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Beoordelingen van Comfort Suites Lake Charles

2.5 out of 5
Comfort Suites Lake Charles
1016 N Martin Luther King Hwy, Lake Charles, LA

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 423 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 330 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 129 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 69 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 51 van 1002 beoordelingen" "

8,2/10

Netheid

8,6/10

Personeel en service

7,0/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

7,4/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

William

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very friendly. Thanks to a severe thunderstorm, we were able to determine that all their emergency lights worked well. Staff available during power outage. Property is in an Industrial area, but near the freeway.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Mary

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was very nice and comfortable. Staff very pleasant.
1 nacht verbleven in mei 2024
Reactie van Sophia CSR op 13 mei 2024
Dear Guest,Honest appreciation from our beloved guests and providing them with a comfortable stay is what we yearn for. Thank you for your lovely feedback. We are eager to see you again.

10/10 – Uitstekend

Tamara, Inglewood

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone was so nice! The bed was divine and slept so good. The breakfast was amazing - those biscuits reminded me of my grandmothers! It was centrally located to everywhere I needed to be - so I will definitely be back
2 nachten verbleven in mei 2024
Reactie van Sophia CSR op 8 mei 2024
Dear Guest,Thank you so much for your wonderful feedback! We're glad to hear that you had a fantastic experience with us. Providing exceptional service, comfortable accommodations, and delicious breakfast are our top priorities, and we're delighted that we could exceed your expectations. We look forward to welcoming you back on your next visit!

10/10 – Uitstekend

Thomas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good clean rooms.
1 nacht verbleven in mei 2024
Reactie van Sophia CSR op 8 mei 2024
Dear Guest,Thank you for acknowledging our efforts in maintaining clean rooms. We strive to provide a comfortable and pleasant stay for all our guests. If there's anything more we can do to enhance your experience, please let us know. We appreciate your feedback and hope to welcome you back in the future.

8/10 – Goed

Marizol

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Sophia CSR op 8 mei 2024
Dear Guest,We sincerely appreciate your recent stay at our hotel! Your positive rating brightens our day. Our dedicated team works tirelessly to surpass your expectations, and we eagerly anticipate the opportunity to host you again in the future. Thank you for your support!

8/10 – Goed

Stephanie

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Smoke free
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 1 mei 2024
Dear Guest,Thank you for taking the time to share your wonderful rating and review. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 – Uitstekend

James

It’s a nice place to stay
1 nacht verbleven in april 2024
Reactie van tlg op 23 apr 2024
Thanks for the kind words and hope to see you again

8/10 – Goed

Sharonda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great customer service.
1 nacht verbleven in april 2024
Reactie van tlg op 23 apr 2024
we strive for the best for our employees and hopefully it is passed down to each guest...thank you

2/10 – Ontzettend slecht

Jaden

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really dirty and unsanitary.. whoever cleans the rooms needs to be fired.. overall the hotel is really dirty wasn’t like the pictures at all.
3 nachten verbleven in april 2024
Reactie van tlg op 16 apr 2024
I am so sorry that you experience was not at our best we strive for each and every stay to be the best.again we will check with all here to see where we failed

10/10 – Uitstekend

Christal

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved my stay it was everything I could ask for and more.
3 nachten verbleven in maart 2024
Reactie van tlg op 26 mrt 2024
We appreciate you kind words about your stay with usand thanks for sharing itwe are doing our best to make each stay the best one

10/10 – Uitstekend

Jeanne

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly, clean, great breakfast and service
1 nacht verbleven in maart 2024
Reactie van tlg op 26 mrt 2024
We appreciate you kind words about your stay with usand thanks for sharing itwe are doing our best to make each stay the best one

10/10 – Uitstekend

Stephen, Hammond

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Just fine A little pricey for room Bad mattress
1 nacht verbleven in maart 2024
Reactie van tlg op 26 mrt 2024
Thank you for taking the time to send in your response.

10/10 – Uitstekend

Cedric

3 nachten verbleven in maart 2024
Reactie van tlg op 13 mrt 2024
thank you for such a great response

10/10 – Uitstekend

David

2 nachten verbleven in maart 2024
Reactie van tlg op 16 apr 2024
thank you for such a good response to our Hotelcome back and see us real soon....

