. Seems excessive and there is no cheaper alternative as it's located on a main road with no available street parking.
1 nacht verbleven in januari 2024
Reactie van Hotel Management op 8 jan 2024
Dear Sarah,Thank you for your compliments on the beauty and decor of our hotel. We're glad these aspects of your stay were enjoyable. However, we understand your concerns regarding the parking fee. Your feedback is important to us as we continually assess our facilities to ensure guest satisfaction. We hope to welcome you back and provide a more seamless experience in the future.

10/10 – Uitstekend

Kristen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Hotel Management op 5 jan 2024
Thanks for the feedback, Kristen! We are thrilled you enjoyed your stay with us and we hope to welcome you back soon.

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay, would have been all 5's but hotel is being remodeled so some facilities were not available. Will stay there again!
5 nachten verbleven in december 2023
Reactie van Hotel Management op 5 jan 2024
Dear Michael,Thank you for sharing your experience. We're delighted to hear that you had a great stay and appreciate your understanding regarding the limited availability of some facilities due to our remodeling efforts. We're excited about the improvements we're making and look forward to welcoming you back. See you again soon!

10/10 – Uitstekend

David

1 nacht verbleven in december 2023
Reactie van Hotel Management op 22 jan 2024
Thank you for the feedback, David! We are thrilled to hear you enjoyed your stay at our property and we hope to welcome you back soon for another stay.

10/10 – Uitstekend

Muyu

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
6 nachten verbleven in december 2023
Reactie van Hotel Management op 3 jan 2024
Thank you for the feedback, Muyu! We love seeing positive reviews and are so happy to see you enjoyed your stay and we hope you can visit us again soon.

10/10 – Uitstekend

Andrew

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
1 nacht verbleven in december 2023
Reactie van Hotel Management op 3 jan 2024
Thank you for the feedback, Andrew! We are thrilled to hear your stay met your expectations and we hope to welcome you back soon.

10/10 – Uitstekend

yuchen

1 nacht verbleven in december 2023
Reactie van Hotel Management op 27 dec 2023
Thank you for the feedback, yuchen! We are so happy you enjoyed your stay with us and hope you can visit us again in the future.

6/10 – Redelijk

Emily

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Lost my wallet and they didn't return it
We really like the property and have stayed here many times. However I had a situation recently that was frustrating. I left my wallet at the lobby desk since it was dark in the room so I didn't see it. The lobby is being remodeled so it is in a temporary room. They never called me to tell me that they had it even though my id was in the wallet and they knew it must belong to a guest. To make matters worse, I called to see if they had found it and they said they hadn't even though it was in a drawer next to the check in desk. Luckily I had an air tag in my wallet or I would not have been able to get on the plane without an ID. In addition, the pool area is being remodeled and it is very difficult to find the gym since it is next to the pool.
3 nachten verbleven in december 2023
Reactie van Hotel Management op 29 dec 2023
Dear Emily,Thank you for your continued patronage and for sharing your recent experience. We're glad to hear that you enjoy our property, but we sincerely apologize for the frustration you encountered regarding your lost wallet. It's concerning that our communication and handling of your lost item did not meet the high standards we strive for, especially given the inconvenience it caused you. We also understand the difficulty in navigating our property due to the ongoing renovations. We are taking your feedback seriously and will use it to improve our guest services during this transitional period. We appreciate your understanding and hope to provide a smoother experience on your next visit.Sincerely,The Estancia La Jolla Team

10/10 – Uitstekend

lei

2 nachten verbleven in december 2023
Reactie van Hotel Management op 27 dec 2023
Thank you for the feedback, Lei! We are thrilled to hear you enjoyed your stay and hope to welcome you back soon.