10/10 – Uitstekend

Norel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient, right of hwy 10 Restaurants close by
1 nacht verbleven in maart 2024
Reactie van tlg op 6 mrt 2024
thank you for such a quick and great responsewe are glad that you enjoyed your stayand hope to see you again,,,management

10/10 – Uitstekend

Chandra

Reisde met partner, Reisde met familie
Positief: Personeel en service
Good value
1 nacht verbleven in maart 2024
Reactie van tlg op 4 mrt 2024
Thanks for your kind words....we are glad your stay with us was as good as we had hoped it to be

8/10 – Goed

Junaid

1 nacht verbleven in februari 2024
Reactie van tlg op 26 mrt 2024
We appreciate you kind words about your stay with usand thanks for sharing itwe are doing our best to make each stay the best one

8/10 – Goed

Suzanne

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
The property is under construction and has only been owned by this person for about 6weeks. The staff goes above and beyond. It needs work, but I'm sure it will be great with the care they take to fix it up.
2 nachten verbleven in februari 2024
Reactie van tlg op 26 feb 2024
And truly we are striving to be the bestthank you

10/10 – Uitstekend

Twajuana

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van tlg op 23 feb 2024
We appreciate your kind words and hope that we can continue to exceed your expecitaions

6/10 – Redelijk

Bryan

Reisde met familie
Positief: Personeel en service
The owner of the hotel is extremely nice and hopefully he can make a change. He is new to the hotel and trying to do his best to make it look nice and bring it up to par. Unfortunately, there’s not much she can do about the customers that stay there, due to the price rust is not an extremely high rate.
2 nachten verbleven in februari 2024
Reactie van tlg op 23 feb 2024
thank you for your kind words and hopefully by the next stay for you we are at out best....

10/10 – Uitstekend

Jennifer, Pilot Point

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay, highly recommend off of I10!
1 nacht verbleven in januari 2024
Reactie van tlg op 26 feb 2024
We are glad you had such a Great Stay

6/10 – Redelijk

Sharon

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
This property did not have hot water and the refrigerator did not work in our room
2 nachten verbleven in januari 2024
Reactie van tlg op 26 feb 2024
thank you for your response we have had someone check in on your concerns and making them work

8/10 – Goed

Deon

1 nacht verbleven in december 2023
Reactie van tlg op 10 jan 2024
Thank you for your response we happy that your stay was great see you again.

10/10 – Uitstekend

Carol

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very friendly and personable. While the property itself was a bit "worn," it was clean and the bed was comfortable. The breakfast was also very good!
1 nacht verbleven in januari 2024
Reactie van tlg op 10 jan 2024
Thank you for your response and we are under new ownership and are constanly making changes thanksfor bearing with us...

10/10 – Uitstekend

Muriel

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van tlg op 1 jan 2024
Thanks for your response and we hope to see you soon.we are happy your stay was greatThanks Front Desk Manager Tommy

8/10 – Goed

Tim

Positief: Personeel en service
1 nacht verbleven in december 2023
Reactie van tlg op 1 jan 2024
We will try to make it a 5/5 stay next time but we do appriciate your approval of this property

6/10 – Redelijk

Zuly

1 nacht verbleven in december 2023
Reactie van tlg op 1 jan 2024
We would like to know what can we do to make your stay a 10/10 on your next visit with usthanksfront desk manager Tommy

8/10 – Goed

tiffany

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Decent stay. Beds are very comfortable. Slept well.
2 nachten verbleven in oktober 2023

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Room smell horribly, fantastic staff
Our front desk gentleman was amazing. His name is Maulikkumar Mahida. The hallway and rooms reeked horribly of cigarette smoke, BAD. They are aware and have purifiers going in the hallways. Maulikkumar was amazing and showed us several different rooms, unfortunately, my Mom has COPD and we were unable to stay. He was amazing and immediately refunded our stay and was so kind! Thank you for understanding Maulikkumar.
1 nacht verbleven in oktober 2023
Reactie van mike op 25 okt 2023
Thank you so much. i do not refund money because hallway or rooms smell like cigarette, i refund money because i do not like argue with my guest and your mother have COPD. but just let you know on 2nd floor i have 27 rooms no body complain any thing abut smell . and after you left i give same room to another guest. and he have no problem.