2/10 – Ontzettend slecht

Steven

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Please notify us when the property is under renovation and the pool is out of service. This is unacceptable, you completely ruined our Christmas experience.
1 nacht verbleven in december 2023
Reactie van Hotel Management op 29 dec 2023
Dear Steven,We deeply regret the impact our renovations and the closure of the pool had on your Christmas experience. It's clear that we missed a crucial step in not notifying you of these changes in advance, and for that, we sincerely apologize. We understand how important these amenities are, especially during a holiday stay. We are committed to improving our communication to ensure our guests are fully informed about the status of our facilities. We apologize for any disappointment caused and hope to have the opportunity to provide you with a more enjoyable experience in the future.Sincerely,The Estancia La Jolla Team

6/10 – Redelijk

Robert, Centerville

3 nachten verbleven in december 2023
Reactie van Hotel Management op 12 jan 2024
Thank you for the feedback, Robert. We are sorry to hear that your stay with us did not meet your expectations. Please reach out to us directly so we can gain a better understanding of where we can improve.

10/10 – Uitstekend

Lenore

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Hotel Management op 13 dec 2023
Thank you for the feedback, Lenore! We are thankful for your feedback and hope we can welcome you back soon.

2/10 – Ontzettend slecht

Kenneth

1 nacht verbleven in december 2023
Reactie van Hotel Management op 11 dec 2023
Dear Kenneth,Thank you for providing your feedback during your stay at Estancia La Jolla. We are sorry to hear that it did not meet your expectations. Please reach out to us directly so we can better understand where we fell short during your experience.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Run down hotel with horrible customer service
Had a horrible experience here. Most of the amenities (pool area) was closed off which they did not notify anyone ahead of time of this. The check in staff was very unhelpful and unprofessional. All of the water in our room was cut off for multiple hours, with no warning. I have been trying to reach their manager and have had zero response back.
1 nacht verbleven in november 2023
Reactie van Hotel Management op 6 dec 2023
Dear Guest,We're truly sorry for the difficulties you faced during your stay, from the unexpected closure of our amenities to the water outage in your room. It's concerning to hear about your experience with our check-in staff and the challenges in reaching our management. We take your feedback seriously and are committed to improving our service.Sincerely,The Estancia La Jolla Team

6/10 – Redelijk

Ankit

Reisde met familie
We were not notified that the pool is not functional due to construction.
4 nachten verbleven in november 2023
Reactie van Hotel Management op 29 nov 2023
Dear Ankit,We apologize for not informing you about the pool closure due to construction prior to your arrival. We understand how disappointing this may have been. We appreciate your feedback and will work to improve our communication about such updates in the future. We hope to have the opportunity to welcome you back once our renovations are complete for a fully enjoyable experience.

2/10 – Ontzettend slecht

Molly

Zakenreiziger
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I booked this hotel the evening prior to my reservation, and at no point during the booking process was I alerted to a lack of running water which would be taking place the entire night of my reservation. No one on premise was able to resolve for me, so I was given two options: stay at the hotel without running water or book another hotel without getting my money back at Estancia--since (conveniently) no one at the hotel was able to approve my refund.
1 nacht verbleven in november 2023
Reactie van Hotel Management op 30 nov 2023
Dear Molly,We apologize for the inconvenience you experienced due to the lack of running water during your stay, and for the shortcomings in communication and service you encountered. Your comfort and satisfaction are important to us, and we regret that we did not meet your expectations in this instance. We appreciate your feedback and hope to have the opportunity to provide you with a better experience in the future.Sincerely,The Estancia La Jolla Team

6/10 – Redelijk

Jeremy

1 nacht verbleven in november 2023
Reactie van Hotel Management op 18 dec 2023
We appreciate you taking the time to share your thoughts, Jeremy. It's disappointing to hear that your experience didn't live up to what you anticipated. We'd be grateful for the opportunity to learn more about the aspects of your stay that didn't meet your expectations. Please feel free to contact us directly to discuss this further.

10/10 – Uitstekend

KATHY, Orange

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The construction or remodeling caused some changes at site, otherwise the staff, the food and everything else are still good
2 nachten verbleven in november 2023
Reactie van Hotel Management op 29 nov 2023
Dear Kathy,Thank you for taking the time to share your experience. We're glad to hear that despite the changes due to our ongoing construction or remodeling, you found our staff and food to be up to the high standard we strive for. We understand that such alterations can impact the overall experience, and we appreciate your understanding and patience during this time of enhancement. We look forward to welcoming you back in the future.