8/10 – Goed

John

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
business trip
business trip clean room good location average breakfast
1 nacht verbleven in oktober 2023
Reactie van mike op 25 okt 2023
Dear John,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Charles.

6/10 – Redelijk

Forest

Positief: Personeel en service
Friendly staff, rooms and facilities were not up to the rating when we booked our room.
1 nacht verbleven in oktober 2023

8/10 – Goed

Lee Bessie

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van mike op 25 okt 2023
Dear Lee,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Charles.

10/10 – Uitstekend

scott

Reisde met partner
I like it because it was clean and breakfast was good. Bed was comfortable.
1 nacht verbleven in oktober 2023
Reactie van mike op 25 okt 2023
Dear Scott,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good. Good breakfast. Friendly staff
1 nacht verbleven in oktober 2023
Reactie van mike op 4 okt 2023
Dear Mark,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,GMComfort Suites Lake Charles

8/10 – Goed

Connie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van mike op 4 okt 2023
Dear Connie,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,GMComfort Suites Lake Charles

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van mike op 4 okt 2023
Dear Anthony,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,GMComfort Suites Lake Charles

4/10 – Matig

Regina

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room was dirty and smelled very muggy.
1 nacht verbleven in augustus 2023
Reactie van mike op 4 sep 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Charles.We hope to see you again soon.Sincerely,GMComfort Suites Lake Charles

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van mike op 4 sep 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,GMComfort Suites Lake Charles

8/10 – Goed

Mark

2 nachten verbleven in augustus 2023
Reactie van mike op 4 okt 2023
Dear Mark,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,GMComfort Suites Lake Charles

10/10 – Uitstekend

MARCO

1 nacht verbleven in juli 2023
Reactie van mike op 4 aug 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

6/10 – Redelijk

Cameron

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
I will say, the staff definitely tries to make this hotel nice but overall, it’s just a really old hotel. The outside and pictures look nice but it’s different once you get inside. Our toilet bowl was stained yellow and the room smelled old. This is definitely a “you get what you pay for” property and the price accurately reflects that.
1 nacht verbleven in juli 2023
Reactie van mike op 4 aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Charles.

8/10 – Goed

KATHLEEN

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A pretty nice property with large rooms. The pillows were not comfortable to me bt the others were happy with them
2 nachten verbleven in juli 2023
Reactie van mike op 4 aug 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 – Goed

Yangsook

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property was not new but the maintenance was good.
1 nacht verbleven in juli 2023
Reactie van mike op 4 aug 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

6/10 – Redelijk

Irma

Room was average.
1 nacht verbleven in juli 2023
Reactie van mike op 4 aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Charles.

8/10 – Goed

Sergio

1 nacht verbleven in juli 2023
Reactie van mike op 4 sep 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,GMComfort Suites Lake Charles

2/10 – Ontzettend slecht

Charmaine

2 nachten verbleven in juli 2023
Reactie van mike op 4 aug 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Charles.

10/10 – Uitstekend

deborah

1 nacht verbleven in juli 2023
Reactie van mike op 4 aug 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 – Goed

Ricarlo

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
It’s Clean N Quit
The air cuts off in the middle of the night. For about 2 hrs. Other then that it was a nice stay. Would stay again just a different room.
1 nacht verbleven in juli 2023
Reactie van mike op 4 aug 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 – Goed

Teri

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2023
Reactie van mike op 4 aug 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 – Uitstekend

Raul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice and convenient
The hotel was nice and convenient. Staff was super friendly. I will definitely be staying here again. The only concern i have is the pillows are too soft. Other than that, a great stay.
1 nacht verbleven in juli 2023
Reactie van mike op 7 jul 2023
Dear Raul,Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites Lake Charles and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.We look forward to providing you with wonderful accommodations and experiences each time you are in town.Kind regards,GMComfort Suites Lake Charles