8/10 – Goed

Daniel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What’s a destination fee? Didn’t tell me when check in, didn’t expect to spend $39 a day but it was good place except for this 😘
3 nachten verbleven in november 2023
Reactie van Hotel Management op 29 nov 2023
Dear Daniel,Thank you for sharing your feedback. We're glad to hear that you enjoyed your stay at our hotel. However, we apologize for any confusion regarding the destination fee. This fee is intended to enhance our guests' experience by providing additional services and amenities. We appreciate your understanding and hope to welcome you back for another pleasant stay in the future.

4/10 – Matig

Selin

3 nachten verbleven in november 2023
Reactie van Hotel Management op 18 dec 2023
Thank you for the feedback, Selin. We apologize that your stay with us did not meet your expectations. Please reach out to us directly so we can better understand where we fell short of your expectations.

6/10 – Redelijk

Helio

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen
The staff was nice and helpful. Hotel is nice and quiet. The only thing I did not like, is having to book a spa pass through another party. My daughter unexpectedly got sick and so we had to leave the next day. I tried to cancel my spa pass and get my money back, they said I had to reach out to the party I booked with. Unfortunately the cancellation window had closed and I was unable to get my refund. I just don’t understand why the spa doesn’t have control of their on finances and why they can’t be in control of giving refunds. Didn’t like that at all.
1 nacht verbleven in november 2023
Reactie van Hotel Management op 30 nov 2023
Dear Helio,Thank you for sharing your experience with us. We're glad to hear that you found our staff helpful and the hotel to your liking in terms of its ambiance and quietness. However, we're sorry to hear about the difficulties you faced with the spa pass booking and the subsequent cancellation. We understand your frustration regarding the third-party booking process and the challenges it posed in managing your reservation. Your feedback is important to us, and we will certainly take it into consideration as we continuously strive to improve our guest services and overall experience. We hope to have the opportunity to better serve you in the future.Sincerely,The Estancia La Jolla Team

4/10 – Matig

sonja

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Hotel Management op 15 nov 2023
Thank you for sharing your thoughts, Sonja. We regret to learn that your stay didn't live up to your expectations. We would greatly appreciate the opportunity to discuss this further with you. Please contact us directly to provide more details about your experience.

6/10 – Redelijk

Kevin

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Average La Jolla Stay
Overall, it was an ok stay for 1 night. The hotel is undergoing a renovation or “enhancements” as the hotel said, which is fine but I would have preferred to know that prior to spending the money to stay there. The nightly price was more expensive than it should have been given the on going renovations. Not sure if the pool was being renovated but we were told it was closed for the season (it’s still 75-80 degrees during the day). Our room backed up to another property next door that was under construction as well. Jack hammering, drills and construction started at 7:45am sharp on Friday morning. We got room service shortly after checking in. The food was average typical hotel quality and overpriced for what you got.
1 nacht verbleven in november 2023
Reactie van Hotel Management op 15 nov 2023
Dear kevin,Thank you for taking the time to share your feedback about your recent stay at our hotel. We apologize for any inconvenience caused by the ongoing renovations and understand your concern about not being informed prior to your arrival. We strive to ensure our guests have a relaxing experience, and it seems we fell short in your case, particularly with the early morning construction noise. Your feedback is valuable to us as it helps us improve our services. We hope to have the opportunity to welcome you back in the future for a more enjoyable and peaceful stay.Sincerely,The Estancia La Jolla Team

8/10 – Goed

Brian

Positief: Netheid, personeel en service
A lovely property, beautifully maintained, excellent staff interactions. The weirdness - major renos ongoing, completely inadequate signage - people wandering about confused. On arrival, the entry to the area where the temporary lobby is was chained off. How to fit this in to what is a first class effort in so many ways? Come on, management, think like a guest. We will return, regardless.
4 nachten verbleven in november 2023
Reactie van Hotel Management op 15 nov 2023
Dear Brian,Thank you for appreciating our property and staff. We apologize for the inconvenience caused by the renovations and signage issues. Your feedback is valuable, and we're working to improve these aspects. We're glad to hear you'd consider returning, and we look forward to welcoming you back for a better experience.Sincerely,The Estancia La Jolla Team